They are prompt, honest and affordable. I would highly recommend them…read more They put a unit in our daughter's new home and have serviced ours.

Showed up on time as scheduled. Very polite and professional. This was the first visit for a tune…read moreup of my Ruud unit. Will use again

Service was quick and well done. This company was correcting the bad work that another company…read moreperformed. These people were honest and did not find phantom problems. These people corrected a problem that the builder missed. I have saved money all year long. You are the best

Well I've got to tell you about this company and their employees. Never in my life have I ever…read moredealt with a company quite like this. Understand that 100% has no higher value except with this company and their employees. Considering what they did for us it was 200%. They installed a great A/C in our Condo. However there were issues no one could have foreseen. I know quite a bit about A/C so I totally understood the issues we had. I'm not going to tell you what they did to make this work because I don't want to have them to be taken advantage of. What they did do was never stop till they found and delivered a solution. That solution cost them the price of the A/C or more. It was never their fault. They treated me like I was their family. They have a so called salesman. Chuck. After going over our options I told him he wasn't a very good salesman since he never tried to sell me anything. He said read my card. It said consultant. That he was. Zero pressure. Come to find out he used to own a very large HVAC company but retired to move here to live close to his family. Just enjoys his work. I cannot imagine any other company that would go to the extremes they did. I could go on an on. Thank you so much!!!!!

My air handler went out and after researching and reading several reviews for Ferguson and on other…read morecompanies, Ferguson Heating and Air was my first call. I spoke with Jim Schmidt, after he listened to my situation he offered several options some within my budget and others that was manageable. He explained each option and also sent me email with the options. Jim listened and was very patient with me and answered all of my questions. We scheduled the diagnostic appointment, the tech was on time and very friendly, he answered all of my questions and gave me the problem from the diagnostic, the problem was my air handler and the air unit outside. I spoke with Jim about pricing and he worked out manageable price for the parts, labor and installation, after we schedule an appointment to fit my schedule. Upon arrival, I was greeted in a friendly and professional manner the techs explained to me what they would be doing and about how long it would take to complete the work. They covered my carpets and were very neat and quiet. I had a great experience. I would gladly recommend Ferguson services to anyone. Thank you both for bringing air back into my home.

The work performed was on 3-19-26 The company was called to…read morefind a major leak in my home that had caused my water bill to quadruple. I called the company around 2 o'clock that afternoon. I was told that they didn't have anybody available and if they were to show up, it would be emergency service I expressed I had a major water leak and told you dispatcher that it had to be fixed that it was major. The gentleman showed up around six nice guy., as a courtesy I took him down to the crawlspace just to show him you know how to get in and access and I went with him for a little ways only because I didn't wanna hurt my rehab from major surgery The gentleman went about 22 feet. I was showing him all of the condensation showing him that all the pipes were dripping showing him that the air-conditioning ducks were dripping that the humidity was 90%. All the insulation was dripping The technician looked up and said oh it's this valve as pressure regulator valve, it was barely dripping no more than the other pipes were dripping. There was hardly any water underneath that valve. There were several pools of water from the water dripping from other places, but hardly any water under that valve and there was not enough water to cause 5 to 600 gallons a day to be lost in a major leak, I mentioned this to the gentleman I said man are you sure it's a major leak? My water bill has gone up 5X oh yeah this is it I said well OK you're the professional go ahead if that's what you think it is 35 minutes later I paid $751 and was told that it was fixed no more leaks. I was told that the meter showed nothing running. Well, four weeks later I get my water bill and it's seven times quadruple... at this point I have to go into the house. The professional should've looked underneath the house completely all underneath the house but when you only go 22 feet of 100 foot Crawl Space you better you better have the right diagnosis.. because now four weeks later I had to crawl through the crawlspace through the mold through the wetness, got completely sopping wet with 100 feet under the house into 18 inches of crawlspace, mold, hanging down from the floor joist and water spraying everywhere out of a hotline, which is now I've been told is called a steam out which explained all of the problems that was going on. It was hot down there. It was humid. Everything was condensing water everywhere insulation falling down. So when I called them back to say hey, I found your Leak. They said all we will schedule it. We don't have anybody available. I said are you kidding me? Y'all were out here 3 1/2 weeks ago you charged me $751 now you're telling me you can't come out because of your error your misdiagnosis. . I guess they felt my pain and said OK. Well, we'll have somewhere someone there shortly. When they come out, they don't charge me a dime to fix it because they knew they were wrong. The last time they were there they wouldn't leave without taking my money, but they didn't charge me which means that knew that the company had mis-diagnosed They also gave me the name of a mold remediation company, which I called. Who knows how much this bill is gonna be it's at least into the $20,000 to $ 30,000range. If not more I have turned this over to Insurance. My deductible is $4300 , who knows how much more i have to pay . My house is in shambles. They're tearing it up as I write this complaint. I've lost my kitchen my laundry room, my hot water heater my breakfast my dining room room and it's soon to come into the living room. All the flooring has to be replaced. All because of a misdiagnosis.. I called the company and asked to speak to the general manager or the owner. I never got that call. They never called me back. I had to send an email and requested again. I get a sharp message from service manager, stating that they weren't responsible for anything. I called back again. Left another message for somebody to call me. Never heard from anybody. I had to send another email this morning stating to someone please call me back. I get a nasty text from a gentleman named Mike Fitzgerald said we've been trying to call you for days well they have my phone number on record. I don't know who they were calling, but it wasn't me. When I questioned him on that he goes well we had the wrong number so how can you have the wrong number when y'all called me and let me know that your plumber was on the way for the warranty repair and when you're dispatch people called me several times they have my phone number. How could you not have my phone number? You text me on my phone umber . He then started telling me that he would fight me in court to the inch degree to beat my complaint right out of the gate which I thought was terrible customer service.. he then said I know you're in the car business, all your sales people are alike and started degrading my business again the most unprofessional individual I've ever seen that runs of business. He kept telling me

I will never use fitsgerald again Pete Seidel 678-520-6459…read morethey charged $277 for a $15 dollar line 1hr labor been a facility eng for 45 years this is un acceptable the system is still leaking afraid to call again more high dollar call

Great company. Trustworthy, honest in assessment and recommendations. Goes beyond accommodating…read morein response and service. Highly recommend after many years of service.

awesome service quick reliable goes above and beyond very fair and honest people…read more Have used them several times over the years I highly recommend them

I had a 30 year old HVAC unit and I was anticipating having to replace it. The heat pump went out…read moreand put feelers out to three companies, two answered and one actually showed up and it was Reece. Nathan assessed what I needed and came up with several quotes in about a half hour, and he didn't strong arm me towards the more expensive options, he even suggested the budget friendly unit. I chose the option above that one and I couldn't be happier! I even suggested them to one of my friends already...Brian and Diego installed everything in less than eight hours and were very professional and helped me set up my new smart thermostat. 10 stars! Probably not ever calling anyone else. Thank you!

My heater was running all the time and found there was a leak in the coil. The tech was very good…read moreat describing the problem

Great company, they have become my new heating and cooling company. Very knowledgeable and can't…read morebeat pricing.

I called when my AC stopped putting out cold air. Promptly Meeks came out and found that I had a…read moreFreon leak and could have it refilled or replace the unit. I had an excellent experience both with the sale and installation of my new unit. I could not have had a better experience and felt I was given an excellent price and high quality work. I would highly recommend this company to anyone who has similar or really any Heat and Air service.

Professional, fast service. knowledgeable and communicative about the problems I was having.read more

BEWARE‼BEWARE‼BEWARE‼ I contacted this company because my AC…read morestopped blowing cold air. "Arnold" came out, looked at it, and said the Freon was low. He added about 4oz and charged me $450. The problem was never fixed. Afterwards, he told me the compressor was bad and quoted $1,500 to replace it. He even suggested I could get the part myself or let him buy one. The next business day, I decided to reach out to the manufacturer instead. They sent out an authorized dealer who properly diagnosed the issue. The compressor was completely fine--the real problem was the coil in the attic. Since it was under warranty, I only had to pay $550 for labor. The coil was replaced and my AC has been working perfectly ever since. What's worse, the technician from the manufacturer told me that my compressor had actually been overcharged with Freon--it never needed Freon in the first place, and he had to release the excess. If I had trusted "Arnold," I would have spent $1,500 on a compressor I didn't need and still had no working AC. Very disappointing experience. Be careful. I contacted this company because my AC stopped blowing cold air. "Arnold" came out, looked at it, and said the Freon was low. He added about 4oz and charged me $450. The problem was never fixed. Afterwards, he told me the compressor was bad and quoted $1,500 to replace it. He even suggested I could get the part myself or let him buy one. The next business day, I decided to reach out to the manufacturer instead. They sent out an authorized dealer who properly diagnosed the issue. The compressor was completely fine--the real problem was the coil in the attic. Since it was under warranty, I only had to pay $550 for labor. The coil was replaced (photo of old cold attached) and my AC has been working perfectly ever since. What's worse, the technician from the manufacturer told me that my compressor had actually been overcharged with Freon--it never needed Freon in the first place, and he had to release the excess. If I had trusted "Arnold," I would have spent additional $1,500 on a compressor I didn't need and still had no working AC. Very disappointing experience. Be careful.