Note: I've posted this same review on Google Reviews…read more American Energy was one of three companies who priced my project. I met with the owner Mathew McGuire, who I found to be friendly, sincere, and someone who is vested in his business, his people, and working to ensure that he wins life-long customers with every job. I had done a lot of research with AI, so I knew my options well (that research was very helpful and I'd highly recommend doing it in advance of having people out to give you pricing). I had no intention of beating up each of the companies, I simply asked for their best pricing and options. I used AI to carefully review each bid in detail, including the proposed equipment and how appropriate it was for our home. All companies gave solid bids, but there was a very large spread between the highest and lowest. That usually concerns me, but all my research about American Energy indicated that they were a solid, competitive company. It was a big investment, but I ended up converting to an electric heat pump and also getting all our ducting replaced. We have a 2750 sf single-story home with 17 vents, so the new ducting was nearly as much as the system itself. That said, the ducting has made so much difference in terms of balancing the temperature throughout the house, which was a real probelm with the old system. The new system is extremely quiet and maintains a consistent temp throughout the day--and we've had some extremely hot days since it's been installed. American Energy's installers were all very friendly and professional, and did a great jobs with prep and clean-up each day they were here (the initial install took two days). There were a couple minor issues after the install was complete which required two follow-up appointments. One was a equipment issue that required Carrier to provide a replacement part, but Carrier was responsive and quickly provided it. For the additional follow-up appointments, their scheduling person as professional, courteous, and accommodating. In fact, she went out of her way over a weekend to re-schedule an appointment that was supposed to happen on a Monday morning. To me the company has to be a good one to A.) get that kind of diligence out of employees, and B.) to keep those kind of employees. In the end, I'm extremely happy with the system and will gladly subscribe for their annual maintenance contract.

Very disappointed with American Energy Home Pros…read more Our AC went out, and we called American Energy Home Pros to diagnose the issue. We paid a $100 inspection fee and were told we needed a new indoor fan motor. We were quoted almost $1,565 for the repair, and they didn't have the part available but said they could order it. Before agreeing to the repair, I decided to get a second opinion--and I'm very glad I did. Frost Energy Solutions came out and diagnosed the same issue. Josh replaced the same motor for $775 TOTAL, including the inspection, and even topped off our Freon. That's nearly an $800 difference for the exact same repair. I understand companies have different pricing and overhead, but I felt the original quote was extremely high, especially after finding another reputable company willing to do the same job for almost half the price. I would definitely recommend Frost Energy Solutions and Josh. He was professional, honest, fair, and transparent about the repair and pricing. In this economy, that kind of integrity means a lot! Do yourself a favor and get a second opinion before paying a high HVAC repair quote. We're very thankful we did!

Do not use- paid $$ and got a more broken item back, and he blamed us for the item being broken. I…read morework hard for my money. He refused to refund us despite not fixing the item.

Fast friendly service at a great price. Mike fixed three generators for me including a Honda…read moregenerator from the late 1980s. Due to the age of it, an air filter was no longer available for it. Mike cut one to fit for it from another model. He also accommodated my schedule and met me on a Saturday which was very much appreciated. I will definitely be using him for all my small engine repairs.

Andrew came out within an hour to help my mother with an overflowing plumbing emergency. He was…read morequick, friendly and professional and did a great job. We would definitely hire them again.

Felt very scammy…read more Quoted $350 for kitchen sink clog. Couldn't fit the snake through because of old pipe size. Tried so hard it caused a leak. Quote $2500 for a pipe replacement and $350 to move the dishwasher during the replacement. Said no. Was charged $100 to have them come out and screw it up. Leak goes away when the plumber leaves. Second plumber $300 for original clog and $300 to install clean out to perform the action. Didn't even try to snake from the sink itself. I'd avoid this company unless desperate.

Last Saturday, the hottest day of the year, my air conditioner quit working! I was sure as old as…read moreit is I was sure it needed to be replaced so I put out for estimates, not knowing how I was going to afford it. David came out from Economy Heating and Air came out and offered me an estimate for $89 of which would be waived if I had them fix it. After looking at it, he asked me if I would like to fix it for a few hundred dollars or replace it for thousands; I told him I'd rather get it repaired if it wasn't too old. He repaired it that visit for under $400 and I was so grateful. I told him they would be the company I would call if I had any further problems. It's been running well since his visit. He was on time, was very polite and very efficient; I can't thank him enough.

Yesterday, our AC unit was not working properly and I needed it serviced quickly. I contacted this…read morecompany, spoke to the owner Terry, very knowledgeable and pleasant to talk to. After speaking with him, he had earned my trust and respect. By the end of our call, he had arranged to send one of his employees (Stewie) to do the work the next day. Thank goodness!! He's a small family owned business, which I prefer to do business with anyway to help support their business and our local community. This morning, I was very pleased to hear from Stewie, they were able to move my appointment up to this morning, instead of mid afternoon. YAY!! Stewie was pleasant to talk to, knowledgeable and professional throughout my AC service. He determined the problem and performed the necessary repairs at a reasonable cost. If you ever need HVAC repair work done, I "Strongly recommend" you contact them first!! They will most likely save you time and money on parts & service, which is much appreciated, especially on our fixed income. Thanks again, Terry and Stewie for your kindness and professionalism. Your company will be the one I call first, when I need any service done.

My WIFi went down and I was able to reboot it, but my Bosch Thermostat froze, ad so did I. Brower…read moreinstall my new Heat and Air, I called them and later that afternoon GAbe was able to stop by my house and reset it. My entire system is under warranty. Gabe showed me how to unfreeze it and said if it happens again they will look into getting it replaced. My home is not 60 degrees and I am thrilled with the service I received today from Gabe and all of my contacts with Brower Mechanical. Linda G.

Brower continues to be top notch. Ryan has serviced our mech units several times and has always…read morebeen professional. We've used them for numerous projects throughout the home and always a great value. Good, honest pricing and great customer service.

The Electrolux dryer in a rental unit became unusable due to a loose fabric gasket that stopped the…read moredrum from turning. Many appliance repair shops don't work with this brand. I called Sunny Appliance and they had a technician out in the next few days. Luis removed the offending part and said he'd be back once a new part was in. In the meantime, the dryer could be used, although it was a bit noisier. The part arrived the following week and I confirmed the repair appointment time. Sunny Appliance called me the day they were supposed to come out and do the repair asking me when did I want to schedule the repair. When I said I had confirmed for that day, they said I wasn't on the schedule. They said they would see what they could do and called a few minutes later saying they would be out later that day. Luis came again, and successfully repaired the dryer. Even though they had made a scheduling error they went to great lengths to correct it. I'm impressed with the level of service on both the dispatcher's part, and Luis' expert repair. Thank you

lied and sold me AMAZON PARTS I Insisted on OEM Parts from…read moremy first phone call and low and behold i got lied to and amazon parts at TOP $$$$$$ My washing machine pump failed 10 months ago i called these guys and told them its not draining it needs a pump "can you bring a NEW LG PUMP i DONT want knock off parts i want factory parts" Being a contractor myself i knew it was the pump you could hear it when it ran it was messed up and didnt drain so i told them model and serial # to bring pump with them they confirmed. tech showed up removed my pump and sure enough it was broken runs out to his van grabs a all white taped up box comes in tosses in the pump and hey it worked "FOR NOW" gives me the bill $257.40 takes old pump with him see you later bye! Me being in the service industry myself i know this was not a factory pump it was not an LG box it had no part number on it it look like it came out of a damn amazon locker!!!!!! for goodness sakes! if i amazon that pump its $25 I called them furious I let them know this is illegal to have these kind of mark ups!!! Per the California state Attorney General any business in the state of California is legally allowed a 33% markup on materials. So I don't care if you're selling groceries and you're on the biggest grocery chain in the industry you're still only allowed a 33% mark up or if you're selling liquor or cigarettes at the corner store you're only allowed to 33% markup however I was charged 185 bucks for a $25 pump out of an Amazon locker. They assured me they used a factory replacement pump and priced me per the blue book Here we are 10 months down the road and I wake up to my wife telling me our laundry room is flooding the washing machine just drained all over the floor Of course we mop and clean all that up and I called another technician from another reputable company I explain that the pump is replaced about 10 months ago however it was aftermarket...... They told me to leave the machine off until they get here with new pump Lo and behold technician shows up tears apart my machine and what does he find??????????????? Broken pump and pump is full of water leaking Is the pump and LG part?????? Absolutely not!!!!!!!!!!!!!!!!!!!! Has a sticker that just says 110 V pump made in China on the side of it Check out the photos Now check out the photo of the actual broken pump full of water and go ahead and check out the box of a real LG pump Then check the contractors license board website for the formal complaint on the contractors license with the contractor and the lie I was told i purchased a factory part and a factory part was installed in my appliance however it was not and I was lied to with aftermarket parts The attorney General loves these cases if you have been taken advantage of and know you were gouged buy this company or any other at more than 33% markup then report em See how long there in Business ripping people off The company is only as good as the records it keeps before the Government takes that company away from crooked ppl taking advantage of the general public The truth hurts but is what it is if you want to be crooked and pad your wallet it only last so long Do your homework before you hire these people Just because they say they can fix it right now there's other people out there that can do it too that are honest The HONEST REPAIR COMPANY with FACTORY PARTS $205 That included $20tip for the tech to get some lunch This scam $257.40 and flooded laundry room and hall Request the license number and always do your homework at WWW.CSLB.CA.GOV

Needed someone to install awning fabric. Got a response same day and an appointment 2 days later…read more The guys were very helpful and answered all my questions, price was reasonable (not the lowest/not the highest but within budget) and I will call them again if I need help.

These guys are the epitome of what excellent customer service looks like. They are professional,…read moretimely, knowledgeable, and affordable. I have had them out twice and both times they went above and beyond what I'd asked for. The first time was to fix a leak on our trailers toilet. They didn't just fix the leak, they replaced the factory parts with parts that work better for our toilets location. The second time was to seal any spots on the roof and to install a new thermostat. Eric is phenomenal (I am so sorry I forgot the other gentleman's name, but he's wonderful as well). I can't say enough good things about these guys.

Our 15 year old front loading washing machine gave us error codes that seemed terminal. But before…read morewe gave up on it we called Nix. They seem to be under new ownership now. At first that made me nervous as my past experiences were so good. But there was no need for disappointment. They came at the scheduled time and were able to confirm what we thought....it was terminal. I could buy a new washer for the price to fix the old one. Our serviceman was clean, professional and kind. We would happily call them again.

I can't say enough good things about this company! Outstanding customer service. Nick is the best…read moreappliance repair technician, I have ever used. I'm beyond impressed and satisfied. Thank You again, Nick.