I've been going to another auto shop for many years, but when I recently started having some electrical issues with my car, they were unable to fix it after looking at it on two separate occasions. I then took it to another shop, and they told me they also couldn't fix it, and directed me to Reliable Auto Repair Center. I was impressed when I called Reliable and the man I spoke with was confident he could fix it. The first time I brought my car in I had to leave immediately and bring it back the following day, because I was told they wouldn't be able to look at it until then (there were a ton of cars outside and they don't take appointments: first come, first served). I dropped it off the next morning and by early afternoon I had a diagnostic report and estimate. They also found a few other issues with the car and fixed everything for me by the next day. Communication was great, every person I interacted with was professional and kind, the cost was reasonable, and best of all my car finally works properly again. I will definitely be bringing my car to Reliable for all service and repair moving forward. read more

I have been going here for years and they used to be exactly what their name said "Reliable". The last few years I would come in for a simple repair, get quoted a reasonable price. Then after a number of phone calls, my price would almost always quadruple and the problem would never be fixed. The last time I paid almost $4k for some suspension work and it was never repaired. After bringing back 4x's I thought it might be the tires. After paying over $1k for new tires it still wasn't fixed. I finally just took it to a Midas shop and after 15 minutes and $50 my car ran good as new. I'm not sure if these people are crooks or just completely incompetent but don't bring your car here! read more

Was loyal to here for many years but had a bad experience. Took the car in for brake pads and other standard repairs. They had my car several days and claimed all was finished after a high price tag. Turned out that they never replaced the brake pads. A simple repair ended up being a week without my car and hundreds in ubers to compensate. Haven't forgotten and still mad about it- felt like they took advantage because I'm a young nice girl! read more

I've been taking my car to Andy, Tom & Bob for close to 20 years. I've always found them to be honest & trustworthy. Generally, even if i don't have any issues, I will bring my car to them twice a year. Kind of like going to the doctor to make sure small issues don't become big, expensive issues. I really can't praise them enough. read more

I can't recommend this place high enough. I had the pleasure of working with the owner, Andy. He's just gained a life long customer. I have a "new" Porsche 2020 Cayenne. I bought it knowing it needed the major service interval, as well as $4k of other work the dealership said needed done. I called Reliable Auto and explained what I needed done. The person who answered told me to wait a moment. Andy, the owner, took the call. He told me how the dealership was trying to upsell me and the car absolutely didn't need a number of their recommendations. I took the car in the next morning. He ran diagnostics, examined the car, and confirmed what he had told me. A lot of the service was absolutely not necessary at this time. He identified work that will need to be done in the future, but at no point pushed me to do it immediately if I didn't want to. He even pushed me against doing it now, given it wouldn't be cost effective given the lack of immediate need. Even better, for the work that did need done immediately, he searched for an aftermarket part that would cut my cost with no impact on performance. I usually despise getting my cars' serviced. I don't know cars well & have had no choice but to take the mechanics word when I'm told something needs to be done. I tend to leave feeling like I was probably ripped off, but am not knowledge enough to be certain. For the first time, I leave having my car serviced feeling like I had a real advocate working with me. Andy seemed to truly care about me, about saving me money, fixing my car in a cost effective manner, and while identifying things that will need work in the near future (brake pads & spark plugs, for instance), at no point did he try to push me to do it now. Andy did whatever the opposite of upselling is. A big thank you to Andy for his ethical business practices & great work! read more

Andy is a trustworthy individual, and after being a client for over 20 years, I can confidently say that reliability is their strongest attribute. Just like my father used to say, you definitely get what you pay for, and this holds true in this case. Thank you, Andy. read more

I have been going to reliable auto for 4-7 years. When I started going to them I lived nearby and found them on Yelp. I have now moved to a south west neighborhood and continue to make the trek to them. This past week my car had major issues and they were incredible. They were honest, kind, and continued to appreciate my sarcasm during my stressed out panic. Andy and his team are the best! I can not say enough about how much I appreciate having this "reliable" location to take my car. read more

I can't say enough good things about Reliable Auto Center, where I had to bring my car relatively recently. I had to get my car towed and several other places in the area were very full and said they couldn't see my car for a few days. One of them referred me to this business, which ended up being a complete blessing. When I called them, they said I could bring the car in that day and they would see it tomorrow. By the time my car got towed, it was very close to the store's closing time. Traffic set us back a bit past closing time so I called them to let them know. They offered to stay slightly later so someone could be there when my car arrived, which was really kind and considerate of them. The next day, they called me by mid-afternoon (as they promised) to tell me what work was needed, the price, and when I could pick the car up. I was so impressed that they were able to check the car out so soon, their rates were very reasonable and fair, and that I could pick up my car just a few hours later. Car issues are a huge pain and a major headache, but Reliable Auto made the experience less awful and the business is true to its name. They are certainly reliable and very fair. Hopefully I won't have many other car issues, but I will absolutely bring my car back here if it needs anything. read more

I have been coming to this shop for over 30 years and what ever they fix big or small. Is always don't right they don't over charge you there work is excellent. And most of these auto shops rip you off and mess up your car like I said its the best place in chicago to get your car fixed kids don't work there they have skilled mechanics read more

These guys are crooks! Ii came to Reliable Auto to fix the squeaky brakes on my Audi. They charge me $780 to replace the brakes and rotors. 2 weeks later they were squeaking again. They told me it was an issue with the model and they couldn't help, then charged me for the visit. 6 months later the brakes were still squeaking and I took them to another auto shop. They told me (and showed me) that Reliable had put on used brakes and rotors. I had to pay another $800 for new ones. Horrible experience. Will never go again. read more

The people here are friendly and honest (as far as I know). A friend recommended this place for our repairs. The work we had done was completed within our budgetary expectations and so far seems to be above and beyond what others have done for the issue, which has been ongoing for us. As far as I'm concerned, we have a new go-to repair shop. Please keep up the good work. read more

Andy has been in business for decades. He does quality work at FAIR prices. The work is done in a timely manner. Andy spends time with customers explaining what needs to be done and why. He tells customers the prices of parts and labor. This is one of the best auto mechanic shops in Chicago. read more

Helpful, well priced, great to deal with.... Both busy work and mechanics. Strongly recommended .

They are honest and they do good work here. Been going to this place for years and will continue to for all car related fixes. Highly recommend. read more

This place lives up to its name. They will find what is exactly wrong, fix it, and that's that. They won't do more, they won't try to upsell you extra stuff. If I want something done right the first time, I go here. read more

Frustrating update. In my original review, I mentioned the necessity of asking for Bob. In the time since, many of the original, old-school mechanics have left Reliable. In their wake are a younger crew who, to my estimation, do not share the work ethic and skill of their older counterparts. Or, just the ethics. I stopped in to get a part so that my windshield wipers would work. I also asked to get my fluids changed and my tires checked before heading on the road. In a couple of days, I received a call that my car was ready. My invoice noted labor, cost of the part and tax. Fine. A couple of days later, I'm driving to the south side when a big rain storm pops up. 'No worry," I think, "I'll just use my windshield wipers." They don't work. As I am driving down LSD S, in a rainstorm, my wipers THAT I JUST PAID PARTS, LABOR AND TAX for don't work. Grace of God, I don't die or kill anyone else. I call Reliable, livid. My response, "Oh, we jimmied the part. If you want it to work right, bring it back in and we'll work on it for free." Wait. Seriously, wait. Did you just tell me that despite charging me for a part, labor and tax you actually did the kind of work on my car that I could have done? And you charged me for a part you never included? Is that what you just told me??? I kept it together, knowing that I needed to get the work done without retribution. Two attempts at picking up my car at the designed time later, I had my vehicle -- without charge. But, the damage was done. They handed my car over with zero apologies. If you don't care, why should I? If you are going to admit to swindling me, why would I ever come back or tell others to come back? If being a long-time customer means nothing, why would I ever patronize your garage? But, it gets better. Within two weeks (and, admittedly, to the surprise of no one at this point), those fluids I had checked? Yeah, didn't happen. I had to add oil and antifreeze to my car. And, the rough & rugged husband of my one my best friends added air to all four of my tires, since it hadn't been done. Glad they charged me for it. read more

It doesn't get much more frustrating than getting a flat tire on your way to work in sub zero temperatures. Pulled into the closest auto body shop - Reliable, with a bad attitude and was quickly put at ease. Andy showed me the tire, explained what happened and gave me some options to replace the tire, including buying some cheap used tires to get me through the rest of winter, to avoid damaging brand new tires with the awful city potholes. This option saved me about $200 in tires, though he was happy to sell me new tires if I wanted them. I spent an hour and a half there (busy morning) and was charged only $70 for replacing of 2 tires with good quality used tires. I got lucky when I didn't have a choice of where to go, and would recommend Reliable when you do have a choice. read more

Reliable Auto Repair Center - Auto Repair Near Me - Chicago, Illinois

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My Hyundai was recently vandalized. The back passenger window was smashed and the entire ignition was ripped out of the car. With all the theft from these cars, Hyundai parts are very had to obtain. After Reliable received the wrong parts two times, Andy went searching for the needed parts and found them. Many thanks. If I could give Andy and Tom more than a five star rating, I would. read more

Only positive things to say about Reliable Auto. Very straightforward explanations as to what needs to be done and at fair prices. I have never felt that they are doing unnecessary work and have been a satisfied customer for almost a decade now. read more

Andy and his staff are the best. I will never go to a dealer again for any car repairs or scheduled maintenance. Reliable lives up to their name. read more

Quick and fast oil change. I left the car there and they called me in few hours to pick it up. Would recommend this place to everyone in need for oil change read more

Reliable gave me an estimate of $805 to replace the rear control arms on my Honda Element including an alignment. I've been happy with their work in the past but they must be used to dealing with yuppies who pay to have their groceries delivered. What they claimed was a difficult, full day job took me 2 hrs to do in my garage with hand tools. The parts cost $120 and would've cost as low as $65 if I hadn't bought top of the line parts. Thought I'd found an honest shop, guess not. read more

Very accommodating on short notice. Friendly staff. Called 1hr before closing for 2 tire install, and they were quite busy, but saw the value in an easy job/quick turnaround. In and out in about 30 minutes when I couldn't get anyone else to commit to less than 3 hours for the same job. read more

The guys over at Tuffy recommended Reliable Auto. My back brakes were completely shot. The rear right brake pad had completely worn out and it was scratching metal on metal making a horrible noise while I drove. They got me in at 7am when they opened, diagnosed the problem immediately and called me with the next steps. My car was done by 1pm. They could not have been nicer or more efficient. I will certainly be coming back here again. read more

Tom is the best. My check engine light turned on my Mercedes (didn't know that not many places in the area will work on a Mercedes). They took it in right away and called me with a fair quote. Picked it up within a few hours after getting all the spark plugs changed. All good now and highly recommend reliable auto read more

Had a flat tire/rim leak and my car was fixed within hours. Reliable, kind and very fairly priced!

They're a great local shop. I've brought my car in a couple times. First for an oil leak, which they were able to fix quickly. I brought the car in the morning and it was ready after noon. The second time was when I replaced my car battery. I ended up shearing off the head of a bolt for the battery hold down. I tried drilling a starter hole and had a screw extractor, but didn't have much luck. I brought the car in and they fixed it up; brought it in the morning, fixed after noon! This happened during COVID-19 and they were following every precaution as well!! I'm happy to have this shop in the neighborhood! read more

I've been here twice in the past couple months, both times they probably could have probably taken me to the cleaners but didn't. I'll definitely be back next time I have an auto issue. read more

I brought my car to just get looked at and they charge me $130. I go to leave with my car and my key fob doesn't work when it was totally fine when I brought it in. Then, the day after I noticed exposed wire by my brake pedal that wasn't there before. Don't go here. You will get scammed. read more

Amazing service. Fast, reliable, easy. No hassle, no bells or whistles, but they don't need it. Old school auto repair at its best. This should be your go to auto repair center if you live anywhere in the north side! read more

In a world of sheisty auto mechanics, these guys are so welcome! They're super honest, up front, and just matter-of-face about things..making sure you understand what's going on with your vehicle and the steps being taken. I took my car in to possibly replace the bumper due to a few small holes. One of the gentlemen checked the price of the part, then came back and told me to just get some bumper stickers because it wasn't worth replacing the whole thing. Totally recommend! read more

I came here recently after seeing great reviews on yelp and it didn't hurt that it was close to my house. I needed a new side view mirror because a car side swiped my car when it was parked on the street. I called them and they ordered it and had it within 2 days and I waited 35 minutes to have it installed. I called nearby shops for a quote for the part and they were at least $50 cheaper. Most auto shops would take awhile and ask you to come back but this place really wants to fix it and make sure you aren't waiting long. I hope I don't have any more issues with my car but if I do, I know I have a go to place. read more

These guys are absolutely amazing. They know exactly what they are doing and it's great value for your money. The service is extremely reliable and efficient. You can easily tell that they are interested in fixing the problem rather than fleecing you for your money. Very affordable especially for the level of service you get. Highly recommended! read more

This place was so helpful!! I had a flat tire on a very cold day in Chicago. After contacting roadside service I was told there were very long wait times for assistance. I was with a friend and we decided to drive (I know, not the best idea) 4 blocks on a very flat tire. The staff at Reliable Auto Repair Center was quick and had a new tire delivered and installed in less than an hour. Everyone there was nice and easy to work with. I definitely recommend. read more

I was having car troubles last month and this place was actually recommended by the guys at Tuffy's on Diversy because they were too backed up with work. I had a coolant leak and the engine was smoking as I pulled in. The building looks like it's seen better days, but the business and the staff are straightforward and helpful. They told me they would call with an estimate once they checked it out. I got the call within an hour, and they told me exactly what was wrong with it and broke down how they came up with the estimate. Their hourly labor rate was just a hair steep, but hey, this is Chicago baby. They fixed the leak that afternoon and when I went to pick it up, the bill was exactly what they quoted. No B.S. at this auto shop, just good honest work. read more

Probably one of the most inexpensive garages in the city for servicing imports. Oil change for my Saab? Only $32. If you're going on a trip, let them know that you want to make sure your vehicle is 'road ready' - these guys really are the best! read more

I've now taken my car here twice, in a week, and both times had a problem the first time I drove it after picking it up. I initially dropped it off because I was having problems starting it randomly and had to jump it already once or twice. The battery was less than a year old, so I had my doubts that was the problem. I picked it up the next day after they "tightened" the connections on the underbody. I was a little suspicious that was the problem. I was right. The first time I drove it, the car proceeded to stop accelerating while driving on Belmont and completely turned off. (At least I wasn't on Lakeshore???). The car wouldn't start the first few tries and once it finally started I drove back to Reliable. Mostly because I had been on my way to the airport and the car had died about 2 blocks from the shop. This time, they figured out I needed a new fuel injector. Great. Just great. Well now I have a new fuel injector but the car overheated the first time I drove it. The radiator is less than 2 months old as I replaced it over the summer. I'm sorry but I can't trust people who have twiced worked on my car with problems resulting immediately after pick-up. Oh they also did not give me credit for the $45 worth of labor they did on the first drop off for tightening the "connections". Will probably be reporting to the BBB and just be happy I haven't wrecked the car completely as a result of their inattentiveness. EDIT: So my car continues to have problems starting. A new mechanic told me there's absolutely no reason why this problem would be caused by the fuel injector because it would start anyway and just run shakily on less of the fuel injector. read more

My car had been making a weird noise for a few months and I had been putting off getting it checked out for far too long. Procrastination is a serious fault of mine. Of course, after driving it anyway for months and at the climax of a particularly weird and uncalled for argument with a passenger, the check engine light comes on. When it rains, it pours. I drove the car, hoping it would make it, over to Reliable and was able to chat with Andy just as they were getting ready to close. He was very kind to me as it was obvious that I had been crying--he must have thought I was upset about the car--and reassured me that it was probably nothing serious and not to worry. I called this afternoon to get the diagnosis and Andy gave me the rundown. I dont know what car repairs should cost but the price seemed fair--I had expected to have to pay more. Andy had the car ready for me by the end of the day! I was impressed with how quickly it was finished. I cant say if I got screwed or not, but I feel like I was treated well and I dont feel like I paid too much. Just to have the car fixed within a few hours was enough to make me feel good about the experience. read more

I drive a Mercedes with ton-o-miles on it. It used to be that I would nearly cry from the cost of any repairs. I was told to go to reliable. The cost of my repairs have been cheaper than what I would have expected from anywhere. They are the most honest people I have ever dealt with in auto repair. I walked in and mimicked a noise the car was making and Andy knew right off the bat what it was. I neglected the "check engine" light for almost a year because 3 other places told me $1200 to replace the WHOLE sensor. Andy told me he could replace it, but it's only a $100 casing that needs to be fixed. I would have never known if he told me the same thing. Andy and Bob, thank you...for not making me cry like a little school girl when I have to get my car fixed. read more

Just wanted to give a shout out to Reliable Auto. I helped someone jump start their motorcycle from my Honda today and then realized I couldn't close the hood all the way... so I dropped by Reliable and they fixed it for free.... it was a problem with the latch. I just thought it was nice of them to do that for free and wanted to return the favor by leaving a good review. :) read more