Went to Pawn 1 in Federal Way looking for a weed trimmer for my father-in-law's landscaping work…read more Before purchasing, we specifically asked MULTIPLE times about the return policy because used gas equipment can have hidden problems. We were told by staff that: - if the machine already had gas, we could test-start it outside, - if it had NO gas, we had 24 hours to bring it back for a refund if it didn't work. We confirmed this several times with different employees before purchasing. We took the trimmer home, bought gas, and discovered it did not work at all. When we returned the next day, within the 24-hour window we were told about, a different employee immediately gave attitude and claimed they "don't do returns on gas engines." After explaining what we were told the day before, they switched from "no return" to "store credit only," even though nobody mentioned store credit during the purchase. The employee then highlighted the receipt policy AFTER the fact, despite the fact that we relied on what their staff verbally told us BEFORE purchase. We ended up being forced into another trimmer and had to pay extra money on top of it. To top it off, after the second transaction, the employee told me: "I don't want to see you again." Likewise. I understand pawn shops sell items as-is. That's not the issue. The issue is employees giving customers one set of terms before purchase, then changing the story afterward and treating customers poorly for expecting them to honor what they said. Be careful buying gas equipment here unless you're fully prepared to eat the loss.

piss poor customer service . like why are you rolling your eyes?! Can literally tell Maurice hates…read morehis job.

If I could leave zero stars I would. This person who runs this place is a scammer. They offered me…read moreinitially $100 for a JBL boombox speaker which was listed on Ebay for triple the price. I tried to barter for myself like anyone would at a pawn shop and this rude person behind the counter goes "Oh, you want more money? How about $80 now?". Why scrape off money you offered me initially all because I tried to advocate for 5-10 extra bucks. Extremely disrespectful, do not go here! I went to Pawn America in North Seattle and received MORE money. This place is a joke.

I have to say the first time i stopped by the guy was nice. He took some sterling silver from me…read moreand offered fair scrap prices. I really needed the money. I'm on a fixed budget and needed food bad. It helped me get a couple meals needed to get to the first. However the second time i came by i was offended by how dismissive and felt talked down to. They informed me they are no longer buying sterling silver???? just gold. IDK it sounded like a lie, but he didn't even look at what was brought and was a different person than first time. I don't understand a company buying gold but not silver? Wouldn't they just be losing money, out the door. The store looks like its dying by lack of inventory for such a small space. He said not interested in meta oculus virtual reality or any VR. BTW what is going on with these pawn shops around here, all they want is gold and they look like dying. sux cause i sell online but when you need quick cash pawning helps. And my stuff is legit i have copies of my receipts. But at least capitol pawn not down right wanting to sock them cause so rude, like I've ran into in the other pawn shops in Seattle. Telling me "I just don't think your coming back" when i got $40 on $700 of items pawned (when attitude should be they hope i don't come back, so they could profit more). The other two pawn shops owners are rude and looking at their shops how dare they!!! and ones a horrible stereotype,, i almost thought he was doing a bit.

Do yourselfs a favor don't bother to even consider this as potential source to get the best value…read morefor your precious metals.. I had a piece appraised and certified beforehand I was just looking to know if they would be competitive and beat my other estimates. I ran into a lack of professionalism tied in with a waste of time. You can do better with another establishment for sure.

Very good customer service and a fair price. Would come back! Sold gold and silver. In and out in…read moreminutes

This is the best pawn shop in the Northwest. I've had experience with the other pawns throughout…read morethe years but once I did business at Ben's I don't go anywhere else. Besides supporting a locally owned business you establish a working relationship with them. They are all great and are fair and honest rare qualities to find in this business. Thanks a million everyone at Ben's appreciate you and keep doing what you do!!!!

Great shop and great folks ! Very helpful and…read moreknowledgeable...the guys back in the gun section know their stuff!

I have known Ron and Patty at Russell's jewelers for 49 years. Ron is quite the custom jeweler! I…read moreworked with Ron to design a bracelet to never forget my brother Steve who died tragically in June 2021. It holds a place close to my heart. It was the name of his boat "can you hear me now!!" He cherished it so much and we all had so much fun and family time over the years fishing boating and managing marinas Rons custom work is fabulous! By appt only 11-3 tues thru Saturday.

Russell is awesome! I had a wedding band ring that had a diamond out of its carriage, a watch that…read moreneeded a new band ordered and replaced, and a chain that needed a new clasp. I dropped all of these items off on Friday and was able to pick up on the following Tuesday! Can't beat that timing. His prices are very affordable, and he is very kind. If you need jewelry repair in West Seattle - Russell is your guy! We will be going back to support this great business! Thanks Russell :)

UPDATE: I wanted to update my original review because I believe it's important to acknowledge when…read morea business makes a genuine effort to address a customer's concerns. After my initial experience, I was contacted by Andrew from Bellevue Rare Coins. He took the time to listen to my concerns and understand why I had felt uncomfortable and disappointed with the original transaction. I really appreciated that Andrew took my experience seriously rather than dismissing how I felt. Andrew was professional, respectful, and thoughtful throughout our communication, and he worked with me toward a resolution that felt much more fair. Bellevue Rare Coins ultimately provided an additional $1,500, which I have now received. While I still wish my original experience had gone differently, I believe the way a business responds when a customer raises a concern says a lot. Andrew made a sincere effort to make things right and followed through on what he promised. I'm very appreciative of how he handled the situation, and I feel much more positive about Bellevue Rare Coins as a result. Thank you, Andrew, for listening and for making the effort to turn a disappointing experience into a much more positive one.

Honest well established business. They are very transparent and have broad knowledge when it comes…read moreto coins. I have a good time every time Ive been in the store whether I have bought something or not. They have many coins as well some jewelry and watches. In terms of pricing they are relatively competitive from a brick and mortar pespective but as always check online and other places for comps.

Really good deals here, esp on electronics. It's a very small shop, and the owner is really…read morefriendly, and always willing to cut you a deal on whatever item strikes your fancy in his shop.

My fiancé bought my engagement ring and wedding band here, they gave us excellent customer service…read morefrom sizing to trying on, and went above and beyond to help me get my ring sized. Thank you for helping me get my dream ring, I will definitely recommend this shop to any one looking for a good deal on beautiful and authentic jewelry! Thanks again :)

Came in today to check for product and the workers were all very helpful. Gave me great directions…read moreto my next stop as well. 10/10

I love this store it's one of the best stores I've ever been to and I've been going to it since I…read morewas a kid and I'm 21 now. The staff there are really nice and helpful and very informative. They treat you like family and that's how it should be.