Monique was the salesperson who helped me! She was extremely knowledgeable and warm!!! She gave…read moregreat customer service. She was extremely professional and helpful. Great prices because Le Creuset is higher than Bob Marley use to be!

I'm starting to wonder if it's just me--or if this is a broader issue with the kind of store…read moremanagers this company hires. I've now had poor experiences at two different outlets, each involving different store managers. Most recently, I visited the location this past Sunday, and the experience was honestly appalling. Claire, the store manager, made my wife and me feel completely unwelcome--like we didn't belong there, or couldn't possibly afford what they were selling. Her attitude was beyond rude. It felt as though simply asking basic questions was an inconvenience to her. We left the store feeling disrespected and insulted. What's especially disappointing is that we actually like a lot of the cookware here--we own quite a bit of it. But based on how we've been treated, I'm strongly considering taking my business elsewhere. It also doesn't help that the more helpful employees (like the ones we used to interact with at the West Palm location) seem to be let go, while the arrogant and dismissive managers stay. If this is the company's culture--judging customers based on how they look or what they wear--then they seriously need to rethink their training and values. No one should be made to feel like they're "less than" for walking into a store. Respect and good service shouldn't come with a dress code or a price tag.

Been getting my backyard firewood here for years. Don't get ripped off at a gas station, give these…read moreguys $50-100 and you'll enough for a season or more. This is what $50 got me today.

Chicago Firewood is amazing! I've used them for years, for bulk firewood, and chunk wood for…read moresmoking and grilling -- plus delivery or pickup options. Jim is ultra responsive and always goes above and beyond. Patrick is an amazing delivery associate -- fast, neat and courteous -- deliveries are always on-time and normally on short notice. SUPER customer focused! Amazing value! I'm a huge fan.

My husband and I took a date night cooking class here with Chef Alex. We had a fantastic time and…read morethe food turned out delicious! We learned how to make NY strip steak, crab cakes with a roasted garlic aioli, roasted asparagus, and chocolate lava cake. We had two other couples in our class, and we were paired up with another couple, which actually turned out to be pretty fun. Then after class they give you an additional 10% off of anything in the store, even sale items. We had a great time and enjoyed doing something different and interactive for our date night. We'll definitely be making these recipes at home now too.

I've always been a fan of this store, their products and their classes. No longer. I purchased a…read moreset of battery operated salt and pepper grinders to replace an older set of theirs that had broken last December. The new set lasted less than three months and one stopped working. I took it back and they swapped it for another model as they no longer carried the original. The other one broke a few weeks ago, and between the two they were used maybe ten times max. The store, the manager, and the website refused to do anything because their storecdid not complete any paperwork on the original exchange. This used to be the place for quality products and Furst class service, obviously no longer.

We've had our Chicago Cutlery Block of knives for seemingly forever and we needed to upgrade our…read moreknives and have more of a variety of knives for more versatility. Even though I only know how to make omelettes but ahem, I do cut vegetables, avocado, chicken, and steak. So Zwilling has been making knives since the 1700s, they're like the Porsche of German steel. We were immediately attracted to the 20 piece Pro which is made in Soligen, Germany. We wanted a natural block but they was outta stock (hey that rhymes), I'm about to bust it!! So we went with the darker block. Ahem, the knives are incredibly sharp and the set looks very well made. I'm very pleased and thus far, I've cut avocado, broccoli and chicken breast, and hot dogs (from Omaha steaks - but that's a different review) using an assortment of knives - dang, be careful!! Five (5) stars to David, he was exceptional in servicing us despite the number of people in the store, he answered a multitude of our questions like he was being paid by the question. The knives were delivered in a timely manner. I registered my purchase and will be receiving a free gift from Zwilling. Danke schein - David and Zwilling!!

If I could give them zero stars I would. Absolutely horrible customer service. I tried to make a…read morereturn and they made it impossible. They don't answer their phones for starters and make getting a return label impossible. I ended keeping a $200 Staub pan that had chipped paint.

The best. We have bought a bunch of knives, ceramics, and kitchen accouterment here. Knives are…read moreawesome wedding presents. The staff is amazingly nice, knowledgeable, and honest. We've even done their knife sharpening class. Great place

Owner and staff don't simply work here; rather, they project genuine joy and expertise in their…read moreexceptional knife-related products and professional sharpening services. They provide good value and a terrific customer experience.

Kitchen & Bath Mart gave us the best renovation experience we have ever had! We had a horrible…read moreexperience with another company who only replaces showers. We were a bit skittish about redoing the rest of the bathrooms, but after meeting George at Kitchen & Bath Mart, we immediately trusted him. George did not disappoint. He (and Joe) thoughtfully designed two beautiful bathrooms, which perfectly matched two showers that they didn't even put in. George was unfailingly prompt, reliable, thorough and professional, every step of the way. George, Joe and Dennis kept us updated, started our project exactly when they said they would, and helped to create two bathrooms that felt like luxury at a very reasonable cost. The construction team, headed by Shaun, was as professional, prompt, courteous, and detail-oriented as George and his team. Shaun and his team were even able to help us with much-needed drywall and paint repairs in our home, which were not part of our original project. We are forever grateful to Kitchen & Bath Mart! We will definitely go back when and if we ever need to redo our kitchen. Highly, highly recommend. Kitchen & Bath Mart is one in a million.

Sales man was amazingly rude! It felt like I was transported back twenty years ago when a women of…read morecolor walks into a store and the white sales man assumes you don't know what you're talking about and talks down to you and then tells you that the store only sells mid to high range items that are above your range. And how did he know what my price range was? Cause he didn't ask. So go here if you want that to happen.

I've visited this shop at least 2 times now. The first time was to ask whether they sharpen Cutco…read moreknives there. The answer was sometimes they do depending on the condition of the knife. A few weeks later I came back with my knife. They decided to send it to the factory in NYC. I didn't have to pay for the shipping if I pick it up from the store again when it is ready. I have been getting uodates via email about the progress. When it arrived at the Cutco site it was only a few days after when I received email update stating it's being sent back. I'm thrilled that this shop has the sheaths. They weren't available when I got my knives back in 2010. Love that sheaths prizes are affordable. I've been fully satisfied with my Cutco knives: 7" santoku, cheese, serated slicer and cleaver. Had them for more than 16 years. The staff here have been helpful and friendly.

We had an amazing experience at this location. The moment we walked in the store manager, Dalton…read moreSommer, was attentive, friendly, and very professional. He helped us with everything we needed, going the extra mile to make us feel respected and taken care of. We will definitely go back for more products.