I paid $687 in registration and licensing fees when I bought my car from Walker Renton Subaru, but…read morethey never submitted the paperwork to the DMV. I had to take two days off work and go to the DMV twice just to avoid driving illegally before visiting family for Christmas. Since the DMV had no record of my paperwork, I was forced to pay another $410 for a 90-day permit and registration--money I don't have as I'm getting married next year. While I was at the DMV, Justin Skoll (Walker's Renton Sales Manager) told me over the phone to pay the fee again and send him the receipt, and he committed to reimbursing me. After I sent the receipt, he reversed his position and said he now has to wait for confirmation from the DMV before reimbursing anything--even though they admitted they put a stop on the check they originally sent. By Oregon and Washington law, it is the dealer's responsibility to ensure a vehicle can be registered when they collect registration fees. Instead, the dealership failed to process my paperwork, kept the $687 I paid them, and left me to pay the DMV again. Leading up to Christmas and my wedding, I am now out $1,097 and only have a temporary 90-day permit. As someone who has worked in dealerships and OEM's, I am extremely disappointed and would not recommend this dealership.

Diane is the absolute best, definitely contact her for a great experience. She's very knowledgeable…read moreand extremely helpful

I wound up purchasing from another dealership, but I was so impressed with the service I received…read morefrom Craig I felt I needed to write a review. What a professional establishment! If you're an enthusiast looking for something special these guys have it. Their selection and quality of cars is impeccable. No dealer sleaze here- Craig was not pushy at all and let us drive a few cars I was interested in. I will definitely keep them in mind for my next purchase. Thanks Craig!

it was terrible, it was a lemon from the start, now warranty ppl don't want to cover the truck even…read morethough truck fits requirement. As a consumer we base contracts on the warranty before we leave the car lot!

I want to thank quite a few people at RJRDC. Nick in parts was amazing and helpful...thank you so…read moremuch. Vlad worked on my minivan and did an outstanding job. A special thanks to Anthony who provided stellar customer service that was exceptional.

I bought a 2024 Jeep Grand Cherokee Overland 4xe from this dealership, and it completely broke down…read more2 weeks later. It flashed a "Service Charging System" error and died while I was driving on the freeway. It was a terrifying, dangerous situation that put my life at risk. The service department now has the car and says it requires a full hybrid battery pack replacement, which will take 3 to 4 weeks. My biggest disappointment is with the Sales Department. I have left my information, but the Sales Manager has failed to reach out for 4 days. They got their sale and vanished. I am now left with no vehicle--which I rely on for work. They sold me a defective vehicle with 2 open recalls and clearly do not care about customer safety. Avoid this dealership at all costs!

The team was a fun and knowledgeable, I actually had some good laughs despite the stress of making…read moresuch an expensive purchase. Thank you all! T, Hussein, Casper, Ali! And nice to Sierra again from the last time car she sold us!

Extremely predatory service and billing practices. I brought my car here for a manufacturer…read morewarranty electrical repair. Upon returning the courtesy loaner vehicle, the store clerk at the intake desk explicitly inspected the vehicle and told me the surface tree sap on the loaner was "no big deal at all." He even recommended a simple, cheap clear-coat cleaner I could buy for my personal car since I get tree sap on it where I live. Despite this, the service advisor, Brandon, later sent an email attempting to force an unauthorized $399 detailing charge onto my file strictly for that temporary tree sap alone. On top of that, he pointed out a minor clear-coat surface scuff and claimed it absolutely could not be buffed out, stating that their body shop would be coming the next day to provide a separate estimate for the repairs. When I offered to come down and wipe the organic sap off myself to resolve it, Brandon flatly refused to let me touch the car, stating, "given the condition the loaner was returned to us in, we would not be able to permit any outside or additional work to be performed on the vehicle." However, Brandon made a critical error and admitted in writing that the dealership detailed and altered the car's exterior before any official inspection took place-completely compromising the chain of custody. I hit "Reply All" to loop in the Service Director (Michael) and the Loaner Coordinator (Heather), demanding their day-one baseline pre-inspection photos and refusing to authorize these unapproved fees for standard Pacific Northwest environmental exposure. The moment they realized my credit cards were frozen and their bluff had failed, their entire narrative collapsed. Within 20 minutes of me physically leaving the lobby after picking up my personal belongings, the Service Director sent a frantic face-saving email completely waiving every single penny. Suddenly, the scratches they insisted needed a full body shop paint job "magically" buffed out to a perfect level in minutes for free. They attempted to use corporate intimidation to shake down a warranty customer for their own pre-sale vehicle reconditioning costs. See the attached photos-these are the exact images they sent me to claim the car had "damage." Avoid this service department unless you are prepared to lock down your wallet and force them to follow proper legal protocols. Ps. Apologies for the photos being out of order. Yelp mixed them up no matter what I did. Order is all the loaner car photos, Brandon's 1st email, Brandon's 2nd email, my email pt. 1 and 2, and then Mike's email pt. 1 and 2

Joshua Breshears and Samantha Martin gave us amazing service and patience to guide us to our…read morepurchase on my new 2026 RAV 4 Woodland PHEV. Amazing staff and amazing cars Renton Toyota

Refused a sale to me due to being an out of state military buyer. Salesman Anthony ghosted me,…read moresales manager Keith refused to verify his own state laws that this transaction is not only legal but entirely normal. We had negotiated a fair market price with funds ready to close, only to be pushed away due to a complete lack of due diligence on behalf of the team at Toyota of Renton. After giving up on what would otherwise be a quick google search, Keith informed me that the vehicle had sold despite the listing still being active and having just negotiated the price.

When looking for a new Explorer, I reached out to three different Ford dealerships. Even though…read moreSound Ford was the furthest away, they were the most responsive and the easiest to deal with. They had the exact vehicle we wanted and did not try to sell us something in a different color or a completely different vehicle, unlike one other dealership. Mike was upfront about what they were willing to offer on the vehicle and was not overly pushy with the sales process. Anna was very friendly and communicative and helped us by showing us the SUV and generally being awesome. Special shoutout to Joe. There was miscommunication during the paperwork, and something was added that we did not want. He did not try to force us to keep it and instead made the corrections, and everything worked out as initially agreed. Hopefully, when it comes time to service the vehicle, the service department is as good as the sales department.

TL;DR - bought a used truck from Sound Ford, was told everything was "all good" with the truck, and…read morewithin 2 days was at the service center with multiple faults requiring repair, and was in the shop for the next 9 days. I purchased a used 2025 F150 lightning, 26k miles. During the buying process the truck was not able to be test driven, "just got off the truck and needed a safety check," so i test drove an equivalent vehicle. Upon picking up the vehicle, they handed me the keys, no orientation to the vehicle, and said we were good to go. The very first time I turned on the truck, there is a notification that the car needed to be serviced and to contact the service team. I notified the dealer, who informed me that this is likely a result of the safety check, that these notifications were simply not cleared and that the truck was "all good", and to just drive home. I cleared the notification, drove home. Notifications continued the following day every time I started the truck and after having the truck less than 2 days I took it to a closer ford service center who informed me of multiple faults detected that needed repair. The truck was being repaired for the next 9 days. Just got the truck back, thankfully everything is under warranty, which would not have been yhe case if the truck had 10k more miles, or was 1 year older. I was told the repairs were very costly. The buying process, including not being able to test drive the truck, no orientation, and brushing off the notifications leads me to believe they knew of the errors and didn't want me to be aware of the issues prior to drivijg off the lot. I would be extremely cautious buying a used car from this dealership.

Sure, they were helpful and polite with the car buying. But we decided we didn't like the car, a…read moreDodge Charger, a couple of days after taking it home. Since they have a 7 day money back guarantee, we took the car back. Now, they weren't so happy and polite. But, we asked that they go forward with the return process. We didn't finance, we gave them a cashiers check for $24,000, which of course, they said it had been deposited, and that they would have to get it back from corporate, and it would take a few days. Well, it's been well over a week, we have not heard anything, nor do they answer our text messages. We aren't sure what they are trying to pull. But we get a very uneasy feeling from all of this. Wish we had never gone there. Maybe the smart thing to do, would be for them to hold any deposits, or payments on a car for 7 days, THEN make the deposit.

We purchased our last two cars from Enterprise. They carry good used cars mostly previous rentals…read more They offer a 12 month warranty and extended warranty's for purchase. Our guy Graeme was amazingly helpful. You can tell it's about the people not just the sale with this guy. Would very much recommend this dealership. They take the stress out of purchasing a car. We will continue to use them for our purchase needs in the future.

Got me in quick and was able to perform the repair quick! Although their diesel tech was busy, he…read moregot me in first thing and got it done in time for our trip! Thank you!

PLEASE DONT BUY ANYTHING HERE! Dishonest, TERRIBLE customer service + standards!…read more First off, Both of my parents bought 2 cars at $50,000 within 48 hours. My dad has mentioned the smell of oil the last two times he's gotten an oil change- both times the maintenance team said it's probably just a spill from getting it changed and nothing to be worried about. (Keep in mind this is when he was in the warranty) his first oil change out of his warranty he brings up the conversation he previously had and now they say that he has a oil leak that has obviously been there for a long time. Then one of the maintenance managers say that majority of their maintenance team was doing dishonest things which lead them to get fired. She write some of our information and says she's gonna get it to her manager, which did not reach out to us like he was supposed to. After calling two separate times I finally got in touch with him and he said he cannot do anything to help because the old maintenance team didn't write anything down about the interaction. Keep in mind all of this was after admitting that his whole team was dishonest and frequently did not pay attention to anything a customer would bring up. This shows terrible management, customer service, and employees! As of now, I will continue to escalate the situation and make sure everybody sees how TERRIBLE they treat customers. Please do not come here, they will continue to screw you over with no remorse

A big shoutout to, Mai, Trey and Dan from Finance. I would like to express my deepest gratitude to…read moreyou all who had made it possible for me to walk away with a 2026 Mazda 3 with 42 miles and a 3 year service, 5,000miles or every 6 months whatever comes first. My experience with Mazda Renton was great, and it sure won't be my last time coming in! Definitely a repeat after this experience. Behind it all, I have a unique situation and I had went to, Burien Nissan, Honda Of Sumner, Subaru of Auburn and Bud Clary of Auburn. All of them wanted to put me in a vehicle with over 100k miles etc and with 10k down, now they are lost of words when I had told all four of the dealerships that Mazda of Renton had Financed me with a fraction of the 10k requested down. With that being said, my payments and interest rates are a quarter of what all 4 dealerships wanted me to sign onto.

watch out for crazy low ball offers for trade ins, I could make this a super long post but i'll…read morekeep it short. came in with trade in numbers for our car from 3 dealers, all were within a few $ of each other so as long as walkers was close to those numbers we would buy their car and be on our way. Explained all this to our sales person and the number for our trade that they came back with was HALF what the other dealers had offered me. I asked for my keys and the sales person wouldnt go get them so I had to walk into the managers office and get them myself.Only then Did Trey(sales manager) try and ask what he could do to earn our business.... tried to up the offer but little too late. Trying to low ball us over $5000 below what other dealers would offer is insulting. We ended up buying a similar car elsewhere and got 12k for our trade in. Beware of them trying to steal or trade shop around

We had a great experience. There's a huge selection of vehicles and all the staff are super…read morefriendly and patient with us as we test drove several models & made our decisions. Shout out to Tanner & Makaih for helping us through the process. Thanks!

We were helped by a wonderful salesman named AP. We were looking for a used Ioniq 6 or Kona…read moreelectric and he was patient as we test drove and checked out a few different cars they had on the lot. Once we'd settled on the one we liked he asked about options we might want but was never pushy about service contracts or other add-ons. We got the car home and discovered a few issues with it so we took it back the next day. The service center manager was fantastic and was able to get everything fixed up that day. Would absolutely recommend these folks, one of the best dealership experiences I've had.