Their employees don't pay attention for their job, been posting fake reviews to get customers but doing suck job as the picture, rude employees, if you post bad reviews they fight with you. Run away from this place! read more

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WOW! just WOW! I was skeptical because it was the shop suggested by the at fault drivers insurance, but I read a few reviews and decided I would talk to them and have them do the work. The job was immaculate. And I'm a Marine! My expectations are higher for everything and they topped them. The truck when finished wasn't only repaired properly, it was spotless inside and out! Just WOW! Thank you for an incredible experience ! To be added this wasn't some little trim pieces this was the rear, back of a white f150 read more

The overall experience and quality of work were awesome. Kellie went above and beyond to help. Rob communicated regularly. They were able to not only get us in early, but to deliver the car over a week in advance. Hopefully I won't need to get any of my cars fixed in the future, but if I do, I will definitely be using CDE! Thank you Kellie and Rob! read more

I was extremely happy with the work this company did for me I own a 2017 Highlander that was hit They did a fabulous job and were extremely kind. Thank you for your kids and professions Treatment You are too notch read more

This place is great. Getting in a car accident is so stressful and C.D.E. in Addison treats you with compassion and efficiency. They explain everything clearly, fix everything efficiently, and it all looks great at the end. I was so impressed with their customer service and communications. Plus my car looks great inside and out! read more

Highly recommend. They made the entire process SO easy. They arranged Enterprise for me from pick up to drop off. They took care of everything via insurance for me so all I had to do was pay the deductible. Staff is very nice and informative. My car was finished quickly and looks amazing. They have a lifetime warranty on the body work which puts me at ease if something were to happen with it again. Definitely going here again for any other car repairs in the future. read more

My wife had was in a fender bender with her 2016 Traverse. The back gate and bumper was smashed. My neighbor recommended CDE collision to us. They service was excellent . They got us in right away and the car was fixed in a week. They even help us with car rental. Great place. read more

Let me start off by saying I believe customer service is just as important to me as the quality of work that is being performed. I went in for an estimate and told them I wanted to pay out of pocket, it wasn't worth me filing a claim. The receptionist was nice and informative, but that's really where it ended. The estimator came out, I believe his name was Ben, I don't know because he didn't introduce himself or actually conversate at all. I am going off of the business card that the receptionist gave me. He didn't really seem to care to give an estimate it seemed, maybe because it was out of pocket, I don't know. I worked as a body shop assistant manager for several years and know from experience it's better for a body shop to go thru insurance because they can supplement and jab the insurance for more money throughout the job, so maybe that's the reason. Whatever the reason, it's been 4 weeks and still have yet to receive the estimate. I went to Addison Auto body and Jeffrey auto body and received estimates within days or even on site. Unfortunately because of the lack of service I have to rate them what I did. Like I said I take customer service very highly in my book and they just didn't seem to cut it. read more

Disappointing experience! Was sent here for simple trim piece replacement, by car wash owner because their carwash equipment malfunctioned and ripped the part. An essential part for maintaining weather/water seal (i.e. preventing water/snow from entering the vehicle) First they blew me off for a day and a half for estimate. Finally, was told to come over at 1:00 on Tuesday. Then when there, they call dealership for part and am told it will be delivered the next morning, because they ordered it before 2:00, and that they will call me to confirm its arrival so as to schedule when I am to come in for installation. Well, they didn't call Wednesday, so I call them at the end of the day and i am told they hadn't ordered it yet! The next day (Thursday) I hear nothing, so I call and leave message with the person screening calls, it isn't returned. Friday I call several times, am asked who I am when I ask to speak to Rob, and am kept on hold for long times so I hang up both times. I finally get a call back from Rob, with a story about "the part having arrived broken" [this part is stocked in its own box with packing material by the manufacturer (OEM)] and they have already talked to the dealership and they "will get a replacement that day or the following Tuesday" - a full week after they told me they were ordering the part before 2pm for delivery the following morning!!! I told Rob "No thank you," and that I had no faith in them as I felt they had been disingenuous from the get go. (I had in the interim called all seven of the dealerships in a 20 mile radius of this shop and determined that every single one had several of said part new in box in inventory and were available immediately on will call. I called the dealership they claimed to deal with, and was told that no one had ordered this part all week, and they had the same three in stock since Monday.) This particular small part requires painting (black easiest color) with flex additive (which they failed to specify on their quote) and a clear coat. It takes exactly three minutes to remove the existing and to mount the replacement on the hatch back gate. It takes five minutes to mix the paint, prime the spray pot, hang the part and spray it. Of course there is clean up/purging of the spray gun/pot, wait time going back to clear coat, and cure time, clean up again, and disposal costs for pot paint. I understand the extra half hour x2 padding for overhead but this was and is not a blending or a masking project its a gravy job in the biz. I wouldn't and don't begrudge a shop a profit on work, esp. smaller jobs, but this was an easy, quick filler job where they weren't burdened even by storing the vehicle. But this shop wasted time, never ordered, and couldn't be bothered to order the part, nor make a phone call, and then lied about having done so for four straight days. I can only imagine the nightmares involved should there be significant damage involving removal and replacement of more significant parts and more extensive work, requiring surrender of ones vehicle indefinitely!! RUN, don't walk AWAY!! They have recently changed the name of this place again, are operating under an assumed name, obviously they have something to hide. I consider myself lucky I didn't have damage rendering my car undrivable! I went to ABRA in Elgin, and they did it the same day, and called me first thing the next morning for me to come over at my leisure for it to be installed, which took exactly three minutes to remove the broken one and install the new one. read more

I definitely recommend C.D.E to anyone who is looking to have their vehicle repaired. Not only is the customer service great but they are friendly and the process was smooth. They also walked me through everything and sent me updates. They did an incredible job on my 2018 Honda Civic, it looks brand new. I'm so glad I chose them and I'm very happy with the results!! read more

CDE Collision did a wonderful job on my vehicle. I was hit while parked and didn't have any time off left at work. They were able to get my estimate complete and my rental car scheduled and dropped off in a matter of 10-15minutes. It was the easiest process, and when I went back to pick it up after the repairs were complete, my car was cleaned, smelling fresh, and the repairs looked wonderful. They had everything completed in less than a week as well. KUDOS to CDE Collision!!! read more

Very happy with the work they did on my SUV. Amanda at the front desk was very kind and informative. They also gave me updates as promised. They also washed it and did a full interior clean before handing over the vehicle which I didn't expect but I'm very appreciate of. Extremely happy with their service and efficiency. read more

Brought my relatively new vehicle here after a fender bender. Everyone on site was professional and courteous. Job was done well and in a very timely manner. If you are looking for a body shop in the Addison area- I recommend CDE. Thanks for a job well done. read more

This place is absolutely amazing. I was really nervous about leaving my truck here to get fixed, but they made it look perfect again. Thank you! read more

Will not even try to match the paint on the car. Body panels don't line up, attitude I got was too bad, so sad! We got paid by your insurance and we will not try to please you. read more