I have to thank Glenn, Aubrey and Dave for the excellent service. Glenn was especially great with…read morehis communication. We were able to make a great deal and he explained everything that we needed to know with patience through email, text, and calls (GREAT COMMUNICATION ON EMAILS)!! Aubrey and Dave were able to get us a great deal with the extra protection on our new vehicle. Dave stepped in and made some nice things happen that wasn't there previously. The buyer didn't know anything about cars and I usually do not have an enjoyable time talking to anyone in car dealerships, but everything was pretty straightforward. Highly recommend! Thanks fellas

Don't ever take your car here. I brought my brand new vehicle in for a warranty item and when they…read morereturned it after 3-1/2 weeks it was covered with hail damage. Christian Connolly the service manager told me it was an act of god. Unfortunately for Christian, this was a storm that was forecasted and predicted to have "up to golf ball size hail" Dealerships have a right of bailment, this makes them now have to show that they had no other space for my car to be protected and that they made a "reasonable effort" to protect it. Which obviously didn't happen. Don't go here. They're a joke

I was trying to sell my Mini Clubman. Group 1 Ford in Rockwall beat the pants off Carmax and…read moreCarvana or any private buyers. Took only an hour and I got a free Uber back home (which was all the way to Allen, so not cheap). Ask for Cody.

It All Started when Group 1 Purchased them.. I've purchased…read moremy last 4 cars/ Trucks from Rockwall Ford.. My wife and I where looking for a new Ranger A few months ago we went to the dealer ship and everything was going Great until they went to appraise are Lincoln Corsair.. while appraising they broke are Sunroof Sun Shade they jerked it back braking the clips and damaging the the cloth. and tried to blame it on it was broke before you came crap.. We walked out!! We bought a new truck from West Way Ford. Sorry Misty you lost that sale.. Last weekend I took my F150 King Ranch in for service at Rockwall thinking They cared about Service still. 1 Recall, and Oil Change and a Alignment. I get a text you need Brakes and Coolant changed and " Brake fluid Flushed ?? Okay do the coolant flush.. prior to the service I asked how much it was going to cost before the coolant flush.. Around 200.00.. the coolant flush was 150.00 they tried to jack up the cost to over 400.00 I called them out on this and they reduced the price.. After all the service was done I picked it up and was driving home and notice my steering wheel was at 8 and 2 and the truck was all over the road.. I took it back and told them about it. and requested the alignment sheet they said it was all in Green Ya right!! they realigned it and it was way off in almost every wheel.. It took them over 2 HR More of my time for them to correct it. and then they finally did a test drive on it to make sure it was right. That should had been done before they said it was ready the first time. I called today to talk to a service manger he was supposed to call me back but never did the service rep call with a bunch of excuses.. They don't care about the customer.. Buy From some other Dealer That Cares about the Customer.. 6/29/26

Chris Pinedo, Service Mgr, contacted me immediately and rectified the error. The 4 Free Maintenance…read moreService decal will be honored. He apologized for Norm Reeves Subaru mistake. I greatly appreciate Chris's action and character it reflects trustworthiness extremely well. Thank you Norm Reeves Subaru in Rockwall for your excellent service.

I can't think of a place where I've gotten worse service. Willing to drop vehicle off and the kid…read moretold me,"the techs are busy with vehicles from this morning and they can't get to it." Mind you I was going to leave my car and asked for a ride out of there. Spend the extra time to go to Sewell or Ewing, you'll 1000% thank me. Mr Garcia, Every time I try to call, you're never in the office. You're always in later, nobody gets your the messages I'm sure. I'll try to call you again this afternoon when you're in. I really don't know why I'm putting this much effort in.

I came here to get my Dad's truck serviced. It had a recall on the airbags. The service advisor…read moremade making an appointment and arrangements to pick up my vehicle easy.

Me encanta este lugar todos son muy amables en especial Shawn Waara muy paciente y siempre esta…read morecuando lo necesitas .

Excellent staff, they were friendly and completely work in a timely fashion. They even helped me…read moreload my bike into the truck.

I had a frustrating and ultimately dishonest experience at Hiley Chevrolet, Rockwall, TX, on…read moreSaturday, March 21, 2026. To be clear, salesperson Michael Joyce was excellent--professional, responsive, and helpful throughout the process. I initially worked with him on Friday, March 20, and nothing that followed reflects on him. The issue arose in the finance office. After waiting roughly 3 hours, I met with the finance manager (forgot his name). Early in the conversation, he made inappropriate personal disclosures, including discussing his role as a pastor and firing an assistant pastor due to an incident/ military combat PTSD. This was unprofessional and irrelevant. I came in pre-approved through USAA at a competitive rate (my credit score is in the high 700s to low 800s). I made it clear I would only consider dealership financing if they could beat my terms. After reviewing their offer, I declined and chose to proceed with my own lender. At that point, the finance manager stepped away briefly, then returned and said they could no longer complete the deal, claiming the dealership would "lose $3,000" if I didn't use their financing. This contradicts the agreed-upon out-the-door price finalized with the sales team, including sales manager Ivan. The deal was effectively withdrawn solely because I refused their financing. This suggests the pricing was contingent on backend profit from financing--something that was never disclosed upfront. I would not recommend this dealership. Be cautious: agreed pricing may not be honored unless you accept their financing.

My experience with Clay Cooley Rockwall is ALWAYS above exceptional from the time I drive up to the…read moretime I drive away. Everybody is friendly and helpful. This last visit was not during a good time for me but my service advisor Alexis understood and made everything an easier process and work for both of us! Thank you Alexis for your hard work every go around and your superb customer service does not go unnoticed!! My entire family thanks you for lifting a heavy load off of us!!!

Service department is great Service writers are extremely…read morehelpful Car was sparkling clean when I picked up, and it was ready when promised

I take the drive to Rockwall Kia after a bad experience with service from my local dealership. The…read moreservice team does a fantastic job, actually take the time to find and fix your problems, and Garrett, Heather and everyone else in Service are wonderful to work with. I highly recommend the drive if you are wanting a caring team that wants to make sure you leave happy and want to come back.

My experience was Amazing! I have bad credit and they found…read moresomeone to accept me. My sales guy Cash was totally Amazing! Kept in contact with me. And Chris the cool financial guy was awesome and totally entertaining! Thank you guys for making my car buying painless!! Totally recommend Kia of Rockwall!!