On Monday of last week I purchased a track machine from DeAngelis Rentals / Parhar Repairs. The…read morelisting stated the machine "ran mint," had about 1,490 hours, was maintained in-house by their mechanics, and had new tracks. Before agreeing to the deal I spoke directly with the owner and specifically asked if the machine had any major issues beyond cosmetic wear and if it operated as it should. He assured me it ran very well and had no issues at all. We agreed on a deal Monday morning and the machine was delivered by midday. When it arrived, the machine was extremely dirty and the tracks were packed with mud, cement, and debris. I was told it had been on rental the day before. The listing had also been up for some time, yet the machine now had over 1,600 hours, not the ~1,490 hours advertised. I unloaded the machine and ran it briefly, then parked it. About an hour later I went back to properly test it and immediately heard a knocking noise. Thinking it might just be debris stuck in the tracks, I started cleaning them out. That's when I discovered the track was worn extremely thin and actually broken, and the drive sprocket was completely worn down. I called the owner immediately and his response was "I had no idea." There were also several other issues with the machine. To his credit, he agreed to send a mechanic out to replace the track and sprocket. Two days later the mechanic came and installed them. After finishing, we both test drove the machine and it was still clearly not operating properly. The mechanic said he needed to go speak with his boss. I spoke with the owner again and he said he would think of something and get back to me. At this point I had already lost three full days and still had not been able to use the machine since delivery. Because the track and sprocket were worn so badly, I suspected a deeper issue and had the machine inspected by a mechanic who specializes in this exact model. The diagnosis was that the drive system itself is failing, which is a major and expensive repair. When I finally spoke with the owner again on Friday, I was passed off to a second owner who said he would come look at it Monday. At that point I explained that the machine had been inspected and clearly had significant mechanical issues, far beyond normal maintenance. The hours were misrepresented, the track was broken upon delivery, the sprocket was worn out, and the machine absolutely did not "run mint" as advertised. I asked them to simply take the machine back. By then it was Friday and I still had not been able to use it. Instead, they continued to try putting band-aids on the problem to get me to keep it. I even offered to let them keep some money for the delivery, but the owner refused and told me I should have done my due diligence and had it inspected before buying it. Honestly, that's the first thing he said that I agree with. But I specifically asked him to be honest with me before making the deal, and I trusted that I was dealing with a reputable rental company that maintained its equipment properly. When he refused to take the machine back, it became clear what kind of situation I was dealing with. Lesson learned. I assumed that the year, hours, and the fact that it was coming from a rental company meant it would be as advertised. The machine is now being inspected by the manufacturer and the company that originally sold it. We'll see where this goes, because misrepresenting equipment in a sale is not something any business should be doing. Buyer beware.

Nich and Karan are the local company you want to go to. Very fast response to all matters. Rental…read moreset up and return was easy. Try them out ,give them a call for whatever you may need. I will definitely call them the next time my family needs anything. Most of all very nice people to deal with. Buy the way I rented there aerial boom lift.

Small location, easy to find, AND excellent service. The guy that helped me had a great sense of…read morehumor and was professional. I utilized the notary service and he was super efficient. When I'm in the area I'm sure to come back.

I just have to tell you how solid this company is. I just had my second hitch put on another auto…read moreof mine. A 2016 Nissan Maxima. I was told that it might very well not be able to get done on my car because of a couple of bolts the have to be removed from the muffler to put install the hitch. Apparently these bolts have a strong tendency to snap in the process. When I talked to Chris about this I told him that if I can't trail my boat, I can't use it at all (which would be a nightmare for me). He assured me he would do everything he could to manage a good installation. That was yesterday. Today I took out my center console fishing boat for the first time with the Nissan and it was a dream come true. Thank you Chris and Patrick for always taking such good care of me. Truly- Jeff Hopkins

I needed a hitch put on my car and all of the employees couldn't haven't been nicer and more…read moreaccommodating. Andrew even put together the bike rack for me and mounted it. If you need a hitch on your vehicle, I highly recommend having it done by U-Haul of East Islip.

I rented a U Box to move my things to Florida, Chris was super knowledgeable and answered all my…read morequestions and made the process absolutely seamless and easy. There was another employee, Danielle, checking in the vehicles in the parking lot and working so hard I was amazed. Great team, highly recommend. They should have nothing less than 5 stars.

overall, a great U-Haul location. the manager Christopher Knepp is the most helpful guy. he…read moreliterally did everything to help us and make our experience as easy as possible. so quick and simple to pick up and drop off too. Love this location!!! thanks Chris for all your help!

The service could not be worse. At every interaction they were rude, slow, and sloppy. I will…read morenever ever go back to this business.

Worst experience ever! Extremely unprofessional. Took two weeks to get my hitch installed because…read morethey didn't order the right one. "Expedited" shipping of correct hitch took a week and a half, when they said it would be two days. When I got my car back, multiple items were stolen from it. The whole car was ripped apart with items everywhere and they just left it! When inquiring about it, they said they have no cameras and they can't do anything about it. Not even an apology from the manager, she was overly excited to tell me that they weren't liable. If you value your car and belongings, choose anywhere but here.

Ordered an air compressor online, with 2-day air shipping, and the company did not ship the…read morecompressor, allegedly tried to reach me (received no voicemails and no emails from anyone in customer service until I called for an order status update), and when I finally got them on the phone they said there was a "system glitch" and tried to double my shipping cost, as well as raise the price of the part while I was on hold with them, while I was looking at their webpage. They refused to ship me the part until I paid the "difference", and would not honor the price of the part that I was quoted on their website. Meanwhile, they were more than happy to immediately charge my credit card over $1k for the part I ordered. Unacceptably deceitful business practice, as well as extraordinarily mediocre customer service. I canceled my order straight away and paid $200 more to another company that I actually trust and have reliably used. I feel disgusted that I was cheated by their trumped-up and deceptive "sale" pricing.

MANAGEMENT FINALLY CALLED ME BACK TO JUSTIFY THEIR PERFORMANCE…read more.. They don't have enough staff, many people have left or been fired, and the staff they have is untrained. The online chat is foreign-based and has no authority to do anything. This may explain what happened to me, but it has me scratching my head as to why anyone else should order from this company. Key point: SD Springs KNOWS that they will often take 2+ MONTHS to send their orders to the actual parts manufacturers (SD Springs doesn't hold inventory)!! It then takes more weeks for the item to ship and arrive to the customer! SD Springs management, however, refuses to post these simple facts on their website or tell people about these delays ahead of time. This refusal is intentionally misleading and represents super shady tactics. Don't become another victim. --------- PREVIOUS REVIEW: Don't do it. My springs were "in stock" and promised to me within a week. It's 9 days later and nobody will reply to emails or calls. Their online chat is sourced offshore with reps who just take messages and make false promises. It's so weird because the company that is supposedly (according to SD Springs) supplying the parts (Dayton) has plenty of inventory ready to ship. SD Springs doesn't tell the truth and will not help. Had to cancel my credit card payment as I never received any sort of reply to my request to cancel my order.