I would like to say that I really appreciate Casey Automotive not only for the work that they do, but for their wonderful caring customer service. I had brought in a 2001 Toyota Avalon for some repairs, and was not entirely satisfied due to the cost and some misunderstanding based on the items that needed to be fixed to clear the codes. Olly, the manager, called me to bring in the vehicle. The agents in the office were very nice, friendly and understanding. They took my vehicle in, treated me like a VIP, kept in touch to give me feedback on the status of the repairs, and made sure my vehicle was emissions ready. They even drove the vehicle to get the monitors ready! I am simply reporting matter of fact what actually happened. These people are not only good mechanics, they have great customer service and they really care!!! I would Strongy recommend Casey Automotive on Barrington Rd, Schaumburg IL anyday!!! Mercy Alu read more

One of the best kept secrets in the area -- this place is trully exceptional -- reasonable prices, loaner cars, works with your extended warranty better than the dealer, and most importantly people who care about delivering consistently outstanding service. I started going here 3-4 yrs ago after being fed up with my dealer's lame responses and over priced services. I called Casey on Barrington and immediately sensed a true service orientation. I walked through my list of maintenance items and their pricing was better on every point, and they were willing to work with me. Then I explained a recurring problem that the dealer had not diagnosed after many visits. They gave me a loaner (without the dealer hassles ) and figured out what was really wrong (significant suspension issues) and worked through it with the extended warranty company. That's was it -- they became my "go to" shop. Since they have amazed me many times! Once it was Saturday and they were closing in about 5 minutes and I asked them to look at the air in my tires. The technician immediately noticed a nail and told me they would fix it while I waited --I swear it wasn't 10 minutes and it was done! After the first year or so, the first manager I worked with left -- then what happened? Nothing! The next one was as good as the first one! Oli will take good care of you and your car. I remember getting advertisements from the first Casey shop (20 yrs ago?) and have watched them grow. Whoever the original Casey is, he has a vision, and it's about building a business that is customer centric AND profitable (amazing how that works). I would never go back to the dealer after seeing how it easy it is when you work with someone who trully cares about creating satisfied customers. I highly recommend them to everyone. read more

As quoted by customer Al Sarrazine on 12/19/14 " Twas the week before Christmas and all through the Midwest you'll find Casey's Auto repair the best! Your auto will be tended with the hands that care so you and your family can drive anywhere!!" "Merry Christmas!" Thanks Al! read more

As a single woman I have, in the past, dreaded taking my car in for repairs. You know, the classic stereotype of being taken advantage of due to my complete ignorance. Well, now I have found an automotive repair shop that I really trust! The staff is very friendly and professional. They are very upfront about what has to be done and why. The prices are within reason and they even gave me a loaner car while the repairs were being done! It's even better that they are 5 minutes from my house! I highly recommend this repair shop! read more

This team is awesome- I have always been treated well and they really know what they are talking about. My gauge is if someone can explain to you in plain English what the problem is they know what they are doing. I always get great service and I totally rely on Ole and his staff to take care of any maintenance or repairs on my car! 5 stars all the way!! read more

I've gotten oil changes done here going on a year now, the staff is always very nice and informative. I just got a few things done today including a brake job, oil change, and they fixed a loose bearing. They called me as soon as they were finished, which was pretty quickly. I had a few coupons I was going to use and they added them on before I even mentioned it. Very good garage, I'll be using them for the foreseeable future. read more

My experience at Casey was great! Ivan did an awesome job helping me. He explained everything that was being done to help my car drive safely again. It's always a bit intimidating for me to go into a shop to get work done because I have no idea about how cars work and someone could easily swindle me into purchasing something I don't need but he made me feel very comfortable about what they were doing and why. Casey auto is an honest shop with no gimmicks. Thanks again! read more

Always great service and fast! They consistently finish their service earlier than promised. Also have a nice modern waiting room. I only take my Acura there for oil changes! Highly recommend!! read more

I have been depending on Casey Automotive in Streamwood for all of my vehicle maintenance and repairs for approximately ten years now.....we've had some difficult times with the two Saab's that I cherished, but Casey's has consistently impressed me with their honesty, superior knowledge and (perhaps most importantly for a single young woman) trustworthiness and dependability. There has not been one single time in all of these years that I felt mistreated, disrespected, taken advantage of, or misinformed. And throughout all of my vehicles in this time I have especially grown appreciative of one specific employee, Ole. From my experience with him he has proven himself to be well-informed, kind, honest and extremely knowledgeable in his field. He has also treated me and anyone I have ever witnessed him interact with, with the upmost respect and compassion. This might sound slightly odd but I don't mind one single bit when it's time to get my car in to Casey's. I feel safely assured that I will be respected and treated with the upmost integrity. read more

I recently had issues with a loud rattling sound under my car, and dropped my car off to be checked out. Casey was prompt in informing me of the cause and had my car repaired the following afternoon. My family has been going to Casey's for several years now, and we have been pleased with the prioritization of service and fair prices they offer. Casey's is a reliable auto shop that has been and will continue to be my family's go-to stop for repairs. read more

I want to take this opportunity to thank Casey's for reaching out to us to mend fences. Olie was wonderful to work with and was very understanding about our situation. He was able to rectify the bad taste in our mouths by offering us a refund of the amount we had to pay to fix the radiator. I'm very pleased that he stood by his word. That was all I was looking for so I'm a very happy customer! read more

These guys are great. Fair prices, no hidden costs. Most places try to add a hidden cost. This guys applied coupons on internet that I didn't know about. I ran over something hard and bent my suspension. They were able to locate parts and fix it in 3 hours. WOW. Will definitely go back. read more

I LOVE this Casey's!!!! Where to begin...prompt, courteous, very reasonable prices, and they aren't out to up sell you. They really tell you like it is and work for a solution. You really can trust them. Really. My husband and I have been coming here for years. Oil changes, brakes, tires, repairs. Rest easy and trust them. read more

Last year in Jan of 2011 taken my car in Casey Automotive. And had them look at my transmission leak on my car.So had them fixed it.Now this Jan 2012 it leaking again only drove 20,000 miles. So now have to get fixed again the right way......... read more

Great experience!!! My wife and I flew from AZ, to visit our daughter and grandchildren in Hoffman Estates last weekend. While visiting, our daughter's van broke down. Not being from the area and it being a Friday afternoon, I Googled shops in the area. I had to make a decision on which shop to choose based on reviews. Though, I was a little bit concerned after reading the reviews for this Casey Automotive location, I felt much better about it after talking to Jack on the phone. Later that evening we dropped the van off and put the key in the drop box. On Saturday, I received a call from Jack letting me know what the primary issues were. The van is 10 years old, it has over 160k miles, my daughter has done very little maintenance on it with the exception of an oil change here and there so I knew the list was going to be long. Jack was very helpful and professional. Although the check engine light didn't come on, he highly recommended we tune the vehicle up (it still had the original plugs & wires) and the steering tie-rods and box were so bad that the it's a wonder they were still attached. Once all of that was done, my daughter picked the van up and said it drove like a dream. Because there was no code to know what the real issue was, we took a swing at the things we knew needed to be fixed. After driving it for a day, the same issues started taking place again. However, this time the check engine light did come on. The symptoms were similar to what the issues were before and being that I was back in AZ, I called Jack to tell him the van had died. Jack was unbelievable; he contacted a tow company to pick the van up (we have AAA), provided my daughter with a courtesy vehicle, ran a diagnostic check on the van and found that it had an electrical problem. He had the part in stock and replaced it the very next day. Jack didn't charge us for the courtesy vehicle (which was huge because we have 4 grandchildren), the tow or the labor for the installation of the new part. We were charged $46 - 5% for being a, AAA card holder and my daughter is thankfully back on the road driving a safe, good running van. It's very rare that I review businesses. I work for Go Daddy and we know a little something about customer service. I think it's fair to say that The Streamwood Casey Automotive knows a little bit about customer service as well. Jack went way above and beyond in my opinion to make sure the safety and disruption of my daughter and grandchildren were a priority. I highly recommend Casey Automotive for its honesty, integrity, customer service and quality of work. read more

So extremely disappointed. One of the workers, Ollie I think he said his name was, called me and asked which oil I wanted. I said standard because that's what I've been putting in it since I bought my car in 2012. The worker told me that I was putting in the wrong oil and needed synthetic. I told him that I've been using standard for years because the dealership told me I could use either. He then asked me if I have ever lifted my hood and if I could read. Yeah, I won't be coming back here. read more

I'm writing this review for my 83 year old father in-law. He goes to Casey Automotive for general maintenance and on his last visit some work was recommended. When he returned to have the work completed he authorized "all the work" and didn't realize that he authorized $1700.00 of repairs. He was upset and asked me to call and review the work completed. I'm a service manager for a high end car line and have been in the automotive service industry for over 40 years. The gentleman that I spoke to explained everything to me and the price was fair for the work that completed. They actually went above and beyond my expectations and I feel comfortable knowing that my father in-law is taking his car to a place I would do business with. You can't put a price on piece of mind. Thank you Casey Automotive. read more

Prices for their services are good. The manager called me personally about a small issue I faced and I greatly appreciated that. It shows their commitment towards customer service. Would recommend this place to friend. read more

We have been coming to Casey for more years than I can remember! Always great work, great group of guys, great service. I've given them A LOT of money, but well worth it. Can't say enough. Thanks Casey Automotive!! read more

I had a bad feeling when i brought my car in for service. Something was off between the mechanic and the service writer, and it seemed that they were trying too hard to upsell me. Not going back. read more

They did what they said they'd do for the price they gave me, and the repair works fine. Got what I paid for. Fixed my 12 year old Cadillac DTS suspension for 1/3 the price the dealership. You might not get in right away, but there's a good reason -- they do good work and customers know it, that's why they're busy. read more

This location is not convenient for me but I go out of my way to get my cars serviced here. The staff is friendly and they know what they are doing. I'm busy professional with 3 kids so I don't have the time to wait for repairs and I can't go without a car. Casey Auto hooked me up with a courtesy car (my kids liked the courtesy car better than my own car) and I was able to keep my appointments. Auto repairs bills are expensive and nobody likes paying them, but these guys are trustworthy and fair with the pricing, which makes it a little easier. I recommend Casey Auto to all of my friends. read more

Brought my Mercedes 350 ML in for Servie and had a great experience. The staff was friendly and professional. They took my car in a timely fashion, diagnosed it correctly, fix it on the spot and I was on my way in no time. I highly recommend Casey Automotive and I will certainly go back there again. read more

Absolutely the BEST repair shop I know of. Courteous, and very honest. INCREDIBLY honest. I can't say enough good things about them.

Took a car from a dealer to get a used car inspection. They put it up right away (on a busy Saturday) and gave us an immediate assessment. The car was a dog and there was over $2000.00 worth of work needed. They advised us not to make the purchase. Thank God there are some honest people left in the world. My son was all ready to buy this car had they cash in his pocket. read more

My experience with this automotive shop was absolutely disappointing and upsetting. I initially contacted the store person about diagnosing the engine light on my car. He said they will charge $90 odd dollars for testing or $69.95 using the coupon and If I go ahead with any repair work quoted, the diagnosis test charges will be DEDUCTED from the total repair bill. Of course if I don't go ahead with the repair work, I only owe them the testing charges. I agreed to have the car repaired and when the time to pay the bill came, the store person absolutely DENIED he offered these terms and added the diagnosis charges to the repair bill. He made me look like I was making up a story. Now I regret not going to my mechanic across my home who offered a similar deal but he had no specials/coupon for the diagnosis. Atleast he would have deducted the testing charges from the repair bill. I WILL NEVER EVER go back to this mechanic who are dishonest and have no respect for their customer and typically misguide you about their charges. One should stick to their own mechanic who you trust and not be fooled by these coupons offered by bigger franchises. read more

My husband and I couldn't be more grateful for our experience with Casey Automotive. While driving from Minneapolis, MN to Toronto, ON (yup, that's more than an 800 mile drive), our car broke down in Hoffman Estates, IL. We called AAA and they were able to connect with Casey Automotive as they are one of their preferred service providers. Once our car had been towed to Casey's an hour before their closing time, they took it in immediately to diagnose what was wrong. They figured it out and gave us a very reasonable quote. Unfortunately they didn't have the parts in stock and had called three other shops in the area to check, but Casey's guaranteed that they would have the parts by the next morning for us. In the meantime, they suggested hotels in the area we could stay at for the night and the Manager, Jack, even drove us to our hotel on his way home and then offered to have one of his staff pick us up the next morning to bring us back to the shop if necessary. Jack and his staff were incredibly nice, intelligent, informative, and not once, did we ever feel like we were being ripped off. Their shop opened at 9:00am the next day and they had our car ready to go at 9:30am; we couldn't have even wished for better. The shop is really nice too - very clean, a nice selection of reading material and a gourmet coffee machine. From the time I spent in the waiting room, they seem to have a large female clientele so if you're a female and looking for a trustworthy mechanic, this should be your go-to. While I don't wish anyone car trouble on a road trip, if you do breakdown, you should hope that it's in Hoffman Estate, IL and if you're lucky enough to live in the area, you would be silly to not bring your car there. Good, honest mechanics are hard to come by... read more

Casey's in Streamwood does not take appointments, it is a first come first served operation, so get there early. As far as I know, you cannot request a specific mechanic to work on your car. The staff is nice, courteous and tries to assist each customer based on their needs. They excel at providing quick oil changes, tire rotations, and simple repairs. They can provide other automotive services. They do charge for diagnostic checks (expensive$$). They do provide loaner cars if the service is going to take a while and is going to be expensive to repair. In my experience, some of the mechanics do not have the skills to adequately repair tricky electrical problems. Repairing electrical systems on automobiles is a learned skill and the shop should be training their people on it, and not have them learn on the job, hit or miss, at the customer's expense. There is no shame in saying to the customer, 'I cannot fix this for you today, but bring it back and my electrical guy will do it for you next week.' This was not my experience at Casey's. My electrical repair was a big expensive miss and I was there for 3 hours. I was charged $$$ for electrical diagnostic testing, service, and labor. The problem was not fixed when I left. It was sometimes working before my visit, but afterwards it did not work at all. I left with a broken electrical system, a future bill for a new part, and an estimate for the future work at 250% more than the original bill already paid that day. No attempted was made to offer a refund or even a partial refund for the inadequate initial repair. I think I have to chock it up as a lesson learned on my part and move on. I just don't make enough money to afford to use Casey's for all of my service needs, but I do plan on continuing to use them for simple auto maintenance because the staff is so nice. read more