My friend and I, both handicapped women of a certain age (60's), are longtime cannabis users, but usually feel like we are bothering the budtenders, often young hot girls in tank tops that don't know much about what they are selling. I'm sure the young male customers are happy anyway, but we generally spend $3-400, and would like to be helped by someone who has a clue about their products and the medical benefits. At catalyst, we had Ray helping us, and greatly appreciated his patience and knowledge, and that went a long way towards improving our experience. The place is really pretty inside, and has a ton of different products and strains. I specifically went for a product they have that my husband and daughter (not cannabis users) both swear by for pain, Papa and Barclay Releaf Balm, and it was on sale, although they give a generous 20% discount to veterans and handicapped customers on non-sale items, so if they continue to stock it I will buy it here. I took away one star because they do not allow customers to use a rest room, and we had driven a distance to get there, an hour before closing there were no open businesses in the area, which turned out to be a dicey neighborhood. A fight broke out between multiple people in the Walgreens parking lot across the street. Daytime visits might be a better idea - there was no security person posted outside while we were there. read more

Order online and when i went in to pick it up, the girl at the front was very rude and said "it wont be ready until 6 or 7" ???? Do they not just grab it off the shelf?? And it was 4:10 at the time. Ive order online almost every time i shop and never had that problem. Super weird, and so was that lady at the front desk read more

I almost never wanna return to Catalyst Horrible experience. Do Not purchase "Air Plane Brand" vape cartridges. I typically purchase reputable brands such as Jetty or Raw Gardens. Mostly Jetty these days. I told bud tender I was visiting the US Virgin Islands for 2 weeks. He suggested I add a "Paper Plane" brand cartridge. I agreed. He suggested I vape it tho to make sure it worked? I'm like excuse me? I was too excited and shrugged it off. I took this inside of my Tumi hand held man bag w other tobacco like products and snacks for safety. This stupid cartridge broke and spilled inside of my Tumi back. My other 4 Jetty's and 1 cold fire lasted my whole trip including a hurricane in St Thomas. I came back from vacation and complained to Chris one of the managers at Catalyst. That dude could care less. I spend hundreds a month!' I will take my money elsewhere!! They can see my history. I have never ever had a cartridge break on me or complained to them. But more importantly! Where is the customer service?? You guys make a killing with your profits. The dude didn't even apologize or offer me a discount. Nothing. VISIT THE COMPETITION FOR BETTER SERVICE. read more

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Bri-brianna was a wonderful employee. Knew exactly what I wanted and assisted with anything else I had in mind. Also, good vibes spread. Love it and coming back always. read more

Look I would give it a 5 cuz I go at least twice a week but because some time the flower is so dry it burns quick and won't hit ! Butttttttt today I went in to buy some great service as always yet the weed I bought had two labels with the sell by date 1 year difference . Look at the picture read more

Catalyst - Pomona - The packaged date 1 year difference so they only slap a new sticker on it there for this flower is so dryyy - Cannabis Dispensaries Near Me - Pomona, California

In February my Father passed away, though he lived to be 85 and lived a wonderful Life taking care of himself to his last breath, did not make it any easier! I am so grateful I used CL Lynch Mortuary they did an amazing job! what makes them different is they go above and beyond their service is top-notch second to none. read more

Was headed for stiizy.... When i found this place.... And im More than glad i did! Jason was my bud tender... was not only Knowledgable on any And Every product i asked about. But was also Good enough to give GREAT Suggestion! Very Glad i came to Catalyst Pomona today!! I #willreturn read more

George S is the rudest budtender there. Very obvious he picks n choose who he's polite too. I Was taken back by his mouthiness.. was disrespectful & attitude toward me for no reason. Smh should probably be let go ... most unpleasant experience by far. Admitted to upsaling me and waisting my point and laughed in my face pretty much lol. read more

Catalyst - Pomona - Cannabis Dispensaries Near Me - Pomona, California

Richard was great. Got me in an out super quick and directed me towards the best deals regarding what I wanted. Will definitely be coming back. read more

Been here a couple times. Sales clerk Amber was so nice and helpful with getting me some medicinals for shingles. Made recommendations of different types of cannabis and an ointment, and they helped tremendously. Only thing that helped me get through pain. The pain was intense and the cannabis was literally the only thing that made it bearable and allowed me to sleep. I just wish we could request same sales clerk to assist. Thanks, Amber, you were so helpful. read more

Just wanted to leave a review for Amber she's an amazing tender she makes you feel like she knows you for years and it's just my first time meeting her she took her time with me and was a amazing because of amber I will be back to this location. read more

First time in and Roland took care of me thanks brother!! Recommend this place everyone walking out had a big smile lmao.

If you plan to wait like 1hr in line this is the place they need more workers or better workers some seem to be high themselves very slow.

I love weed But this place has an extremely unprofessional budtender working there. Did not get his name, (quick edit, the ignorant budtender was Isaiah) he worked reg. 11 tonight. It is one thing to provide great customer service but another to blatantly harass a customer and clearly be disrespectful to individuals you know nothing about. Only because the relationship is not a heterosexual couple does not make it okay to think hollaering on someone is cute. If you see that the women are not engaging and are even uncomfortable in your behavior, please do everyone in the room a favor and stop. You made both of us extremely uncomfortable, that we wanted to leave right away. We gave you a $1 because we are chill peeps. Your job is not where you go and harass women to holla at while they are trying to buy weed. Go to the Catalyst in El Monte, they are more respectful there. Or any other dispensary for that matter of fact. read more

I've been to Catalyst on three separate occasions. On my first visit, I had a great experience and purchased some great quality flower product. On my second visit, I arrived before closing time and was literally the last customer let inside the building right before they cutoff walk-ins for closing. Unfortunately, all of the options I had in mind were sold out and I was left purchasing under pressure from the budtender as he was enforcing a strict policy of not being able to legally ring up customers after a certain time. It seemed a bit unprofessional as I had an idea of what I wanted and had to reconsider due to the availability. However, I understand that at the end of the night, the available stock is what it is. I didn't let the second visit prevent me from returning as I've always felt like I've gotten my money's worth, product wise. On my latest and third visit, I came in the early evening and while my first choice was unfortunately sold out, my second choice was available (for a bit more money), and I purchased the flower I wanted. The budtender handed off my order to a cashier and I proceeded to pay with card as I only had as much cash as I initially expected to spend. The cashier told me that the transaction had failed as her card-reader device had died due to low battery. They assured me the transaction did not go through. I proceeded to insert my card again and checked out normally and headed home happy with good product. I looked at my bank statement and there was only one charge of approximately $60. About a week later, I noticed there was a duplicate on the same date that appeared for another $60. I attempted to reach out to Catalyst via the phone a couple of times and was both left on hold and promised a callback. After waiting a week for a callback and attempting to reach out to them one more time, I decided to claim the duplicate charge to my bank. Be careful! Unfortunately, I would only return to Catalyst with cash. However, even planning to pay with cash accordingly sucks if you don't carry extra and they happen to "run out" of the strain you had in mind, which displays "in stock" online while sold out in the store. read more

Managers at Pomona location don't know anything, they are always in a bitchy mood and aren't there to help. All managers need to be train due to their lack of knowledge how to run a business or even a team. The worse and shit location. Do not recommend here. There's better dispo don't waste your time and money. read more

Great products and amazing service by the whole crew!!!! Great deals and gives back to community!!!

I'm a frequent customer and the last few times I've had the worst experience with budtenders and it's made me go back to stiiizy for my weed. This last time with "Mikhail F" was especially unpleasant. I asked for a straight indica like I always do and he insisted that Sativa and indica don't mean anything and I've been smoking for 14 years and definitely know what I like. I asked for a top shelf and he was trying to push a mid shelf strain on me. He told me that what I purchased was indica and when I got home it said Sativa on the container. I am not happy and won't be returning for a while if ever. Budtenders that are hired should know the difference between indica and Sativa and at least know that there is a difference between the two. read more

The General manager and Dispensary manager are both absolutely intolerable. The GM in specific acts like a genuine toddler and will shriek at you if he thinks you've done anything wrong and then try to ban you, as well as refuse to show you the security footage of you apparently doing something wrong. read more

I went in today 9/2/22. This is my second time being there and the first time was cool. I got a nice guy but this time when i went i got this younger guy ( or how ever he/she was to go by for the sake of the review Ill be referring to this person as guy) The guy i got this time i thought was gonna be cool , he has sparkles on his face. But no. I got 0 customer service. Not even hi how are you today, what are you looking for today. ( I'm use to this greeting at stiizy) but all i got was a blank stare. I waited and nothing so i ask hi how are you today. The whole interaction as if i was the one selling myself the products. I'm not one to write a review or to make a complaint but i think my second visit just left me feeling not welcomed. read more

Absolutely love this place, Amber n Lisa always so sweet totally cool vibes from everyone behide the glass , but Amber n Lisa you girls are the best !! read more

I walked in and stood in line and this guy with tattoos and wears make-up helped me. If I knew his name I'd say it but he was just rude. I looked at their selection of a certain brand and asked if there was any other strains that were previously there because what if they're just showcasing what's new and still offer the older varieties, but instead of saying "we don't have them anymore" or just a simple "no" he says to me, "Does it look like they're there?" Like dude, are you serious? I get it's often a stupid question but you don't have to be like that. That was just so apparent to make me feel stupid for asking. He helps me at the register and asks me if I'm okay because I "seem aggravated." The unbelievable thing is he didn't greet me or anything or even a smile, which he's not my slave and shouldn't HAVE to greet me or smile, but that's usually an indicator someone isn't in a great mood. I told him I'm just trying to get in and out but I should have told him I didn't appreciate the way he spoke to me. He doesn't need to be friendly to me, but that was just not pleasant at all. This place is a 3 at best. The no airpods and no phone calls rule makes sense for safety, but just adds to the negative feel. I always feel like I'm at my friends place when I go to Stiiizy. The people are nice and always are cool to talk to. Catalyst felt different which was appealing, but I think I'm gonna start going back to Stiiizy read more

Service was Dope and Friendly Definitely would recommend this place to everyone and anyone read more

Good service, a big selection to choose from. Super clean. Bud tenders are all super friendly & know what they're talking about.

Always great service and the selection always valid. So many different kinds of flower and options.

Z was amazing !! He came out with unmatched energy and helped everyone in our group get exactly what we needed. He fulfills this role with such enthusiasm I want to come back just for the vibe he adds to the place. Not only that he mentioned all of the deals for the week. Amazing salesperson ! read more

They have good prices and deals! I love that they have so many brands and categories to choose from. Christian helped me out and he was just amazing helping me pick out some products. read more

I was visiting from out of town and my friends told me that this was the spot to go to if you want the good stuff. From the moment I walked in I knew that this place was top notch. We were greeted by the man, the myth, the legend, "Z". I feel like this homie should have how own strain there. Vibes with him were unmatched and he made it more than just a transaction at a shop. He knows his shiz about the product and knows how to engage a customer in an extremely pleasant experience. Thanks Z! read more

It was more ppl then I expected. I had to wait in the lobby to go wait in the line behind the door lol. It moved pretty fast tho

Good selection, good prices. Service is good and the line moves pretty quick even when it's busy.

This has become one of my favorite places to pick up from. Most of the budtenders are great but Chris stands out for his honesty.

decent variety, quality tree. nice workers but security is a bit rude. some smaller choices for smaller budgets as well.

Great vibe and great flower here. Always ask for promotional deals. To see what you can get for possibly a dollar lol

Solid place to go. I am commenting this time because Erika was my budtender this day and she (I didn't ask pronouns; please forgive me if I am offensive) really came through. I wanted to dab for the first time, but I was not sure what to get. I told her that I wanted: good flavor, not too runny not too hard to get out of the container, not too expensive. She stepped away for a minute or so and came out with her recommendation, grabbed the other item I asked for and swiftly checked me out. I got home and tried her rec, and she got it just right. Had a smooth experience and it was because of her help. Thanks Erika! She made a usually solid and pleasant experience even better. read more

This is my go to clinic. They always have what I want and the bud tenders have amazing service and are very knowledgeable!

Isaiah best service ever!! appreciated the help that he gave me as soon i walked thru the door i was greated with a smile

Great place with a lot of price options and different varieties of products. Kyla is awesome!

Terrible service. From the parking security guard being rude to the aggressive front desk girl that register me to the budtender. All just rude and condescending. The selection was over priced. The only good thing was they had stizzy in the selection. read more

Best Dispo in the area, love the quality, love the prices even better. They got a vast selection of everything in every price range. They have hidden gems laying around sometimes . If they remain with what they stand for " Weed For The People" this 4 star will be changed to 5 star . Highly recommend checking it out !. Also the staff is always so kind and helpful appreciate y'all . read more

So this being started off with a staff member calling me up to the online register and then ignoring me and continuing to proceed with another activity or task when he should've waited to call me up to the counter and then addressed me after the fact. Also The staff and manager included at this dispensary are very rude and condescending when they have errors and issues on their website instead of being respectful and honoring the customers they speak to you in a very condescending manner and don't wanna honor anything that they posted on their own website and talk to you like you're stupid or you're the one that's wrong because you identify that they have a problem on their page and the way that they do business. It's the fact that you have men speaking to women disrespectfully thinking that they're entitled to speak to women however they want with their machismo and poor customer service it's the condescending tone. That's absolutely unacceptable for me. No one should be spoken to that way, especially when the business is in the wrong. read more