I would not recommend this vendor. This service was referred to us through 2-10 Home Warranty, and…read morethe experience was disappointing from start to finish. We had a scheduled appointment, but the technician was a no-show. The vendor later claimed he was unaware of the appointment, stating it had been scheduled by the warranty company. We rescheduled for the next day, and I received a confirmation text--apparently from his scheduling software, since the warranty company had no record of the change in time or date. It was the same text I had received two days prior, from the same number to which he (the owner) stated wasn't him. At the rescheduled appointment, the technician arrived and stated the issue was electrical. I specifically asked if he saw any signs of water, condensation, or burning, anything else that could have caused the electrical issue, and he assured me everything looked fine. However, when the electrician arrived, he immediately identified visible physical issues with the A/C unit, including water, that likely contributed to the electrical problem. Trying to give the vendor the benefit of the doubt, I called to request a recheck since we clearly still had an underlying A/C issue. He offered to reschedule for the following week (so a whole week without A/C in Orlando when it's 90+ degrees). In addition to the lack of thoroughness, the company does not answer calls or return messages promptly--if at all. When they do show up, the work is minimal or incomplete. Bottom line: I strongly recommend finding another service provider.

The only good part was they responded very quickly when my AC stopped working. From them on,…read moreeverything went downhill. 1. The issue was with Float switch turning on which pretty much is a DIY thing. However, I am not much of a DIY guy and to be cautious, called them for the service. 2. He also suggested the Freon level was low but since I did not see issues with my AC before this water clog issue, I declined that as well. However, he still went ahead and tried to do something on the condenser (which was not required) and that led to an accidental Freon leak. I do understand that accidents happen but he had no purpose doing what he was trying to do. Now I see AC running slow and is not able to catch up to the set temperature. I will have to call another technician now to get Freon level checked and refill accordingly and spend hundreds on it. 3. Few days later, the issue with the Float switch came back. I called them back to see if they can help fix it since this is what the technician tried to fix few days before and was unsuccessful. The lady was very rude and said she cannot send anyone for another 4 days and that I declined other things that the technician wanted me to do. However, they have no relation to the water clogging issue which should have been a simple fix and the technician could not fix it properly because he was more interested in trying to sell me other things with it. They have lost my business forever.

Considered an essential business, (thank God, we live in Florida where it's a sauna!!) they…read moreanswered my call for a checkup and an evaluation for cooling the garage. So happy they are open during the quarantine/covid-19. They were able to come sooner than I could accommodate, so we agreed on Thursday. Two guys came out, one was training the other to be on his own soon. It was an all day affair. One of my units checked out fine. The other one had some issues so they had to drain the Freon and check it out. I asked if they wouldn't mind cleaning up the squirrel skeleton under the unit. The young guy straight up said no! The older guy chuckled, grabbed my trash bag and went up and cleared it all out. So thankful! They were very considerate of my carpet etc. Protec installed my hot water heater which is why I called them for my AC needs. I figure, if they can do plumbing and AC, they can figure out how to cool my garage. As it turned out, I needed a separate appointment for evaluation for the air conditioning install. They are not allowed to tee off my existing unit into the garage. It's illegal. So I called and they said they could send someone out on Monday. The guy came and we talked about the options. We agreed on a new install and he was able to schedule me that week, Thursday. The team of three guys, the one who grabbed the squirrel carcass, and two other men came on Thursday and installed the unit. They were here all day, but as promised, they did it in one day. They had some issues with the wrong piping and had to redo it. They also made a small hole in the garage wall for the drainage pipe that didn't work out, so they have to come back and plug the hole. They also need to come back and cover the pipes. They didn't have everything for this custom project. The idea for the garage to be cooled is to take the edge of in the summer when I work out, not to cool It all the time. It works amazing. It has a remote control. A thermostat install would be an extra charge, but you could get it WiFi compatible and control it from your phone. Protec has an optional membership which can be tailored to your needs and is priced out depending on what you want and how many units you have. I joined. It includes 15% off plumbing and AC repairs. Hope I don't need to use that benefit. They're really good about calling and emailing. They will communicate both ways or whatever you prefer. Very professional. I would recommend them. You might get a better price with someone else, but you won't get the same warranty and guarantee.

I hired ProTech Air Conditioning for AC maintenance on June 29. Since that service, my upstairs AC…read morehas not been functioning as expected. During the maintenance, my attic air handler was never inspected. I was also charged in full for a proposed UV light installation and other work before it was performed. Because my AC issues remained unresolved, I canceled the installation and am currently disputing that charge with my credit card company. Since then, I have called, texted, and emailed the company requesting assistance and asking for an itemized invoice for the services performed on June 29. Despite my repeated attempts, I have received no response. As of today, I am still waiting. Good customer service doesn't end when payment is collected. At the very least, I expected follow-up. Unfortunately, my experience has been silence.

I absolutely recommend this company! Relatively new AC kept shutting off. They came out on a Sunday…read moreafternoon and fixed my problem in less than an hour. House is cool already. Gave me suggestions for maintaining our unit. Thank you for your kindness, professionalism and knowledge.

prompt quality service!! showed up exactly as promised! ken did a great job of getting my home a/c…read moreworking very quickly! ron newsome

Tommy showed up right on time on a Sunday, Church day August 31st 2025. I really appreciate his…read morework skills and related to the troubleshooting of the root cause of the water flow every few months, we have tried multiple sources and experts, but he gave a clear path to resolve. his work ethic is high , he is honest, straightforward...straight forward. This kind of person in this industry, we should appreciate. In todays world it is rare to find such people. Please pass this to the Upper management. Great service done by them .. person who picked the call was nice too..i believe according to my family...she called and talked to similar to Tonya or similar or so.. Thanks again.. All these happened on August 31st 2025, Sunday. Thanks & Best Regards, Respectfully Submitted, Sridhar Rangaswamy aka Sri or drjustkidding US Trademark: 5030763 US Trademark SN 98620494 Promise Less/Under Promise and Deliver More Excellence is not an act, it is a Habit Honesty is the Best Policy"Be Truthful,Honest and Fair

Technician intentionally or unintentionally came up with wrong diagnosis and asking for 4 thousand…read more while we got it fixed 400 dollars from another company. Just be aware about these company Technician behavior

Vortechs is simply the best. Joe is hands on in his company, his work is amazing, you will not…read morefind a more honest person/company to deal with out there. We have used Vortechs for years and they can expect us to be customers forever. Thank you Joe.

We have been customers of Vortechs Heating & Air for many years now! They are friendly,…read moreknowledgeable, reliable, and (sometimes most importantly) they are fast! A/C's don't go out when you don't need them! Joe and the team are always great at keeping us in the loop and being fair. Not only do we recommend Vortechs, but we will continue to do business with them as well. Thank you Vortechs!!!

Brennan is the best. He always replies promptly, does the work well and is reasonably priced. He…read morehas been servicing my ac for about 25 years now. I wouldn't call anyone else.

Experiencing Florida's ruthless heat, my A/C recently took a nose dive. Having a condo that uses a…read morenon-traditional chiller system makes it difficult to even find techs willing to help. Before calling Renaissance, other companies simply would not even come out. Upon calling, a knowledgable tech immediately answered. This was refreshing simply because there was no hold music nor a time wasting answering service. An appointment was conveniently scheduled within two hours. Given that I have a tenant in the condo, the tech was willing to text me half an hour before so we could rendezvous at the same time. This level of customer service is very much appreciated. The tech arrived on time in a professional manner. Turns out the tech is the owner. He is knowledgable and conducted an investigation explaining the process along the way. This was great given that my A/C is from an alien planet. He admitted he had only seen three other units like mine in his career but still plowed through troubleshooting the issue. The price was fair and expectations set appropriately. If the issue reoccurs, there is no trip charge to come back out (a fair and honest practice). Bottomline: Very satisfied with the service I received. Finding honest service can be difficult these days but there is one truth for certain, I will be a repeat customer!

Shady company. Will not hire again. Misdiagnosed problem. Told me part was under warranty. Told me…read morepart was being ordered, but I never heard from them again. Labor estimate to install unneeded part was 2x industry average. Left me wondering if their HVAC techs are on commission? Fell for the multitude of positive reviews only to learn they were earned primarily by previous management.

Terrible company!…read more They told me a part was covered by warranty and would only charge me for labor. After 1 month they "told" me it turns out the part was not under warranty and they billed me an additional $5,000. Do NOT trust this company.

I stand behind the owner of this small business as he delivers every single time. He has serviced…read moremy unit a couple of times for routine maintenance jobs and his work and attention of detail makes you feel safe and secure. He's reliable, professional and fair when it comes to pricing. Give Dave a call and you will be glad you did.