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Skokie, IL

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CD Peacock

4.5 (56 reviews)
Ultra High-EndJewelry, Watches, Jewelry Repair

Services - CD Peacock

Jewelry repair

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Datejust 41
Greg K.

I, originally, started off at the Woodfield location where I was helped by Austin Keller. I started looking for my first Rolex about 5 months ago. He was very professional and knowledgeable about every aspect of the brand, so I had him help me place an order for a rose-gold Datejust 41. He told me at the very beginning that the demand was high and it might take a while, so he set the right expectation from the beginning. Throughout the last 5 months, he would check in and give me updates, even when he switched to the Old Orchard location. My watch was taking a while and he knew I was anxious to receive it, so one day he gives me a call and told me he got one that he thought I'd like. Turns out I was looking at this identical watch online. Great experience, great follow-up, and the watch is perfect. Will be buying again from Austin, regardless of location!

This is the inside of the shank of my engagement ring where you can see how the plating peeled off
Saoirse M.

I wish I could tell you how much I hate writing negative reviews, but my negative experiences over the past year at C.D. Peacock have been so horrible that I felt like I had to write something so that other people could be adequately warned-- maybe it's okay to buy pieces from here, but do NOT expect to receive quality repairs on them. I want to preface this whole thing by saying that my fiance and I look young (we're 30), and I think this played a major role in the condescension and poor service that we experienced here. My fiance bought my engagement ring here. The only reason I'm giving this place 2 stars instead of one follow: (a) I LOVE the style of my ring, (b) it was appraised elsewhere for the same value for which it was purchased, (c) my fiance says that the sales associate who helped him was wonderful (but he no longer works there), and (d) after he bought the ring here in March of 2018, we had to get it immediately resized, and they did the resizing for free. After that initial resizing, everything was fine. For about 6-8 months. In the early fall, I was trying in wedding bands at another jeweler and looked down to find that the shank of my engagement ring had snapped clean in half. We immediately rushed over to C.D. Peacock and were greeted by a sales associate who patronizingly blamed us for what had happened to the ring, and said that was normal for such a thin (3 mm) ring that had been resized twice. When we explained that the ring had only been purchased 6-8 months ago, she acted annoyed and was not apologetic in any way. Nevertheless, she took the ring and after we insisted that the break was much more likely due to a flaw in the soldering than me wearing it, she reluctantly agreed to speak to her manager to determine whether they could perform the repair for free. The manager called us back a few hours later to confirm that they would repair the ring and put in a "reinforcement" free of charge. It took them almost two weeks to complete the repair, and when I got it back it wasn't snapped anymore, but it was still a nightmare. I immediately noticed that it was too big-- when I dropped it off, the ring was a size 5.25, and now it was a size 6. The center diamond was so loose that it wiggled, the inside of the shank was a mess of varying thickness, and a few days later, the plating on the inside where they had repaired the shank started to peel off and scratch against my skin. This removed the 18k gold stamp on the inside, and caused a rough, uneven surface (see attached photo). I was horrified, but at the time I didn't want to complain too much because they had performed the repair for free and at least I could wear it again. A few more months passed, and my fiance and I eventually returned to C. D. Peacock to look at wedding bands and test the waters by speaking with someone about the state of my engagement ring. When we walked in this time, we were first ignored until a jewelry designer we recognized from our previous visits helped us look at some of the wedding bands. This is where I want to remind you that we look younger than we are, which probably translates to "won't spend a lot of money" to the sales associates here. This woman was horribly condescending to us the whole time, and the worst was when I brought up the state of my ring and how it was peeling off from the inside; when I took it off and gave it to her, she looked at it with her naked eye and said "tell me again what you think you see." I could not believe that!!! My fiance had spent thousands of dollars on this ring, and I could see the exposed interior of the shank where the plating had peeled off with MY OWN naked eye and you could FEEL it if you ran you finger over it. Again, photos attached. And this woman had the nerve to act like there was NOTHING wrong with it, that I was being overly dramatic. Right there and then we swore off ever stepping foot in that store again. I took my ring to a jeweler in Wilmette and just told them I needed it resized. After that sales associate took it from me, she immediately noticed all the imperfections and was horrified when I told her the story of what happened with the repairs at C.D. Peacock. I felt like I had been gaslit before, but it was so reassuring that another professional was as horrified at the state of my ring as I was. I ended up paying $150 to repair the ring, including resizing, fixing the center stone, and repairing the varying thickness around the shank, but I'm so glad I did because I knew I was in good hands. And when I picked it up again in less than 24 hours, it was as good as new. I would never be able to say the same about my experiences with C.D. Peacock. Spend your money somewhere else.

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2 years ago

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5 years ago

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4 years ago

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2 years ago

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6 years ago

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3 years ago

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4 years ago

Thank you Casey. My watch looks and runs better than new! I recommend C.D.Peacock for any watch repair.

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9 years ago

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7 years ago

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6 years ago

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13 years ago

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3 years ago

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6 years ago

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9 years ago

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9 years ago

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7 years ago

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7 years ago

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9 years ago

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4 years ago

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10 years ago

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6 years ago

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12 years ago

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5 years ago

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7 years ago

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4 years ago

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Thank you for coming in to our store! We were happy to help!

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6 years ago

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Brent B.

Thank you for your business Andrew, we hope to see you back soon!

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7 years ago

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12 years ago

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6 years ago

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Brent B.

O'Neal, always a pleasure having you in the store!

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8 years ago

Great sales people, very nice experience inside the store. Found a very nice watch to give a relative for his birthday.

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8 years ago

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8 years ago

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8 years ago

We were in C.D. peacock today. We had a wonderful expierence. Thank you Pat Hackman. She was very nice and helped us alot.

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9 years ago

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8 years ago

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8 years ago

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8 years ago

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7 years ago

Got my college ring re-sized here (for cheap) and everyone was super nice and helpful. I'd definitely recommend them

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11 years ago

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11 years ago

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Ask the Community - CD Peacock

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Bella Cosa Jewelers

Bella Cosa Jewelers

5.0
(10 reviews)

I was shopping for an engagement ring going to all different places and seeing what's out there…read morewhen I met Olga at Bella Cosa. She was kind and patient with me, and explained to me a lot about engagement rings and diamonds. I kept shopping at different places and seeing different settings, but I never found the one that checked all of the boxes. But Olga stood out from all of the other jewelers that I was visiting, and I went back to visit her several times. We were able to put together a custom made engagement ring for less than some of the settings I saw at other places. She brought in some center stones that I was able to compare and pick from, and her pricing and selection was significantly better than loose diamonds I was seeing at online retailers. The ring looks fantastic, and I couldn't be happier. I'm really happy with the price that I paid for what I got. The ring looks fabulous on my fiancée's finger, and she gets compliments all the time from people who saw that ring sparkle from across the room. I can't thank Olga enough for working with me, her patience, and her no pressure sales approach. She explained things in great detail and answered my questions, no matter how ridiculous some of my questions were! Her and the Bella Cosa team knocked it out of the park, and I can't thank them enough!

Wonderful to find this (new to me ! ) jeweler . In this quiet & quite minimalistic jeweler's shop,…read moreI found individuals with clear knowledge of what fine jewelry is about. I happen to go in for a repair and found immediate and knowledgeable service. Thank you.Many of the family owned bussinesss are gone.. love to find one. RK

T.J. Cullen

T.J. Cullen

3.0
(7 reviews)

i dropped off two pieces of jewely and was told they would call me with an estimate. That was 3…read morewks ago and now no one is answering their phone and shop is never open. I've left messages on their website and every where else I could think of and nothing.

This store is a true gem and a real North Shore classic (serving the area for over 50 years)…read more First off - Mr. Cullen is great. The store has a personality, its pretty quirky and I'd say (after working there for several years) that a sitcom based on this place just might work. (Oh the stories). They are genuine and honest folks who enjoy what they do and treasure the relationships that have been built over time and generations. I think the store is worth a look, as the Cullen's various interests and travels have brought some interesting pieces into the store. And there is definitely a mesmerizing collection of estate and antique jewelry (always my favorites). Oh and important to mention --- the store does not jack up prices like the chains do. The markup is minimum which means the customers are getting the most for their money. Any questions - feel free to ask! P.S. They do custom work, repairs, special orders, bridesmaid and groomsman gifts, great selection of charms, giftware, sterling and plate frames, clocks, and on and on. Check it out if your ever in the area! (Accessible by Pace and the UP North Metra!) P.P.S. And yes, as stated in the first paragraph - I did work here for some time.

CD Peacock - jewelry - Updated July 2026

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