Carlos and team are awesome. Had a slow leak in my tire for weeks. Came in and 25 minutes later I was out the door, nail out and all patched up. Super friendly staff, quality work and fair prices. Thanks to all! read more

I have a car with low-pro tires that get their ass kicked by the City potholes every winter. Unfortunately, way too many tires that need to be changed. With that, I have brought my cars to Rafael and team @ Cassidy numerous times and he/they are efficient, quick and don't try to upcharge you, while always being professional. Sitting in the waiting area has allowed me to see them interact with other customers and they are always attentive and clearly explain the process. For an industry that at times is stigmatized in a negative manner, Rafael and team have my respect. I would not hesitate to refer any friend or family member to them, which says it all. read more

I brought in my car for an oil change. The drain washer was not replacing causing the oil to leak increasingly overtime. It caused a permanent stain my driveway and could have led to unsafe driving operations. It eventually leaked copious amounts of oil so took it into the dealer. Documentation from the Lexus dealer explaining the incorrectly done oil change as the main cause. Called three times to resolve and manager blew me off. First saying the manager in charge would call me back. They never did. Second call he said he'll look into it and call me back. Never did. Third time they said they'll check with upper management and call me back. They never did. I usually enjoy supporting small businesses and this location is very convenient. However I cannot in good conscience recommend this place or bring any cars for work here. read more

I've been coming here for a number of years, for my annual oil changes and a few miscellaneous car/tire repairs. Service is always fantastic, my car is always ready when they say it's going to be, and I am always treated with respect and feel like pricing is very fair. I can't say enough good things about this place and the people who work there. The manager, whose name sadly escapes me, has been there for years and is always especially awesome, so I'm giving him a special shout-out. read more

Had a low tire on drivers side of an unmarked squad car & stop by to see if they could just put air in the tire. Guy says I have people ahead of you, didn't seem to display any professional courtesy. I left in the car, drove to the 7/11 best 2 dollars I ever spent putting air in the tire. I wouldn't come back to this location in my personal vehicle ever.. read more

This is the ONLY place for tire service, repair, new replacement tires. Highly recommended for service, quality and personal touch.

Great place to have tires repaired. The service was fast and reasonably priced. Will always go there for tires.

so my girlfriend took her car for an estimate, she was told she needed a oil pan and new brakes quoted at about 1200.00, luckily I took it somewhere else, she didn't need a oil pan or gasket, brakes are good for quite a while. 480.00 to fix a gasket and o rings. why try and take advantage of someone. no thanks on Cassidy read more

This shop is the greatest! Whether buying a new set of tires or fixing a flat, Raphael and the rest of the staff are professional, friendly and fast. They patiently answer questions and are able to explain issues they uncover in a way that anyone can understand. They stand behind their work and their prices are fair. I highly recommend them for the next time you need tires and ancillary services. You won't be disappointed. read more

I got a flat tired on Western today and luckily I was across the street from Cassidy Tire & Service. They literally came to my rescue! They were able to find me a brand new tire and change it for me all before my 5 year old (who was also in the car) could say, "I'm bored!" The service was great, everyone was very helpful and considerate, and the price was extremely fair. read more

Quick Note- Tesla friendly facility! I ended up running over a nail with my electric vehicle and my tire was barely holding pressure. I called first thing in the morning when they opened to see if they were able to assess my tire and if it was fixable or not. Some shops in the Chicagoland area do not work on Tesla's if the vehicle needs to be jacked up/ lifted but this facility does! The manager and the staff were so friendly, they were able to get me in and out in under an hour. The entire process was super straight forward. They assessed the tire, told me it was fixable and if I wanted them to fix it. It was around $40 dollars for them to patch 1 punctured tire. While I waited, the lobby was spacious and super clean, and there was also complimentary wifi along with lounge chairs. I would definitely come back for car services if I needed it! read more

Service was great. And the technicians did a great job aswell. I was in need of a tire and they did just that. They got me out of there pretty fast. I'd recommend anybody around the area. And if your in an emergency situation like I was go there. read more

They have been consistently helpful and always give me fair quotes in comparison to other options in the area. The work is always done in a time sensitive manner and they are excellent about communicating consistently. Highly recommend! read more

Even though he was down two technicians, manager Rafael Ortega was able to fit me in for an emergency tire change on my dualie ambulance/RV. It was going to be four hours, but I knew he was doing the best he could. I expected the worst -- to hear nothing, call back after four hours, and learn it would be another few hours. Nope! After just two and a half hours I got a call from him saying my truck was ready. I hadn't asked the price when I dropped off the truck and was very pleasantly surprised how fair and reasonable it was! I would definitely go back to Cassidy for future service needs and highly recommend them. read more

Went in for low air in tire. Was told I had a nail in a tire that couldn't be fixed because my 2016 tires were too "old" and could no longer be repaired despite plenty of tread. Recommended replacing all 4 for $1,000 and offered to do it on the spot. I declined and went to a tire patching bizz who informed me there was no nail, just a slow leak from around the rim which he cleaned and rotored--for $15. read more

It's unusual in today's day to find an auto repair firm that's honest and reliable, but Casssidy surely is. Audi quoted me an outlandish amount for a break job and a new wheel rim. Cassidy quoted a price half as much. When I took the car in Cassidy informed me that my breaks were fine and the dent to my wheel rim was minor and the tire was not leaking air. Rafael and Melanie were very helpful and their honesty was greatly appreciated. read more

Had a nail in my tire & was taken care of quickly. Will go back for other services in the future.

I rarely write reviews but wanted to give a shout out to Cassidy on Western. Stopped in without an appointment to confirm it was time for new tires. Dennis took care of me within a few minutes and I was able to wait while the new tires he recommended were installed (rather than make an appointment and have to come back in a few days). Whether you are in the market for new tires or just need to have your car serviced, this shop will do you right. They are family owned and have been in Chicago for decades which speaks volumes to their reputation. If you want quality service at a fair price from someone you can trust, you should seek them out. read more

The best. They always do a great job, and are friendly and polite. I will continue to bring our vehicles here for service. The Manager goes above and beyond. read more

Bad vibe due to unfriendly service. Price for a replacement tire was unfriendly as well. One year adter I bought a set of 4 tire, "I dont think we even carry this tire anymore. But i can sell you this other one for twice as much." I'd score them less but up to today, I had nothing but positive vibes. I walked read more

I had to stop in today to have my car serviced, thinking I needed a new battery. Luckily these professionals quickly realized that there wasn't anything wrong with my battery but found that I needed a new alternator instead. I was in a bit of a bind, as I had to work the next day, didn't have a ride home, and was leaving on vacation the following day. Leaving my car overnight wasn't really an option. They jumped in, went and got the required part, and had my car repaired and ready to go almost an hour before it was promised. Their customer service is an amazing example for everyone else to follow. The whole team was so kind and knowledgeable, and they got me back on the road quickly. They even had a charging station so I could charge my cell phone (including the cable I needed). I won't go anywhere else now. Dennis and Raphael and the rest of the Cassidy team, thank you! read more

I am very pleased with the service I received from Cassidy Tire Service on March 3, 2022. Mr. Ortega, the manager recommended a new set of Continental tires and I have not experienced such a smooth ride since I bought my car. I also had an oil change. Now I love driving my car. I'm very grateful to Mr. Ortega for his help. He is efficient, honest, polite and a very nice man. I highly recommend Cassidy Tire Service. read more

I was very happy with how I was treated and the respect shown to me from the staff. I had a flat, the staff promptly took care of the problem. In my scenario my wheel was cracked, which sucked. But the staff went out of their way to find me a wheel through a third party. They were even cool with me ordering a used one off eBay. Nice folks, great experience. I'm happy I bought my tires from them. read more

After having a horrible experience at Pep Boys, I brought my car in to Cassidy. The staff was phenomenal and helped me right away. Highly recommend. read more

We have gone to Cassidy tire for many years and always been glad we did.  In recent years we have gone to the one at 3235 N Western. They have always gone above and beyond. The manager, Rafael, is not only efficient, a good problem solver, but he is also very kind.  Jonathan Morales was a great help to us.  He is very gracious and on top of what needs to be done and that it does get done.  The entire team here is wonderful.  You will not be disappointed!  A pleasure to have such honorable, competent people working there. read more

I bought a Groupon for an oil change and tire rotation from Cassidy. I picked this location because it's closest to our house. I made an appointment to go in and have the service when I realized that the Groupon actually expired the day before my appointment. Was this a problem? Not at all. Dino is a sweetheart. I came in with the baby and Dino was practically whispering as he did my paperwork because he didn't want to wake the baby. He also cranked up the heat without me asking because he wanted to make sure it was warm enough for the baby in the waiting room. He even offered to change the channel of the TV for me. Super nice guy. I was told the oil change and rotation would take 30 minutes. I was in and out in less than 25. Great, fast service! I'll be back! read more

Great service. I had to tow my Tesla to the tireshop because of a flat, and Tesla wasn't available for emergency flat repair. They were really professional and tried really hard to help, despite their power being down due to a storm. I eventually got it back, and they didn't try to upsell me on anything. read more

The guy at the front desk today... I'm giving him credit because it's hectic here and still taking care of the customers and doing the best he can to get things done for the customers. He mentioned they were backed up with repairs/work. He definitely is making sure that the customers are getting their car in a timely manner. read more

I had a really good experience here. My 2009 Nissan Murano needed some pretty extensive repairs to the axel, tie rods and power steering. Rafael made sure I was informed throughout the whole process with photos of the parts they replaced and they were even able to get it completed ahead of schedule. I wouldn't hesitate to go back or recommend to a friend! read more

I've been several times for oil changes and tire issues. They are great about taking care of the problem on the same day. Honest estimates, great service. read more

Just got off the phone with my wife who was at the Cassidy Tire & Service in Calumet City because of a low pressure reading (18psi) in the rear passenger tire. They discovered several puncture holes and one nail still lodged inside the sidewall. My wife thought the shop just repair it but since one hole is in the sidewall they could not do it, understood but what was not a that the employee told her would need two tires because the treads of the other was below 8. She called me to verify the soundness of their "policy" and of course I told her to tell them to put the spare on and head to a place I use frequently in that area. Ridiculous, she has a 2017 Murano with less than 35,000 miles and it's not as if she's racing the Le Mans or Indy 500 where tire balance is a matter of life or death. Moral of the story if something seems off phone a friend. read more

Excellent and quick tire repair. Very courteous and put my entire trunk area back together neat and tidy.

I will be as concise as possible. I went there to have my summer tires/wheels to put on, and while they were in the process of taking off my winter tires/wheels they managed to break my wheel lock key. Luckily, they were able to remove all the wheel locks ,and ready for summer tires/wheels to put on. They did not even offer any discount or credit on the service, just blatantly told me to get another set of wheel lock kit, or just put on the regular lug nuts. They did, however, offered to tighten the regular lug nuts if I have them, otherwise I will have to come back with the lug nuts for them to tight down the rest of the 4 nuts. (I ended up doing myself at the condo parking garage). Anyway, the only reason I am still doing business with them is because they offer tires/wheels storage program, other than that I would rather go elsewhere. read more

I was here 3 different times recently for car related situations and Raphael went above and beyond to take care of me. Tire was patched in 10 mins, another tire replaced while I waited, and then brakes and alignment replaced and performed in a day. Service is consistently good, and Raphael makes sure you leave there a happy customer. Location is great, prices are fair, waiting area is sufficient, and the guys are trustworthy. read more

I strongly suggest you find another option. After multiple issues the only solution they provided was to go somewhere else, which would have been much better advice before I paid them! First, when they put tires on my truck they scratched up the rims. Their answer was 'we are not going to do anything it, you need to repaint the rims'. Then, a year later I noticed that the tires they had installed and 'aligned' were destroyed due to misalignment, their answer was 'you need an alignment and new tires'. When I pointed out that they installed the tires and did the alignment only a year ago and asked for them what they would do about it, their answer was 'nothing'. You would be doing yourself a big favor by finding another service center. read more

Great service. Came in for low tire pressure. They found the problem and fixed it in 30 minutes. They didn't try to upsell me on anything. They even showed me how they dunk the tires which was cool. I will go to them again for any tires issues. read more

Stopped in on this morning to see if they could pop my plastic guard under front bumper back in. It was literally dragging as I was driving. Johnny got me in right away and was fixed in less than 20 minutes for under 30.00, and he gave me a 20 dollar gift card to Starbucks! read more

I should've known better than to go to a tires place to get my brakes fixed. Long story short: shortly after my wheel lock issue, my brakes started making an awful crunching sound. I went back to Cassidy Tires because I thought they did a good job with my wheel lock. Cassidy proceeded to "fix" my brakes but not really because after I got my car back, it would wobble in n a strange way whenever I pulled up to a stop. When I took my car back to Cassidy to get it checked out, they told me everything was fine and made like they didn't detect the wobble that I was experiencing. I knew I wasn't imagining things so either these guys were clueless or they were flat out lying to me. Either way, I vowed to never go back to Cassidy for anything and to never recommend them to anyone I know. read more

I just visited Cassidy Tires to have a tire patched (after a flat supposedly caused by a razor blade - damn Milwaukee Avenue!) They were friendly, helpful & respectful - didn't make me feel stupid like some other car repair places do. And they did the job pretty quickly & didn't overcharge (well, I'm not sure how much this type of thing is supposed to cost, but it seemed reasonable). I'll put it this way -- I didn't walk out of there worried that I got ripped off or annoyed that they tried to up-sell me on anything (like a whole new tire). Quite the opposite, actually...I walked out satisfied & willing to recommend them to others. read more

I hate to have to do this, because on the surface, these guys seem like real sweethearts compared to your traditional gruff-and-tumble mechanic. But sometimes that pleasant facade is how they getchya! So, I brought my car in a few weeks ago for an oil change, and also asked them to look at my two rear tires to see if they could tell me why I was vibrating like a seismograph in LA at interstate speeds. I figured I'd just need two new rear tires (I'd recently replaced the front two). My car has about 40k miles, so it was about time to replace the factory tires anyway. Dino calls me up about an hour later and says, "Well, I have good news - we did the oil change no problem, and we can fix your vibration problem with two new tires...two new rear struts and, because I don't know how your front ones are, since it looks like you just got two new front tires, we should replace those too...We can get you out of here for $1,600." I literally dropped the phone! That's "good" news???? I just laughed and told him I'd just come get it and pay for the oil change. They did show me how the rear tires had gone out-of-round and were a little cupped, and that's why they assumed I needed new struts. I took the car to another mechanic and he laughed at the notion that I needed new struts on a car with only 40k miles. So, two new tires and a four-wheel alignment, and only $330 later, I was done. I mean, it's just the nature of business to try a little bit of an upsell, right? But $1,600? C'mon guys. Be reasonable. Not ever going back there again. read more