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Castle Rock Ford

2.6 (74 reviews)
Open 9:00 am - 7:00 pm

Services - Castle Rock Ford

Vehicle battery testing

Check engine light

Engine oil light diagnosis

24 More Services

Auto general diagnosis

Auto noise diagnosis

Tire Pressure Monitoring System diagnosis

Auto no-start diagnosis

Auto vibration diagnosis

Auto diagnosis or inspection

Auto pre-purchase inspection

Auto maintenance

Oil changes

Auto repairs

Auto battery or electrical system repair

Auto brake repair

Auto engine repair

Auto exhaust repair

Auto HVAC repair

Auto light repair

Auto steering and suspension repair

Auto transmission repair

Auto wheel and tire repair

Auto windows and mirrors repair

Routine automotive maintenance

Transmission leak inspection

Auto battery and fluid recycling

Windshield wiper replacement

Castle Rock Ford Photos

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Recommended Reviews - Castle Rock Ford

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Reviews With Photos

New F150 Platinum purchased from Castle Rock Ford
Joe R.

I recently purchased a new F150 truck from Castle Rock Ford. Allina the sales person was exceptionally helpful, asking me to describe how I used my existing F150, and what goals I had for my new vehicle. She then identified the model that was the best-fit for my needs; while streamlining the trade-in process on my old truck. Overall it was an awesome experience. Zero pressure, fair price, with a knowledgeable, & friendly staff. Will purchase from them again!

Advertised price of vehicle

Extremely disappointing experience at Castle Rock Ford. Potential buyers beware of false advertising and bait-and-switch tactics. On June 17, 2024, my wife and I visited to purchase a 2023 Ford F-150 Lightning advertised for $46,245 on their website and showroom window (see attachments). This price explicitly included the $7,500 EV federal tax credit. We negotiated an even better deal for $44,499 with salesperson Aiden and finance person Wes, who both signed off on it. When we returned on June 22 to finalize the purchase, an unidentified finance person refused to honor either the negotiated or advertised price. He claimed the tax credit couldn't be applied to the vehicle price, only towards the payment. This dramatically increased the price: - Advertised price jumped from $46,245 to $53,745 - Our negotiated price rose from $44,499 to $51,999 These increases represent a shocking 16.2% and 16.9% jump respectively. This practice appears to violate: 1. Colorado's Consumer Protection Act regarding false advertising 2. The Inflation Reduction Act of 2022, which allows dealers to use the tax credit to reduce the vehicle's price We have documentation of the agreed price, website screenshots, and photos of the showroom price. I'm reporting this to the Colorado Attorney General's Office and BBB. Castle Rock Ford's refusal to honor their advertised and negotiated prices is a deceptive business practice. Their advertisement never mentioned the tax credit couldn't be applied to the price. This is a clear case of bait-and-switch. I strongly advise extreme caution when dealing with Castle Rock Ford. The price you see advertised may suddenly increase by thousands when you try to buy. This dealership seems to prioritize deceptive tactics over honest customer service.

You can see the engine filter on the right and the cabin filter on the left super clean
Jim E.

I bought my 2022 F150 at Castle Rock Ford couple years ago and today I took it in for another oil change and tire rotation. I had them change the filter engine compartment, and then the cabin filter of course obviously if it's needed as you can see, the engine filter is needed, but the cabin filter was super clean. I was told by the person in the quick lube that it takes time to take the glove box off, so they just change it out anyway when they do the engine filter, the issue is or at least my issue is it was $94 and the glove box literally takes about 40 seconds to take off because I did it myself which means to change the filter in the glove box is about a 2 1/2 to 3 minute job I'm not really happy that I was charged $94 and I didn't even need a filter. They should havel taken the glove box off seen that the filter was still clean and then just said it does not need to be changed instead of saying that it needs attention and that it must be changed to me. That is a big scam so I'm not really happy about that and I thought about this all day. I got work done this morning. I like to be able to trust the deal that they're gonna try to railroad and they're gonna do a good job and be honest about what they're doing. This is not honest in my opinion, as you can clearly see the filter is clean

Pony projection lamps
Lale N.

I was lucky to have my 2015 Premium Steeda Mustang serviced at Castle Rock Ford. The process was quick, efficient, and professional. My vehicle has lots of aftermarket parts installed & I had full confidence that the SAE certified master mechanics would take good care of of it. The car was taken in, and delivered on time, as promised. Joel Strizich, & Sabrina made sure that the oil change was performed using top quality fully synthetic motorcraft oil, and that all 4 recalls were taken care of. Five Stars for an exceptional job. Highly recommend this place for all your service needs. Thanks, LaLe Nenadovic

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5 years ago

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3 years ago

After a few initial bumps everything turned out well. Dmitry G. worked hard to ensure we were taken care of and very helpful.

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4 years ago

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Ask the Community - Castle Rock Ford

Review Highlights - Castle Rock Ford

Dmitry and Taylor, the sales manager, made sure the process was quick and easy.

Mentioned in 2 reviews

Read more highlights

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(52 reviews)

Needed to have my Jeep serviced due to an error in delivery that caused diesel fuel to be added to…read moreunleaded tanks. Anyway, I want to give a shout out to Tyler in the service department. He provides exceptional service without it feeling phony. He remembered me from an oil change months ago. Although he was not my primary service advisor, he was the one who checked me out. Dont do these often. But I want to give him a shout out.

Awful experience…read more Thank God I only leased the 2025 Charger Daytona, be warned, stay away from it. I've had it for 3 months, it's been in for issues 3 times and needs to go back in again. They returned it to me the 3rd time saying all issues were addressed and as I'm 20 miles away the same issues pop up. I go right back the same day and now they don't have a loaner to provide. I've been driving around for almost two weeks with the same safety errors popping up and I have not been contacted. They told me "Oh don't worry about that error, it's if you get in an accident it'll contact an ambulance and such" that's interesting, so a safety feature isn't working properly and I shouldn't be worried about it. I've heard it from 3 people in their service department including the Service Director Forrest Olson. He even had the audacity to attempt to pawn me off the dodge dealer in aurora for these issues. Naaa that doesn't work for me when one of their selling points before I signed the lease was "we have the most service bays for Dodge Jeep Chrysler and could get you back on the road faster than the others" so why would I go somewhere else? **update: Service Department Manager Todd Blistein contacted to regarding my review and told me to go somewhere else for services. I explained to him my frustration and I'll continue to come here for my services needs as I leased the vehicle from theirs location. He continued to tell me he would not do anything for me, wouldn't provide a rental and to go the Aurora location for my services. Update #2 -- I was contacted by General Manager Derrick Jordan (djordan@castlerockautoplex.com) whom originally advised me to contact Stellantis regarding the issues. The Stellantis customer service department transferred me back to Dodge customer service center whom advised me to take it back into the service department. I emailed Mr Jordan Advising I would be back in and did not appreciate the run around. He had the audacity to tell me they'll no longer provide me with any service because of the review I left. I explained I'd happily change the review if they actually provide customer service, he refused and directed me to go elsewhere. I'll continue to climb the latter of authority as this is experience is highly unprofessional. They're refusing service because they're unable to address my cars issues and left a bad review. Pictures posted for proof.

Castle Rock Ford - autorepair - Updated June 2026

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