It's a nice dealership with a new building. Had my Sant Fe serviced today. Scheduled the appointment online for 12:20pm. I wasn't out the door until 2:40pm. It seemed like a long time for an oil change but they said they had 52 appointments today. Everyone is probably getting their car ready for the Memorial Day Weekend. Hopefully it will be faster next time. read more

Had an appointment to see a car and they sold it right before I got there. It's rather upsetting that they don't honor appointments.

I really wanted to give this dealership a positive review because I felt I got a good price on my new 2025 Hyundai Palisade, and some of the staff were friendly and responsive. Unfortunately, my overall experience left me frustrated and disappointed. I live in Spokane and specifically traveled across the state to purchase this vehicle from Bud Clary Hyundai Auburn. Before buying, I was informed by a salesperson that the vehicle had open safety recalls. When I asked about it, I received an email stating: "We can still sell them but being they are safety recalls we just can't let the customer take delivery." A short time later, I was contacted again and told the recalls were being fixed and that the vehicle would be available for purchase. Based on those representations, I proceeded with the transaction, arranged a deposit, and traveled nearly 300 miles to Auburn to buy the vehicle. During delivery, I was given every indication that recall-related work had been completed or was in progress. I was even told that one of the keys was with the service department because they had been working on the vehicle. After taking the vehicle home, I contacted Hyundai Customer Care regarding a separate issue and was surprised to learn that the recalls were still showing as open. I initially assumed Hyundai's records hadn't been updated because I trusted what I had been told by the dealership. However, after multiple conversations with Hyundai and the dealership's own service department, I was informed that the recalls were in fact still open. Hyundai later confirmed in writing that all campaigns remain open on my VIN. What frustrated me most was not the recalls themselves. Recalls happen. What frustrated me was receiving different and conflicting information from different people at the same dealership. I felt like I was constantly trying to determine which information was accurate. I also ran into another issue involving factory all-weather floor mats listed on the window sticker. I was initially told they weren't included, and later was offered aftermarket mats instead. At the end of the day, I like the vehicle, but I left feeling that communication and transparency could have been much better. When customers are making a major purchase and driving hundreds of miles based on information provided by dealership staff, accuracy matters. I hope Bud Clary Hyundai Auburn improves communication between its sales and service departments so future customers have a more consistent experience. read more

I considered buying a car here in 2019 and had such a rotten experience that it still haunts me to this day. The salesman we were talking to said he needed to make some calls, put his AirPods in, and left one of his phones on the desk. I even said, "Oh, don't forget your phone!" He awkwardly said he had two and left it there. He was gone for nearly an hour even though the dealership wasn't busy. During that time my dad and I had what we thought was a private conversation about the car and whether we wanted to buy it. Later it became obvious what had happened. The phone left on the desk meant he could listen to everything we said while we were sitting there waiting. When we finally got up to leave, several employees were watching us as we walked out. That's when it really clicked. The whole thing made my skin crawl. It still does. We walked out and never came back. read more

Summary: Misleading about what inspected parts/functions need to be taken care of and insane price gouging. Good customer interaction though. Fabian was very kind and easy to talk to, and the lady who answered the phone to schedule my appointment was too. However, this dealership's practices of overcharging to make a profit is something all future customers should be wary of. I went in for a multi point inspection which is free, and came away with several items that needed to be addressed. Among them were my brake pads and rotors. They quoted me $1,367 for the front pad/rotor replacement and $1,137 for the rear ($2,504 TOTAL) I understand they need to pay for their buildings and employees, but this is bad. I decided to go to a small shop closer to home and was quoted for $550 TOTAL. When my local (non dealership based) mechanic looked at my car he laughed because my rotors were fine and my brake pads still have about half their life to go. So, if you are okay with paying $2,000 more than you need to, go ahead and call Bud Clary Hyundai. They'll gladly take your money. Or you can keep that $2,000 and visit your local mom and pop shop who won't rip you off. BTW I did get some of their service recommendations completed at the dealership and should have shopped around first. My driver handbook recommends spark plugs about 30,000 miles from now. The dealership recommended me to do it at my visit for $524.95 because it was "due by miles" which wasn't true and also a freaking rip off. Moral of the story, do your homework before saying yes to the dealership. They'll gladly take offer their "complimentary" service checks to get you trapped into paying big bucks right then and there. It's business, and it's an effective model. That's why they keep doing it to all of us who don't know better. Buyer beware! read more

Bud Clary Auburn Hyundai - Expensive brake/rotor replacement prices. Brakes and rotors didn't actually need to be replaced. Pads weren't super low. - Car Dealers Near Me - Auburn, Washington

TLDR/ Price: Comparable, Service: Stellar, Cleanliness: Solid, Verdict: Good place to buy a car. I purchased a Hyundai Tucson here in late October. This is the second time I have purchased a vehicle from this location and I was just as satisfied this visit as I was last time. On my recommendation, my Mom also bought her car here two years previously, and she too was satisfied with their service. Our sales person, Trenton, was knowledgeable and kind, as well as very accommodating. We came in later in the day and he stayed past closing to help us drive our new car home that evening. John in the financing department was equally pleasant and not at all pushy, like at other dealerships I have used in the past. He walked us through options, helped us weight the pros and cons of each choice and honored our time, without the experience feeling too rushed or drawn out. I would highly recommend this dealer, specifically Trenton or Anna, if you are looking for an easy, quick, and relaxed car buying experience. Anna who brought our car around and assisted Trenton was also super kind and pleasant. It felt like everyone at the Hyundai section of Bud Clary were thankful we were there and glad to have our business. I don't think I could have imagined a lower stress, easier car buying experience if I tried. There was another customer waiting while they were getting our new vehicle ready for us and they had driven up from Oregon, specifically to checkout this dealership. They too were buying a car from Bud Clary (The Jeep/ Dodge section) and seemed equally pleased with the service there. The waiting area was well lit, beverages were provided and before they closed, there was a café available for those who were waiting on the service department. Overall, the whole experience was well worth it and made buying a new car more enjoyable. If you are looking to buy a car, then look no further, Bud Clary is the best dealer in Auburn, and ask for Trenton, he will treat you right. read more

Bud Clary Auburn Hyundai - The view of our new car, from the sales desk inside. - Car Dealers Near Me - Auburn, Washington

Lawrence and Paul were great to work with!!! I knew I wanted a 2026 Palisade Hybrid but I needed it as a great price with lots of extras. They were able to work through a couple of must have's, provided exceptional service with no bullshit! They matched the my best quote from another dealer. Signing was fast and painless!!! Thanks fellas!! read more

My wife took her car in early Friday morning on March 16, 2026. At first she was promised her car back that same evening. Then they let her know that the they did not have the part and it would have to be ordered and it would not be there Saturday. They're closed Saturday and Sunday, so we continued to try and get in touch with somebody Monday morning and could not. So my wife had to go into the dealership herself because I could not because of work and they told her that it would be worked on and Kenny would call at 8:00 a.m. Tuesday morning. Tuesday Morning came and no call from Kenny at all. At 12:00 I decided to call his manager Myra Garcia. She said she would make this right and fix it and call me back at 1:30 after her meeting. It is now currently 4:15 Tuesday evening and I still have not heard back from anyone. I called about a half hour ago and spoke to the receptionist named Sonal (very nice) and she said Myra or Kenny were not available. As of this time right now, we are still waiting for somebody to update us on the car or call us back. There is no way in hell I would ever ever recommend this company. My wife has dealt with them before and had the exact same issue with communication and I told her not to go back but she did and this is the straw that broke the camel's back. We will never in our entire life go back to this company again. Their communication is absolutely atrocious. I DO NOT NOT NOT recommend this company at all. Stay far away from this company and I'm sure we are not the only people with the exact same complaint. read more

Update: This dealership responded via this review after one month. As you can read they state to contact their dealership & they will get back to us in an urgent matter. Let me tell you.... we have attempted to contact them directly via every route: text, phone calls, emails and even fb messenger. They would not respond. We even went in in person and have been told "we will have so and so call you." They never did. We escalated to a case manager who told us "I can't even get a hold of that dealership." After one month of driving around with our nearly entire sunroof blown out, we were told today "via text" that Hyundai refuses so take responsibility in covering this and also fails to inspect the lack of safety issue in their glass for current and further Hyundai owners. WOW. Glass does not implode like that from a small pebble they are claiming hit our sunroof. Glass is created in a way to keep people as safe as possible from bodily injury and prevent death. If a "small pebble" as they say hit our windshield or sunroof- one could expect a chip or a spider web crack. Not an implosion that sounds like a gunshot! I encourage whoever is reading this to join the Hyundai Palisade Facebook group and then search "glass explosion." There are MULTIPLE reviews in the newer models within the last few years regarding this same exact thing with the same exact giant hole left in the sunroof. We now have black mold growing in our sunroof due to the poor job the service center at this Auburn location did. We are also being charged over $200 for an inspection that we were required to get in order to even submit a case against Hyundai. Our imploded sunroof will also cost us personal money probably over $2000 to replace. I strongly recommend if you are going to buy a Hyundai, please know that there are added risks to your safety and the safety of your children due to the cheap glass they install in these $50,000 cars. I also encourage you to buy from a different location to ensure care. Due to the fact my family could have been killed in this situation or could have crashed and killed others, we are seeking legal advice as well as considering simply getting rid of this car and not supporting Hyundai. I really hope those reading this avoid the mistake of buying from this dealership and a Hyundai in general. My hope is that other lives are saved when choosing not to drive an unsafe Hyundai palisade. Also... to whoever at Bud Clary is responding to theae reviews, why dont you personally call these customers back? You have contact information as most stated they have left multiple messages. read more

Beware of snakes! I live several hours from the dealership, so I did not want to spend a bunch of time in the car unnecessarily. I negotiated a deal for a new Santa Fe over the phone with Mohammed. Everything was set. I just needed the deal in writing via email before I would agree to come to the dealership. He told me the deal was being written up. Hours go by, and he tells me the same thing again several times. 10 hours later, still no deal in writing. Mohammed isn't there the next morning, so I speak to Xavier, who tells me the deal is off because "it was a one day deal." Instead, Xavier emails me a proposal raising the price by thousands of dollars. Does this dishonesty work for the dealership sometimes? Who knows. It didn't work with me. What I do know is that this is precisely why people hate car sales people. The Bud Clary sales staff are not straight shooters, and they are not negotiating in good faith. Buyer beware. read more

We recently bought a 2024 Hyundai palisade with 10,000 miles. We live several hundred miles away so I questioned about condition before driving so far. I was told the car was perfect, and like new. We bought it and on the way home the cruise control kept going out. I didn't want to go back and thought it was under warranty so I would take it to my local dealer. Bad decision, as soon as I drove it into service I was told the car had been in an accident. Damage wasn't obvious but frame was bent behind front bumper. Called Neil at Bud Clary explained the problem, he said he would take to the management team and call me back. He never called and wouldn't take my calls. Liars and cheats, go elsewhere. read more

We bought a brand new 2023 Hyundai Palisade which caused a nearly life threatening accident on the freeway. The actual sunroof IMPLODED and was so loud that it caused me to duck thinking it was a gunshot. Never knew imploding sunroofs were a thing until I joined the Hyundai Palisade group, searched sunroof and MULTIPLE stories came up about the 20-25 models randomly imploding and causing abrasions etc. Too long of a story to explain all that HASN'T happened with Hyundai in auburn, wa but basically corporate denied any sort of responsibility, won't cover the replacement of the sunroof and Hyundai Auburn stated they asked corporate for it to be covered under goodwill. The dealership itself since privately owned could actually do their own goodwill but instead we were ghosted, promised resolve and never got anywhere. It's been a month and now our sunroof is growing mold. They even made us get a diagnostic in order to even talk to corporate which was a $200 fee. After reading other reviews of this dealership, the ones that stick out are about "poor customer service unless selling a car" One review actually was about a guy who had his car serviced there. The service center did not tighten his wheels and his wheels fell off while he was driving causing an accident! My hope is for higher ups to better establish the trend of people first and caring for safety. We have since traded this brand new Hyundai in for a hybrid Mazda with three rows. If you want safety and GREAT customer care- choose a different car company. read more

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Edit 3: Crickets - still no response - We have filed a small claims case to get our $$ back. So much for taking our concerns re diagnostics, communications and warranty advocacy seriously.....they can't even respond to an email or phone call (9/3/25) Edit 2: as expected NO response from dealer - despite their PC response here (8/27/25) Edit: I cannot reply to their response so want to add a bit. Sarah our Service Advisor was awesome. I cannot find this "Bud C Business Manager" on their staff list and I have been communicating with the Service Manager Mayra about this for over a month - with a lot of - You must be disappointed and/or we understand you are frustrated but no help at all. So the reply looks nice and caring but not a lot of expectation anything will be different. I have reached out tot eh Service Manager... will update if anything happens I brought my 2013 Hyundai Santa Fe Sport (74k) into Bud Clary Hyundai after it stalled at freeway speeds and briefly displayed both the check engine light and oil light. I reported these symptoms at check-in. Despite this being a well-documented sign of engine bearing failure (a known Hyundai defect with extended warranty coverage), the dealership performed no diagnostic tests, just an oil change and unrelated upsells. Less than 18 miles and 13 hours later, the engine catastrophically failed. It had to be towed back to the dealership, where they finally ran the proper test -- and confirmed bearing failure. Then came the worst part: Hyundai denied my engine warranty claim due to "lack of maintenance records," even though the issue is a known defect and I have serviced the car regularly. Bud Clary Hyundai: - Ignored clear red-flag symptoms - Did not follow Hyundai's diagnostic guidance - Failed to advocate for the customer when Hyundai denied a legitimate warranty claim - Possibly failed to submit all maintenance records to Hyundai during the warranty evaluation. This experience shows a serious lack of accountability, technical diligence, and customer support. Their service department either doesn't know how--or doesn't care--to properly diagnose known Hyundai defects. I'm now facing a multi-thousand dollar engine replacement that should have been covered, due to their negligence and Hyundai's refusal to stand behind its warranty. Do yourself a favor: take your vehicle to a dealer that actually listens, documents symptoms, and knows how to advocate for their customers. read more

Got bullied by a sales person . Then was told after I decided to buy , that even giving a down payment they could still sell . While I went and got rest of money from credit union . They lost a sale today . And they lied about being able to sell if I had put a deposit. read more

This is the first review I've ever written in my life. The customer service here was so terrible I had to leave a review. I will never returning to this dealership. Called the service department over 10 times with no answer over 8 hours. Called the sales department to get me on the phone with some one in service department. That didn't work either. Only positive was their shuttle service which was nice for a one way trip. Due to their terrible communication and lack answering the phone I was unable to utilize it to pick up my car and had to get a $30 Uber instead. Avoid this dealership at all costs. read more

I bought my car almost 4 years ago from Bud Clary Auburn Hyundai. The car buying experience was... just ok... kind of long and annoying, but that's about what you expect from buying a car from a dealership. I didn't feel like the salesperson was very knowledgable (there were answers I was googling because she didn't know). The financing took for-ev-er (my husband went out and bought dinner and came back with it!) but I got a great rate, so I feel like I can't complain. The service department, however, has blown me away. I really am impressed. Who likes going to get their vehicle serviced? Pretty much no one. But, let me tell you, this is the best experience you could hope for. You can schedule in a variety of ways - I like to schedule online. When you come to drop off, the awesome staff remembers you, even though it's been a few months. They listen to your concerns, and I never feel like they're just out to make a buck. (They've never charged me to replace my blinker fluid, if you know what I mean.) Everyone is friendly, the work gets done efficiently, and there are no surprises. But, most of all, I want to give a shoutout to Mayra. She is so helpful. She goes through your estimate, line by line, to make sure you know what work is being performed, and goes through it again when you pick your vehicle up. I always feel like she's honest about what is recommended, what is needed, and what can wait. She answers my questions, and she never talks down to me when I ask questions. She doesn't get flustered (or doesn't seem flustered, at least) when there are many people dropping off or picking up at the same time, she just keeps smiling and keeps working. Would I buy a car here again? Probably. Would I keep using their service department? Absolutely. read more

The worst customer service ever. I bought a car there 4 weeks ago. In the contract they are supposed to replace a part on the dash that is missing. Greg and Keiland both said they would call in about 2 weeks to schedule. It's now been 4 weeks and I've called multiple times and just get sent to voicemail where I leave a message and they never call back. I've texted both of them multiple times still getting no reply. Yesterday Greg finally responded after hours and said he was working on it. It's been about 24 hours and still haven't heard from him again. I'm not sure what he could be working on seeing as if they ordered the part 4 weeks ago they should be calling to schedule the repair. But I think it's safe to assume they never even ordered it. After reading the other reviews I see I made a mistake working with them and I just don't want anyone else to make the same mistake read more

Bud Clary Auburn Hyundai - Here are the text shots - Car Dealers Near Me - Auburn, Washington

UPDATE: after leaving a ton of voice messages and text messages to the automated service at the service department someone FINALLY said we could bring it in for the leak to be inspected and oil change done. Brought the car first thing in the morning and paid 45 dollars to Uber to work. waited the whole work day for a call from them and Never received a call until I left another ton of voice and text messages asking what the hell is going on with the car while stranded at work now FINALLY to be told "it is the rear differential leaking at 35000 miles and they need to order a part and can't get it back to me until Tuesday a week away because of 4th of July. FINE but No offer for a loaner car NOTHING So another Uber trip home from work for 40 dollars. And another Uber trip this morning to work. This is my mothers only car she bought it brand new thinking she would have a reliable car and be taken care of by the dealership if something happened under warranty like they tell you when your buying it. She needs a car to get to her cancer treatments too so Guess I'm just going to be spending money on Uber rides for a week all while we make a car payment too. Highly considering trading this car in at Toyota as soon as we get it back. Initially had good service here when we bought 2021 Kona brand new from them. Oil changes were okay being scheduled out a month ahead but yesterday I noticed my mother's Kona is leaking fluid from the rear end. Enough to leave spots on the concrete wherever it parks. This car only has 35,000 miles. My mom is handicapped and has cancer she uses this car to get to her treatments. So she called to have it looked at ASAP as she's worried about breaking down by herself. Can't even have it looked at for a month. She has a scheduled oil change for next week can they look at it at the time we ask? NOPE. Apparently that's a different technician. If you buy a car from them and have a problem don't expect them to help you anytime soon. Your on own but don't stop making your payment every month. What a joke Hyundai. read more

I think it is important to let people know when something happens that is remarkable in business or the service industry. This is my way of saying thank you. In June my car was stolen and the damage was significant. I was turned down to have my car repaired at the local repair shop. I was told the complexity of securing parts and working with insurance folks was too much for small car repair businesses. So I headed over to the Bud Clary dealership. There I was welcomed by Brian. I did not realize how challenging it would be to get my insurance company to respond to the dealership, But Brian was very diligent and worked hard to create a solution. I appreciated the way he kept me informed of progress. Unfortunately, this process of working with the insurance company lasted for three months. Brian also went the extra mile and secured a loaner car for me that saved me a huge amount of money. He was truly a blessing to us as we were out of our car for 90 days. Brian was transferred to another part of the company after two months of trying to get this resolved so I was transferred to Adrian Macias. Adrian was as wonderfully helpful as Brian and succeeded in tying up all the lose ends so we could finally get the car repaired. I want to make sure both of these people know how thankful I am for the efforts of both of these good people. Their patience and diligence were tremendous. I have my car back and I have a great deal of respect for the work the people in the service department do to help get people back in their cars. Thank you to Bud Clary for hiring such good and dedicated people! read more

Don't understand how this place this BAD could possibly have a 3.1 rating! It is one of the worst customer service experiences I have ever had. I would recommend reading the additional 42 bad reviews that you can get to after the first 67. First of all, this Dealership has a phone system that prevents a caller from EVER reaching a live human. I believe it is intentional. Callers are directed to either leave a text or a voice message. Unfortunately, when you do, it is usually hours before you receive a response if you get one at all. I have called and asked to have the Service Manager call me (no response,) and I have asked for the General Manager Lewey Lawrence, to call me. He did not call me and didn't respond to my text. You see, my Hyundai was stolen last month and recovered by the police 2 days later. There was minimal body damage, but the inside was badly damaged. I called Justin at the service department and made arrangements to bring my car in to be fixed the next day. Justin seemed very nice and competent. When brought the car in the following day, after a lengthy wait to check my car in, I was told the dealership couldn't possibly take it in, as they had already taken in too many cars that day. I had to mention arrangements were made the previous day with Justin, for them to keep it. The estimate for ignition repairs and a full detail of the interior was $2968. Fast forward 3 1/2 weeks. I texted Justin 2 times asking for an update. No response. I called and left 2 messages for Justin. No response. Around the 4 week mark I finally received a phone call from Myra. Myra informed me that Justin no longer worked there. I was excited and pleased when Myra said I could have my car the following day (April 16th.) However, she messaged me later saying the detail of the interior was going to take longer and asked first, if they could keep it an additional day. I agreed. She then texted to ask if they could keep the car over the weekend to detail it and I would get it back on Monday (a full five days after I was told it would be ready.) I was also told, the interior detail that I was quoted ($169) wasn't going to be enough. She informed me that they would be charging me twice that amount ($330.) So Monday, April 22nd comes. I get in touch with Myra. She tells me my car is not ready as agreed and it will be a couple more days. I was told the detailers were having trouble finding a product that would remove some graffiti that was scrawled on the inside of the car in Magic Marker. At all times, I was lead to believe my car was already in the process of being detailed. Wednesday April 24 (two days later, and a full 7 days late,) the car is supposed to be ready. Myra calls me and tells me (again) that the car is not ready as agreed and they need to keep it longer. UNBELIEVABLE. I went to the dealership at this point. I asked to see my car and discovered that while the ignition damage had been repaired, no detailing work, WHATSOEVER, has been done on the inside. When I complained to the Service Manager, he told me if I was unhappy, I could take the car elsewhere to be detailed. I am a 60 year old, disabled woman. I live on a very limited income. I have no resources to rent a car or an Uber. The Bud Clary Hyundai dealership turned me down when I asked for a loaner (more than once.) At this point, I had been without any form of transportation for 36 days. The problem at Bud Clary Hyundai is with the follow through, accountability and leadership of this place. Customers are lied to here, promises are not kept, and management doesn't care and doesn't respond. BUD CLARY HYUNDAI....WHY ARE YOU IN BUSINESS??? read more

Adrian is BY FAR the best service rep I've ever had at a dealership. Went way above and beyond to make sure that my experience was as simple as it could be. A raise should definitely be in order! read more

Buyer Beware! We purchased a new Elantra which is an affordable great economy vehicle. We even got talked into the extra absurd extended warranty - that's our fault. We got our complimentary oil change and 24 point check through the dealer (Auburn Hyundai), prompt service and accommodated our time. But, beware of the up-sell from this dealer. We were told we have 6 items failed (needs immediate attention) - their words. Lucky for me I deal with alot of different vehicles and I've seen how dealers turn nothing into something that costs you money. I'm not even going to list the fails because they are nothing in this point of the vehicles life at less than a year old. The thing I am going to state is it amounted to $1258 to take care of these BIG problems that they said we have. This is very sad that they do this. I don't have any check engine lights, I'm getting way better mileage than advertised. This is a really good little economy car. I'm very happy. I want to emphasize that you buy something new, you have the warranty or not, dealers - that's just what they do. I have family that if told they had these problems, they wouldn't have thought twice having the work done. It frustrates me to see a company selling good vehicles and servicing them but upselling anybody they can on spending money they probably don't have. My advice would be to go to smaller reputable repair shops. You'll save money! Read reviews on companies! We were happy with our oil change we got and the customer service. We just don't need to be upsold. read more

Such queues for service can only be found here! One of the worst services. I had an appointment for the specified time, but instead I had to wait in a long line at the service center. New car. It was only necessary to change the oil and filter. I waited 2 hours and no one called me (Erica was working that day) - I had to check the condition of the car myself and she said it was ready. After returning the car, I checked their work at the site of this company: the oil filter was filled with oil (leaking), the upper part of the engine was covered in oil. Erica was shown (photo) the poor quality of service from the company, and in response to my questions about why this was so (I paid for the service, which included cleaning after completion of the work), she shut my mouth with her long tirade. She said that their serviceman does not remove oil-filled gloves and that it is logical that the filter is in oil. As a result, their mechanic crawled under the car and simply wiped the area where the filter was installed with a rag. This is the second such case for me, the first was in this company 5000 miles ago!! Bad service, disgusting attitude towards people. I do not recommend this company as a service company! read more

Bud Clary Auburn Hyundai - Big line - Car Dealers Near Me - Auburn, Washington

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One of the better dealerships I've been to. Significantly cheaper than up north. They aren't overly pushy about anything. Justin was my service advisor and did a great job. read more

literally never again. i've only purchased cars from here and exclusively gotten my services here for years. my last oil change WITH AN APPOINTMENT took over 3 hours. todays appointment was at 10am. they assured me it wouldn't take 3 hours & this was imperative since i had to be at work. they told me 90min. so i waited until noon to ask for an update. unfortunately for me, it took them 10 min to even locate my vehicle.. only to be informed they hadn't even started on it. no offer of a resolution for my wasted time. i won't be back, id rather test my luck with a drive through oil change than waste any more of my time. the old owner/service department was top tier read more

Makes sure you get everything that goes with the car that is supposed to be there as they won't care after you leave that they is not complete. They did not put the wheel lock key in the vehicle. Called and talked to service and they told me to come in and talk to sales so i drove (30 miles) and they didn't care. I won't ever buy a car from them again! Keith Hartle read more

First of all, let me say that in my opinion, this dealership epitomizes the high pressure, old school, lure them in and work them over in the finance office type of dealership that thankfully, seems to be gradually disappearing. Our first experience with this dealership was when my wife wanted to have her transmission fluid changed. Calling our usual dealership, she found that service was scheduled a month out. She then called Bud Clary and was told she could come in right away. She told me afterwards, that the dealership was nearly devoid of customers as opposed to the dealership we usually patronize. I remember saying at that time, "hmmm, there is probably a reason for the lack of customers and the ease with which you got our car serviced". Well, shortly after, we decided that we needed a new car and decided to try out the new Hyundai Tucson PHEV Limited. Calling in, we were told that they had one coming in. We asked the salesperson to call us when it came in and became available. We got the call and went in to take a ride and inspect the vehicle. Conversing with the salesman, I asked specifically if there was any "market adjustment" pricing on this vehicle. I was assured that there were non and that we could buy the car at MSRP (plus taxes, transportation, and licensing). After the demo, we sat down and asked the salesperson to write up a sales contract at which time we got the "got to go see the sales manager" ploy. Upon return, the salesperson told us that there was indeed a "market adjustment" to the tune of ~$5000 plus a lot of other "charges". We told the salesperson that you said that there were no "market adjustment" costs and that most of the other so called "fees" were plain garbage. We told the salesperson that we were NOT going to sit in the finance office and argue or "negotiate" these fees and that it was insulting to present these additional fees after being told that there were non. We then immediately left. After reading the numerous negative reviews from customers of this dealership, we now understand why there were so few customers in their showroom and service department. Be so informed and act accordingly. read more

As a first time customer, I brought my 2022 Palisade in for service and perform one recall. The service was prompt and performed. When I received my service receipt they had lost my keys. They wanted to put me in a loaner until they could locate them. Really? Your LOF tech parked and locked my vehicle and misplaced my keys. Nearly an hour later after I told them to pull up the footage from their CCTV cameras, they located my keys. Not a great impression for a first time customer. I may, or may not be back for my next service. I've personally spent 15 years as a manager at three different dealerships and am not impressed at how the situation was handled. read more

Fine car dealership. Bought a car from them. They said they would service it and let me know when it was ready. They never called me and told me that it was ready and they didn't give me any information on the service that was performed on the vehicle. I've been calling for days and still unable to get anyone on the phone to get this information. Sad and frustrating but I like my new car read more

Not usually one to write complaints, but we were just made to wait 3 hours only to be told that half of the scheduled services (for an appointment made over a month ago) couldn't be done because the "parts department closed before they could get it done." We were clearly made to wait until the end, past cars dropped off after ours, as all but one employee had left before we were even informed of our car's status. Disappointing and disrespectful of our time and understanding. read more

This one star review, was an easily avoidable one star. Up until this point we have been very happy with the service we have received from, Bud Clary Hyundai, but this was the day, that the love was lost. A little context, my family is full of Hyundai owners. My parents, probably have owned six Hyundai's, in the past 20 years. But, my parents absolutely refuse, to ever go back to Bud Clary, for any reason. Anyway, my husband and I have are on a cross country road trip and while on this trip, became time for our 36,000 mile oil change. So, we are in Virginia and tried to make an appointment, with a Hyundai dealership in the area, to get the oil change. Both dealerships we called, had no openings until, June. So, we waited until 11 AM Eastern standard time or 8 AM Pacific standard, when Bud Clary, opened, to see about getting a recommendation for a good place to get it done, other than the dealership. So, we called Bud Clary, right at 8:00 PST and there was a recording saying they were busy, and no one could answer the call, even though it was right at 8 AM when they opened. So, he left a message and then he did an online chat and was told texting would be the best way, to get a response, so he agreed with receiving a text. We decided to stop in to the Hyundai, dealer here in Virginia, to see if they have recommendations for a good oil change... They didn't, but told us to come back at 3:40 PM and they would fit us in for an oil change, after all. So, with about 4 1/2 hours to kill before the 3:40 PM appointment. We tried calling Bud Clary, about seven times, and left messages, but no response. At 3:40 when we went for the appointment, the dealership was unable to find any information regarding our service agreement or anything at all. Also, since we had traveled across the country, we were actually a bit over the 36,000 miles for the free oil change but, we were sure we had purchased an extended service contract. Unfortunately, we didn't have our paperwork from the service agreement with us. So, my husband tried to call Bud Clary, an additional three times while in the dealership, and I tried to call myself three times, as well as online chat twice. When I sent my first chat, the representative assured me that someone would give me a call right away, after explaining the difficulty we had, trying to speak with someone. I explained that we were in a situation where we needed information right away. Just a few short minutes after that conversation, my husband received an text, from the service department inquiring about our issue. My husband, responded that we were able to get an oil change appointment after all, but had questions about the extended service agreement. The representative never answered his questions! My husband waited for 20 minutes, and finally texted "hello are you there?" There was no response on the other end. By that time, our oil change was complete, and we ended up having to pay out-of-pocket for something that may have been covered. But, Bud Clary, neglected to respond to confirm or deny the service contract. Later that evening, my husband received a call from from the same person in the service department, that neglected to respond to his text earlier. The guy said he saw no information, regarding an extended service agreement, but since we are in Virginia, we couldn't verify it. Whether we have the extended service agreement or not, we are fine either way, what we're not fine with, is the fact that we had to wait all day to get a simple response back. After thirteen phone calls and three chats... unacceptable!! When we called both of the Virginia Hyundai dealerships, they answered the phone right away. We shouldn't have to texts back-and-forth. We didn't have to send texts, to buy two cars from, Bud Clary, so when we call them, we should be able to talk an actual human being. We are currently considering purchasing the new car, but let's be clear... it won't be from Bud Clary!!! After the treatment we have received, we now understand what my parents were talking about. But all of that is over now and we're done!!! We can drive the same 30 miles that my parents drive, to get our car serviced from now on. If you care about good customer service, don't purchase or have your car serviced at, Bud Clary. They obviously do not value their customers very much. read more

Did not have a good experience at all with Bud Clary Auburn Hyundai. It began with them rescheduling my appointment without an explanation, forcing me to set a new appointment. When day finally came, the parking lot was packed and finding out where to go and where to park was a major hassle. If you make a wrong turn, you don't have enough room to turn around. In the e-mail, they list where to go, but none of it is labeled at the site so it's meaningless. The main hiccup was reserving a shuttle and then getting forgotten about. I live less than 10 minutes away and had other things to do. They not only forgot about me, after waiting 45 minutes past the time I was supposed to be picked up, when I went to check in again, they left to "check on that shuttle" and disappeared, then failled to find me another ride. Then they told me my car would be ready in about 25 minutes. Another 45 minutes later of draining my phone battery in their waiting area, they approach me to tell me my car was ready. They didn't even go over the diagnostics with me (although I'm sure they sensed I was not happy and wouldn't dare try to upsell me). When I asked if there was any kind of "Sorry we forgot about you discount," they flatly told me no and didn't make any effort to apologize or find someone who could help. They didn't appear at all concerned about my situation or losing a customer, but their indifference told me everything I need to know. I will not be returning. I'll go to Hyundai in Renton. The person assigned to help me was Adrian, although it was the person standing next to Adrian I dealt with the most. Neither were helpful. read more

Stopped to look for a new Santa Cruz. They had what I was looking for. The MSRP price was $41,000 plus. Which I would have paid but they had a $9500 add on price which made it about $50,000. I asked the sales man to get me a copy of the MSRP window sticker but he said nobody in the office knew how to do that. So I gave him my email address and requested that he email it to me when they figured out how to do it Nothing to date. I will look some where else, but never buy anything from Bud Clary Hyundai or any other car dealership with the Bud Clary name on it. read more

Provide real customer service. Do you even have loaner cars? My car was in the shop 6 weeks...never an available loaner...take a used 1 off the lot to provide for your customers. Replaced engine...stalled at 1st stop light 500 ft...and running rough...maybe get mechanics who know what they are doing. This dealership absolutely should NOT be " certified". They do not care for customers..but yet ream Hyundai for 12k for engine replacement. read more

Almost 6 months ago, I bought a brand new 2020 Hyundai Palisade from this dealership! The sales manager, Kane, was VERY kind, honest and helpful in negotiating a good price for my car. Didn't have to spend hours and hours, and trying to haggle for a stressful and unreasonable price. He wasn't like any other car dealer, so I felt very comfortable talking to him. And the model I wanted was in stock. He was also Korean, so it was pretty easy to communicate with him! We got along great. The other sales people were nice, too. I will definitely recommend this dealership to my friends and family! Might be back for another car sometime soon!!! Appreciate the smooth customer service and excellent generosity! read more

The service department is never available. 2.5 years I've had this car and every single time I need the service dept, I end up furious. They don't respond to texts. They don't answer voicemails. I end up having to try to get anyone else from the business on the phone and have them walk to the service dept to find someone because when I get transferred it just goes to voice-mail that never gets responded to. Today, after waiting 3 days for a response, I called and got the sales dept, even they couldn't find someone from the service dept to help me. Useless! Will never purchase from bud clary again. You have to book oil changes 6 months in advance just to make sure you'll get an appt because they won't have appts even 3 months out. If you need to reschedule or have a question, good luck getting anyone to care to help you. read more

Please avoid this place at ALL costs. Got a classic bait and switch. Saw a Kona Limited AWD online for a great price. Went in and was told "it was sold a few days ago." Was told by Joy that they can give me the same deal on the Kona but a different color... asked what colors they can get it in and was given an out-the-door price at more then $3k over the last price (and the sales guy told me he was giving me a great deal). Really? I then talked with the manager and said "the original price I was given was human error" and... OMG I'm so tired of these games I just wound up keeping my car that I was going to trade in. So do yourself a favor, and go to Carmax and avoid these scummy sales people. No class. Zero integrity. Just so I can give you some names to avoid... I dealt with a Jed, Joy and some manager that's from God knows where. Will be filing a complaint with the FTC as well. These bait and switch tactics are illegal and hope this can help others from falling something similar. UPDATE: I emailed Bud C. below, like he said, and he never returned my email. I can only assume he's leaving a comment to pretend like he cares. Really? God... this place just gets worse and worse by the day. read more

Well, as most review said the service department, pretty much all booked out for 2 months , lucky I was able snipe a spot get my car service done on time , as all hyundai / Kia are booked up due to their over promise 10yr/100k miles warranty , so I would say is best just estimate how much you going drive and pre book your appointment, or get a different brand of car ‍ read more

traded in my car today for a new one and the experience was great! I got the car I wanted at a great price, all the associates were amazin!

Took weeks to get a reply. Both the salesperson and manager were unprofessional and rude. Salesperson insisted I email my financials to her personal email then said she lost my info. Awful. So glad I went elsewhere. read more