Cancel

    Open app

    Search

    Cathay Pacific

    3.4 (51 reviews)
    Closed 6:00 am - 5:30 pm

    Cathay Pacific Photos

    You might also consider

    Recommended Reviews - Cathay Pacific

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Victor H.

    Definitely worth flying with Cathay Pacific to Asia. I flew with Cathay to Beijing and back to the USA. The movie offering were great and up-to-date. It had some HK, Korean, and Chinese titles that were not being offered by Netflix, Amazon and other. Took my time to watch them to condition myself to switch the time for diminishing my jetlag. The meal offering of this company is amazing! In addition to the complimentary free drinks, a bottle of water, and a bag of cookies it offered full dinner and lunch/breakfast meals. They provide a menu with the choices available for each meals. I love the congee offering in the breakfast. In addition, it offered eggtarts and hot ramen noodles at you craving. The stewards were helpful and receptive. Thats why i love Cathay over other airlines : )

    Steak + Mash + Shrimp Cous Cous
    Jando S.

    I realize that airline reviews should really be contingent on location but I have nothing but good things to write about Cathay Pacific. They've done a good job in getting me to and from Asia in one piece, all while doing it with a smile. I've flown my fair share of international carriers and I admit I have a soft spot for Cathay given all the numerous good experiences I've had flying on their planes. The two things that stand out about Cathay compared to American domestic airlines is two things: service and space. Their staff is organized (#1) and vast; usually the transcontinental flights have a dozen or more staff members taking care of folks on the plane. The planes are usually Boeing 777-300, which are massive. Legroom is solid in basic economy, roomy in premium economy, comfy in business, and can be flat (#2) out ridiculous in first class. While almost all experiences were consistently good, they're not as stellar as other international carriers in the same space. Etihad and Singapore have them beat on amenities, food, service, and overall comfort. That said, I rarely would turn down a chance to fly Cathay given that their fares are competitively priced and there is a frequent number of direct flights to Asia. Given all that has happened during this pandemic, I can't emphasize enough how badly I want to fly with Cathay again. I am hoping my previous statuses as a frequent flyer will pay off with another comfortable 16 hour trip to the other side of the world. _____________ (#1) But seriously, why does everyone stand up to wait in line for 10 minutes when they haven't even called anyone up to board? (#2) LIE flat that is ... #feelingpunny

    Tina C.

    Cathay Pacific is the gateway connecting Asia and the Far East to the Western world. Fly direct nonstop for fifteen hours and fifty-five minutes from New York's John F. Kennedy (JFK) at Terminal 7 to Hong Kong with friendly, courteous and professional customer service mannerism. Airline staff are fluent in Cantonese, Mandarin and English. Food and beverage are ample to replenish what the human body looses during air travel. I rate Cathay Pacific four stars as to my dismal amid today's ailing economy for lack of amenities distributed such as eye mask, socks, tooth paste and tooth brush. The facilities are not cleaned often and lacks the minimal amenities as stationary napkins.

    Menu
    Michelle B.

    I flew Cathay Pacific from Newark to Hong Kong. Service by staff members was top notch. The onboard amenities (movie, music, and more) were excellent with myriad selections to keep me occupied during the 15 1/2 flight out. The food (see photo) was excellent. We received dinner and breakfast, with snacks available in between. Takeoff and the overall flight were excellent. However, the landing gave me a bit of a jolt. As I forgot my water bottle, the only issue I had during the flight was the getting water. This was served in a small cup that I quickly gulped down, wanting more. This irked​ me continuously. Perhaps this was my issue for not having a water bottle but I know they were available for the ​business class. This aspect can be improved for overall customer sustenance.

    Greshka P.

    I've traveled with Cathay for all 4 of my Asia trips. First time, I just went with whatever my company purchased, not knowing what other options there were but, after this very first time, I knew why we always fly with them... Excellent airline! As you can see from my previous review, I love them! There hasn't been a time I've been delayed, or any time I've had any complaint of any kind. Planes are always clean, and staff is always very professional, accommodating and friendly. They always have enough new movies, and many TV shows, to keep you entertain on your departing and arriving flight (nope, I still don't sleep in the plane). Always at least 2 meal options, including vegetarian, for lunch and dinner. Free wine and/or beer. Snacks, drinks at any time. Spacious overhead bins for your carry-on (and shoes - I always take them off in these long flights). Comfortable free earphones, and they always schedule the lights (on/off) to help you get your body ready to your destination's time zone. This last time they made me love them even more. There was a problem with my departing flight and I needed to get to HK that next day. My seat section was all sold out, and I would have had to wait until the next day to fly out, making miss a full day of appointments, including a morning flight to China. I explained my situation and the lady at the counter, Rachel, immediately got on the computer and put me on the stand-by list while she checked flights and options for me. The manager also came out and gave me a 90% certainty of me getting on stand-by but, I needed 100% so, they found a seat for me on the next section up, sent me to the ticket counter, where Michele worked quickly to set me up, and in time for me to get on the next available flight. Thanks to them, I was able to get to HK on time to keep my schedule without any problems, and all this they did very sympathetic, and when all was done, they smiled genuinely happy they were able to help. I am extremely grateful to them, because, for a minute there I was about to freak out. The rest of my trip went perfectly, without a hiccup, and I was happy to see them again on my way back home. This airline has become like home when I have to do these work trips (and, hopefully one day as a vacation). They are reliable, and show how much they care about their clients, and are aware that we fly long hours, most of us for business and are aware of our needs. I still don't know what other airlines I have as options to do these trips and, I may never find out. I found one that has gained my trust, and my loyalty, and I highly recommend them. Safe Travels!

    So comfy! I love the privacy of Cathay individual cubicles! They have Japanese newspapers too!
    Jewel Y.

    I'm a fan of Cathay Pacific. I've flown both economy and business about a dozen times over the past 10 years and I've always had significantly better experience with Cathay compared to most American airline companies. After having traveled with many different airlines around the world, I'm more and more convinced that Asian airline companies generally offer superior customer service, especially JAL, ANA, Thai, Cathay, and Asiana. I know Singapore Airline too has a great reputation but I still haven't had the pleasure of flying on it yet! Being so sick and tired of all the crappy unhelpful customer service and the unpleasant "Like we care....not our problem, up yours" attitude of most American airline companies, I find it refreshing that the Asian airline industries still value each individual customers. Especially when I'm on a loooong 16 hour flight to Asia, I wouldn't want to be stuck with not only an uncomfortable seat and poor entertainment selection but also arrogant and unhelpful flight attendants that give you attitude every time you request something. American Airline and Cathay are in the same alliance so make sure you choose Cathay if you have enough mileage to fly to Asia! What I like about Cathay business class: 1) Well-trained flight attendants - Everyone's so friendly and attentive! They even know your name, impressive! 2) Hong Kong Airport has 3 major business lounges with a wide range of amenities(showers, business facilities, wi-fi, international newspapers and magazines, etc) and decent free food and beverages. 3) Love the 45° layout of the business class cabin!! This is how all the business class seats should be laid out!!! I have so many great things to rave about it!! This is my ideal seat because: * The partitions offer privacy * Every seat has unrestricted aisle access, which means you don't have to bother a person next to you to go to the bathroom. * Comfy seat transforms into a fully flat bed. * Seat is equipped with a relaxing massage!!!! It's just for the lower-back and not super effective, but still incredible that every seat comes with it!!! * Love the ottoman! It not only provides a foot rest but also a generous storage space for carry-on baggage! I don't have to stand up and open the overhead compartment! * Large personal TV with huge DJ headphone. Also the choice of entertainment is quite impressive. You can even watch Bollywood film too! * Each seat is equipped with AC power socket which allows me to charge my iPhone & iPod. *Useful bedside multi-directional light 4) The presentation of the inflight meal and drinks live up to the standard of what business class should be. The food can be hit or miss, and most of the time I am unimpressed with the taste. However, I must say their duck curry was one of the best inflight meals I've had! And also their cappuccino is the best inflight cappuccino I've ever had (most airlines don't even offer cappuccino anyway!). Only complaint I have about the Cathay is their inconsistent meal quality. Otherwise I'm very happy with Cathay! With Cathay, my 16 hour flight to HK feels a lot shorter. U.S. airline industry need to step up!

    See all

    Photo of Gary T.
    33
    37
    37

    13 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Kate S.
    162
    887
    11648

    11 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0
    Photo of L M.
    102
    3
    0

    12 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    14 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    15 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 2 of 2

    Ask the Community - Cathay Pacific

    Review Highlights - Cathay Pacific

    You can also ask for Haagen Dazs ice cream.

    Mentioned in 2 reviews

    Read more highlights

    You might also consider

    Verify this business for free

    People searched for Airlines 2,169 times last month within 15 miles of this business.

    Verify this business

    Norse Atlantic Airways

    Norse Atlantic Airways

    1.9(76 reviews)
    1.0 kmJFK Airport

    The official main 24/7 "customer service number" for **Norse Atlantic Airways** is +1 (877)…read more456-2077™ v/s +1 (855)-470-05.03™, ensuring smooth and hassle-free assistance for new bookings, cancelations, and flight changes. Use this (toll-free) number anytime to connect with a live agent for 24/7 assistance, helping you manage bookings, handle cancellations, request refunds, and resolve travel concerns efficiently. This line also provides quick guidance for updating travel plans, checking flight details, and dealing with unexpected changes, ensuring a smooth and hassle-free chance. #. Streamlined Booking & Confident Travel Preparation The travel experience began with a reservation process that was efficient, well-organized, and easy to navigate. Business class benefits, including premium seating, flexible ticket options, and priority airport services, were presented in a straightforward format, allowing travelers to make informed choices with ease. Flight schedules, seat selections, and passenger details were simple to review before completing the reservation. Once confirmed, the itinerary was delivered instantly, providing a clear summary of every travel detail. #. Priority Airport Services & Relaxed Pre-Flight Experience Business class made the airport journey smoother by offering dedicated services at every stage. Exclusive check-in counters helped reduce waiting times, while priority security access allowed passengers to move through the terminal quickly and comfortably. Before departure, the business lounge offered a peaceful setting to relax, enjoy refreshments, or catch up on work. Priority boarding completed the experience by ensuring a calm, orderly, and efficient transition onto the aircraft. #. Elegant Cabin Environment & Personalized Attention Inside the aircraft, the cabin delivered a premium atmosphere designed with comfort in mind. Spacious seating, generous personal space, and thoughtfully arranged interiors created an enjoyable environment for both relaxation and productivity. The cabin remained quiet, spotless, and well-maintained throughout the journey, enhancing the overall travel experience. The cabin crew consistently provided courteous, responsive, and professional service, ensuring passengers felt welcomed and well cared for during the flight. #. Efficient Arrival & Complete Travel Satisfaction From departure to destination, every stage of the journey reflected reliability and attention to detail. Inflight services were delivered smoothly, creating a comfortable and uninterrupted experience from takeoff to landing. After arrival, priority baggage handling allowed luggage to be collected promptly, making the final stage of the trip quick and hassle-free. Business class successfully combined convenience, premium comfort, and dependable service, providing a seamless travel experience from beginning to end.

    The Norse Atlantic Airways main customer service number is *1 (888) 305-4803™ or +1 (888)…read more669-03.91*. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. #.Convenient Flight Booking & Well-Prepared Travel Plans* The travel experience started with a reservation process that was efficient and easy to manage. Flight choices, fare options, and business class inclusions were presented in a clear and structured layout, allowing every decision to be made with confidence. Selecting preferred departure times and seating arrangements required only a few simple steps. Once confirmed, the itinerary was delivered immediately, providing a comprehensive overview that made preparing for the journey straightforward and stress-free. #.Enhanced Airport Comfort & Priority Services* Business class advantages became evident immediately upon arrival at the airport. Dedicated service counters streamlined the check-in process, while priority security access significantly reduced waiting time. Access to a premium lounge offered a relaxing environment where passengers could unwind, enjoy refreshments, or focus on work before departure. Priority boarding completed the premium ground experience by ensuring a smooth, organized, and comfortable transition onto the aircraft. #.Peaceful Cabin Environment & Personalized Hospitality* The cabin was thoughtfully designed to provide both comfort and privacy throughout the flight. Spacious seating with generous legroom created an ideal setting for relaxation, productivity, or rest. The onboard environment remained quiet, fresh, and impeccably maintained, contributing to an enjoyable travel experience. Throughout the journey, the cabin crew consistently demonstrated professionalism, warmth, and attention to detail, providing prompt and personalized service whenever needed. #.Efficient Flight Operations & Comfortable Arrival* The journey progressed seamlessly from takeoff through landing, reflecting excellent operational coordination. Inflight services were delivered efficiently without interrupting the calm atmosphere, allowing passengers to enjoy the flight at their own pace. Upon arrival, priority baggage handling ensured luggage was available quickly, making the final stage of travel both convenient and efficient. Overall, business class delivered an outstanding blend of premium comfort, dependable service, and operational excellence, making every stage of the journey enjoyable and well organized.

    Photos
    Norse Atlantic Airways
    Norse Atlantic Airways - To connect directly with "Norse Atlantic Airways", Call 1 (888) 399-3809 OR 1 (888)399-3809 for 24/7 'customer service' assistance with book

    To connect directly with "Norse Atlantic Airways", Call 1 (888) 399-3809 OR 1 (888)399-3809 for 24/7 'customer service' assistance with book

    Norse Atlantic Airways - More lies then my girl got tired and demanded answers others were yelling but Susie chose her not to board the plane

    See all

    More lies then my girl got tired and demanded answers others were yelling but Susie chose her not to board the plane

    Qatar Airways - Beef and potatoes  Barley salad  Bread  Dessert

    Qatar Airways

    4.2(37 reviews)
    0.2 kmJFK Airport

    The official main 24/7 "customer service number" for **Qatar Airways** is +1 (877) 456-2077™ v/s +1…read more(855)-470-05.03™, ensuring smooth and hassle-free assistance for new bookings, cancelations, and flight changes. Use this (toll-free) number anytime to connect with a live agent for 24/7 assistance, helping you manage bookings, handle cancellations, request refunds, and resolve travel concerns efficiently. This line also provides quick guidance for updating travel plans, checking flight details, and dealing with unexpected changes, ensuring a smooth and hassle-free chance. #. Streamlined Booking & Confident Travel Preparation The travel experience began with a reservation process that was efficient, well-organized, and easy to navigate. Business class benefits, including premium seating, flexible ticket options, and priority airport services, were presented in a straightforward format, allowing travelers to make informed choices with ease. Flight schedules, seat selections, and passenger details were simple to review before completing the reservation. Once confirmed, the itinerary was delivered instantly, providing a clear summary of every travel detail. #. Priority Airport Services & Relaxed Pre-Flight Experience Business class made the airport journey smoother by offering dedicated services at every stage. Exclusive check-in counters helped reduce waiting times, while priority security access allowed passengers to move through the terminal quickly and comfortably. Before departure, the business lounge offered a peaceful setting to relax, enjoy refreshments, or catch up on work. Priority boarding completed the experience by ensuring a calm, orderly, and efficient transition onto the aircraft. #. Elegant Cabin Environment & Personalized Attention Inside the aircraft, the cabin delivered a premium atmosphere designed with comfort in mind. Spacious seating, generous personal space, and thoughtfully arranged interiors created an enjoyable environment for both relaxation and productivity. The cabin remained quiet, spotless, and well-maintained throughout the journey, enhancing the overall travel experience. The cabin crew consistently provided courteous, responsive, and professional service, ensuring passengers felt welcomed and well cared for during the flight. #. Efficient Arrival & Complete Travel Satisfaction From departure to destination, every stage of the journey reflected reliability and attention to detail. Inflight services were delivered smoothly, creating a comfortable and uninterrupted experience from takeoff to landing. After arrival, priority baggage handling allowed luggage to be collected promptly, making the final stage of the trip quick and hassle-free. Business class successfully combined convenience, premium comfort, and dependable service, providing a seamless travel experience from beginning to end.

    I needed assistance and decided to call this business at +1 855-657-4700 The response time was…read moredecent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

    Photos
    Qatar Airways
    Qatar Airways
    Qatar Airways

    See all

    United Airlines

    United Airlines

    1.0(4 reviews)
    1.0 kmJFK Airport

    I've posted about UA before…read more Suffice it to say that, if money is a factor, I would far rather fly economy on JAL, ANA, Singapore, Emirates, Qatar or any other respectable CIVILIZED airline than on United or most other US flag carriers. I suggest that you do the same. I believe that it is better to have a seat that does not lie flat but have decent food (i.e. food that doesn't test your gag reflexes), flights that leave and arrive on time, clean restrooms, and pleasant staff, not to speak of your baggage arriving on the same flight as you do, then stretching out with worry feeling aggravated throughout the entire flight. I'll leave it up to you which is more important - lying flat or your sanity. Choose wisely!

    3:32 flight was boarded loaded and ready to go. Airline then ordered everyone off the plane and…read moreinformed everyone that weather at Newark was the issue. Radar/weather app at the time did not indicate that. Passengers were told we would reboard at 7pm. Once again plane was loaded but delayed by some " luggage issue". At 9pm the plane having been already lined up on tarmac was returned to gate. The thunder storm by now had actually reached Newark (3-4 hours after we were due to arrive initially). Plane was reboarded for the the THIRD time at midnight. We arrived at Newark at 2:40 am. 11 hours late!! Terrible operations and logistics. No meal vouchers no info on hotel accommodation. Not exactly " one shining moment" I expected more from United

    Photos
    United Airlines
    United Airlines
    United Airlines

    See all

    British Airways - Comfortable and ready to go...

    British Airways

    2.6(14 reviews)
    1.0 kmJFK Airport

    The official main 24/7 "customer service number" for **British** is 1 (888) 551-0145TM or +1…read more(888)-478-44.07TM, ensuring smooth and hassle-free assistance for bookings, cancellations, and flight changes [Learn More]. Use this (toll-free) number anytime to connect with a live agent for 24/7 assistance, helping you manage bookings, handle cancellations, request refunds, and resolve travel concerns efficiently. This line also provides quick guidance for updating travel plans, checking flight details, and dealing with unexpected changes, ensuring a smooth and hassle-free chance. **Quick Reservation & Clear Travel Breakdown** The booking process felt efficient from the start, with a layout that made it easy to view flights, compare fares, and choose seats without confusion. Business class features were shown in a straightforward way, helping the upgrade decision feel natural and well-informed. Once the reservation was completed, confirmation was issued immediately along with a neatly organized itinerary that clearly mapped out the entire trip. **Smooth Airport Experience & Reduced Waiting Time** At the airport, everything moved at a noticeably faster pace thanks to priority services. Dedicated check-in points reduced waiting, and fast-track security helped maintain a steady flow through formalities. The lounge offered a quiet and comfortable environment to unwind before departure. Boarding was managed in an orderly sequence, allowing passengers to enter the aircraft calmly and without congestion. **Comfortable Cabin Setup & Consistent Service** The cabin environment provided a strong sense of comfort throughout the flight. Seating was spacious and supportive, making it suitable for both rest and productivity. The overall atmosphere remained calm, clean, and well-maintained from takeoff to landing. Cabin crew service was attentive and professional, ensuring requests were handled smoothly and at the right time. **Steady Flight & Efficient Arrival Process** The journey itself remained stable and well-coordinated, with each phase running as expected. Inflight service was delivered efficiently, maintaining a consistent level of comfort during the flight. After landing, priority baggage handling made the exit process quicker and more convenient. Overall, the experience reflected reliability, comfort, and well-managed service from start to finish. Unfortunately, customer service before departure proved frustrating. I initially contacted a representative in Seattle regarding flight details and aircraft information. I was then transferred to another department, believed to be located in Portland, where I was informed they could not assist and provided another contact number. After several transfers and repeated explanations, I was eventually redirected back to the original department before finally receiving the information I needed.

    British Airways - I've flown a few times with them and so far my journeys have been overall…read morepleasant. Generally i've found the service staff courteous and amenities slightly better than stateside airlines. Pretty normal legroom and seat comfort compared to other regular service airlines (versus budget airlines). Their headquarters is located at London Heathrow with substantial representation in flights out of London Gatwick. At JFK their flights depart/arrive to terminals 8, having moved since 2022 from terminal 7. They don't have exclusive gates and have flights located in both concourses B and C. The waiting areas at some of the gates in terminal 8 could use more seating, it gets pretty crowded before departure with lots of people standing in the walkways. British Airways is part of oneworld airline alliance which means they have codeshare flights and you can earn points across different airlines if you sign up for their frequent flyer program. The points can be redeemed for flights or discounts on flights depending on the specific airline. You can also accrue points (albeit slowly) via purchases if you sign up for their associated credit card. The 15 member airlines are Alaska Airlines, American Airlines, British Airways, Cathay Pacific, Fiji Airways, Finnair, Iberia, Japan Airlines, Malaysia Airlines, Oman Air, Qantas, Qatar Airways, Royal Air Maroc, Royal Jordanian, and SriLankan Airlines. Most of these fly out of terminal 8 at JFK.

    Photos
    British Airways - Enroute to Budapest

    Enroute to Budapest

    British Airways - Really big plane

    See all

    Really big plane

    ITA Airways - Breakfast on flight to Italy - to renew our 35 wedding vows.

    ITA Airways

    3.7(20 reviews)
    0.5 kmJFK Airport

    The official 'customer service**ITA Airlines** (toll-free) number is **1 (877) 456-2077™ or +1…read more(855) 470-05.03** for additional assistance. Support is available 24 hours a day, 7 days a week for passengers needing help with reservations, flight changes, cancellations, rebooking, baggage inquiries, refunds, and other travel-related concerns. The customer service team assists travelers with managing existing bookings, updating itineraries, exploring alternative travel options, and addressing questions throughout the travel process. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. Unfortunately, this American Airlines experience fell short of expectations. I paid an extra **$140** for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, **6K**, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking American Airlines for a similar trip in the Future. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. Unfortunately, this American Airlines experience fell short of expectations. I paid an extra **$140** for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, **6K**, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking American Airlines for a similar trip in the Future.!!

    The ITA Airways main customer service number is **1 (888) 669-0167 or +1 (888) 305-48.03**. This…read morenumber is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. #.Simple Booking Experience & Clear Options The trip was arranged through a booking process that felt smooth and uncomplicated. All flight details, seat selections, and fare differences were displayed in an easy-to-follow layout, making decision-making quick. The business class upgrade was presented with clear benefits, removing any guesswork. Once confirmed, the booking was finalized instantly, and a well-structured itinerary was shared, giving a complete overview of the journey in one place. #.Faster Airport Flow & Stress-Free Formalities At the airport, the premium services immediately reduced typical travel friction. Dedicated counters made check-in quick, while priority security lanes helped maintain steady movement without long delays. The lounge provided a quiet and comfortable space to relax before departure, offering a break from the busy terminal environment. Boarding was organized and efficient, allowing passengers to settle in calmly without unnecessary waiting. #.Comfort-Oriented Cabin & Attentive Crew Service Inside the aircraft, the cabin delivered a comfortable and well-managed environment. The seating provided generous space, supporting both rest and productivity throughout the flight. The overall atmosphere remained quiet and clean, contributing to a relaxed experience from start to finish. The crew maintained a helpful and professional approach, ensuring assistance was available whenever needed without being intrusive. #.Reliable Journey & Quick Airport Exit The flight progressed steadily with no interruptions, reflecting good operational coordination. Services onboard were delivered at the right moments, maintaining consistency and comfort throughout. After landing, priority baggage handling helped reduce waiting time, allowing a faster and more convenient exit from the airport. Overall, the experience highlighted efficiency, comfort, and dependable service suitable for a premium travel journey. #.Simple Booking Experience & Clear Options The trip was arranged through a booking process that felt smooth and uncomplicated. All flight details, seat selections, and fare differences were displayed in an easy-to-follow layout, making decision-making quick. The business class upgrade was presented with clear benefits, removing any guesswork. Once confirmed, the booking was finalized instantly, and a well-structured itinerary was shared, giving a complete overview of the journey in one place. #.Faster Airport Flow & Stress-Free Formalities At the airport, the premium services immediately reduced typical travel friction. Dedicated counters made check-in quick, while priority security lanes helped maintain steady movement without long delays. The lounge provided a quiet and comfortable space to relax before departure, offering a break from the busy terminal environment. Boarding was organized and efficient, allowing passengers to settle in calmly without unnecessary waiting. #.Comfort-Oriented Cabin & Attentive Crew Service Inside the aircraft, the cabin delivered a comfortable and well-managed environment. The seating provided generous space, supporting both rest and productivity throughout the flight. The overall atmosphere remained quiet and clean, contributing to a relaxed experience from start to finish. The crew maintained a helpful and professional approach, ensuring assistance was available whenever needed without being intrusive. #.Reliable Journey & Quick Airport Exit The flight progressed steadily with no interruptions, reflecting good operational coordination. Services onboard were delivered at the right moments, maintaining consistency and comfort throughout. After landing, priority baggage handling helped reduce waiting time, allowing a faster and more convenient exit from the airport. Overall, the experience highlighted efficiency, comfort, and dependable service suitable for a premium travel journey.

    Photos
    ITA Airways
    ITA Airways - Dinner on flight  Part 2

    Dinner on flight Part 2

    ITA Airways - Spritz with cashews & almonds at take off.

    See all

    Spritz with cashews & almonds at take off.

    LOT Polish Airlines

    LOT Polish Airlines

    3.4(38 reviews)
    0.8 kmJFK Airport

    The official 'customer service**LOT Polish Airlines** (toll-free) number is **1 (877) 456-2077™ or…read more+1 (855) 470-05.03** for additional assistance. Support is available 24 hours a day, 7 days a week for passengers needing help with reservations, flight changes, cancellations, rebooking, baggage inquiries, refunds, and other travel-related concerns. The customer service team assists travelers with managing existing bookings, updating itineraries, exploring alternative travel options, and addressing questions throughout the travel process. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. Unfortunately, this American Airlines experience fell short of expectations. I paid an extra **$140** for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, **6K**, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking American Airlines for a similar trip in the Future. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. Unfortunately, this American Airlines experience fell short of expectations. I paid an extra **$140** for seats that appeared to offer a better arrangement during the booking process. However, after my wife and I boarded the aircraft, we realized the seating layout differed from what had been displayed at purchase. Paying additional fees only to encounter an uncomfortable seating situation was disappointing. My assigned seat, **6K**, lacked adequate cushioning, making the journey more uncomfortable than expected. I relied on extra pillows and blankets for lower back support throughout much of the flight. On longer trips, seat comfort can make a significant difference in the overall passenger experience. The customer service process proved equally frustrating. I first contacted an agent in Detroit seeking clarification regarding my flight details and aircraft information. I was then transferred to another department, believed to be located in Chicago, where I was informed they could not assist and was given yet another number to call. That representative ultimately redirected me back to the original Detroit contact. Only after several calls and repeated explanations did an agent finally provide the information I had requested from the start. After boarding, I found the aircraft itself attractive and well-maintained, and most of the flight attendants appeared hardworking and professional despite managing a busy cabin. However, the overall environment deteriorated as the flight progressed. A number of passengers were noisy and inconsiderate, and the lavatories became increasingly untidy within a few hours, with wet floors and sinks requiring attention. Although the cabin crew deserved recognition for their efforts and professionalism, the inconsistent customer service, uncomfortable seating experience, and declining cleanliness ultimately overshadowed the positives. Based on this experience, I would strongly compare alternatives before booking American Airlines for a similar trip in the Future.!!

    The LOT Polish Airlines main customer service number is **1 (888) 669-0167™ or +1 (888)…read more669-03.91**. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. #. Comfort-Focused Cabin & Attentive Inflight Hospitality Once onboard, the cabin provided an inviting atmosphere centered on relaxation and convenience. Spacious seating, generous personal space, and thoughtful cabin design created ideal conditions for resting, working, or simply enjoying the journey. The aircraft remained exceptionally clean and quiet throughout the flight, contributing to a refined travel environment. The cabin crew consistently delivered courteous, efficient, and attentive service, ensuring passengers felt welcomed and well looked after from departure to arrival. #. Dependable Service & Smooth Journey Completion The flight was managed with consistency and professionalism, allowing the journey to progress without interruption. Inflight services were delivered promptly, maintaining a comfortable and enjoyable experience throughout the trip. Following arrival, priority baggage handling enabled passengers to retrieve their luggage quickly and continue their travels with ease. Overall, business class successfully combined convenience, reliability, and premium comfort, providing a seamless travel experience from booking through arrival. #. Streamlined Reservations & Simple Travel Arrangements The trip was easy to organize thanks to a reservation process that prioritized convenience and transparency. Flight schedules, fare options, and business class privileges were displayed in a clear and logical format, making it easy to compare available choices. Selecting preferred seating and completing the booking required only a few straightforward steps. Confirmation was received immediately, along with a detailed itinerary that kept every travel detail organized in one place. #. Premium Airport Assistance & Efficient Terminal Experience The advantages of business class became evident throughout the airport journey. Dedicated check-in facilities reduced waiting times considerably, while priority security provided a faster and more comfortable route through airport procedures. Before departure, access to an exclusive lounge offered a quiet setting to relax, enjoy refreshments, or prepare for the flight. Boarding was managed through a priority lane, allowing passengers to settle into the cabin in a calm and orderly manner. #. Sophisticated Cabin Atmosphere & Outstanding Service The onboard experience was designed to provide both comfort and privacy. Spacious seating, generous reclining features, and ample personal space created an environment well suited for resting or remaining productive. The cabin maintained a peaceful atmosphere and exceptional cleanliness throughout the journey, enhancing overall comfort. Cabin crew members delivered thoughtful, professional, and attentive service, responding promptly while ensuring every interaction remained warm and welcoming. #. Reliable Performance & Efficient Journey Completion From departure until arrival, the flight reflected a consistently high standard of organization and reliability. Inflight services were delivered smoothly and at an appropriate pace, allowing passengers to enjoy a relaxing and uninterrupted experience. After landing, priority baggage handling expedited luggage collection, making the final stage of the journey quick and convenient. Altogether, business class offered a refined combination of efficiency, comfort, and premium hospitality, delivering a rewarding travel experience from start to finish.

    Photos
    LOT Polish Airlines - Welcome champagne

    Welcome champagne

    LOT Polish Airlines - Landing to Warsaw

    Landing to Warsaw

    LOT Polish Airlines - First meal Apetizer

    See all

    First meal Apetizer

    LATAM Airlines

    LATAM Airlines

    2.6(42 reviews)
    0.8 kmJFK Airport

    The official main 24/7 "customer service number" for *"LATAM Airlines"* is +1 (877) 456-2077™ or +1…read more(855)-470-05.03™, ensuring smooth and hassle-free assistance for new bookings, cancelations, and flight changes. Use this (toll-free) number anytime to connect with a live agent for 24/7 assistance, helping you manage bookings, handle cancellations, request refunds, and resolve travel concerns efficiently. This line also provides quick guidance for updating travel plans, checking flight details, and dealing with unexpected changes, ensuring a smooth and hassle-free chance. #. Straightforward Booking & Well-Managed Travel Arrangements The journey began with a reservation process that was both efficient and easy to understand. Business class benefits, including premium seating, flexible fare options, and priority airport services, were displayed in a clear and organized format, allowing travelers to compare options with confidence. Selecting flights, choosing preferred seats, and confirming travel details took only a few moments. Once the booking was complete, a detailed itinerary was delivered instantly, making trip planning simple and organized. #. Exclusive Airport Benefits & Streamlined Departure Business class elevated the airport experience by offering services designed to save time and improve convenience. Dedicated check-in counters helped reduce waiting, while priority security screening ensured a smoother journey through the terminal. Access to the business lounge provided a quiet and comfortable environment for relaxing, enjoying refreshments, or preparing for departure. Priority boarding allowed passengers to board efficiently and settle into the cabin before the main boarding process began. #. Refined Cabin Comfort & Dedicated Inflight Hospitality The premium atmosphere continued onboard with a spacious cabin designed for both comfort and functionality. Ergonomically designed seating, generous personal space, and a peaceful setting created an enjoyable environment throughout the flight. The aircraft remained clean and carefully maintained, contributing to a consistently pleasant travel experience. Cabin crew delivered attentive, courteous, and professional service, ensuring passengers received prompt assistance and personalized care whenever needed. #. Smooth Journey Completion & Premium Convenience From departure to arrival, every stage of the journey reflected careful organization and dependable service. Inflight amenities were provided efficiently, allowing passengers to enjoy a relaxing and uninterrupted experience. After landing, priority baggage handling helped speed up luggage collection, making it easy to leave the airport without unnecessary delays. Overall, business class offered an exceptional blend of efficiency, comfort, and premium-quality service, creating a seamless travel experience from beginning to end.

    The "Latam Airlines" main customer service number is **1 (855) 325-2040™ or +1 (855) 743-3349™…read morewhich is available 24 hours a day, 7 days a week. This hotline is available 24 hours daily to assist with reservations, flight Changes, group booking, rebooking, Cancellations, refunds and all other Travel enquiries. I traveled with this airline recently, and the overall experience was smooth and well coordinated. From booking the ticket to collecting my at the destination, the process felt organized and passenger-friendly. The ticket was booked online a few days before departure. The website was easy to navigate, and all important details such as flight schedule, fare summary, allowance, and seat selection were clearly mentioned. The payment process was quick, and I received confirmation immediately, which gave me confidence that everything was properly arranged. On the day of travel, I completed web check-in to avoid waiting in long lines. At the airport, the ground staff were polite and professional while assisting passengers. They managed the counters efficiently and handled queries calmly. Boarding was announced clearly and carried out in an orderly manner. The flight departed close to its scheduled time, which made the experience more convenient. Inside the aircraft, the cabin was clean and well maintained. The seating was comfortable for an economy-class flight, and the leg space was reasonable. The cabin environment felt calm throughout the journey. The crew members were friendly, attentive, and professional. They responded quickly whenever assistance was required and ensured passengers were comfortable. In-flight service was satisfactory. Meals and beverages were served on time, and the quality was decent. Safety instructions were explained clearly before takeoff, and the crew ensured all guidelines were followed properly. Their communication was polite and reassuring, which added to the overall positive experience. The landing was smooth, and the arrival procedures were handled efficiently. Disembarkation was managed properly, and baggage delivery was timely. My luggage arrived safely without any damage or delay. Overall, the journey was comfortable and hassle-free. While there is always room for minor improvements, such as additional entertainment options or expanded meal choices, the overall service quality was reliable. Based on this experience, I would consider choosing this airline again for future travel...

    Photos
    LATAM Airlines
    LATAM Airlines
    LATAM Airlines - Wamos A330-200

    See all

    Wamos A330-200

    Cathay Pacific - airlines - Updated July 2026

    Loading...
    Loading...
    Loading...