I called to get some info and it was the most condescending conversation I've had in a long time. "We are not like a dentist office...." Get some manners and learn the value of customer service. You won't get my business or anyone i know. Good luck with the way you treat people and see how it translates to revenue. *edit---how would you know if I called? Why would I make this up? Your reply further substantiates my thoughts. I talked to your mechanic. After the front desk handed him the phone. Ask him all about it. He should remember his dentist comment* **edit again- I'm surprised by how you treat others. Business owners who make such accusations? I'm incredibly surprised. Please stop commenting on my post. I didn't like how I was treated. I expressed my opinion and now you are trying to blame, accuse and pick a fight??? **edit again. I DO NOT work for Yelp. This is absurd. I WAS a potential customer who had a bad experience on the phone. Nothing more, nothing less. I am appalled at how you are turning this into something it is not. I did call in June and I DID speak the a receptionist AND a male (who I assume was the mechanic--but not sure) he was condescending and rude) I am now concerned that you are going to contact me to harass me further. STOP COMMENTING ON MY POST. perception is reality and you probably are not making your business look any better with these strange accusations** read more

I've taken my car to now Caspian Automotive and have been very satisified. Mack was very fair and honest and was able to turn the car around quickly to help my car pass smog. Would highly recommend this shop. read more

We will never take our cars anywhere else except Caspian. We have taken our Saturns, Mini, Chrysler and Ford Trucks. They are always quick to explain what they have found the problem to be and repair it at a very reasonable price. They often tell us to wait on certain repairs until they are really needed. They also provide a timeline with next service and what each entails so we can plan better for cost and to make sure we are aware of when to have things serviced. We have never had a better car repair service. Although we live in Oakland, it is worth the drive for us to take our vehicles there for honest and good repair service. read more

Bring on The Marching Band! Lynette, Brian and Alex deserve a ShoutOut!! They are straightforward, sincere, honest and do a Great Job... every time. I've been taking my cars there even when Alex and Azero owned Caspian. Lynette and Brian continue the tradition of quality workmanship at a fair price. Look no farther... read more

I just moved into the state and tried this firm out, because of the Yelp reviews. I agree that this place is very honest and friendly. I will definitely go there again. read more

A trustworthy and professional family business. Lynette and Bryan were great!

We have been using Caspian Auto Care for 1 year for our Saturn Vue and Acura TL. Lynette is very professional and helpful. They have honored a warranty issue and replaced the parts. I feel that i can trust their work and their recommendations for repairs. When they state they will complete the work by the end of the day, even if it goes beyond there normal working hours, they honor that commitment ( as i experienced by picking up my car at 7 pm on a Saturday). So far Caspian has exceeded my expectations! read more

Great place and super nice people. Had our Jeep's transmission maintenance done there and they did a great and thorough job. Most recently we took our Ford F-150 there just for an oil change and they were nice enough to allow us to bring in our own oil filter. We did use the synthetic oil they had on hand but they would have allowed us to bring that too. Charged only $20 in labor for the oil change and had the truck done within an hour...and we didn't even have an appointment time. Highly recommend Caspian for your car care needs! read more

6 STARS !! ... my review is long overdue. I brought my car in their for an AC charge last summer and they were awesome. The Dealer wanted to charge me a $180 dollars just the open the hood ... Yeah Right ... I think they saw this girl coming a long ways away, they didn't know my dad was a mechanic , and I know how cars work ... Anyways I fully recommend this lovely couple who owns and run the business. They trouble shooted my repairs for free and gave me a great cost on repairs. The car is awesome. And he told me to watch out for my radiator because it had a pin hole leek. Not to worry about, and to watch. It's been fine and no worries. I will recommend them to anyone. read more

Very nice and honest couple, check with them several times for possible car issues, they check very carefully and all turned out to be normal situation. Feel very comfortable to leave car there. read more

We now take four vehicles to Mack for both routine maintenance and repairs as needed. Mack is very trustworthy and runs his business with the highest integrity. He once even talked me out of a cosmetic repair, suggesting that if we wait a little while for him to find another source, the job could be done for substantially less money. We won't go anywhere else. You won't be disappointed, give him a try! read more

Thank you Yelp for helping me find Caspian Auto Care! I took my Camry in for a strange noise I only hear when I reach 60 mph. It turned out not being my car but the freeway that was being resurfaced on my commute to work. He does free brake inspection and he told me mine were fine. Mack did want to talk about the ABS light that was on. I told him that it came on when I had my suspension worked on. His eyes popped out when I explained that the shop who broke the ABS sensor wanted to charge me for the part. I ended up just taking my car the way it was and drove it for years. Mack replaced the broken sensor and test drove my vehicle on the freeway (no noise using a different freeway). When he had my car he called me to give me an update about the non noise issue, and to get permission to fix the ABS. I'm happy now that I know my car is safe to drive, AND I know where I can take my car to get honest, skilled work and good customer service. read more

Over priced. Maybe it was because he suggested that I do more than was necessary. Like most mechanics who assure you that you need to do more than you came in for, Caspian auto is no different. I will definitely not be taking my car back to Caspian again. I don't trust them. read more

I am 100% satisfied with their service. They are professional, honest, and freindly but the bottom line is they fixed my problem and saving me $1,500 from going to my Benz dealler. When I took my Benz to the dealer last time to fix my air conditining system, they said I need to replace all these parts and will cost me $1,850 plus a bunch of other diagnotics problem which will cost me another $1,500. I ended up leaving withour fixing the air cond but spent $800 fixing other safety problem. However, going to Caspian they will try to save you money by reparing and not replacing the whole part. They are very thorough in explaining to you in details for the problem and the estimated cost without hiding. I just felt that they are very trustful. Definitely will send my Acura and BMW for service in the future. Why go to the dealer if you can have better service and cheaper cost. read more

Caspian Auto is the best place to bring your car. I've been coming here for regular check ups on my Honda for over five years. Great service and friendly people. I will never take me car anywhere else. read more

Great, honest service!!! A wonderful experience.

Despite always being unsure about trying out a new shop, we were able to squeeze in a last minute wheel alignment this past weekend. Service was incredible and the owners are pleasant to work with. I would definitely come back in the future and suggest you try them out also. read more

I'm so glad I stumbled here this afternoon. I needed a smog check and they were able to fit me in. Lynette is friendly and polite, the technicians were kind and professional. Ever since I moved a few months ago I've been looking for a new auto repair shop, and it seems like I've finally found one! read more

I was comparing places to have some major work done on my car. Caspian beat all prices and even gave me a rental car. The manager called me several times and the work was done in a timely fashion. They went beyond the call of duty to help me. The price was what was quoted and I actually had same day service. My car is running great, and I will go back anytime I need service for anything on my car. read more

I'm very pleased with Caspian Auto Care. Found it on Yelp, then talked with them in person late on 6/29 about doing a wheel alignment. They quoted me less than others in the area (Big O, Wheel Works, etc.). The next day I took my 2000 Dodge Grand Caravan there and came away very satisfied. They had adjusted the toe-in & toe-out, and got the steering wheel straight. They explained that not all of the normal adjustments could be made because the caster & camber are set at the factory and are not adjustable. This was not news to me, since I put 140,000 of the 170,000 miles on this van. I've had a few wheel alignments done in that time, and have always been told that these couple adjustments are factory set and cannot be changed, even though after years of having various services performed, the caster & camber no longer meet specifications. Caspian Auto Care explained that kits should be available to replace the non-adjustable parts. They had called around, but none were available from local parts suppliers. They said if I get the kits myself, I can bring them in and they'll do the complete alignment. I appreciated the thorough explanation and the effort they had put into trying to get my car into proper specification. I was ready to pay what they had quoted; as I said, it was less than what others had quoted for doing the exact same service. I was then very surprised to have them charge me significantly less than what they had quoted. They felt the job was not complete and they refused to take full payment. read more

I had just purchased what I thought was a reliable 2002 328i BMW. I hadn't had it for two months when the fuel pump went out. Being relatively new to the San Ramon, Dublin, Pleasanton area I had no idea where to take it. Initially I was going to take it to the dealership, but to my surprise the reviews were terrible. I needed someone who I could trust as I knew the repairs would not be cheap. I asked my insurance company for referrals and they gave me about 4 suggestions. I reasearched all 4 of them on Yelp reviews and Caspian came out on top. I had no choice but to trust that the reviews were accurate. To my delight they were right on! The customer service was outstanding!! Having car problems could not have come at a more worse time for me financially. My credit car was maxed, my savings was empty and I wasn't due to get paid for another two weeks. Lynnette and Brian were wonderful!! They were very understanding of my situation and did not pressure me to get my car out at all. Brian completed the repairs and patiently held onto my car until I had the funds! Two weeks later, much longer than even I expected I picked up my car with initial repairs complete and then some. Brian even took the initiative to repair my rear tail light that had gone out. I couldn't have been more satisfied or pleased. They were truly a blessing! I didn't get to meet Brian but Lynnette was just as friendly, pleasant and professional as everyone had said. She even gave me notice of repairs to be aware of in the near future so it wouldn't come to me as a surprise. She was amazing! They will definitely get my business again, and again and again!! read more