Casey Movers

1.6 (130 reviews)

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Open • 9:00 am - 5:00 pm

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Casey Movers - Team leader REFUSES to unpack our belongings after showing up hours late. - Movers Near Me - Rockland, Massachusetts

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Genevieve M.

If your even thinking of calling them i would back up and think again!! They got paid over 800 to move a table, few chairs,coffee table, mattress, and have smoke breaks! We were quoted to move a fridge along with all of our other stuff, have a confirmation that they received it from MATT at Casey's Movers then were told the day of they couldn't do it because it wasn't on the paper. He FORGOT to add it after he told me it was all set. The right thing to do would be to correct your error and honor your word but that was not an option. After asking multiple times we were then told they could get it sometime next week maybe. Next week? All of the stuff needed to be out of the apartment that DAY!! The guys seemed nice enough until they decided they were too lazy to move the rest of the furniture up the stairs at the new place. They called me and said the stuff wasn't fitting up the stairs at 1:30 and needed the stuff off of the truck by 3pm. I told them if it absolutely wasn't fitting they could leave it in the landing on the 2nd floor of the new apartment. Instead they left it all outside on the front lawn in the rain, covered with a thin moving blanket and left!!!! What a disgrace i am lost for words. Ended up having to hire additional movers to finish the job since i was unable to lift these things and they had it all done in less than an hour with NO issues at all. Run while you can these people are a joke and scam artists!!!!!!!! Check out the photos i added

Robert R.

Very very disappointed in their service. I wish we could give them zero stars (or less!!) The movers were very excited upon arriving to find just how little furniture we had (no couches, no large chairs, no kitchen or dining room tables or chairs, no living room furniture, etc...). The truck was more than half empty. They commented on how they had expected to move much more stuff. Yet, they somehow managed to take far longer than estimated both loading and unloading. They also somehow added over an hour of driving time to the 2 hour and 45 minute trip, making it somewhere around 4 instead. There was no heavy traffic, and we remain confused as to where they went that day. To make matters worse; they caused damage all over our property! Thank goodness they were only moving our things into a storage unit for us, so they weren't able to damage our new home too! Although, they did drop several boxes during the unload, and also left some furniture out and exposed to the rain - these things will likely need to be discarded now. Their truck hit a tree at the entrance to our driveway, causing massive visible damage at the very front of our property. They failed to follow our explicit instructions as to how to move the refrigerator, and thus seriously scratched our wood floors. (Even though we warned them to be cautious of this..) They also put dents and scratches into our front door; kitchen cabinets, and dining room trim. (Pictures of all of this will be attached to this review.) In the end, they are now trying to charge us an additional $600 above the estimate. If things took longer than expected; it is only due to their own ineptitude. It is OUTRAGEOUS to charge extra after all the damage and slow moving; they should be issuing us refunds! I have submitted all of this to them, and they don't call back. Only an email claiming that they will respond via mail. When I pointed out that they do not have an accurate mailing address for us, there was nothing but silence in return. We continue to wait for an adequate response to these issues! STAY AWAY FROM CASEY MOVERS!!! UPDATE: We were promised a refund 5 months ago, and still have not received it. Today, Matt tried to claim that we had never even contacted him. I have emails from Matt dated in early June promising that we would revive an adequate resolution. The movers were smoking pot as they threw boxes labeled as "fragile" into our storage unit, and then furniture and mattresses on top of those items. When you try to resolve issues, no one is ever available to talk to. They never return calls as promised, and just try to steal your money, hoping that you'll eventually give up and go away. Truly truly despicable people. Matt has outright refused to even provide his direct email address, or number; and refuses to name his supervisors, despite claiming to be just an employee. (He's a manager..) My mother even drove 2 hours just to return the tools that their stoned workers had forgotten and left behind. Yet, this man doesn't even have the decency to respond to her complaints. Disgusting behaviors for any person or company. Don't know how these people even sleep at night.

Wow, I wished I had these reviews. I hate to do this to a local business but I have to warn folks about Casey Movers. During a recent move and storage, not only did they destroy a very nice chair, they lost two major pieces of furniture. I mean LOST as in no idea where a large table and hutch went between the old house, storage and the new house. And it took them two weeks to find this chair, which had been destroyed and tossed aside without telling us. They were dismissive, effectively blamed us and offered us the contractual and statutory minimum of $.60 a lb for our 'loss.' I should have paid attention to the reviews...don't make the same mistake.

Casey Movers tipping over the truck in our new home! Our meet the neighbors moment.

M M.

#caseymovers After a failed "full pack," Casey's "professional packers" left us with truck loads of stuff to pack before our buyers came to the house for their final real estate walk through. We were thoroughly embarrassed as we packed the last of our household into our own cars in the pouring rain, while the 18-wheeler LEFT US without taking everything. On move in day, the movers showed up hours and hours LATE. After arriving, the mover team leader informed us that they "did not feel like" unloading the truck" and were going to go home for the night. WE WAITED ALL DAY LONG IN AN EMPTY HOUSE AND GOT BABYSITTERS TO UNLOAD THIS TRUCK. They did not "feel like" emptying the truck and wanted to sleep. The smell of vanilla cigars OVERWHELMED ME and I was disgusted at the men sleeping in my street in the van. We asked that if they were going to LEAVE, please unhook the trailer in front of the property. They attempted to turn around the 53 foot truck in our brand-new cul-de-sac and GOT IT STUCK. Then, after un-sticking it, they TIPPED IT OVER! (See photos.) The driver BROKE the brakes! Dragged it over boulders! What on earth! After two giant truck winches and tows, they left our household belongings in the street overnight and unpacked the next day. What a way to meet our new neighbors. Glad that some are lawyers, right? The final bill for $$$$. $$ plus MORE than anticipated arrived today, and they want to confirm and release us with our payment in full, you know, because their tow-costs are near to the costs of our move. Please. I've documented all of this on social media. I didn't realize how bad it was until it was already happening. After unpacking, realized that MANY of our belongings were broken, including the couch, and king size bed. Is this because they just wanted to rush the job?! Many of the workers tried to sweet talk me personally, as a woman, and I get the feeling they work for cash tips? They kept repeating how they "felt bad for my situation, and it wasn't their fault," because "they are pressured to work fast" and how many of them "are just day workers." Great. MOVE WITH ANOTHER COMPANY. Update - this is now with the BBB, and my social media is being captured and shared with the BBB. Casey feels this is extortion. Please. WE ALREADY PAID YOU. STOP TRYING TO TELL US TO SHUT UP.

Evette M.

Many people have inquired if the company reimbursed me and the answer is "NO." They never called to apologize and didn't return calls after I left numerous messages. It was the worse experiences ever; please don't use their services. They never wrapped my furniture, banged and stretched my furniture going upstairs, bedroom frame was cracked and broken, the list goes on, see photos.

Casey Movers left my furniture outside and drove off with the job unfinished, yet they wanted full fees — Elisa Rennie http://bit.ly/2crZRmq

Elisabeth R.

Casey Movers: A case study in failure, deception, and abuse. Women beware. in September 2015, my family possessions were literally left in my yard and on an open deck exposed to seaside dew in the middle of the night by Casey Movers. I was forced to drag a mattress up a flight of stairs and into my home in order to have a place to sleep, and scrambled for two days to secure my possessions. Casey Movers simply abandoned the job and drove away while I was inside trying to put together a bed! After three days when they finally returned my call for help, they promised to help and then they NEVER CALLED BACK. Boxes were missing and damaged --and furniture was damaged by being left outside. When I filed a report with Casey Movers they ignored it. Despite the callous treatment and the damages suffered, I still offered to pay Casey Movers $900 more than the lowest estimate from competitors. I did not hear from Casey Movers for more than a month following the move --they made no attempt to help me or send an adjuster -- and then they sent me a demand for full payment. I refused and subsequently they sued me in a small claims court 1500 miles from my home for the full amount they claimed due. Casey Movers gambled correctly that I could not attend a court so far from my home -- I live alone, have two children in college whose father passed away two years ago, and I was starting a new career -- and my inability would enable them to eventually bully their way to a default judgement. Throughout the legal process thus far, Casey Movers has shielded a series of false and specious statements because in small claims court there is no right of discovery (i.e., no ability to force them to produce records, witnesses, etc.). Casey Movers used the court system to intimidate and they made a mockery of justice. Casey movers was never interested in helping a woman who trusted them, mitigating damages, or being reasonable, but rather profiting from their shoddy work. That was a mistake. More about Casey Movers' practices -- and false and specious claims -- are articulated at Consumer Investigation : Casey Movers https://www.facebook.com/CaseyMoversComplaints/ I would encourage homeowners and realtors fully investigate Casey Movers before making a decision about who to trust. Read more Consumer Investigation : Casey Movers https://www.facebook.com/CaseyMoversComplaints/ ***UPDATES** In comments responding to my review on Casey Movers' website a manager for Casey Movers -- whose responses appear prominently in reply to other Yelp reviews -- made disparaging and defamatory comments and then hid them from me so that I could not respond. This is how an honest business acts? I will update this review and post additional evidence after Casey Movers responds.

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Mack J.

15 years ago

Does anyone else see a pattern here? This is the typical response I've gotten from Casey: excuses and blaming the industry for small complaints (gas mileage charge, etc.), and no response at all about the major issues- dirty broken-down truck, "missing" items, etc. I gave them a positive comment (that "the men worked hard and were efficient") at the end of the move because I had not yet discovered the landfill of trashed boxes in the basement, the unassembled beds, the items left behind at the other house, the damage to the furniture, and the missing money, IPOD, etc. Susan L., they got your name, just as they got mine, by looking for houses for sale (probably thru MLS or maybe house signs.) They were also very pleasant to me at the estimate stage, and gave a low-ball estimate, but their lack of response now to these major issues is clear. I think your luck was better than mine, perhaps you got a different crew. BTW- did I mention that our son heard them trash-talking us as they left the house after we didn't tip them? (Because what would have been tip money was missing from my husband's wallet.) Later, we asked them to reimburse the amount of money that was over the estimate ($980.) (estimate was $1800., charge was 2780.) They offered $350., but of course, so far they have not sent even that amount. We lost about $4- 500. in "missing" items, paid $200. to hire another mover to finish the work, still have damaged and dirtied items to deal with: (chipped china, dirty edges on oriental rug, gauges in bureau, woodwork that needs repainting....) And yet, it's not about the money- it's about this move turning sour and negative, and the feeling that we were taken advantage of. Sad. read more

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Danielle L.

One of our estimators provided an estimate to load up the house, and…

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Bev A.

10 years ago

Buyer Beware - great marketing program, lots of communication including a ton of glowing references (must not be real!), but the worst movers ever!. Movers showed up on time, but did not have the main destination of the move on their "order sheet," but lucky for me they agreed to fix that. As we started the walk through and I asked if they wanted to see the pool table first, they promptly announced that they do not move pool tables even though that was part of the "deal" when the salesman was estimating. My move was on Labor Day weekend and I was closing on my house the day after Labor Day, and now I had to find a way to get the pool table removed before that! Next they said they would not reassemble a desk that was also previously discussed with the salesman. I was told that they reassemble everything they disassemble. What a joke! Then they broke the desk disassembling it so my son cannot even reassemble it. They scratched a side board, broke a lamp, lost a part of a table that holds it together, broke a piece off the base of a wood coffee table and also off a second coffee table's base. They did not cover both mattresses that were being moved. That's all I have found so far. I called to complain about the lack of care shown and was told to go online and fill out a claim. I took a look at the claim form and it pretty much says that they are not responsible for anything they do - I'm not sure I should bother to waste my time filling out the paperwork. I hired professional movers because I thought they would be more experienced and careful than a bunch of guys I know who'd be willing to help. Boy, was I WRONG!! Do not use this company - they do not give a you-know-what about the quality of their work. This company is awful! read more

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Kat R.

11 years ago

As a military family we have booked movers all over the North East. Casey movers, comparatively speaking, has been our worst movers yet. We booked Casey movers after a rep. did an estimate. He said not to worry about packing art or any hanging items. They would do that. The movers did not. They left our art/mirrors behind. On moving day the base would not let the movers enter as they did a background check and 1 of the movers had a criminal history. The base said it was, "a bad crime," CM said it was just a misdemeanor,- I'll never know. CM scrambled to hire 2 movers for the same day- which I really appreciate. Unfortunately, the replacement movers bitched & moaned the entire time about having to work on New Year's Eve. Um, sorry you had to do your job. My husband worked Christmas, Thanksgiving, and he missed his baby's first steps- and never complained about it. So we really feel no sympathy for people who work holidays and get tipped for it. The wine glasses and plates broke, which I understand things happen, but it probably didn't help that the mover lugged the boxes, labeled, "glasses/fragile" on his back and then dumped them on the floor. When we came back to the house a ton of stuff was left behind. The movers argued the truck was full. Then what was the point of having a rep. come and do an estimate? Make a second trip. They argued there were too many loose items to put on the truck- Do I really have to box a child's car, or an air conditioner? My husband and I had to make four trips to our old house to collect our stuff. FOUR TRIPS! And I drive an SUV. This was all in all a bad customer service. Very disorganized, very unfriendly, very unprofessional. I called, they told me to file a claim. I filed a claim, they sent me a letter (that was poorly written) that just defended their actions, and asked that I stopped contacting them. That's fine. I have already let the base know not to use them for military moves. So that's a good chunk of MA that won't be contacting them. read more

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Louis N.

10 years ago

we recently hired casey thinking they had been around and were reputable, what a mistake. They showed up and went to coffee. tried to bill us 3 .5 hrs travel, i refused to pay, took 3 hours to load a house that was broken down and prepped for them Then took 1.40 minutes to drive 4 miles, (they denied going to lunch) were told not to damage my new driveway by putting blanket under ramp, did not and scratched driveway, took our refrigerator apart, placed door in basement, fridge in garage, door handles somewhere else, never put it back together, scratched a handle put hole in side of new fridge, said they never did it of course, scratched our new hardwoods, walls, made more excuses., I refused to pay before they finished unloading, they shut trailor truck and left with our belongings, we called the police, Danielle assured us they would come back and finish no matter how long if we paid a negotiated amount, they came back 45 minutes later, left half our furniture in garage and quit at 5 20pm saying they weren't getting paid to be there. I phoned company many times, sent email, was told it went to claims, we are missing items, they took part of my gym, a piece of furniture from my bedroom, left items in garage which should have been placed in basement, and are forcing us to go to court for reparation. they are rude, lazy and punks, have a lot to say when there are 4 of them and I am standing there alone. I recommend a class action suit an will start process. read more

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Jill R.

14 years ago

I wish I did more research on this company first. They called me nightly to offer their services and never called with a follow up after the move. They were 2 hours late (which they billed me for anyway) I live in Malden and they sent trucks from Rockland rather than the much closer location in Boston (you have to pay for travel time). They went way over their estimate although one worker was kind enough to tell me by law they can not go over 25% of the estimated quote. They did not wrap any furniture, they left furniture behind, it took them 2 hours to travel the 15 miles to the new house (at $110 an hour), they did not reassemble anything, they charged me $15 for each wardrobe after telling me the price was $5. I was supposed to make my check out to Steve Casy rater than Casey Movers (kinda shady). No one at the company wants to talk to me now, I've called numerous times and have been told a manager will get back to me. Awful company!!!!!!!! read more

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Donald G.

14 years ago

I had high expectations but was highly disappointed. Let's start with honesty. They said they transport end-to-end with their own trucks;they do not. My move was transported by an independent trucker, and the trailer came from a third party. To unload, they used a local labor force, not their own employees, and there was some damage to walls and woodwork. Perhaps the most troubling aspect was the accountability. One crew loaded me in Massachusetts, then it was loaded into another truck at their facility, and then unloaded in Florida by yet another group. There were several items that "went missing", along with one furniture piece that was damaged. At no point was there an inventory of my household goods as they were picked up, so I have no idea of the extent of missing goods. They did not label the goods at my home, so for all I know they picked it over in their warehouse, then inventoried. There were some obvious shortages and damage, so I communicated with them on several occasions. They seem to have made no effort to find the lost items, and have yet to compensate me for the small claim I put in. In summary: The good - Arrived and delivered on time. The bad - Misrepresented the process (own trucks and personnel). No inventory to track lost items. Lost and/or damaged goods. No communication during or after the pickup. No claim settlement, though it was promised to be "in the mail" over a month ago. Given what I know now, I would certainly have chosen another company. read more

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Danielle L.

Hi Donald,…

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Larry J.

10 years ago

I just got off the phone with their manager asking for some type of refund for the move they performed for me yesterday in Mashpee. She said no, the service was provided. They were supposed to arrive at 10:30am. Instead, called me at 9:45am that a truck had broken down and they wouldn't be there til noon. I had no choice and said ok. 12:20 still no movers. I called again. They said they would be there in 5 minutes. 20 minutes later they arrived. Nice enough guys and did the work but no apologies for throwing the whole schedule off, no working faster to make up the time, nothing. Then one of them told me that "just to let you know, we take cash tips because we work so hard" I told him I knew that. I did tip them because they did the job and were nice. But the service, and in particular today, giving them an opportunity to make it right by refunding some money, was just told sorry, the job was done. Very bad business model read more

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Danielle L.

Actually dropped a service credit in the mail and a dunkin donuts…

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Renee K.

12 years ago

I was quoted a $4000 price to move my house belongings and store for one overnight with Casey Movers. I was assured their price would not go up at all, that there was no fuel surcharge cost to be added, and that if anything, the price may come down on moving day. On moving day we had far less belongings to move than when the estimate was provided and all belongings were packed as required. Half way through the day they packed our belongings, the movers told me they needed to add a $500 fuel surcharge cost. I felt pressured to sign approving the cost and had intended to handle it with the manager later. They continued to pack the remainder of my belongings at no time indicating that more time would be required to move us than initially estimated. The following morning, while we were in our house closing, I received a call stating they were charging us an additional $2000 (above the $500 fuel surcharge amount already added) to unload the truck at our new home. Everything we owned was on that truck and I felt as I had no recourse but to pay. I put the difference on our credit card intending to dispute the charge later. The credit card company stated that since we signed off on the charge we had no recourse. I have tried twice to work with Casey Movers to be fairly reimbursed. They have offered no explanation as to why their estimate was so much lower than the final charge. I feel that they have engaged in unethical, possibly illegal business practices, and warn anyone considering using this company not to! read more

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Mike F.

14 years ago

Casey Movers, in my opinion, they are the embodiment of the phrase "the left hand doesn't know what right hand is doing". As a truck driver myself, and having worked in the moving industry more than two decades I can personally tell you that they are the most unprofessional, unorganized, and poorly managed company I have ever dealt with. They showed up for my move NOT with a moving truck, but with what's known in the trucking industry as a "freight box" meaning it had no way of securing our precious belongings, so during transit the load moves and settles, and by not having a proper tie down system on the trailer things get damaged. Which happened to several valuable pieces. This results in the customer filing a claim...a cliam, right, I filed a claim two weeks ago and was assured that a ckeck was forthcomming...hasn't come yet. Would I use Casey Movers again? Not even if they were the last moving company on the planet. read more

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L L.

11 years ago

The one star is because they actually did do the move, but it was all weird and sketchy from the start. During the estimate, I was given a $ that was high and then they offer to lower it "if I would sign the estimate" then and there...to what I thought I was going to pay. In the end, all they did was take off all the extras that they eventually added back on to the total when they charged my credit card. I gave them a deposit that they didn't take into account for the final cc charges...so they had to refund the deposit...then when I tried to reconcile my company's cc bill...the numbers didn't add up and 15 phone calls and 15 different reasons for the $ not matching later...They literally, begrudgingly sent me an email breakdown (I asked for a receipt many times...never received one) and the breakdown STILL didn't add up to the total charged on my card. I had to call AGAIN and say, I need this to match what you charged my cc...I was finally told "well, we did overcharge your credit card". What? It wasn't a lot of money, but so not the point. I wish I read these reviews before I worked with them...my bad. read more

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More info about Casey Movers

379 Liberty St
FL 1
Rockland, MA 02370
Directions
(781) 871-1190
Call Now
Visit Website
http://caseymovers.com/

Payment methods

Does Casey Movers take Bitcoin?

No, Casey Movers does not take Bitcoin.

Does Casey Movers take credit cards?

Yes, Casey Movers takes credit cards.

From the Business

Specialties

We pick stuff up and put it down. Moving for single family homes, apartments, condos and small business. Monday through Friday we operate 3 to 12 hour moving shifts. Contact us if you'd like a consult on the best setup for your needs. Generally speaking, 2 movers is recommended for 2 bedroom homes, 3 movers for 3 bedroom homes, 4 movers for 4 bedroom homes, 5 movers for 5 bedroom homes, etc. In-home estimates available. Storage available as well as overnight truck holds. Note: Mover liability is limited to $.60/lb/item in the event of loss or damage. An upgrade to $1.25/lb/item is available. Full value moving insurance available through movinginsurance.com.

History

Established in 1993.

Casey Movers has served the Boston Area since 1993.

Meet the Manager: Steve C.

Casey Movers has been in business for over 25 years. Call, email or text Casey Movers for a free estimate of costs.

More Info

Hours

Ask the Community - Casey Movers

Who are the guys who'll be on my job?

Movers are full time out of Massachusetts. You can inquire who will be on the job when we confirm your move the day before. Thanks!

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What if something is damaged?

If something is damaged you must notate it on the bill of lading at time of delivery and you then have a designated amount of time to contact Casey Movers for a refund.… Read more

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Will the price increase from the initial quote?

Quotes are based on the exact parameters of any initial discussion and include estimated labor, truck, and fuel. Additional costs can always come in the form of packing charges, impractical dis-assembly (beds are pretty basic, exercise equipment can… Read more

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How does pricing work?

Most free quotes by Casey Movers include the estimated labor, truck, presumed fuel and tolls. The movers are supplied with blankets to help protect furniture while in transit as well as dollys and four-wheelers. Estimated labor is based on the… Read more

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Review Highlights - Casey Movers

“I had Tim, Kyle and Frank for the day and they were hard working.”

Mentioned in 3 reviews

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67 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

William D.

11 years ago

Donna N is having difficulty in posting her reply to Matt's latest stupid reply so I am posting her words for her here. Matt O: Please tell me you are NOT that stupid to write the response you just wrote: You are only a single person?????, I didn't accuse you of being a siamese twin! Most everyone in business is a single person. You are only human!!! The jury is still out on that one. Too bad you, and your office did not treat us as human. Ok, lets do this by the numbers AGAIN, MR. WITLESS! 1) YES we called during business hours. We called the next day after we had checked off each of our serial numbered boxes on our clipboard. 2). Because the phone volume was so loud, I could hear my husband talking to the woman on the phone, but she just kept talking over him. 3) So he finally got louder and told her, she might want to hear what he had to say, so that other people did not go through what we did. He finally hung up in frustration. 4) We THEN went on YELP thinking we might learn something. That is when we read Bert Carrsion's review that mentioned that Casey Movers had hired thieves in the past. 5) That is when my husband and I got the idea to check Craigslist to see if our goods where there. 6) Why would we call the police to only have our stuff tied up as evidence, when my husband is former Marine, and he has friends from the Corps, who he could take with him to retrieve our stuff. 7) They did just that. Interesting.... Your Dum to the gills mover, even tried to sell our stuff back to my husband with our stuff still in the boxes we had numbered. 8) I won't say here, how mr. Lightfingers was left. 9) When in hell was the last time you treated anyone with humanity?!?!?. I am sure you do not realize it, but you have the customer service skills of a flea. Oh, that is why the company logo is of a black dog, so the fleas are harder to see. Now we get it! 10) I asked my husband to call you this coming Monday, since you asked on here that we do so. He said to me and I quote, "You read the excuses that jerk types on Yelp. Why would I waste my time and breathe with him. We got the crew chief to take the long breaks off, and we got our stuff back with a little muscle. We are almost whole. They don't see the problem, they don't truly care to deal with the problem, or they would not post EXCUSES when people complain. And we got to warn any potential customers of how next to useless Casey Movers truly is. 11) Your average rating is a 1 star, and it is only that high because Yelp does not allow zero or negative numbered stars. We are not the first, and I guarantee you we are not the last who have stated or inferred they wish they could give less than a 1 star rating. 12) Listen THICK HEAD, other movers have 4 and 4 plus stars. They earned that some how, and it was NOT by making excuses. It was by TAKING responsibility!!!!!! Problems in business happen all the time. It is the winners who make their customers whole, and make them feel appreciated. We got a burger last week made incorrectly at Whalburgers. We politely asked them to make us a new one. That is all we wanted. The order taker SINCERELY apologized, threw the burger out in front of my husband so that he could see they were not just going to scrape off the melted cheese, and ordered that another burger be made pronto. We were satisfied with that. We were with friends. We were NOT in a rush. Two minutes later the manager comes over and makes another apology and hands us a gift certificate for twice the money value as the cost of the burger we ordered. We told him that was not necessary, but he insisted. He also took the cost of the first burger off our bill. 13) Casey Movers listen up. Matt O tells people in town that he is the office manager (as I said earlier my husband has figured out that he knows of the GREAT MATTIE O, by reputation. Mattie O here: has proven he does NOT have enough Customer Service skills. Is that not apparent to you from the thread of his replies to the people who have posted on Yelp? 14) Why do't you hire, some one who has TRUE customer service skills, and make Mattie O, here a mover so he can keep his eyes out for the thieves? 15) People who know how to give Customer Service come from the ranks, of Victim Advocates in the courts, good Nurses, Apple Geniuses, and even exceptional Service desk intakers at car dealerships, etc. They don't come from people who slide out from under rocks to make up excuses on Yelp, and then go over board by insulting them in public forums and saying they are a FAKE review. 16) I brought our car in last month for an oil change, and a bulb change for the dome light. But when I picked up the car, the bulb had not been changed. Service guy, (not even a manager) sincerely apologized and changed it purposely free of charge. I never asked that he change it for free. You build business by reputation, not by excuses or trying to intimidate. read more

Matt W.

14 years ago

First off, I'd like to recommend Casey Movers to anyone who is reading this if that is all you'd like to know. I had hired Casey Movers to help me settle into the Hanover area. I was coming from Upper Arlington, Ohio and I don't have any family or friends that were able to help me move. I also lived alone and I drive a small car so I thought I'd just pony up the cash and ease my life a little. I decided to go with Casey Movers after contacting several other movers (Mike Delprete and Sons, Lorraine Horse, Penske) from the area. I compared quotes and spoke with the manager and owner of each business before I settled with Casey Movers. Casey Movers were professional and courteous on the phone. They had guaranteed safety of my belongings by wrapping them in bubble wrap and moving towels. They assured me if anything were to go wrong I would be compensated and they would take responsibility without hesitation. The told me before hand how many people would be handling my belongings, as well. I'm a professional musician by trade and accountant full-time. I have lots of equipment that is very expensive and I wasn't able to fit them in my car. Plus, Casey Movers said they would arrive at my new places with my stuff a couple days after I had moved in so I took only essential things I needed for work and living, which was mainly clothes, kitchenware, bathroom essentials, bedroom set, lighting equipment, computer and some other household things. I was worried about my stuff the whole time as I had never hired a moving company, but starting my job at new place of work and settling in my new home took up most of my time until Casey Movers arrived. When they did I made sure I was home. When they pulled up, the movers stepped out of the truck and greeted me. They then began to tell me in detail how my belongings were prepared for the trip. I asked them about the trip and they told me which stops they took along the way and where. They told me they checked on my belongings at every stop and were happy to say everything went smoothly. Ok, time to see for myself. They opened up the back door of the truck and it was very organized and clean inside. All my belongings were wrapped in moving towels and everything was held down firmly. I then let them continue and move my belongings into the home as I had no grievances. They brought with them ramps and proper moving equipment and were very efficient. Did not take up any more time than they had to to move my stuff into my house and before I knew it all my belongings were moved in. Shortly after I signed some paperwork and they gave me copies. We shook hands and the deal was done. Oh, and I filed the paperwork in my filing cabinet under "A Job Well Done". Thanks Casey Movers. read more

Donna N.

11 years ago

I recommend that readers considering Casey Movers read all the reviews on this page written from everyone, as well as click on reviews that are not recommended by Yelp. Amazingly all the reviews have common threads. (same problems). DON'T USE THESE SO CALLED MOVERS. NEVER USE THESE JERKS!!!! Rip Off Artists In every way. Took longs breaks to txt from their phones, and tried to charge us for that time. White Boxes CLEARLY marked FRAGILE on all sides in large red marker were thrown like footballs. No respect for our things or our new home. Gouged walls. Would not wipe their feet before entering the house. Furniture damaged, "lost" (I don't know how) a TV, and a box labeled Jewelry. Thankfully the box labeled Jewelery was actually beer steins. Amazingly we were able to find them and our TV for sale on Craigslist. Amazingly the seller looked just like one of the movers. My husband and his brothers are former Marines. Somehow the seller "decided" to give the "lost" items for free. The office and the estimator promised us the world and delivered ZERO customer service. If Yelp let me rate them a negative number I would. They don't deserve Even 1 star. Rectum Holes!! My husband called the office to complain, who ever he reached gave him nothing but the run around. He was so frustrated, I heard him say, "I am trying to give you useful information so this does not happen to another customer." They just talked over him, so he hung up. WE ARE COMPLETELY DISGUSTED. We find out later that my husband knows of the office manager Matt. In our humble opinion Matt is beyond useless. He is not the heart of the problem, the problem is endemic there. They either don't care to change, or they don't know how. Just read Matt's response to the complaints here on Yelp. Always AN EXCUSE, does not know how to take responsibility and make the customer whole for the problem. Sadly some of the losses these poor customers have endured are not fully reimbursable. We feel RAPED. Read the reviews of from others on Yelp about them. All the problems have a common thread. Some day, Casey Movers will go out of business, you can't keep peeing on customers forever without developing a wide and strong reputation that new customers will avoid. ONE COMPLAINT IS ONE THING, BUT THIS MANY, WITH ALL THE SAME COMMON THREADS, THAT OUGHT TO TELL YOU SOMETHING. read more

Deidre D.

9 years ago

I recently moved with Casey Movers back in April. The men showed up on time at 8:00am at the first stop in Brockton. They had to walk up and down 3 flights of stairs to move all of the furniture and boxes. They hustled and worked fast. After Brockton, we headed over to a storage unit that I had in East Bridgewater. They loaded a 10x10 unit into the truck. After that we went to a third stop in Whitman to load more boxes and furniture. Before we left for the final stop, the movers went over the bill with me. I was estimated for an 8 hour day but they explained to me that the bill was going to go over and they told me that think it will probably take them about 4 hours to offload everything into my new place. They gave me enough time to figure out the payment which I thought was very professional. Next was the final stop in Pembroke. We were on the second floor so there was one flight of stairs they had to walk up. Kyle and Jesse hustled and were very careful with my items. They were hard workers and very friendly. I highly recommend Casey Movers. read more

Anthony S.

16 years ago

Casey Movers was fantastic! It all started with a referral (I also got a call from them as well). The office staff was very clear, and honest (I am a very upfront person)-Esp. with all the horror stories you hear about movers.. Mike the estimator came out-on time- unlike the other 2 moving companies I called for estimates. Gave me a price, that was handed to me rite then and there. 5 days later, Danielle in the office called to follow up to see what I thought of the quote and how it compared to all their competitors,(non of the other co's did this). At this point I felt very comfortable with Danielle and Mike so I booked. The day of the move could not of went any smoother. The men showed up on time, packed my 5 bedroom home and had me out of my house in time for the walk through at 11AM. All the other movers were going to charge me $500+ to hold my things over night and said there was no way it could all be done in one day. Casey Movers though! I HIGHLY recommend Casey Movers!!! read more

Nicole A.

14 years ago

I actually talked a friend of mine into using Casey Movers last month. I had a great experience with them for my move so I figured she would too. She left me and moved to Charlotte, NC. It's so far away but she had a terrific opportunity...anyways, she used them for her move and when I spoke to her, she said she loved them. & she loved me for recommending them. The price they gave her, which was a flat rate was great, especially compared to the other prices she got which were extremely high. She said they came to her home to pack, they did a terrific job. They loaded up the trailer very efficiently and were ready to go. The guys made it to her home on time and the unload was so easy. She actually said the whole process was easier than when she moved previously. Casey Movers does a great job with their moves and I do not mind letting everyone know. They definitely come highly recommended in my book and hers. read more

Matthew M.

16 years ago

Good thing I didn't look at this website before I chose to use Casey Movers! Well, my experience with Casey was a lot different from the rest of the yelpers I guess... I got a postcard in the mail, called Casey Movers, the girl in the office set me up with an appointment to have Nathan come out and give me an estimate. The office staff was very pleasant and more than helpful. Nathan was on time to give me a quote, he walked around looked through all of my cabinets and closets and gave me a price of $3000.00 to pack and move my 10 room 4 bedroom house. On move day the men showed up on time, they were very polite, clean, and very careful with my belongings. They disassembled and reassembled everything. My $11,000.00 baby grand piano made it with not a scratch. I would most definately hire Casey Movers and will highly recommend them to all family and friends. read more

Erik J.

15 years ago

I am writing this review for a friend of mine's parents. They used Casey Movers last month for their move to Florida. We were all a bit skeptical because its a small business and we never heard much about them. But the estimator came out, I think his name was Matt and he was extremely friendly. He gave them a pretty good quote that was a little less than the other companies that we had asked. Also Casey Movers' price was a flat rate instead of the price being by weight which wouldve probably cost them double. The office staff was very responsive and any questions that they had they were quick with responses and extremely understanding. If I ever mive I would definitely use them and I would definitely recommend them to others. They made it easy on his parents which took a lot of the stress out of moving and they were very happy with the end result. read more

Jim K.

8 years ago

We contracted with Casey for a move from a condo in Hull to a 2bd apt in Somerville. We had self-packed but the crew came with extra boxes which were needed and very appreciated. The van arrived on time and the crew leader Kenny was professional and polite, reviewed all the paperwork and contract with us in advance and all materials were loaded carefully. Upon arrival in Somerville the unloading proceeded efficiency even through the space was very tight in the new location. The crew cheerfully moved our possessions as directed by my wife including setting up the bed and couches. The estimate was in line including the extra time to unload- the crew was extremely professional and polite and actually enjoyed what they were doing. It was a very positive experience and I wouldn't hesitate to contract Casey in the future. Thanks! read more

Mark L.

10 years ago

DON't USE THIS COMPANY!!! RIP OFF RIP OFF You have been warned!! I hired this company... Gave me a quote with a 5 hour minimum... Showed up an hour early at 8am Done by 1130 am and charged my credit card for $229.00 more claiming I went over the 5 hours!!! The move was a 7 streets down the road and wish I read reviews before I hired such a hack business!!! They have all the excuses but still get the same bad reviews!!!! They sat on the truck for the last half hour and did a half ass job moving and nothing wrapped ... Blankets or shrink wrap. Lots of scratches and dings on walls and furniture... Wouldn't put anything back together and claimed it would save me money!!! What a joke when I disputed charges with my credit card company and the contract I signed to complete move, they added the hours after my signature !!! read more

Jill S.

124

4 years ago

We hired them for the second time. Nick and Ryan were 10 minutes early, which was great. They were very friendly and nice guys. We had a lot of furniture to be moved into a three level condo. Our new homes stairs had a few angled spots, and they did everything they could to get the items carefully upstairs, which they did. They did run over the scheduled time, but again, there were only two of them when there should have been three maybe even four. They barely took a break. I offered to get them lunch, they politely declined. Nick and Ryan were absolutely great! So nice, caring, friendly and hard working. They were also beyond thankful when we tipped as well! They deserved it, they busted their butts all morning for us. I know there are a few bad reviews here, but I would hire and request them again. Thanks again! read more

John L.

12 years ago

Casey moved me from North Reading to Pembroke including a 10 day storage period between closing dates. The move from North Reading was a wonderful experience. The crew was punctual, professional and courteous. There were a few difficult pieces of furniture to move which was done with skill and care. The move into my 55+ townhouse community was excellent despite heavy rains and difficulty maneuvering a forty foot tractor trailer into my cul de sac. Casey set up the furniture as directed and even repositioned pieces when asked. The move-in crew was courteous, capable and even cheerful despite being soaked to the bone by heavy rains. The price was fair and reasonable. The service I received was much appreciated and I have no complaints. Both moving crews worked very hard and I'm thankful for their efforts. John L read more

Ellen P.

12 years ago

I used Casey movers to move my one bedroom apartment from Whitman to Bridgewater. My parents have used them in the past and they had a very good experience each time. I had two men and a truck estimated for my move. The two men showed up on time and were very nice, well dressed & mannered. They treated all of my belongings with the best of care. It was a rainy/snowy day and I was very thankful for them having a mattress bag for me to use/have. At the end of the day they presented me with my bill it was a littler higher than what I expected, but they did a good job.. No damage, they helped me put my bed and other misc items together. All in all it was a good experience and myself and my parents will continue to both use Casey Movers for any other moves that we have and we will certainly recommend them. read more

Susan L.

15 years ago

They called me, how they knew I was moving I have no clue. I set up an estimate and they came out the next week. The man they sent out was very helpful and friendly (the owner???) as I haven't moved in AGES. He was able to answer all my questions in great detail. The estimate was reasonable so I decided to give them my deposit. They were very thorough. Shortly after giving my deposit I got an email describing the exact service I was to be receiving and what to expect on the day of my move. Moving day went smoothly. The two men they sent did a good job, boy did they work hard! They stuck right to the estimate and I was very appreciative. There were a couple scratches on the headboard of my bed, and on my hutch, but overall I'm very happy and would use them again. read more

Liz O.

6 years ago

I recently had Casey Movers do a move for me from Weymouth MA to Hanover MA. I can not say enough about this company. The office staff is so professional and easy to work with. We had to reschedule for a day or two and it was no problem...they handled it perfectly. We moved on 6/2, Bob and his amazing crew were so professional, fast and respectful of all my things. They didn't wast time with breaks nor were they on the cell phone as I see all the time these days. The move was completed so quickly, it left me half the day to start unpacking. I cant say enough and will be using them again as we have another move planned in a few months. Thank you Casey Movers...I wish I could give you 6 stars!! read more

Robert B.

10 years ago

Poor service, breaks contract, delivery not guaranteed, service not performed as promised. Movers arrive to unloan 6 hours late, and after demanding payment refused to unload because they were unmotivated, and tired! THEN as they leave I asked them to leave the trailer, and the deiver sinks the truck, and then almost rolls the truck in the cul-de-sac, after destroying two neighbors yards. IT WASN'T until 1am when they got the truck out. They destroyed furniture which I feel was done purposely! No offer or call from management! POOR, POOR, POOR. This company cost me money, caused unreasonable stress, and an unfavorable reputation for my family and I due to their less than professional work! read more

Mary Ellen L.

14 years ago

I would recommend Casey Movers to everyone moving. They did such a fantastic job on my move. I am very grateful for how hard they all worked. The three men that came to my home for the move did such an amazing job. They took so much care with all my furniture and boxes. They were so caring and friendly. They moved all the big pieces and piano fairly easily. I was a little surprised. They made it look like it was nothing. I really appreciated the work they did. The girls in the office were especially nice. They really helped me with a lot. I truly am happy I used Casey Movers for my move because it went off without a hitch. read more

Michael G.

12 years ago

In response to Matthew O of Casey movers. Technically a full day of work is 8 hours. If I was scheduled for a "half day" wouldn't that mean you're crew would have to finish the job in 4 hours? How would your crew be able to empty one house, travel to another and offload within the "HALF DAY" time frame. I was charged 4 hours alone In travel time!! You're reasoning doesn't justify the legitimacy of the charges accrued. Stop trying to make this look like its my fault. You're condoning your own incompetence. My dispute is congruent with most people on this web site. read more

Lisa M.

11 years ago

We recently used Casey Movers to move from our home to a smaller home in the next town. From the initial phone call to the last item that was unloaded, I found everyone a pleasure to work with. They were professional, polite, and knowledgeable. The guys who ultimately loaded and unloaded the truck worked non stop and I could see that they had moving down to a science. I felt that my precious belongings were in capable hands. I would definitely recommend them to anyone planning a move of any size. The customer service is also excellent! Lisa M. Abington MA read more

Ray E.

9 years ago

These guys did a litte move for us, just a small apartment. But who wants to deal with it right? They were on time and made it really easy. All we really did was tell them what was going with them and the two guys did the rest. Not srue how they would be with a big house or expensive things - we just have a small apartment. But they were on time and the guys were polite. They made it all look pretty easy so they must have done it a few times. Got all our stuf into one truck and delivered it, set it up and that was all - really easy. I would use them again read more

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