Not the pickup order older guy getting mad at me for coming to pick up my order Too soon when it literally says ASAP.... He said well we're super slammed so it's not gunna be asap today. 1 that's fine I totally get that and I was super nice to him so idk why he got all flustered. And 2 there should be a message on the email that says please don't come til you receive the second email.. it takes nothing to be kind I wasn't even pressing him and was the only person in line so I mean idk read more

So I only ever come here when I'm picking up an online order. Usually they're on top of their online orders and it's ready in 5 mins or less. BUT TODAY, their site malfunctioned and would not allow me to change my pick up time. When I called the shop, the lady was rude about my online order. Saying "it'll be ready at 9:30" when I've gone to this location multiple times, placed orders for 6+ hours later, and would pick up earlier. How lazy are you that you can't pack a one item order that isn't expected for pick up for another 5 hours?? You have 30+ staff on floor, it's not hard to delegate 1-3 staff solely on packing + serving online orders. I came when my order was ready but their check-in system was down. This location always has issues with their ATM and their POS systems. I had to go back to my card to get my debit card and they would not check me back in until their system came back up. Which makes no sense because other Catalyst locations and other clinics will let you back in if you already checked in. I would usually give this business 5 stars but today was a 2 star experience. NOTE: when you pay with card, they charge you an extra $3 for the fee + they round to the nearest $5. I find this super inconvenient on days their ATM is "not working" read more

Better customer service...I been going to this place over 3yrs today I brought my old ID and they made a big thing about it ...like bro I been coming here for over 3yrs now it's a problem read more

Always amazing service here. Selection is overwhelming can always find something on sale. Love this store!

The staff are always Great! They definitely value their guests. I had the pleasure of meeting the handsome black guy with the blonde dreads. Super kind and knowledgeable. Definitely my new bud tender. Got a great selection of bud also read more

Catalyst - Pomona - Fire - Cannabis Dispensaries Near Me - Pomona, California

Manager is horrible here. Ordered online 3 times. Didn't receive my order so she had me wait in the 1 hour line. Went to Stiitzy instead. Great bud tenders, excellent variety. But if you have an issue, horrible customer service. Management don't care. read more

Great selection and the staff is always helpful and answers all of your questions and make great recommendations. This is my new spot for all my needs! read more

We tried catalyst today for the first time. After a 30 minute wait to get in, we got to the register and asked for "sugar" concentrate which we make into a tincture for sleep... your salesmen did not know what sugar was.. and had to call someone else over.. we could see it in the case... but the 2nd guy told us, " we don't have that!" We left and went back to Captain Jacks and spent our normal $200 there. What a disappointment! Your salespeople clearly need some training! read more

The inside staff are very fine, polite and knowledgeable. In a really bad section with a no bag policy inside. Thuggish security, but I guess they need to be since they have had shootings, knifings and general activities that you would expect in a bad neighborhood. Find some other place. read more

I arrived and received a product I did not purchase on May 22, 2024. I returned the same day and the retail manager refused to exchange the defective product even though I had a retail receipt. Customer Service is unsatisfactory This a violation of retail/consumer law and will be reported to the BBB and other pertinent agencies. UNSATISFACTORY. read more

Depends who's working. I recommend George or Johnny. They have worked there for the longest time. They both provide fair and honest service no matter what their mood is. I went in today and didn't know Catalyst Pomona was no longer taking debit, because their ATMS were out. For sake of kindness I won't mention the budtenders name. They informed me there were signs everywhere and that they were sorry and it wasn't their place to tell someone else how to do their job when I requested they let people (especially regulars) at the front desk know about the cash only now. I would love to see a black woman at this location working. Catalyst is a union that owns half the block on Holt and Towne. I do not think they had a headset on, but I would have said okay and I'll let them know thanks for the feedback. read more

Catalyst - Pomona - Cannabis Dispensaries Near Me - Pomona, California

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The service was outstanding. As a first time visitor, it went amazingly well. Parking was tight, but there was also street parking. Two security guards were present which added a sense of safety. read more

I usually don't leave reviews but after reading Abe Ls I felt compelled. Pomona can be kind of rough but I've never felt unsafe in or around Catalyst. Sometimes there is activity in the surrounding area but there is additional parking in the back so you can avoid anything going on on the street basically. 10/10 would recommend Abe L is lame and probably has something to gain by slandering catalyst read more

A bit hectic getting in and out with a vehicle but, once inside, it's cleans and pleasant. Everyone is kind and friendly. A bit too friendly so, the line moved slow but, they have a good selection of products with comparable prices. I will probably try them again. read more

this place sucks and the only reason it has decent reviews on other sites is cause they give you like $1 jay when you give them 5 stars and show proof, corny security guards that act like they're security for something important, horrible parking, and the tenders are aight but the morning old guys suck read more

Not sure why this place has such low ratings. I came here for the first time on Saturday and had great service! Everyone was so nice, friendly and helpful, and the entire process from start to finish was efficient. This is definitely my new go to dispensary. I just wish they had another location closer to me! read more

Just got back from Catalyst. I'm brand new to cannabis and looking for something to help me sleep, I had no idea, what to get the staff member that helped was above and beyond helpful with my questions and information, I will definitely be back. read more

Every single time I go to this location I feel so welcomed. I never feel rushed or pushed into buying something I'm unsure of. The staff is very patient, knowledgeable and friendly. They have a wide variety of products. I will go out of my way just to come to this location. read more

Every time I go in there, they're helpful finding what I need clean people are friendly

The positives: parking is located out front or conveniently to the left of the building. Check in process, was quick and smooth. ID, and email provided. First time discount offered, I opted to save it for another visit because the deals they had at the time superseded the 20% FTG discount. Selection was large. Cons: the service unfortunately was less than satisfactory. Given the nature of dispensaries and the current marijuana culture, people go for the experience AND service, customer service is MAJOR. I asked the girl for two cartridges, I was particular about the brand (they were on sale) and the strain type, hybrids. When I got to the cashier, she hadn't listened and was VERY dismissive. I had to tell the gentleman specifically which ones I had asked for. The mixup and her lack of care and time to LISTEN or even be at minimum kind during our BRIEF interaction has left me underwhelmed. Not sure if she was new, tired, or having a bad day. We're human and I can accept that. She however, didn't care, didn't apologize, and did not take her time with me. I let my cashier know as such. I could barely hear her when she told me which number cashier to see. Selection and prices were top notch. Customer service and helpfulness were UNDERWHELMING and unimpressive. If you go, already know what you're getting, prices, etc. get in, and get out. Don't look to ask more questions or learn more about any new products unless you have a budtender who looks like they're ready for you. read more

Went for the first time & Amber was AMAZZZZZING!!! My partner wanted to try getting something for his severe anxiety & Amber made us feel heard, comfortable, cared for & asked the right questions to use her knowledge & skills & make recommendations!!! Keep in mind this was during their "Race To 420" sale so you can imagine how crazy busy it was but she didn't rush us so she could get another sale or tip she truly made it an amazing experience & will definitely be returning to this location just because of her!!! & yes her recommendations were spot on!!! Thank you soo much Amber we appreciate you!!! read more

I use to love this place because I would be in and out but now you order online and you wait half the day for them to do their job. It's ridiculous, not to mention how they now round up $5 and make you take cash back it's annoying and it counts as an ATM withdrawal. read more

Walked in looking like a lost puppy since It was my first time at a dispensary and ruby was very nice and helpful. Don't see myself going anywhere else, it's clean, not too cramped, and a huge selection. read more

This place is dope! So much to choose from and one of the best staff members I've met. Zeke you are awesome!!! I'll be back!!! read more

Catalyst - Pomona - So much!!! - Cannabis Dispensaries Near Me - Pomona, California

The only shop I go to, and there's no competition. Better than the local Stiiizy in not only selection, but overall quality and freshness of product. Budtenders are always kind & welcoming. read more

Not only did I over pay for a stiiizy 8th but it was the WORST most skimped out eighth I've ever purchase. Seriously?! $40 for this I'll be lucky to roll two joints with this. I seriously hope management reaches out for a refund. This is just disrespectful read more

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Clean. Well organized and the staff were very friendly. Did I mention discount? I don't smoke, just go in for some balm, and it feels very professional, the workers was chill n normal. No one was high or disoriented. Can't say the same for the customers, but that's expected. lol read more

Amazing service and staff that treat you amazing! Good deals every week the best Dispo read more

This place is honestly one of the best place in the whole Southern California. You can order online or just walk in. They also have an atm in the store incase you need more cash for your order. There is free parking on the street next to the store. There is plenty of free parking. This dispensary is not stingy with there AC. I always feel refreshed coming to this store after a long hot day. This place is organized and clean. The staff that works here are easy to talk to with great customer service. No staff in this whole area has an attitude. They always show up with a smile on there face. This dispensary is a rare gem here in southern cal. Its hard to find a place that has easy parking, a lot of products to sell, clean, and has staff with a smile on there face when they are talking to you. Even the manager has great customer service. It makes you feel good and welcomed. They have security too so it feels safe. I've been to this location 4 times now. This place is now my go to spot. read more

Great place , sometimes alittle busy,and on a lot of there stuff they have pretty low prices, some stuff is alittle pricey

Amazing staff always have good deals an amazing product Wait time is never too long many selections from wax concentrates to cart and pods the bud itself and edibles and drinkables. read more

I have been going to this catalyst ever since the had first opened, some time has passed and I weened off the weed and taking any kind of stimulants, but today felt different, I had an anchoring for some froot gummies. Anyways, I pull up and it's on and popping (as expected for a Saturday night) , so I walked in waited in line to get checked in , then esas asked to remove my headphones ( obviously complied but asked and unfortunately I guess the front desk operators weren't told why either so it was kinda disappointing to not get the answer) nonetheless I proceeded through to the showroom and as I was patiently waiting I was singled out by one of the security guards for being a male with a bag( I call it a purse since it is ), I was shocked , I mean it's 2023 and being discriminated against for being gay was truly heart wrenching , even embarrassing like as a proud non-binary , first generation, Latino & indigenous person to be so rudely called out when I'd look around and see women carrying similar size of not larger bags than my own. I had the piece of mine wanting to walk out of there but I remember one thing my father had always taught me , "you maybe seen different but people may never understand you but you deserve respect just as much as anyone". Imma leave this at that , I bought my edibles and left , I do wish to comment Ray my budtender for the positive and open mindset and redeeming what would have the most tragic and embarrassing visit here. Wishing everyone a beautiful night , sending love and light always Jonathan read more

Catalyst - Pomona - Froot gummies - Cannabis Dispensaries Near Me - Pomona, California

Super clean with quality products. Great special prices on certain products throughout the week.

Very nice people. They do NOT accept Apple Pay. Only accept debit cards or cash. Great products. Wish they had Kiva chocolate bars though.

This place has good products and that's literally all they've got going on. Management or mismanagement is probably the root of all their problems. I ordered online and it automatically chooses a pickup time 5 hours after you order if you do not choose a time. I explained that to the cashier and instead of looking into that he said I could wait in the lobby for 3 hours because that's what my email said. The laziest people in the universe designed their website. I canceled my order and went with hyperwolf read more

First time here and had a great experience! Shout out to Christopher for being nice and informing me about deals they have throughout the week would recommend this place to others read more

I had Very wonderful experience, Sabrina took the time to explain the product as well as giving fees back on some items. Definitely will return, place was clean and very well structured, thank you Catalyst ..! read more

So first off I've been coming here for a little while now maybe over a year and I love it here everyone is really nice and helpful! I had to come on here and make a different personal review other than my google one because yesterday a different guy helped me!! And he gave me a different experience!! I didn't get his name and they didn't send a review thingy so I wanted to do a special shout out because he was awesome !! He had black straight hair down to his ears and it looked really soft ! It was moving with the breeze maybe about 5'6"? He was really helpful catalyst didn't have my usual stuff prerolls but he recommended some selection of something similar that are bomb and more compact also he kept mentioning if I went over my budget it was no big deal and he was there for me !! He was sooo sweet and patient and I really enjoyed shopping with him thank you he was on #2 around 3:50 pm next to Mikhail who was also helping recommend some new stuff. There are so many bud tenders even when they have a long line it goes by really fast! read more

I love coming here !! They are always super friendly and provide great service! They open right at 9am and always have the best items in stock 10/10 recommend! read more

Great service and also good deals! They offer variety of products. Always dropping new stuff and quality products to enjoy . read more