Me and my mom went to visit our grandma and noticed that her headstone was sunken and partially…read moreflooded . Cesar was so nice and helpful . He went above and beyond raising my grandmas headstone and fixing the flooding issue. He cleaned her headstone and left it very nice . Thank you so much Cesar god bless you.

Do not purchase burial packages or pre-need services without a thorough review of the terms…read more Our experience has been extremely disappointing. My mother purchased her burial plot and later began paying for pre-arranged services. However, the details of what was included were never clearly explained. When it came time to complete payment, we encountered significant confusion because the original information provided about the payment plan was inaccurate. Years later, we were contacted and informed that an additional $6,000 was required for the opening and closing of the burial plot--an expense that had not been clearly disclosed at the time of purchase. It appears that additional charges continue to surface over time for services we believed were already covered. Overall, the process has lacked transparency and has created unnecessary financial and emotional stress. This experience reflects poorly on the business practices involved, as it feels as though the focus has been on generating additional charges rather than providing clear and honest service. I need a response I will go ahead and file a complaint if needed and report misleading or deceptive practices to the California Cemetery and Funeral Bureau or the Better Business Bureau or will Consider legal review.

Amazing and affordable service. Reign Ortega-Lewis was our funeral counselor and facilitated my…read morestepfather!s internment at the Riverside National Cemetery.

Cathy was a very informative,respectful and kind. Gave me peace of mind under these difficult…read morecircumstances knowing that everything was gonna be taken care of. I don't know what I would have done without her help

Sunset Funeral Care was the perfect choice for our family. They were very professional and caring…read moreafter the passing of my grandma and grandpa. They provide great service and make you feel like family. I highly recommend choosing Sunset.

Jenny and the whole team have been exceptional. They are sincere and kind. They were never pushy--I…read morenever felt like I was being sold anything. They answered all my questions and presented options. I live about an hour away and always kept that in mind. Everything we ordered or arranged was at or above expectations. Their staff was kind and respectful. At the actual cemetery (a completely different company/team) I felt like a number, but at Sunset I felt like my family and I were truly taken care of. Thank you for making that difficult time a little more bearable.

The few times I visited my baby brother we experienced some paranormal activity it was insane. I…read moremiss my brother so much thank you for always keeping the grass cut and allowing us to lay him to rest here each time I visit him I remember the day we buried him only a year old wasn't able to experience life. Yes there's no bathroom but I'm there for visiting not the bathroom

So disappointing to visit friends and family in this cemetery and Redlands cannot fund a a decent…read morerestroom for visitors. I've never seen this before. Disgusting! Staff was rude too!

Our experience with Arrowhead Aftercare was great! All of the staff were caring, thorough and…read moreengaging. Albert was absolutely amazing. He was compassionate, professional and took wonderful care of us. He answered all of our questions and went above and beyond. We were more than satisfied with the cost of services, the speed of service and we would highly recommend this business. A+++++!!!

No one wants to utilize these services but Connie was amazing from the time she answered the phone…read moreto walking me through the death certificate process and getting everything organized to arrange for pick up of my dad. During the difficult time she took one less stressor off our plate!

On July 30, 2019 We lost our beloved brother…read moreGilberto Zuñiga Not knowing what to do or where to start, i found Emerson Bartlett Memorial Funeral Home. Where i met Christian, Thax to him he guide my family n myself step by step in these painfull hard times. Very professional!! But what i appreciated about this place n the staff we were treated as family, Mr Christin was very patcien,and Understanding, very compassionate not taking advantage of selling us what we didnt need. Christian helped us from the beginning all the way till the end. Thank u Christian n to ur wonderfull staff for making my brother's funeral memorable. Upsalutly no complains, HIGHLY! RECOMMENDED !! theres no reason to go anywhere else. Emerson Bartlett Memorial Funeral HOME, is the place Thank you, Sincerely Familia Zuñiga.

I had gone through a mother's worst nightmare, when my son passed away unexpectedly in the…read moreemergency room. I didn't know who to call, I had not done any pre-planning and needed to make funeral arrangements. My daughter ran a search on Google and started looking for services in Redlands. After having a terrible experience on the first call, I noticed Emmerson-Bartlett Memorial Chapel had all 5-star reviews. Their prices were readily available online and after reading their reviews we called them. We were immediately put at ease by the person who answered and agreed that they would oversee all the arrangements. We met with Christian, their Funeral Director the following morning. He was extremely empathetic, caring, and professional. He took the time to listen to us, offered sympathy and asked questions about my son to help us make decisions about his arrangements, memorial service, flowers, and reception. Christian was very thorough, clearly explained costs, and offered resources for vendors we might want or need. Christian made the arrangements to have my son picked up from the hospital and taken to the chapel. We were given the opportunity to see him prior to cremation, without all the equipment he was attached to at the hospital, when he passed. It brought us immense comfort and closure to see him at rest. Christian helped us with the programs, prayer cards, the memorial service, setting up the video, and rental of tables and chairs for the reception. I have worked in Customer Service for over 20 years, and Christian embodies everything that you would look for in excellent service. FIVE STARS is not enough, I highly recommend Emmerson-Bartlett. My family plans to return to do some pre-planning for future needs. During our time in meeting with Christian, my family was also introduced to Reyna. He explained she was in training and shadowing him. We were touched by Reyna's sympathy, helpfulness, and willingness to make our experience and loss lighter. I cannot say enough about the people, their service and location, which was spotless and accommodating. I greatly appreciate the comfort they provided at such a difficult time.

I've lost two loved ones in the past 7 months. For my grandmas passing which was first we went with…read morePreciado and I will not forget how attentive, empathetic, and kind the staff was towards my mother during this difficult time. They were not pushy and were transparent with the costs and during the service Rayna was incredible. I saw her check in multiple times to make sure my mom and aunts had everything they needed. She also spends time to give prayers and words of comfort to the family. I requested if she could be there during the service for my father recently and again I am very pleased we chose Preciado again. Yesenia was great to work with there was also another man I spoke to which was great but I forgot to ask for his name. Thank you again to Rayna for treating me and my sisters with care and for taking care of all of the details during the service.

Amazing customer service care and just excellent care for my family and our loved one. Ernie…read moreCulross is exceptional.

We recently lost our mother and we cannot say enough good things about Cortner Chapel. We have…read moreabsolutely no complaints at all. From scheduling the initial appointment to having meetings with one of the directors, Dulce, we felt supported throughout the entire process. Dulce walked us through everything with such empathy and kindness. She is very personable and professional. She explained everything and answered our many questions. When we had a last minute change, Dulce and Cortner Chapel went above and beyond to accommodate our family's wishes. The day of the funeral went so smoothly. They were on time to both the church and the cemetery, allowing our mother to have a beautiful send off. I highly recommend Cortner Chapel and would use them again in the future.

I cannot speak highly enough about Bob and staff! They were…read morekind, helpful and caring! They made the whole process feel less daunting and they made me feel comfortable and well taken care of! Highly recommend!

It's never easy to lose somebody, but this service made memorializing our friend a beautiful…read morecathartic moment. They would have absolutely wanted to return to the earth and this was a perfect way to do that. Not only that, but their family can join at the tree when it is their time as well. Their friends and loved ones also have a way of going to visit in nature and not surrounded by cement. Our servicers were extremely nice and helpful. Just be aware that there are not bathrooms on site but they will take you in a little cart to where they are a few minutes away. You will also have to walk up a small hill to get to the trees.

Last year I paid off my tree. I visit when I can. The area is so beautiful. The staff, the sales…read moreteam, and the people that answer the phone are absolutely 100% amazing and beautiful. The idea of preserving a forest as a alternative burial ground spoke to me in so many ways. The trails are absolutely wonderful and beautiful to walk on. With breathtaking over views of the land below, I would not be happy here any place else. My beloved, emotional support cat, we buried with me either before or after me, and we will be return back to the earth into a living tree. I absolutely adore and I love everything about this forest and the people that work there. I'm so glad that I have a place to go visit even before I enter the ground in the roots of the tree.

Memorial - I had a preplaned package. When my father passed away it was a simple process I called…read moreThem, we had the memorial service. I paid my balance, I feel this was a fair price. cremation and chapel, video, pamphlets, urn and three flower arrangements. However, with a cremation I had several flowers. I wish the setup were more like Moncito park in Loma Linda, where the picture is abouve the urn. Place was clean. I however felt rushed after my hour was up, I literally felt like my group had to totally be out of chapel by 1201. I was under the impression we could be in chapel at least in till 1220. I feel mt view is more casual than the other properties. Example the way they team members speak and even dress. Even rushed to sign my paperwork to get the death certificate and release of the urn. They got in contact with Riverside Cemetery and set up a date and time and honors for my father as well. This was great. I appreciate that.

My mom purchased a condominium if you will.... A rock with 4 spots for loved ones…read more... So my mom, my dad @ 2 of my brothers are here.... When my time comes My husband & I will be here too....we will all be in the area of the saints... beautiful old tree covers this area and in the spring it blooms a purple flower...