The 5 star maximum rating allowed by Yelp are not enough with regard to rating the CD Peacock in Old Orchard Center. Without question the most impeccable customer service experience I have ever encountered in a jewelry store. When I think of a Rolex purchase, the first place that comes to mind is CD Peacock. I have had the good fortune of having purchased a Rolex from CD Peacock in the past. I decided to get another Rolex and again decided to go with CD Peacock. For the first time, however, I went to a different location - CD Peacock in Old Orchard. If I am blessed to ever again be able to buy another Rolex, or for that matter any fine piece of jewelry, I can assure everyone that this will be the only place I will visit. From the moment you walk in to this extravagant establishment you feel engulfed by luxury. Everything is perfectly laid out. The lighting is strategically placed and ultimately enhances every sparkling piece of jewelry and fine timepiece. The place is stunning. Regardless your status, you feel instantly rich. But here is the beauty of it all, even if you are not rich, you are treated richly. Everyone is beautifully welcoming. You are offered beverages. You are catered to unlike any other store in the entire center. In my personal experience, Jordan, Executive Director, and Marlise, Sales Professional, spoke to me and treated me in such a way that made me feel as if I had known them for years. In fact, I dare to say that in only two times that I have had the privilege of being exposed to Jordan, I literally think of him as a friend. His knowledge of the inventory and overall style speaks wonderfully to how articulate, intelligent, and well mannered a man he is. Marlise was equally as kind and she had a beautiful and kind way about her. Even the Watch Master, Casey (I hope I spelled his name correctly), assisted me with the fitting of my timepiece, all the while being very patient with every request I made till the sizing was made perfect. In fact, I messed up trying to adjust the timepiece myself after purchase, I in turn called Casey to admit that I may have messed it up, and he was quick to assist me with getting my watch back to the perfect looking timepiece that it is. As young as he is, he does personify the 'master' in Watch Master. Bottom line, if you want to be treated like a king, like a human being, with respect, and spoken to in a manner that is not condescending nor disrespectful, and you miss great customer service, to me which is a dying breed in today's businesses, and all this even if you are just browsing? Than go and receive all the aforementioned and more at this specific CD Peacock. They are unquestionably my jeweler for life. read more

Mr. Brent, the store director at ROLEX AD, Old Orchard understands the value of the client's time. On September 24, 2021, right after I picked up the new iPhones from the Apple store at the same shopping complex, I and my wife entered the Rolex AD with our scheduled appointment. We were greeted with smiles and Brent showed up and immediately responded on what model I am interested in. I didn't put myself in dilemma by trying a bunch of Rolex watches, because I knew what I want (Anyway already tried in other Chicago-based ADs). Believe it or not, Brent started to process the order for the timepiece I am looking for within two minutes we entered the store (via the Rolex Business website). Although we all know the waitlist game for these timepieces, Brent made me feel very comfortable processing this business under his radar. Long story short, every prospective customer wants to know whether he would be able to place an order or not for most demanding models. People like us just want to experience the beauty and craftmanship behind Rolex, it is that simple. Instead of showing disappointing faces, and putting down customer's zeal of getting these timepieces (which is a common thing in most ADs), Rolex AD staff should act kindly and understand the value of the client's time like Brent does. That's not only being a kind salesperson but truly a gentleman. C.D. Peacock's more than 100 years old history just supports my recent experience. read more

My wife and I were at Oakbrook mall one day and just happened to walk into c.d. peacock, this was before the pandemic set it .... we are attended to by a real wonderful lady who introduced herself as Rosa .... who patiently answered all of our queries about certain time pieces and  to make a long story short .... my wife and I went home with two watches  and a hop in our steps.... she was assisted by an equally wonderful gentleman by the name of Kevin .... they were both extremely professional, real top notch, each visit was always a great experience.  Ms. Rosa would keep my wife in the loop on things that were happening, as well as news when a particular time piece that I wanted came in......  And when that day came.....  we were there in a jiffy ..... and left super satisfied .....  I don't have enough praising adjectives to describe them as well as the happiness our experiences have given us... and yes we will be back ... as well as recommend them ..... read more

I usually don't give reviews, but I had an excellent experience at CD. If you're in the market for a new Rolex Lana is the person you need to contact. She took my information couple months ago just like other Boutique, but unlike other salespeople she followed up every few weeks to give me updates. What's amazing is when I reached the store, she had it all gift wrapped. It really seemed like she was Happy for me. Lana even offer to take my pictures .It really made me feel special . I have previously purchased a Rolex from Chicago (Michigan Ave store) but Lana put that salesperson to shame. I was so happy with my experience that before I left, I ended up giving an order for watch. CD and Lana have won me over this is the only place I will come for watches in the future. Lana is a perfect 10. The store is also very beautiful read more

Ryan Grala at CD Peacock in old Orchard and his colleague Ann, were amazing to work with in assisting with the purchase of my engagement ring. I thought I knew exactly what I wanted however after trying on many different rings I was not finding the one. Ryan with his expertise on diamonds presented some options I had not considered. He was spot on with his suggestions! I am thrilled with the stunning ring I get to look at every single day that reminds me of how grateful I am to be with the amazing man I married. Thank you Ryan and Ann!! Kim & Tom C. read more

This is my go to store for most of my watch purchases! The staff is always friendly and welcoming regardless of the coronavirus restrictions and are very accommodating. Went in looking for a blue dial watch and with the help of Ryan I was able to get a watch that not only was I looking for, but in the size that fit me the best. Chris, the store director, is very friendly and welcoming and does a great job of making clients feel comfortable in the store. This is the place you want to shop for watches or jewelry. read more

CD Peacock at Old Orchard Mall is the best. I purchased my time piece very recently from this store. Catherine and Daniel assisted me in my purchase. They are the best. They are very knowlegable about the products they sell. They are also very professional, kind and very supportive andextremely patient. I would recommend this store and to seek out Catherine and Daniel if you are interested in looking at a and buying a high end time piece. Thanks guys, y'all are the best. read more

This is a lovely store with a friendly, knowledgeable staff. I've walked in to just look around. I've taken in items to be serviced/repaired. And I've made some purchases. In every instance I've been treated very well and have enjoyed each experience. I met the store manager, Chris, and found him to be very friendly and helpful. I most recently purchased a watch with help from Ryan and couldn't be happier with the product or the service. It's a great store! read more

I never write reviews, but this time I have to I went to CD Peacock to buy a watch from the time I walked in Joe and Maria took care of me like I was family helped me with every question I had, after I bought the watch I came back to buy an engagement ring and let me just say Maria and Joe went above and beyond to make sure I was happy with every step. I will deff come back buy more things and if any of you guys need jewelry or watches go see Maria and Joe read more

I think... it's been about 10 years since this store opened. Popped into the store one afternoon years ago... Enjoyed my experience and shared it with friends and family. Fast forward to now and they've outfitted a dozen of my family, friends, coworkers with wedding, graduation, and retirement mementos. Been a wild year with the ups and downs of the pandemic. Look forward to seeing Chris, Austin, and the crew soon. Got a big celebration coming up! read more

I recently purchased my dream watch with the help of Maria, Joe, and Olga. Throughout the entire process, they were incredibly accommodating of my order specifications and went above and beyond to deliver my watch in a timely manner. I highly recommend them to anyone looking to buy a trophy timepiece of their own. Hands down, best shopping experience I've ever had. read more

Though I have yet to purchase here, Ryan (who works in Rolex) at the shop is beyond friendly and professional. He's kept me in mind for the timepieces I have been looking for, and one day he even let me try on all the Rolex exhibit models, which was a lot of fun. I highly recommend anyone in the market for a Rolex to visit Ryan/C.D. Peacock. read more

My fiancé got my engagement ring from here and it is absolutely stunning! It was designed by Olga Nelson at the Old Orchard location and she did a BEAUTIFUL JOB! She was so helpful and listened to everything that we wanted. I would highly recommend anyone who is looking to design or repair jewelry to go see her!!! read more

I was very pleased with my purchase and the help I got from Mckenzie. It was nice to work with some that had good knowledge and helped me with the perfect ring. Gave the ring to my girl and she loves it! I will be back in the future and hope to work with Mckenzie again. read more

Pat Hackman cleaned a couple pairs of heirloom earrings I have and she did a fantastic job. I'm so pleased with how beautiful the earrings look. They're almost like new. Thank you Pat! My daughter will look beautiful wearing them for her wedding. AHuebner read more

I enjoyed my recent experience at the store and appreciated the help of Jessica L who introduced me to the Tudor option as I am a present owner of a Rolex. I purchased the Tudor and love the watch. Thanks Jessica for your help. Beautiful store as well read more

Evelyn worked with me to purchase my first Omega. She was super friendly and went above and beyond to help me with this purchase. The service in the store was top-notch. Thank you, thank you, thank you Evelyn!! read more

This is my go to place when I looking for a new watch or jewelry. Lana is the absolute best at what she does...solid recommendations, excellent product knowledge and always adds a person touch. read more

Pat is very helpful and attentive to her customers. I went there to have my Rolex readjusted and we did it for several times until we got the proper fit. She is patient and professional. read more