Amazing pharmacy , the owners and workers are extreamly nice . Highly recommend they have…read moreeverything love this place . Thank you

After using an impersonal national store for years. My doctor suggested West Knoll. I was amazed at…read morethe personal experience and being able to call or text directly with my pharmacist. Unheard of. No phone tree, no hassle. And Easy DELIVERY same day. I highly recommend Tamir at West Knoll. It feels like being back in a small town where everyone knows each other - like a Hallmark movie!!

I have used other CVS pharmacies before without any issues. I recently switched to this location…read morebecause it is closer to my home. However, despite there being no line, I have had to wait at least 10 minutes each time. Additionally, they have not received my prescriptions from my doctor's office, causing me to visit twice already, which has been a waste of my time. Due to these ongoing issues, I have decided to transfer my prescriptions to another pharmacy.

I stopped to buy some moisturizers and paid but forgot my stuff at the self check out! LOL…read moreThank you Patrick for saving it for me overnight Patrick

For Lead Pharmacist, Alex Kay…read more Thank you so much for helping my baby boy feel better. You called me back after my voicemail and even let me come in late on Saturday night at 9:20 p.m. to pick up his insulin. You were efficient, kind, and made the whole thing feel easier than I expected. I'm truly grateful for the care you gave to both me and my cat.

The worst pharmacy on earth…read more You provide medicine to sick people. The automated voice system is enough to drive any person insane. The workers at the pharmacy itself are generally clueless and completely incompetent. All you're doing is ensuring your customers are as annoyed as possible every time they come in. It must make for a miserable experience for every one. Just provide better service. Add an option to simple skip the automated system and at least just go straight to leaving a voicemail for the pharmacy to call back from.

Don't go here if you're in a hurry for anything. The people at the registers move as slowly as…read moremolasses and don't seem to care. They get confused easily and seem to have zero problem-solving skills. Never once has anyone tried to be fast or efficient. Everyone acts like it's their first day of training. It's baffling to me how they get that position. Everyone at the pharmacy seems helpful, though.

For over THREE YEARS I was charged $130 for medication that should have been around $30 using the…read moreCVS app barcode discount. Other CVS locations scan it. This location refused. Every. Single. Time. Employees told me they "don't use the app discount," which is completely inconsistent with other CVS stores. I later confirmed with other locations that the barcode should absolutely be accepted. A manager acknowledged the issue and promised reimbursement. I'm still waiting. This isn't just about money it's about integrity. Patients should not have to argue for valid discounts or be forced to overpay for essential medication. Check your receipts. If you use the CVS app, make sure your barcode is being scanned and honored. Transparency matters. Accountability matters. Do better.

I always prefer to do business with small mom and pop businesses. I feel the service you get is…read morealways above and beyond. I have my prescriptions filled here and I really appreciate that they offer free delivery.

so friendly and fast! I love it. Syd's is like a small town Pharmacy right here in LA.read more

I don't think it's customer service so much as it is understaffing, which often comes from the…read morecompany itself. Them trying to save money, overwork people, and make profit. Which is a shame because its harder on the employee and customer. Overall, an ok store. If you need something from the locked cabinets, expect a wait.

This review is for the Pharmacy -- I have lived in multiple cities and used various CVS Pharmacies…read morethroughout LA, and this by far THE WORST pharmacy I have ever tried to fill a prescription at. There are always angry customers who have problems here, so I know it's not just me. Yesterday I had to call twice to fill a prescription and both times I was told it would be ready within an hour. I never received a text that it was filled or ready, so I had to wait until this morning when they opened to call again and check on it. They then told me they don't have the medication in stock, even though TWO people told me the day prior that they had it and that it would be filled within the hour. How is that acceptable?!?! I could have spent my time trying to fill it elsewhere instead of waiting for them to fill it like they said that they would, so I lost an entire day of waiting for nothing. The people who work here are incompetent, lazy and do not care. I am now out of my medication and had to scramble and literally spend more than an hour and a half trying to get it filled elsewhere. Additionally, I had to call this CVS 4x before I was able to talk to someone. I went through their automated system each time, then was on hold waiting for someone to answer, and each time about 4 minutes after being on hold it would hang up and disconnect the call. Like what??? I will never try to fill any prescription here again. Do not waste your time and get burned by these incompetent people. Literally any other CVS is better than this one.

Pharmacies often get poor reviews. I guess people are usually not in a happy mood whenever they…read morehave to get medication; and then any delays may cause frustrations. My experiences here were quite good, to be fair. I called to transfer an prescription from a different Walgreens, the staff looked it up, said it was held up in the other store due to insurance charges, but then the next day they cleared it and got the prescription ready for it. That was very considerate and great service. When I came to get the 1st prescription, I had a second one to fill, it was incomplete (missing some key information) and the staff directed me to have my doctor's office call them... the issue was cleared in minutes. I waited about 20 minutes for the whole thing, which to me isn't unreasonable... During the process I sat right outside the pharmacy and saw how busy the staff was - phones were ringing constantly and many prescriptions seem to have issues! I imagine the operation of a pharmacy can be quite complex. But the few people who came during this short period seemed to have gotten what they wanted and left promptly. The store doesn't have a nice front entrance on Wilshire; you have to go to the back where there is a small entrance. The building seems a bit old but inside was clean and organized and the cashier on duty was friendly.

These people are the worst. I called to let them know I was picking up my medication today because…read moreBOTH my app and voicemail said it would be on hold until tomorrow. Jazmin hung up on me the first time. I called back and suddenly she tells me they "don't have my medication." So what happened to it? Because my app literally showed it was READY for pickup at that location. I even have screenshots to prove it. Funny how now they're acting like they never called me and never had it in stock. Gaslighting at its finest. I've been waiting an entire month for this medication. When they finally called, I was out of town, but I still contacted them BEFORE the hold date expired. Now magically it's gone? And they already told me before that if people don't pick up certain medications fast enough, they give them to their "regulars." So now I'm left without my medication because Jazmin says so? That's ridiculous. Don't call patients and tell them their prescription is ready if you're just going to give it away and pretend it never existed. I have screenshots, voicemail proof, and the app history. This is beyond unprofessional. THE WORST because them giving my medication to another person, I have to suffer ? NO this is horrible I don't know what kind of business are doing opening my medication to give to some one else.

Good location. Ample parking. Very well lit. organized & clean. Staff are friendly! My only…read morecomplaint is it's very difficult to reach the pharmacy. When you leave a message, they never call back and it's hard to get anyone on the phone. Other than that, I recommend.

Get a security guard and push your vagrants and unhoused peoples at least 20 feet from your front…read moredoor. why they make customers literally step over the homeless to enter the store is an unmitigated mystery of failed retail establishments. Or close up shop and let a more responsible business serve the community. Also the pharmacy line is always 45-60 mins long and though there's 3 registers, there's only ever one clerk. Maybe the other 2 gave up when they couldn't get in on account of the vagrancy at the entrance.

Been coming to this Walgreens for 4+ years and, honestly, have just gotten sick of the recurring…read moreproblems with getting medication filled... the same medication that has been filled for 4+ years, YET AGAIN, has the spouse's doctor saying they sent the medication over not once, not twice, but three times over the past 10 days. Walgreens claims they never received it...despite sending us text messages that they received a refill request. Called them four times, every time (excluding today) the person answering the phone couldn't give the tiniest of care to help solve the issue -- "we don't have it, call your doctor". It got so bad that our doctor was about to call on our behalf when I, instead, finally just called around and found a local pharmacy that received the prescription, called us about 20 minutes later, and had it filled and ready to go in about 10 minutes after that. 30 minutes, start to finish, no hassle, no rude staff, no endless stress wondering if you'll be running into the same recurring problems time and time again. This is the same Walgreens where we had to actually have the INSURANCE COMPANY call to tell them to fill... drumroll... the exact same prescription we're having trouble with again. Just so sick of it. If this is how this location continues to do business, I suspect they'll get themselves roped into the latest round of Walgreen's shutters.

Today at the what I call the crazy store, 4/5/2026 at approximately 10:30 -11 am at the pharmacy…read morearea This is the worst Walgreens in America today. There was an Asian male pharmacist who seemed to be in his mid- to late 30s (5/6 120 lbs) who actually did not listen. He spoke with broken English, and there was a younger Caucasian man, early to mid-20s 5/7 125 lbs, who acted more like a juvenile delinquent who actually looked like shaggy from the scooby-doo cartoons, who also perpetuated systemic racism towards people of color and microaggressions towards members of the LGBTQ community.

Amazing and kind service Definitely coming back…read moreExtremely fast, reliable and was able to make same day appointment for immunization

Found this place next to my office so happy they had posted B12 shots…read more Was feeling fun down and lacking energy Walked past on lunch break & pooped in The staff was welcoming and quick even though they were busy filling customers orders with pharmacy Quick B12 shot In & out 2 days later feeling like a kangaroo See you soon friends!!!!! Thank you!