After a couple experiences of repairs for the same situation with the engine light being on and…read morepaying from $800 to 1500 for two different solutions for the same reason and the engine light is still on the noise is still in here. I was told that they would talk to the owner about giving the money back but have not heard from them at all.

I paid $347 for them to fix vibration. Had a new set of tires installed at Walmart. Apparently they…read moredidn't balance the tires right.I didn't know what the problem was.These guys said I had a bent wheel so they replaced it with used piece of crap and it fixed nothing. Finally took it to another place on the west side of town, and they actually managed to balance the new tires. 3 different places and they couldn't even balance tires right. This really says something about the kind of so called mechanics we have in this country.

Always friendly, fast, & reasonably priced. They send a detailed itemized list of repairs for…read morereview via text and explain any questions I have. We bring all of our vehicles here!

Bryan (or maybe Brian) was really helpful! My car wasn't starting and he helped me identify the…read moreissue with the terminal for my battery.

Came in trying to get spark plugs replaced they quoted me over $4000 for other crap that I didn't…read moreask for I said no to their services and they still charged me 200 bucks for a diagnostic that says the same exact thing that my free diagnostic from AutoZone said don't recommend these guys they upcharge the hell out of everything and don't care about their customers. All they care about is money.

While getting our tires rotated at another business, we were told that a lug stud broke and to…read morevisit Tuffy for it to be replaced. When I arrived without an appointment, Tuffy went ahead and did a full car inspection and provided photos while replacing the stud to ensure no others were damaged/broken. We found out that we were in need of new brakes, as our front pads were in bad shape--1 mm thick. The gentleman running the front of the shop was extremely helpful when talking me through the inspection results, never feeling "pushy", but simply to just educate me on what was going on with my car. The gentlemen offered me a ride to my apartment down the street while my car was to be worked on for the next few hours to avoid having to pay more money on an Uber. I truly felt that their staff cared about my experience, and did not take advantage of me. I believe they went up and beyond to ensure that. Great experience!

Very friendly and great service!!!! I feel like alot of places try to talk you into getting more…read morethen you actually need done and they did not do that there, they simply cleaned up my engine and did the oil change, also added air to my tires which I didn't even notice needed to be done!

This was absolutely the best experience I've had with any company in the auto service industry. Not…read moreonly did someone come out to me and inspect my car free of charge, they got me a discount on a tow and put air in my tires... all within less than 24 hours. They are nice (and not condescending like some other auto shops), knowledgable, and efficient. Couldn't have asked for anything better!

Donovan's is a trusted local business and we would take our vehicles to them for any cause (both…read moreDonovan's Express and the main location in Pleasant Ridge). When they discovered an additional issue right before they returned my vehicle, they did not charge for labor and even gave a discount on the part. When my AC recharge did not work the first time due to an underlying issue discovered later, they also did not charge for the failed AC recharge. The workers are always kind, patient, and explain issues thoroughly and carefully. They never act hurried or impatient, and when an issue arises on their end, they are apologetic and strive to make things right. My father listened to the Dale Donovan car show on Cincinnati's local radio station for years. We love supporting this local business! Shout out to Wayne for being so sweet and kind.

This review is based on help I received online alone which is why I am not giving a full five…read morestars. I posted in a local pleasant ridge group for recommendations for mechanics along with specific issues my car was having. Multiple people recommended this shop, but it did not have immediate availability. Kyle Donovan commented on my post accessing the issue as well as offering different solutions for it. It was like having your own chat bot! Just on that service alone I will check out this place in the future! Top notch customer service!

I have had the shop fix a number of various things on my Tesla model S. They have always done a…read morereally great job, our straightforward and honest, and provide excellent customer service and communication. Shout out to Adam who has been great to work with. I would highly recommend taking your EV there anytime. I would also recommend if you are looking to buy a used EV, they do a very thorough full battery diagnostic work up for a very reasonable price that could save you thousands of dollars.

We came through as more of an emergency (since the people who put our tires on... were let's say,…read moresubpar.) NEVERTHELESS, we found TD/EV and they were awesome. They looked at our vehicle and figured the issue within 10 minutes and were able to fit us in their schedule for the day. We're not local so this was a big deal for us as we're traveling. Their facility is super clean and their restroom too! The cost was about $75 to swap around our 2 tires and resolve the issue we had. They've got a cam for the mechanics bay and that's super neat. Jeff is a chill and welcoming manager. Thanks for helping us out today!

I've been coming here for YEARS. They are always fair with prices and have even gone above and…read morebeyond to help me on an occasion when I've been in a pinch and just rolled up to the shop with my kid and a shredded tire and with no money for another. I will always come here anytime I need something they can do.

Sam and his team are very honest workers - they helped me to save a lot of money and worked around…read moremy schedule to get the job done.

I give them a 5 star 10x over. Chris and Paul are great guys. I owned my own shop for years and…read moreclosed my shop to health reasons. I have started using them for my personal vehicles and being a retired technician myself I see their work is top notch. They have one of the cleanest and nicest shops in the entire tri state area. They have mine and my families business for life. Can't say enough great things about them.

First time customer. Took in my new-to-me 2015 F150 for a differential and transfer case oil…read morechange, and fix a coolant leak. Was pleasantly surprised when they said my battery needed replacing but they would do that for free since it was purchased there by the previous owner. I had no idea! Great communication and they completed the work on time. I called with a question about the work and spoke to the mechanic who did it, and he did a great job of explaining what was done, how, and why. I feel confident they did me right.