Monique was the salesperson who helped me! She was extremely knowledgeable and warm!!! She gave…read moregreat customer service. She was extremely professional and helpful. Great prices because Le Creuset is higher than Bob Marley use to be!

I'm starting to wonder if it's just me--or if this is a broader issue with the kind of store…read moremanagers this company hires. I've now had poor experiences at two different outlets, each involving different store managers. Most recently, I visited the location this past Sunday, and the experience was honestly appalling. Claire, the store manager, made my wife and me feel completely unwelcome--like we didn't belong there, or couldn't possibly afford what they were selling. Her attitude was beyond rude. It felt as though simply asking basic questions was an inconvenience to her. We left the store feeling disrespected and insulted. What's especially disappointing is that we actually like a lot of the cookware here--we own quite a bit of it. But based on how we've been treated, I'm strongly considering taking my business elsewhere. It also doesn't help that the more helpful employees (like the ones we used to interact with at the West Palm location) seem to be let go, while the arrogant and dismissive managers stay. If this is the company's culture--judging customers based on how they look or what they wear--then they seriously need to rethink their training and values. No one should be made to feel like they're "less than" for walking into a store. Respect and good service shouldn't come with a dress code or a price tag.

Whether you are shopping for yourself or someone else, this store has a wonderful selection -…read moreunique seasonings, beautiful pinch bowls, everyday kitchen utensils, high-end brands like Smeg. The store is bright and welcoming and they often offer complimentary coffee or tea yo keep you hydrated while shopping. They also have a lovely selection one bar if you are looking for a different experience. The wine selection is small but well curated with white, red, and bubbles. There's also a few beer and NA offerings. What's special are the cooking classes and experiences. I've made take and bake pies and tarts. I highly recommend getting in on the fun with your friends or partner!

I did return (as I promised in my previous review below) and picked out some assorted Mason Cash…read morebowls (one green, one lavender, one gray), and several of the salespeople commented on the color combination. Also, some wood cutting boards. This is a wonderful shop to pick out a gift or treat yo self. Maybe one day I will sign up for a cooking class.

Uncomfortable at times to stop by the store and have to look for an employee…read more It felt awkward and I didn't buy anything. One of her employees made me feel like I was suspicious and she seemed to just stare and monitor my shopping I felt judged and unsettled about how and the way the employee monitored me, .or jut not worth helping with product education. A fork scratched an incredibly expensive pan, other products have lead to disappointing results

Kitchen Outfitters is my go-to place for all my baking needs & birthday gifts. They sell great…read morequality kitchen items at a good price. Make sure to say hello to the owner, Mary, when you stop in. She is simply the best!

There is literally no alternative and their equipment is good and fairly priced. I have to post…read moremore characters apparently; isn't that a drag.

I went to buy a Chinese "cleaver" that was light enough for me to use and had plenty to choose…read morefrom. I certainly am pleased with the selection and very relieved to have not bought one online. In addition I was able to pick up some tongs and strainers inexpensively that I needed. This place is PACKED floor to ceiling. If you don't see something you need, ask it's probably in here.

Owner and staff don't simply work here; rather, they project genuine joy and expertise in their…read moreexceptional knife-related products and professional sharpening services. They provide good value and a terrific customer experience.

The best. We have bought a bunch of knives, ceramics, and kitchen accouterment here. Knives are…read moreawesome wedding presents. The staff is amazingly nice, knowledgeable, and honest. We've even done their knife sharpening class. Great place

Loved my cooking class, made macaroons, the chef was very patient with everyone and the end results…read morewere great. loved the cleanliness and appreciated all the help around the kitchen as well. got to take our goodies home and got an apron and discounts at the end of the class :)

We recently attended a cooking class at Sur La Table, and only two couples were enrolled, which…read moremade for a much more personal experience. The facility was clean, and our instructor, Tim, was great--knowledgeable and full of pro tips. Unfortunately, the experience after the class was disappointing. After paying $109 per person, we were surprised to find that we had to stand while eating the meal we had just prepared. We also were not allowed to take any leftovers home. We've attended several cooking classes in Chicago as well as other cities, and every one of them provided seating so guests could comfortably enjoy their meal, as well as take-home containers for leftovers. Not allowing guests to take food home seems unnecessarily wasteful. It's difficult not to wonder whether the leftovers simply end up being discarded or eaten by staff. For the price of the class, providing chairs and take-home containers seems like a reasonable expectation. While Tim and the quality of the instruction were excellent, these two policies significantly detracted from the overall experience. Unfortunately, because of these inconveniences, we won't be attending another Sur La Table cooking class.

I've always been a big fan of Le Creuset for their quality and excellent warranty, so when I…read morespotted their outlet, I had to stop by and check it out. Walking in feels a bit like being in a candy store, all the beautiful colors, cookware, and displays make it such a treat just to browse. I'm happy to see this location in Kenosha. Even though I didn't buy anything this time, it was still nice to admire the collections and do a little window shopping. I own 5 Le Creset pots and don't think I need another one anytime soon.

Prices were higher than online. Why is an outlet now more expensive with less variety?read more

Glad I was able to visit this store. The location is great.. near the corner of the mall so it does…read moremake things easy if you buy big and heavy things from them. The mall does have a big parking lot so shy of Black Friday to middle of January... there should be no issues finding a spot. The store itself is beautifully laid out. During my visit, they had a great selection of products. And it seemed they were all ~10% off retail price (probably due to being an outlet store?). However, I did see a lot of signs saying an addition 30-50% off on random tables and area with some possible excisions so talk to an associate. Being an outlet store, you will have be less picky about the color but that is fine with me. I own different brands and colors so my house is like a rainbow. Today, I was interested in a deep lasagna pan. And I found a rack of them with an addition 30% off. Score! Overall, I wish I could have spend more time at the store. But my 2 year old was getting antsy and there are a lot of heavy and breakable items. However, I will be back in the future. And maybe by myself if the wife allows it to spend more money.

Popped into the store today and was greeted by a very friendly associate. She made sure we knew…read moreeverything in the store today only was an additional 30% off the ticketed price, but pointed to two tables and said everything on those two tables was 35% off. After browsing we found a set of measuring spoons and cups we wanted. Combined cost about $80. At the checkout, they ran up at 30%% off not 35%. When I questioned the associate, she said, the "tools" aren't part of the sale, only the bakeware. We opted to forgo the purchase over the $4 difference out of principal. While it's not as catchy to say 'everything on the tables except...' honesty would be great, especially when you see the people you told about the additional discount picking up apparently excluded items.