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    CD Peacock

    4.5 (56 reviews)
    Ultra High-EndJewelry, Watches, Jewelry Repair

    Services - CD Peacock

    Jewelry repair

    CD Peacock Photos

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    Datejust 41
    Greg K.

    I, originally, started off at the Woodfield location where I was helped by Austin Keller. I started looking for my first Rolex about 5 months ago. He was very professional and knowledgeable about every aspect of the brand, so I had him help me place an order for a rose-gold Datejust 41. He told me at the very beginning that the demand was high and it might take a while, so he set the right expectation from the beginning. Throughout the last 5 months, he would check in and give me updates, even when he switched to the Old Orchard location. My watch was taking a while and he knew I was anxious to receive it, so one day he gives me a call and told me he got one that he thought I'd like. Turns out I was looking at this identical watch online. Great experience, great follow-up, and the watch is perfect. Will be buying again from Austin, regardless of location!

    This is the inside of the shank of my engagement ring where you can see how the plating peeled off
    Saoirse M.

    I wish I could tell you how much I hate writing negative reviews, but my negative experiences over the past year at C.D. Peacock have been so horrible that I felt like I had to write something so that other people could be adequately warned-- maybe it's okay to buy pieces from here, but do NOT expect to receive quality repairs on them. I want to preface this whole thing by saying that my fiance and I look young (we're 30), and I think this played a major role in the condescension and poor service that we experienced here. My fiance bought my engagement ring here. The only reason I'm giving this place 2 stars instead of one follow: (a) I LOVE the style of my ring, (b) it was appraised elsewhere for the same value for which it was purchased, (c) my fiance says that the sales associate who helped him was wonderful (but he no longer works there), and (d) after he bought the ring here in March of 2018, we had to get it immediately resized, and they did the resizing for free. After that initial resizing, everything was fine. For about 6-8 months. In the early fall, I was trying in wedding bands at another jeweler and looked down to find that the shank of my engagement ring had snapped clean in half. We immediately rushed over to C.D. Peacock and were greeted by a sales associate who patronizingly blamed us for what had happened to the ring, and said that was normal for such a thin (3 mm) ring that had been resized twice. When we explained that the ring had only been purchased 6-8 months ago, she acted annoyed and was not apologetic in any way. Nevertheless, she took the ring and after we insisted that the break was much more likely due to a flaw in the soldering than me wearing it, she reluctantly agreed to speak to her manager to determine whether they could perform the repair for free. The manager called us back a few hours later to confirm that they would repair the ring and put in a "reinforcement" free of charge. It took them almost two weeks to complete the repair, and when I got it back it wasn't snapped anymore, but it was still a nightmare. I immediately noticed that it was too big-- when I dropped it off, the ring was a size 5.25, and now it was a size 6. The center diamond was so loose that it wiggled, the inside of the shank was a mess of varying thickness, and a few days later, the plating on the inside where they had repaired the shank started to peel off and scratch against my skin. This removed the 18k gold stamp on the inside, and caused a rough, uneven surface (see attached photo). I was horrified, but at the time I didn't want to complain too much because they had performed the repair for free and at least I could wear it again. A few more months passed, and my fiance and I eventually returned to C. D. Peacock to look at wedding bands and test the waters by speaking with someone about the state of my engagement ring. When we walked in this time, we were first ignored until a jewelry designer we recognized from our previous visits helped us look at some of the wedding bands. This is where I want to remind you that we look younger than we are, which probably translates to "won't spend a lot of money" to the sales associates here. This woman was horribly condescending to us the whole time, and the worst was when I brought up the state of my ring and how it was peeling off from the inside; when I took it off and gave it to her, she looked at it with her naked eye and said "tell me again what you think you see." I could not believe that!!! My fiance had spent thousands of dollars on this ring, and I could see the exposed interior of the shank where the plating had peeled off with MY OWN naked eye and you could FEEL it if you ran you finger over it. Again, photos attached. And this woman had the nerve to act like there was NOTHING wrong with it, that I was being overly dramatic. Right there and then we swore off ever stepping foot in that store again. I took my ring to a jeweler in Wilmette and just told them I needed it resized. After that sales associate took it from me, she immediately noticed all the imperfections and was horrified when I told her the story of what happened with the repairs at C.D. Peacock. I felt like I had been gaslit before, but it was so reassuring that another professional was as horrified at the state of my ring as I was. I ended up paying $150 to repair the ring, including resizing, fixing the center stone, and repairing the varying thickness around the shank, but I'm so glad I did because I knew I was in good hands. And when I picked it up again in less than 24 hours, it was as good as new. I would never be able to say the same about my experiences with C.D. Peacock. Spend your money somewhere else.

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    2 years ago

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    5 years ago

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    6 years ago

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    3 years ago

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    4 years ago

    Thank you Casey. My watch looks and runs better than new! I recommend C.D.Peacock for any watch repair.

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    9 years ago

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    9 years ago

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    9 years ago

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    6 years ago

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    4 years ago

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    Thank you for coming in to our store! We were happy to help!

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    6 years ago

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    Brent B.

    Thank you for your business Andrew, we hope to see you back soon!

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    6 years ago

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    Brent B.

    O'Neal, always a pleasure having you in the store!

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    8 years ago

    Great sales people, very nice experience inside the store. Found a very nice watch to give a relative for his birthday.

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    8 years ago

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    8 years ago

    We were in C.D. peacock today. We had a wonderful expierence. Thank you Pat Hackman. She was very nice and helped us alot.

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    9 years ago

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    12 years ago

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    7 years ago

    Got my college ring re-sized here (for cheap) and everyone was super nice and helpful. I'd definitely recommend them

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    11 years ago

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    Page 1 of 2

    Ask the Community - CD Peacock

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    Razny Jewelers - Book your appointment with one of our diamonds specialists for our first ever engagement ring week. October 13-21, 2023

    Razny Jewelers

    (77 reviews)

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    Here is the revised Yelp version with the company and watch brand names removed:…read more **No to Jules -- YES!!!! to Alexa and Rachel.** Alexa and Rachel are wonderful representatives of this jeweler: helpful, sincere, professional, and welcoming. My experience with Jules was the opposite. That is my opinion. Accept it or disregard it. I will buy here in the future **BECAUSE of Alexa and Rachel, DESPITE my interactions with Jules.** I visited the Highland Park location to have four luxury watches sized, timed, function-tested, and assessed for possible service. The store is an authorized dealer for two of the brands. I clearly explained that the watches had been purchased through reputable secondary-market sources and that I was **not** requesting formal authentication or a certificate. I simply wanted an experienced professional to examine them and tell me whether anything appeared obviously wrong. The first person I spoke with understood the distinction. She appropriately explained that official authentication would require sending the watches through service, but said they could size them, time them, and give them a general examination. When I called again to confirm that the appropriate staff would be available, Jules repeatedly interrupted me and sternly emphasized that they would not tell me the watches were "authentic." I was not asking them to do that. When I arrived, Rachel greeted me and listened to what I was requesting. Jules then called out from across the counter that she had **"ALREADY EXPLAINED WHAT THEY WOULD DO--SIZE AND TIME!"** That was unnecessary, unprofessional, and embarrassing. Rachel took over and handled the situation appropriately. Alexa later assisted with the sizing. Both clearly reiterated that the store could not certify authenticity, which I completely understood, but they also gave the watches a professional look and said they did not see anything that immediately caused concern. That is all I had requested. Spotting something obviously wrong is not the same as formally certifying authenticity. Asking for one is not demanding the other. If an authorized luxury-watch dealer cannot recognize an obvious concern while handling and sizing a watch, then both the dealer and the customer have a larger problem. A relationship with a jeweler **IS A RELATIONSHIP.** It is built, cultivated, and curated over time. Every interaction either strengthens that relationship or erodes it. Luxury retailers should remember that they do not know what a customer may purchase, trade, service, or recommend in the future. The long view matters more than proving who is "right" or who is in charge. I sincerely hope this feedback is shared with Jules constructively. This is not written merely to embarrass or criticize her. If management believes my perspective has value, I hope she is given the opportunity to hear it, reflect on it, and learn from it. Everyone can have a poor interaction or an off day. What matters is what someone does with the feedback. Alexa and Rachel understood the distinction and represented the store exceptionally well. They are the reason I would return.

    Suzette did a fantastic job helping me find a beautiful piece of jewelry. I also put a beautiful…read morepair of diamond earrings on my wish list. She and the staff were very kind and I look forward to returning soon.

    CD Peacock - jewelry - Updated September 2026

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