Great customer service! Both my engagement ring and wedding bands were picked here. Every visit has…read morebeen a five star one. I was so indecisive about the wedding band, going there multiple times to try different ones on and spending hours there. Never once did I feel rushed or ignored. They were just as commited in finding me the right fit. Their ring selection is gorgeous. Definitely my go to place when it comes to jewelry.

I was so disappointed in this jeweler. I felt insulted by their comments (in front of the whole…read moreshop) for of trying to ask about restyling or resize my vintage ring. Also, I wanted to change out one small (inexpensive ) stone pendant for another (which I had with me)which the salesperson commented, "that's not going to look good"-did I ask their opinion? It took 3 days & $25- why I let them bully me -I don't know. I was challenged on my requests & made to feel like what I was bothering them. Your store is not that great & your service is selective apparently & unfriendly, I've never encountered such arrogance when you could have had a potential future customer....never again. I went to Layla's on 95th, the next week & spent money & was treated with respect & a positive attitude.

Jimmy was so nice and he explained every item that I gave him. He also let me know where I coin…read moretake my coins to be changed so I could deposit it into my bank account.

I went to 4 places. I asked all the right questions and did what one was supposed to do when…read moreselling gold. I had already heard good things about goldpro so I knew I wanted it to be the last place, just in case I wanted to go elsewhere. What an amazing experience. He not only didn't walk away with my jewelry (which no one should ever do), he showed me all the cool ways he tests gold. I just got a good vibe here. Bottom line, he offered more than 2 of them and just above the 3rd. Even if he matched all of them, I would've sold my gold here. Stellar guy and I almost want to go find random gold just to pet his sweet dog and have a chat. What a great family business.Thank you!

I had some silver bars, regular old silver coins and scrap gold to sell. I couldn't remember the…read morename of the place I had used previously and thought this address was close but it was a different place what a lucky mistake! Mike evaluated my stuff offered a great price and gave me cash on the spot, no BS, no haggling, everything was very transparent and above board. Great experience, highly recommended.

Great place friendly people and they take great care of the customers and pay good moneyread more

Excellent service and very Good with pricing. I always have a very smooth experience with them…read more 10/10 recommend

Always good to there customers never have any problems with them. And definitely a great…read moreenvironment to be around

I took an antique ring there for repair. The repair was quick and done well. Very reasonable price…read moretoo!

I needed a repair to a sentimental ring. The shank had broken and there was a second crack forming…read more This ring is 70 years old and was given to me 23 years ago. I wear it almost daily. The jewelers at Donna's offered to repair or replace. It was a substantial difference in price but knowing how the shank was compromised, I went for replacement. They suggested a thicker and slightly wider shank and sized it up a 1/4 size. I picked it up a week later and it looks fantastic. You cannot detect the repair and it was beautifully polished. I'm pleased to know this ring is secure for the next quarter century. I was also invited to return for free cleaning anytime.

Great service, selection and value. Fast shipping and very responsive. I would definitely use again.read more

We barely made it in the small opening if the door. We talked through a bullet proof glass. When I…read moreasked the sales person to speak louder he started screaming. I asked why we couldn't come all the way inside and visa response was there are too many people in the store. I don't recommend this place simply because of the rudeness.

This is a great place to buy a Patek Philippe or Rolex, as well as a great place to service one…read more they also service other models. They offer a decent retail experience, which is extremely difficult when no organization can get their hands on much inventory. My only complaints are that the location can be a bit too busy when the weather is good, and that they should be selling pre-owned if they cannot fill orders. of course I could be wrong (I know nothing about luxury retail).

Laura super helpful and sweet while helping me build my engagement ring! She was very responsive…read moreand knowledgeable!

Very disappointed. PGS's online advertising gave me the misleading impression they had good,…read morecompetitive prices on silver coins and bullion. Not so. When I got there they were asking $12 over spot for generic silver rounds and $16 over spot for 1 oz. Canadian silver maples. Not even close to competitive. They offered to match online prices but they compared only the highest priced online dealers, not the cheaper ones. The woman complained she had bought a lot of inventory when the silver price was high. Not my problem, lady. Business is business. I'll take my business elsewhere. Don't try to stick me with your inventory problem.

First timer. Today with my mother we visited the Villa Park store to go through items from our…read morefamily estate. The facility was immaculate & we were greeted immediately & very shortly after had the privilege of sitting down with Jill to go over our items. Jill was honest & very knowledgeable about our items & did not pressure to let go of our treasures. She taught us so much. I also appreciated her patience & how she listened to us & our stories & how she shared back with us. Jill made parting with our treasure a pleasure & I look forward to meeting up with her again sometime soon. Thank Jill!