My husband and I were assisted right away! We had in mind a small SUV and a budget, the car…read moresalesman Jacob found us options very quickly that accommodated both. We bought a car same day and employees were all very respectful, patient, and continuously checked-in for our well-being with complimentary water. Thank you Jacob and Angie who were so sweet during our visit!

I normally take my 2023 Camry to marysville Toyota but I will be house sitting this weekend so I…read moredecided to call this location. I assumed this was separate as I believe the marysville location is corporate. Well I just called and they quoted me starting at $169 for an oil change PLUS $50 for a tire rotation!! I'm not a cheap girly when it comes to taking care of my car, but that's insane. Marysville charges me $105 for a full oil change with tire rotation, 360 inspection and I have never had any issues or increases in prices even when I had my last Toyota. Do not waste your time with these outrageous prices. I'm always sketched out about dealerships other than corporate locations and this just confirms my fears. Would not recommend this money hungry dealership.

We have been looking to get into an EV and many of the Subaru dealers didn't have the TrailSeeker…read more Had a conversation with Subaru of Auburn and they had two on the lot. We worked with Joaquin Sheckler. They had the right color and model we were looking for. It was less than the same car from multiple other dealers by a bit. So we worked the deal and drove home in a new Trailseeker. It was a good experience overall factoring in Gabriel's and Kelly's help and I highly recommend working with them if you're looking for a new or used car. Kelly was amazing - 5 and thanks for helping and taking time to get a few things handed. Gabriel is a Rockstar - 5 we appreciate your help throughout the whole process. Joaquin - jury is still out.

I fully understand what purchasing a vehicle "as-is" means, and I accepted those terms. However, I…read moredo not believe "as-is" should extend to items that were misrepresented. Before purchasing my vehicle from Rairdon Auto Sales in Auburn, I specifically asked about recent servicing and an electronic issue I had noticed. I was verbally assured that the vehicle had been serviced, including fluids and filters, and that the electronic concern had been inspected by a manufacturer's dealership and confirmed to be normal. After the purchase, the issue persisted, so I had the vehicle evaluated by an authorized dealership. They confirmed there was, in fact, an electronic issue and noted several maintenance items had not been completed as represented, including low or dirty fluids and an unchanged engine air filter. I chose Rairdon as a large, reputable dealership because I expected a high level of honesty and professionalism. Unfortunately, this experience did not meet those expectations. For future buyers, I would strongly encourage independent verification of any claims prior to purchase rather than relying solely on verbal assurances. Reputation matters, but it ultimately relies on the integrity and follow-through of those representing the business.

AJ Jolly is a very helpful and knowledgeable sales representative. He was very patient and was able…read moreto guide me through the buying process. That was well this is.

Avoid at all costs. My horrible experience is at one of their locations in Washougal Washington,…read moreWestlie Ford. I flew from the San Francisco area to purchase a vehicle from Westlie Ford after wiring over $54,000 in advance. Once they had my money, the customer service completely changed. They canceled their airport pickup service at the last minute, leaving me to arrange my own transportation from Portland to the dealership. When I arrived, I found paint chips that had not been disclosed, despite being told the vehicle was "flawless" cosmetically. When I raised the issue, management became argumentative instead of addressing the concern professionally. The most disappointing part was dealing with sales manager Mike Melnick. During a disagreement over the undisclosed paint damage, I was told they no longer wanted to sell me the vehicle--even though I had already wired the full purchase amount and traveled hundreds of miles specifically to complete the deal. The situation became especially frustrating because I felt like I was being put in the position of having to convince them to honor the sale and complete the transaction. After already paying in full and making the trip, having to essentially plead my case to buy the vehicle felt unnecessary and demeaning. I ultimately purchased the car because I had already invested the time, travel, and money, but the experience was one of the most unprofessional dealership interactions I've ever had. If you're considering buying from Westlie Ford, especially from out of state, I would strongly recommend looking elsewhere.

From the first call that I got from Jason, it started off as any other meeting greet to purchase a…read morecar. I told him about me my situation and what I was looking for exactly and he looked for that. I was looking at a Chrysler 300 and something was wrong with it so he started looking around for other alternatives. My experience was great. He found me another car with more of a value and less miles and less money! The salesman manager Ryan he was awesome when it took time to do my paperwork. Everything was in place efficient with timing.... I can ask for a better experience than that. I will refer family and friends.....

Do not ever in your life buy a car from here. Not from MONTE OR CHARLES!! you will suffer! I hope I…read moresaved a young girl or even any human in general from the worst financial decision.

FORMAL COMPLAINT REGARDING THREATENING AND AGGRESSIVE CONDUCT BY GENERAL SALES MANAGER…read more Date of Incident: June 13, 2026 Approximate Time: 3:45 PM Location: Rairdon Nissan of Auburn I am submitting this formal complaint regarding the conduct of the General Sales Manager at Rairdon Nissan of Auburn on June 13, 2026, at approximately 3:45 PM. During my visit to the dealership, the General Sales Manager engaged in conduct that I found threatening, intimidating, and wholly unprofessional. What began as a business interaction escalated into a hostile confrontation initiated by the General Sales Manager. The General Sales Manager became visibly angry, raised his voice, yelled at me, got directly in my face, invaded my personal space, and engaged in aggressive and intimidating behavior. He then followed me outside the dealership, where the confrontation continued. Outside the building, he continued acting aggressively, stared me down, and challenged me to a physical fight. Based on his words, actions, and demeanor, I reasonably feared that the situation could escalate into physical violence. My son was present during this incident and personally witnessed the General Sales Manager's behavior, including the confrontation outside the dealership. No customer, especially one accompanied by their child, should be subjected to this type of threatening conduct while attempting to conduct business. The situation became so severe that two dealership employees, identified to me as Alisha, a sales associate, and Pat, a sales manager, witnessed the confrontation and intervened. Based on my observations, they stepped in to de-escalate the situation, stop the confrontation, and bring the General Sales Manager back into the building. Their intervention appeared necessary to prevent the incident from escalating further. The fact that multiple employees witnessed the incident and intervened demonstrates the seriousness of the General Sales Manager's conduct. Their actions suggest that they recognized the confrontation had become inappropriate and potentially dangerous. I demand that Rairdon Nissan of Auburn immediately preserve all evidence related to this incident, including but not limited to: * All surveillance and security camera footage from approximately 3:30 PM to 4:15 PM on June 13, 2026. * Any audio recordings that may have captured the interaction. * Internal communications, emails, text messages, and incident reports relating to the event. * Personnel records identifying all employees present during the incident. * Witness statements from Alisha, Pat, and any other employees or customers who observed any portion of the confrontation. This letter should be considered a formal request to preserve evidence relevant to a potential legal claim. Destruction, alteration, or failure to preserve evidence after notice of a potential dispute may have legal consequences. As a result of this incident, I reserve all rights and remedies available under applicable law, including the right to pursue civil claims arising from the conduct described above and the dealership's response to the matter. I declare that the statements contained in this complaint are based on my personal knowledge, observations, and recollection of the events that occurred on June 13, 2026.

Bought a decently nice used Prius here 2 weeks back, and it was a horrible experience from start to…read morefinish with this low budget dealership. I should have known to run the moment we pulled up and they all ran outside to greet us, like they haven't seen a customer in days. After using various sales tactics like promising us a car that was already sold, to making us wait hours (until we were hungry and tired) before deciding whether or not to sign onto a financing agreement they were using all the tricks to waste our time and money. My wife was told she "wouldn't be leaving without a car", and as soon as her husband walked away they pounced and made her sign a $500 trade agreement just to test drive anything if she wanted to trade in her old one. After finally caving and buying the car, they tell us they "can't remove the $800 LoJack device (never requested by us), and they never completed the detailing they promised. Now we have an overpriced, dog-haired filled used car that can't be returned. DO NOT deal with these people.

My husband and I brought back our 2017 VW Jetta as VW Financial Svcs was unwilling to work with us…read moreto pay off several deferred payments on a monthly basis and wanted all of it (over $2k) paid off by next week. We had taken the vehicle to another auto dealer as they were going to buy the car, but VWFS were jerks and refused to provide payoff info to them. So, off we went to BCVW. Not sure of the lady's name we dealt with, but she greeted us with a smile and was very willing to work with us. We explained our problem, showed her the offer we had received from other business. She took pictures of car and commented on how good the car looked (I spent the previous day removing personal items, cleaning car, removing stickers/license plate holders, etc). She was very excited and took the car for a test drive. Came back all smiles. After an inspection by mechanics (the only problem was the touch screen on the stereo which quit working sometime back), she offered us $100 more than other business. We graciously accepted the offer. Even the person who sends payments to finance companies was chomping at the bit ready to send payment to VWFS to pay off the car She didn't even try to get us into another vehicle! She listened to us and followed through for us. By the time we left, our car was their property and we had a check in hand of over $2800 (the proceeds after paying VWFS just over $2600) Would we ever buy a VW again? Nope. We won't even deal with VWFS again. We would only deal with BCVW if we worked with this rep or someone else who would listen to us and work with us! Next time, we are paying cash for the vehicle we buy.

I brought my VW Atlas in for a simple oil change and was overcharged for work that wasn't even…read moredone. Less than 24 hours later, my car was throwing a low oil pressure warning and leaking oil everywhere because the job was not completed properly. That's not just sloppy, that's outright negligence that could have destroyed my engine. From there, it only got worse. I had to repeatedly call just to get help, was passed around between staff, and received little to no communication. Promised callbacks never happened, and no one took accountability. Even more concerning, Service Manager Ian Andreassen and General Manager Gary Robinson both ignored my emails and voicemails and, to this day, have not responded. Completely unacceptable from leadership. I was also told my vehicle would be towed the same day due to safety concerns, only to find out later it was left overnight because of their internal mistakes. No follow-up, no confirmation, no regard for my concerns. I still have no explanation for the overcharge and no reassurance about potential engine damage caused by their error. This service department is disorganized, unresponsive, and careless. They turned a basic service into a serious issue and then failed to take any responsibility. Take your vehicle somewhere else unless you want to deal with the same level of incompetence!! Worst dealership service experience I've ever had. Avoid Bud Clary Volkswagen at all costs.

It's a nice dealership with a new building. Had my Sant Fe serviced today. Scheduled the…read moreappointment online for 12:20pm. I wasn't out the door until 2:40pm. It seemed like a long time for an oil change but they said they had 52 appointments today. Everyone is probably getting their car ready for the Memorial Day Weekend. Hopefully it will be faster next time.

I really wanted to give this dealership a positive review because I felt I got a good price on my…read morenew 2025 Hyundai Palisade, and some of the staff were friendly and responsive. Unfortunately, my overall experience left me frustrated and disappointed. I live in Spokane and specifically traveled across the state to purchase this vehicle from Bud Clary Hyundai Auburn. Before buying, I was informed by a salesperson that the vehicle had open safety recalls. When I asked about it, I received an email stating: "We can still sell them but being they are safety recalls we just can't let the customer take delivery." A short time later, I was contacted again and told the recalls were being fixed and that the vehicle would be available for purchase. Based on those representations, I proceeded with the transaction, arranged a deposit, and traveled nearly 300 miles to Auburn to buy the vehicle. During delivery, I was given every indication that recall-related work had been completed or was in progress. I was even told that one of the keys was with the service department because they had been working on the vehicle. After taking the vehicle home, I contacted Hyundai Customer Care regarding a separate issue and was surprised to learn that the recalls were still showing as open. I initially assumed Hyundai's records hadn't been updated because I trusted what I had been told by the dealership. However, after multiple conversations with Hyundai and the dealership's own service department, I was informed that the recalls were in fact still open. Hyundai later confirmed in writing that all campaigns remain open on my VIN. What frustrated me most was not the recalls themselves. Recalls happen. What frustrated me was receiving different and conflicting information from different people at the same dealership. I felt like I was constantly trying to determine which information was accurate. I also ran into another issue involving factory all-weather floor mats listed on the window sticker. I was initially told they weren't included, and later was offered aftermarket mats instead. At the end of the day, I like the vehicle, but I left feeling that communication and transparency could have been much better. When customers are making a major purchase and driving hundreds of miles based on information provided by dealership staff, accuracy matters. I hope Bud Clary Hyundai Auburn improves communication between its sales and service departments so future customers have a more consistent experience.

Go here for your next car, you won't regret it…read more My experience at Prestige Auto Market was not what I expected when I first got to the dealership (In a very good way). We (my wife and I) were greeted by a salesperson named Denis. He was friendly, laid back and asked me which vehicle I was there to see and I told him the Blue Range Rover Sport Supercharged over there. We have been thinking about one but never actually seen one in person or test drive one. He got the key quickly and handed it over so we could check out the rig. We are coming from a 400whp STI and I needed to let go of my toy for a better more comfortable family car, we still have the Jeeps though. They had a sweet fully built newer STI there while I was there too. Anyhoo, the Rover was very clean inside and out, it wasnt just a detail job, the quality was actually very well kept for its age and mechanically you could tell that it was in great working order. I fired it up and it sounded just like it should, looked over the vehicle as I was letting it warm up, under the hood checked all the belts, fluids, checked for leaks or weird noises and played with the air suspension. Denis was able to answer all the questions I had about it and then I handed over license and insurance card and went for a drive. We weren't sure what to expect as this was our first time in one but I've been a car guy my whole life and a mechanic so I listened for all the little noises, bumps, vibrations to signal if there was anything wrong. We got back very satisfied with the Rover and knew this was the type of vehicle we wanted to get. Denis came back out to meet us once we got back and see what we thought. We told him we liked it but were just starting to look at them. We looked at a lot and honestly weren't really planning on going back because we had some others in mind, but the service we got from Denis and the way the condition of all the other cars on their lot you can tell they care about the condition both mechanical and cosmetic on their cars and we went back later on and looked again while talking with Denis. 3rd time when we showed up Denis was with a customer and I spoke with Vadim. I had a question about a strange looking plug that I had never seen before and he not only knew what it was but it impressed me he knew and it ended up being a weird charging port for an old Nokia lol. He was able to answer any other questions I had too and had same atmosphere as Denis, no pressure and very friendly. The manager Tony is a solid guy, also very friendly and laid back, he worked with me on the deal and at first we were looking to trade my other vehicle but he was upfront and honest and said they just couldn't swing the deal and was really kind and honest about it. Didn't talk bad about my trade or anything or scoff at me like has been done to me at other dealerships. That told me we were in the right place, absolutely solid character and good people. We ended up selling our car private party and came in, worked out a deal and they went above and beyond making sure that all of my concerns were addressed and taken care of before we moved forward. It didn't feel like a dealership but more like a chill hangout spot with good friends. I've been to a lot of dealers all over and I have never been in an environment like that with a dealership, or anywhere that I've ever purchased anything honestly. It wasnt fake friendly, they were genuine, and sincere in how they treated me. When we were filling out paperwork I had my 1 year old son with me and they didn't get upset by him being silly and running around, the guys were helpful in keeping an eye on him while I was filling out paperwork. There is a very sweet lady who works there as well named Lana who helped keep an eye on him too and she gave us a bag of cookies they have there I think it was double fudge Grannies cookies I wanna say, and I was able to give him a little snack and helped keep him occupied. We talked a little about our kids and it was just the icing on the cake that made it a purely enjoyable experience. Never in a million years would I have imagined those words would ever come out of my mouth. I've always left dealerships pissed off and a sour taste in my mouth because they dont care about you, once they have the salt they just disregard you and you get put on the back burner. Not at Prestige, I also appreciated that we went through the paperwork fast. It didn't take hours like most places. We had all paperwork done within 20 minutes and I was down at my rig installing carseat and loading up the boyo. We are now the proud new owners of the Range Rover, we got it for a price that I can't argue with and we want to thank the guys and gal at Prestige Auto Market for exceeding our expectations and then some. Tony, Denis, Vadim, and Lana keep up the good work. If anyone is looking for a vehicle, check these guys out first.

Purchased a 2001 Audi TT and was very happy with the experience. They were straightforward and…read moreworked with me on the price to make a deal. Family run business, would buy from them again.

I needed service for my GMC and this was the closest GMC shop near me. Called them to get an early…read moreappointment since I work graveyards. They scheduled me @8am and I wasn't seen till almost 9am. Seems tuesdays are hectic here! We were the first ones here and was advised a 2 hour wait time for labor, yet we were the the last ones to leave waiting an additional 2 hours. I had to reschedule my following appts for another day which I really disliked doing in addition to juggling other needs that needed to be taken care of. If I had know the extension of the wait in advance it would have been fine so I could have rented out a car for the day. Though I was a bit frustrated with the waiting period given we had an appointment, It's understandable that any business needs when customers all pour in wanting the same care are always likely to change. Fortunately for us, my 4 Stars is for our amazing advisor, Rick who was very communitive and prompt explaining certain details my warranty covered along with checking in every often if we were ok... I would have given this review a 1 star if it wasn't for his persistance in communicating with us and making the process of the paperwork extremely smooth and getting us out there sooner than anticipated. Thank you kindly for your patience which is very much appreciated, Rick! You are truly a Gem!

From start to finish my transaction with Valley GMC was excellent. Phenomenal customer service. Go…read morethere first, you won't be disappointed.

Bought my daughter's first car from Bryan almost 2 months ago. The car was in pretty good shape,…read morebut definitely had issues and Bryan was very open and willing to deal with me on the price based on me fixing a few things rather then them having to do it. We initially couldn't settle on price but Bryan reviewed a few things and called me back within a day to confirm he would accept my price. He was never high pressure or anything other than open and professional with the whole process, even when we agreed to disagree on price. Within 2 weeks discovered a hidden crack in the top of the radiator, that didn't show during our rather lengthy test drive. When I called Bryan back he got right on it and had arrangements with his connections for us to have things fixed--on our dime but at his cost. He wanted us to be happy, and it worked out just fine. Felt this was like buying a car from my uncle or something. I would recommend anyone looking for a reliable, honest used car source stop in and talk to Bryan about what you want, whether they have it or not. They'll get it for you and take care of you.

Buying a used car always seems to be an ordeal. In reading reviews on several used car dealers I…read moreavoided them like the plague regardless of their inventory. Joe was very professional, he obviously has a great deal of experience in the auto world. We were able to put a nice deal together in short order. Driving off the lot in a used car can be scary, Joe had great follow up and assisted us servicing the car after the sale! Thanks Joe, Jim and Mel