Ever wanted to love EVERYTHING about a restaurant? Yup me too. When the restaurant first opened the food was amazing, and tasted super fresh. The food was also well seasoned. Fast forward to today and I'm not at all impressed anymore. The customer service is lack luster. I ordered Curry goat and I didn't taste curry and my goat wasn't tender. For the amount easily spent on food here the quality needs to be better. I love the fish but even that is a hit it miss now. read more

Cascade Jerk - Seafood Near Me - Jamaica, New York

The first time I had Cascade I ordered it from uber eats and it was really good. My boyfriend got the samon reggae pasta and I have the shrimp reggae pasta. It was creamy and seasoned well. The second time however I called cascade directly and picked it up last night and it wasnt the same. I dont know if it was a heavy hand or what but the pasta was really hot. Now dont get me wrong I love spicy but this over took the whole dish. I couldnt even enjoy it probably because my mouth was burning. I will try one more time and update my stars according to how my food taste. read more

I got the rasta shrimp pasta and my wife got the rasta chicken pasta .....not what we expected ,can be way better, they only season the meat not the whole dish itself? Once the meat is gone you don't have jerk anymore just alfredo sauce with noodles...... read more

God has really blessed the hands of the cook at this restaurant. From the crab legs to the curried shrimp and even the oxtails, I'm never disappointed. Always a returning customer read more

Came and orders soup and two meals. Smh worst Caribbean food I've had in my life smh (and I'm West Indian). Very bad costumer service. The Flamboyant guy with the color hair that work the front smh, very rude person. His attitude stinks...he need to work in the back where the men be. Sat up and argued with female for no reason. I guess he was upset already with his boyfriend and took it out on customer. He know that wouldn't rock in J.A. but moving along. The ladies working weren't friendly either they just sat there as if they were chilling, just looking at customers. I know they can't be raised in the Caribbean because they would be well mannered. Btw the food was terrible. Get a real West Indian back there cooking. read more

Ordered on Seamless...as the highest rated West Indian restaurant near me (4 star- almost 2500 reviews) I figured it was a win/win. Then I read the reviews on yelp (a bit ass backwards) and was prepared to wait at least 2 hrs for delivery and then trash upon arrival. Far from it!! Food arrived within 40 mins, securely packed, piping hot, and with portions large enough for 2 hearty adult eaters.. Ordered a small oxtail with rice & peas, pepper shrimp, steamed fish with veggies and the shrimp and oxtail dreadlock pasta. Talk about delish with the shrimp and oxtail dreadlock pasta being my fav and new go to. When it comes to the spice level, the default is XXX HOT. You can have them tone it down but keep in mind their idea of toned down might still be a bit hot for some. As for customer service, I've never been inside the restaurant but I've called a few times and never had any issues with bad customer service. If anything, they've always been polite and pleasant. But who knows, maybe they read the reviews and took note. read more

Horribl, made an order for work delivery and the person who answered was soo rude and ghetto. Completely horrible customer service! On top of all their food being too spicy. read more

WTheeF!? Do they make deliveries according to the bus schedule? This sum bullshi+.. the food better be unbelievable as I've been waiting for an obnoxious amount of time.. I even called the restaurant and they don't know what's going on. Ive heard of CP time but this is a new level of fuck3ry... Follow up on the way... read more

Was tired getting back into the country but had been excited to stay where lots of Caribbean joints are located. I decided to stay in and Grubhub. I ordered the jerk shrimp (as I'm pescatarian) and pasta and it was absolutely incredible. The only reason I didn't give five stars was I felt a side of bread should have been with it. read more

No stars this place has the worst tasting food, ordered jerk chicken,rice and salad.first of all the food was nasty and on top of that had hair in my food,called back for a refund and they said management would not approve a full refund. read more

Eaten from Cascade twice now. Food was amazing both times! Customer service is superior. I wil continue to support this business. Can not wait to see their growth. Definitely a hidden gem in the area. read more

The food here is good however the customer service from certain employees completely sucks. Some of the main employees who work all the time dont greet you when you come in. There is no "welcome to cascade jerk how may I help you ?" Some of them say what do you want ?... Which isnt good service. When its crowded there is no line control ive often been skipped due to the fact that the employees arent paying attention to who came in when .... therefore Ive ended up waiting for other people to order before me and I was there first... and they dont ask who was next they just take the closest persons order. when they are on the phone handling those orders they do not acknowledge customers waiting there isnt a greeting at all.... they should say "good evening welcome to cascade jerk ill be with you shortly " but they dont say anthing... nor do they call another employee from the back to come and take orders quickly. A few of the employees also always look as if they have an attitude everytime. if i have a question about a price or a certain dish they seem agitated... Some of the workers need a hospitality and customer service lesson. the food is good however if the service doesnt improve i will not be spending my money here anymore. read more

Food is GOOD AS HELL! Especially the salmon n shrimp pasta!!! But truss me order ahead of time if u want special meals as such. Regular orders such as oxtail, rasta pasta etc is available on hand read more

I had a jerk salmon with vegetable rice and cabbage. It was amazing. Definitely going back for a next plate soon

I ordered Rasta pasta and oxtail over the phone for take out and the ugly ass worker had an attitude. If you don't like your job don't work there! Bad experience for a first time visiting the store. Other than that my oxtail was seasoned perfectly and the Rasta pasta topped the dish. Food was worth the price read more

Cascade Jerk - Seafood Near Me - Jamaica, New York

Amazingly awesome, this spot hands down has probably the best Jamaican food I have eaten in years, this brings me back to Kingston Jamaica where I did a few years in the import business. Super friendly staff, the jerk chicken and jerk pork are to die for. :-) not often do you find a place that serves food that brings back great memory just by the aroma of the food. Keep up the good work guys read more

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NORMALLY I WOULD GIVE THIS PLACE A GOOD REVIEW BUT RECENTLY PLACED AND OREDER MY MEAL WAS MISSING ITEAMS MIND YOU I PAID 20$ for my meal to be completely wrong...When I called to speak with some one he told me he didn't know how the food was served and the girl that took my order already left for the day..and he spoke as if I was bothering him when I'm a paying customer and his coworker in the back told him he needed to get off the phone and help her and that the customer (me) just had to wait and deal with the food that I had already received . Which is very unfortunate because I personally met the owner before and he was very nice and seemed like a owner with some sort of integrity for his business and customers ...I will never order from this place again ! read more

Although a new restaurant, it is very pricy. Compared to the amount of food offered the prices are very expensive.

Despite the mixed reviews, my experience was good. Although I wanted seafood, what they had at the counter looked dry like it had been there all day so I went for the oxtail Rasta pasta. I have never had Rasta pasta that flavorful (it was full of garlic and I LOVE garlic flavor). The oxtail was delicious and falling off the bone and you know oxtail is good when the bone is still full of flavor! I really hope the next time I go back that my experience is the same and that more seafood options are available. read more

I'm going to give this place 2.5 stars. I was excited to order from here since a lot of the reviews stated that this place had good food and I was craving some good jerk chicken. I ordered the curry goat, the oxtail stew, and the jerk chicken platters. All were supposed to come with vegetables, but there were none in any of them, only rice and beans. First let's talk about the jerk chicken. It had some flavor but was not spicy at all. The chicken was either sitting out too long or was overcooked. The dark meat of the chicken was bone dry. How do you get dry dark meat!? White meat, fine, understandable, but dark. Wow...I was really disappointed in that. I've had other jerk chicken from places that add a bit of the jerk sauce on the side. This place needs to think about that for their jerk chicken deliveries since it lacked moisture when it got here. The saving grace for this place were the goat curry and oxtail platters. Both had good flavor and are worth ordering again. The only thing is that the oxtail didn't have enough sauce. The parts of the oxtail platter that didn't have enough sauce were a bit dry. The pieces of oxtail were plentiful and weren't too fatty. The goat had a little bit of spice to it, something that I was expecting more of from the other dishes. Portions of the large platters were as expected. Could probably be shared by two people. The delivery took 1.5 hours and I live about 4 miles away. I knew it was going to take long from all the other reviews so this was only loss of a half star. I'll try other places in the neighborhood. read more

My order of jerk chicken tasted like baked chicken. There was no trace of jerk on that chicken at all. The rice and peas were dry. The overall flavor profile for the food was bland, tasteless and an overall disappointment. read more

If I could give zero stars I would! My sister and I went through so much to get their shrimp scampi. Tonight it tasted so bad! The shrimp is old and bland, the sauce had no flavor, it's like they just threw the dish together in 5 seconds! It was definitely not made to order. We wasted time and money. I'm never eating from them! read more

I used to live up the street from the place. I was just happened to driving through my old neighborhood and saw that opening a new restaurant and decided to try it. I must say the food was real good. My daughter ever thought so and she's a very picky eater. I had the rice and peas with curry goat. My daughter had stewed chicken and that was very good as well. I would definitely eat from here again read more

The first dish I had from here was shrimp scampi with pasta and it was absolutely delicious. I recently ordered an order of sautéed mixed veggies and salmon. The veggies tasted very good although I wish there were more veggies in my plate. The salmon on the other hand was not good at all. The salmon seemed like it was frozen and then they just cooked it and was very dry. I feel like if your cooking seafood it should be fresh and not frozen. I know next time to only order certain things from the menu and salmon will definitely not be one of them. read more

Ordered the Shrimp Dreadlocks Pasta via Postmates. Food arrived packaged w/ care and HOT! The pasta wasn't almost al dente, there was ample sauce and a copious amount of shrimp. Unfortunately, even though the dish was appetizing, the spice (hot flavor) was overwhelming. I couldn't finish the meal. read more

This restaurant is amazing; I've been ordering food from there several times a week for the past 3 months and everything is delicious. My favorite meal is the brown stew snapper. The service is also great! read more

Can't give comment on the food but this is about service. The wife and I, decided we wanted Jamaican so we opted to try this place while in the hood. We went in and there was only one customer already eating. Okay good we already knew what we wanted but the thing is the person who is supposed to serve the food was on the phone yapping away. She see we was there wanting to buy food but really paid us no mind till she finished her personal phone call. We kindly waited only to leave empty handed because there wasn't any fried dumpling available at the time we went @ 9:15 in the morning. read more

Stop what you're doing right now. This place serves Jerk pork. It's delicious and an entree costs $10.75. JERK. PORK. You read that right. The unicorn of Caribbean cuisine. read more

Food here is great but the service is SLOW this is my second time here and probably will be my last I learned my lesson the first time by not calling and when I do I had to wait 50 mins for my food the SERVICE SUCk they move so slow it's unbelievable P.s if you go get Rasta pasta it's the best in queens read more

Placed an order at 5pm through seamless. Estimated delivery time was 5:50-6pm At 6:30 I called the restaurant and was told by a woman, that she "hopes" I get my order soon and doesn't have any idea when I can expect it At 6:45 I ended up calling seamless who called the restaurant, and was told that the order would arrive in 10 minutes At 7:10 I called the restaurant and was told that that the delivery guy had a flat tire and would have to wait an addition 15-20 min Order cancelled.... Was hoping to try out a new restaurant but the sheer lack of professionalism was disappointing. If you're willing to wait 2+ hours for food, go for it! But if you're already hungry when placing the order (like me) then go elsewhere! read more

DO NOT GO HERE. I ordered oxtail, curried goat and bar b fried chicken. The oxtail was TOUGH, the curried goat was TOUGH. Both had no seasoning. Waste of $42. Never again. read more

I ordered from this place one night for my children, the order came with damn near half of my meal missing. How you order curry goat roti, and get no curry goat but get roti alone? Beef patty with coco bread, but they send no beef patty, just coco bread? I didnt even call and complain because i chalked it up to it being a mistake and moved on. Next morning my kids say they enjoyed the mac so i go against my instinct and order again and they forget the 2 orders of mac and cheese that i ordered for my children so obviously they messed up 2/2 times so i call and complain. They then tell me they dont have a delivery driver available so i have to come get it. Why would i order delivery and pay a fuckin delivery fee to go pick my food up. Ridiculous. The manager comes and delivers my food personally after some push back, and gives a little extra to show that he appreciates our business. It calms me down momentarily, i say okkk maybe we can see what happens and consider ordered again. Why? I still cant figure it out, i must be an idiot. Now its a week or 2 later, my kids mention the rasta pasta so i order and BOOM surpriseeee, my food comes with a whole order of oxtail missing but shocker again, the roti for the oxtail is here. Why cant you complete simple tasks. I call and complain that ive only ordered THREE times and EACH time they left something out and again they ask me if i can pick it up rather than just rectifying the situation. The ONLY reason i gave 2 stars and not 1 is because the food itself is good but I will never again order from this place despite how good the food is, because what good does that do if i can never fucking get what i ordered. 3/3 fails, there will not be a 4th. I live in the area, i order pretty often, and i appreciate good food as does my family but they will never get our business again. read more

Wow, the food here is amazing. I've lived in queens for 30 years and I've tried them all but this is by far the best Jamaican food I've ever had. The staff is so welcoming they make you feel as if your a part of a family. I love the face that this place covers the food and it's not sitting open drying out or having big hover over the food. Amen! Definitely will be ordering from here again and again. Ayeeeeeeee read more

The food was good and the service was good. Those crablegs were delicious and the jerk chicken was also. The peas and rice were good and fresh. read more

Really should have looked at the reviews and ratings... It has been 2.5 hours and food is still not here. Tried calling multiple times - they finally picked up and told me they would check on the status and call me back - its been 30 minutes since then, still no call back with the update. Tried calling them again multiple times, and could not reach them. Update - Got 1 out of the 2 items ordered almost 3 hours later... read more

I live not far from this restaurant and it's actually one of my favorites... the young lady that's always there and a skinny tall guy are wonderful always friendly and make sure my order is just the way I like it... the Rasta pasta with curry goat is one of my favorite ...I've read some of the other reviews and I see that delivery time is bad... but I must tell you I've been there several times and see for myself how busy take out orders are and the 2 delivery guys try their best with the phone going off every second! It's crazy with the hard work that they put in to have some of you complain... if only you knew how hard they try to get your orders to you... surly they aren't doing it on purpose.my only complaint is please instal an air conditioner because the poor young lady looks like she's gonna pass out ! read more

Ordered here via uber eats. I ordered the jerk chicken with rice and veggies.. it was so good! I am so sad that I ordered a small! I will definitely order the medium size next time read more

Had the Rasta Pasta it was good but a tad bit greasy. Make sure you order the Rasta Pasta ahead of time. It is made to order. I also had the stew peas it was great. It can get crowded. They could use some extra help. read more

OMG..Just ordered the shrimp scampi..It is truly the best I have ever had!!!Love this place..

Horrible!!!!!!! I placed my order through seamless at 9:25pm waiting until 10:35pm still no food, called the restaurant a women answered the phone and apologized for the wait and advised me that my order was on the way. 11:00pm- still no food. I call the restaurant twice to find out where the food was however no answer. I Finally received a call from the driver at 11:24 telling me that my food was outside!!! The food was cold and the reggae pasta was so over cooked and dry that it tasted like mashed potatoes! The mac and cheese was dry ( taste like they used cheap cheese) and the Jerk chicken was soggy! I try to support black businesses in the area but this one will never get a dime out of me again. Please do better ! read more