Winter is approaching, and I want to ensure that my tires are properly maintained, which is why I…read morecontacted a professional. I scheduled an appointment online, and the process was simple. After you book, it will send you a text message as a courtesy follow-up and a reminder. When my appointment was approaching, I checked in via the URL provided by text message. The URL is also used to track the status of the vehicle; it's a great tool if I was going to drop off my vehicle but instead decided to wait. Even though I had made an appointment, I had to wait in line to be served. I don't see the benefit. Tim eventually assisted me. He walked over to my car to assess the tire. He used a gadget to check the tire tread to see if the condition was safe to drive in. After the examination, two of the front tires were in poor condition. So I had it replaced the same day; they were so efficient that I had my car within an hour; I expected to stay longer because of how busy they were. It's strange that the tire pressure indicator is still on. I did follow their instructions to drive around for at least 15-20 minutes to reset it. I'll have to deal with this tomorrow. Edit: I discovered that the tire pressure light had not been adjusted because the tire in the rear had a low air pressure of roughly 5 PSI. I'm upset because the tire technician didn't bother to examine or fill the tire. Carelessness and a poor work ethic

HORRIBLE, TERRIBLE, AWFUL, SCAMMERS and and LIARS. That's what the 5 stars represent. Please do not…read morelet them touch your car. they lie about the work they do and are WAY OVERPRICED!! take your car to mechanics that know how to fix a car, and not rip you off. your car will run worse than when you dropped it off.

It's been more than 10 years I think since I started going to Car-One Auto and Tire, and so I…read morethought it was time to update my review. Even though I live nearly an hour away, I still will go to them for all my auto repair needs (except oil changes, but even then if I can make it happen I'll go to Car One). There is almost no company or business I can think of that is better at customer service. If I was to right a dissertation on a PHD for "What makes a small business great" it would be about these guys. 1. They never lie to me. I trust them so much that I literally tell them "yes" to anything they say needs to be done to my car. This is due to them building up trust with me over the years to where I don't need to think about if they are trying to rip me off or not. They can see this review, so next time they see me, they COULD rip me off but I know they won't. 2. The customer service skills - they always seem to remember who I am the moment I say my name, even if I have not talked to them in over a year. Now, look at the attached picture. They literally filled out my mail-in-rebate for the tires I got from them. They even included the stamp!! They didn't have to do it, but they offered it without me asking and took care of it for me. 3. Loyalty. Read the other reviews on here. There is one guy who says he drives from Des Moines, IA because he refuses to go anywhere else. That's what it means to be loyal to a business. In Summary - there's no one better out there to work on your car. If you don't go here, it's your loss.

Car One has excellent customer service. They are very efficient and their prices are very fair…read more They will not up sell you. They will do recommendations but do not push you to do the service. They are very friendly. 100% recommend.

Fast and friendly, Had some ties from amazon delivered there. They were on time, everyone was…read moreextremely friendly and they were very open and honest. Mounting and alignmet was reasonable and quick. I would not hesitate to give them my business again. As I waited I seen their other customer interactions and it seemed the same as what i experenced.

I purchased 4 truck tires- and eventhough they had a doozy of a time removing the old ones because…read moreDiscount had not threaded the bolts correctly- I felt very glad I chose Just Tires. Mike and his team are professional, curtious and offer great pricing for their services! I will be flipping my truck around to see them for an oil change and rotation very soon! Thanks guys :)

I had such an GREAT experience at the Pep Boys that I felt I needed to share…read more I originally took my Honda Civic to the dealership because my air conditioning wasn't working. The dealership told me the issue was not the compressor seal (which is under warranty), but instead a completely different component that would cost me around $4,000 to repair. Wanting a second opinion, I brought my car here--and I am so glad I did. Ray, the manager, and his team spent over two hours thoroughly checking my car. They were incredibly professional, kind, and patient, and they even honored a coupon I brought in! Most importantly, they told me the truth: it WAS the compressor seal. Because of their honesty, I'm now able to take my car back to the dealership and have the repair covered under warranty--saving thousands of dollars. It's rare to find a shop you can truly trust, but this is one of them. Ray runs a place that clearly values integrity over quick profit, and that says everything. If you want an honest mechanic who takes the time to do things right, go here--and ask for Ray. I will absolutely be bringing my car back for any future needs. I would give them 10 stars if I could! Price assessment Great price Services Air conditioning

Received a form response and later that evening was contacted by Leah the alleged Customer…read moreRelations Team representative I sent them information and documentation. After several attempts to contact Leah, I have heard NOTHING from her or the alleged Customer Relations Team nor the Field Leadership Team. This lack of response from Leah only reinforces the Pep Boys attitude of ignore customers complaints and treat customers rudely. I have contacted Leah as I said, and after several attempts to determine what, if anything, Pep Boys would do. As of 12-23-25, I can tell you they ignored me. I have never received any more communication from Leah. As a member of the Customer Relations Team, I can document no responses and can only assume the rude behavior I experienced at the store is the model that Pep Boys desires of their employees. Pep Boys leads by their dismal example. No wonder their employees don't care. Management doesn't care.

Great service and very kind staff. We were taken in right away and are vehicale was return on time…read morelike promised.

Belle Tire Hoffman Estates provided a great customer experience!…read more I checked several local places for new tire options and Belle Tire consistently came out to be the best pricing option, especially when I heard about their current soecial. David and Scott were very helpful before and during my service. I appreciated the thorough details regarding my new tires and the instructions for taking advantage of a $140 in rebates. I purchased the Michelin Defenders. The waiting room here is also very spacious, cool and comfortable. Great experience, all around. Thank you guys for so working hard in this exreme Summer heat too. You are appreciated!

These guys do good and honest work for a pretty decent price. A couple of minor gripes…read more.. 1. I was told first come, first serve in the mornings. I pulled in the lot a half hour before they open (open at 7:30am). Even in a blizzard, there are folks lining up outside the door 10+ minutes before they open. With a handicap, you might not be able to stand in line for 20 minutes. It would be a great thing to have some number system or way to make an appointment (where that doesn't evolve into a half day thing for an oil change). 2. The parking lot is always choked full of cars. And driving in circles to find a spot isn't the easiest in this lot. Still, this is a great place in terms of value and quality of work.

I recently went to Casey Automotive to get my car's breaks replaced. My husband often gets his car…read moreserviced here, but I was equally blown away! With a job that sometimes has me traveling around the burbs, my breaks were in need of replacement. I called in the morning and they were able to fit my car in and finish it same day! We had a $120 off coupon that expired end of Feb but they still acknowledged it. It was easy for them to send me an estimate to my phone, texts when my car was ready for pick up, and allowed payment via text link or in person. Will was very professional and nice during the whole experience! They are ASE Certified and a AAA Approved Repair Vendor. Tip: Casey Automotive is one of the few in Illinois to receive the ASE Blue Seal of Excellence! Their mechanics are top notch so you can trust them when in need of car servicing!

Awesome experience! Matt and his guys did a fantastic job! Start to finish was perfectread more

SARA T -HANOVER PK LOCATION -EXCELLENT SERVICE BRENT AND MATT Are Great AND SO NICE -had to leave…read morecar got uber there and back no charge-GOT OIL CHANGE Shocks struts and alignment did excellent service and pricing very reasonable -have been coming here for years -they do excellent work and recommend them to friends and family THANKS FOR BEING THERE

Prior to new ownership Bartlett tires was good. Once new owners FTD Auto took over it has gone down…read morein both customer service and car repairs. The "Manager" Will needs to learn better customer service skills. When asked how to reach the owner he responded with "if you had a problem at Walmart would you reach out to the owner". FTD don't flatter yourselves you are not as big as Walmart. I had been a loyal customer for ten plus years and they have officially lost my business. Suburban Tires on Lake Street is my new go to. Matt and Chris are not only knowledgeable but have great customer skills. If I could give less than one star I would.

My niece took her car to this shop just because it was the closest place to her house. They mis…read morediagnosed the issue, and replaced several parts before we eventually took the car to a different shop where it was repaired for 37.00. I'm only writing this review because one of the things they replaced was the fuel pump, and she kept smelling gas. We took the seat of her car out to look and see what was up. The mechanic at this shop only put 4 of the 6 screws back into the fuel pump housing when he replaced the pump. I can only imagine what would have happened if the car caught fire. Don't trust these people with your car. If it matters, they were way over priced also.

Do not take your car here for more than tires. They do poor work and even use re-built defective…read moreparts. Even if the work is under warranty they will tell you there is still a charge for something else related to same problem. Stay away. You will have to bring the car back.

Visited this business today due to a flat tire at 5:10pm. The front window "open" sign was lighted…read more(as you can see in the photo). Walked inside the store and was this employee (dressed with a green sweater with a hoodie) counting money on the front desk. I explained the situation and all I wanted is a quick check to know if I could get home. In a very rude manner he replied "we are closed". I asked again if he can please do an exemption and please take a look and he replied "I already shut down the compressor... learn how to read the sign" and I replied: "the sign said you're open!" Unbelievable the mistreatment at this business by this man. Previously, my wife visited this location and had a quote pending for both our cars but definitely we will go to another place to replace our tires.

Outstanding service. Went to the Schaumburg location, after speaking to Kevin the manager, who gave…read moreme a price quote, based on a price match. Wait was about two hours to mount four tires. All the counter staff were excellent, greeting customers, etc. Very clean waiting area as well with water available. Very satisfied !

Very disappointed I went in on a Saturday. It did not have my BFGoodrich tire in stock. They said…read moreit would be there Monday or Tuesday. It never showed up. They promised me Wednesday and it still is not there. They continue to lie to me and now tell me Thursday, I will never go back as I have been a continued customer.