I honestly don't know where to start with this experience…read more I left my dog, Luca, for a two-week training program and received absolutely no updates during the first week. I was told Laura would be contacting me with progress reports, but I never heard from her. When I finally called to check in, I was told she had "just left." I decided to stop by in person to find out what was going on, only to learn that Laura had actually been out sick and hadn't been there at all during the first week. She asked me to give her another chance and keep Luca for the second week, which I agreed to -- and that's on me. Unfortunately, the second week was just as bad. Again, there was zero communication, no follow-up, and overall, completely unprofessional service. I'm extremely disappointed. This experience was frustrating and far below the standard I expected for my dog's care and training. One thing I was say the lady at the front desk was extremely helpful and nice and help a lot in this terrible situation

I highly recommend Smart Dog! They truly care about your fur baby as if it were theirs! If you're…read morelooking for daycare or boarding, this is a great place!

I really can't describe enough how wonderful this company is. Every single groomer with Dallas…read moreMobile Pet Spaw has blown us away with kindness, professionalism, and skill. The time to groom is half what is usually is because they use 2 groomers as once. Our dog works at Dallas Children's as a pet therapy dog and we wouldn't take her any where but here. She always looks beautiful when they are finished and she is always happy. The. Best.

I used them twice and found them to be very nice and capable. On the third attempt, I asked if…read morethey would take my two dogs that they have serviced before for $120 each. They never got back to me. They are incredibly expensive for a van service. You have to pay for them just to show up, then a premium for the grooming and cleaning.

We bring our Vizsla, Roux, to Urban Paws for both daycare and boarding, and she absolutely loves…read moreit. The staff know every dog by name--every time we walk in, they greet her with a cheerful "Good morning, Roux!" and she's always so excited to see them. I've seen them give the same warm welcome to every dog that comes through the door. It's clear the staff truly love and care for all of their pups. We're so thankful to have a place where Roux can be herself and release all of her Vizsla energy before coming home ready to curl up on the couch with us.

Our Frenchie really enjoys going to daycare and getting groomed here. He now goes just about every…read moreFriday and comes home eat use restroom and go straight to sleep.

I wanted to share an update after my earlier review regarding an incident my dog Ziggy experienced…read morehere during a grooming visit. When I recently had to travel last-minute, I boarded Ziggy at Downtown Dog. Upon pickup, the owner, Gwen, asked to speak with me directly. She was very open and sincere about what had happened previously -- apologizing, explaining the corrective actions taken with staff, and sharing broader improvements coming to DTD. She even covered Ziggy's recent stay, which I greatly appreciated. For me, it's less about the incident itself (I understand accidents can happen) and more about transparency and how quickly a facility acts in the best interest of the dog. Gwen understood that completely and has clearly taken it to heart. I'd encourage anyone who's had a tough experience here to reach out directly -- Gwen and her team do care, and they also give back by supporting local rescue agencies. Downtown Dog really does have a lot of great people behind it, and I'm glad I gave them another shot.

My dog suffered emergency bloat and passed Christmas morning in 2024. DD staff was caring for him…read moreat the time of his emergency and they neglected to contact me until several hours after his first symptom. He was hospitalized a total of 3 times with 2 major surgeries due to the severity of his case. My family now has $30,000 in medical debt. When I tried to settle some responsibility with the owner, they admitted fault and that another dog died from the same condition a few years prior. In later conversations their CPS waved their waiver in my face and threatened she could tell me to F off. Then they stopped all communications except to their insurance adjuster, who tried to dismiss their refusal to cooperate as my fault because I was upset my dog died. They took NO responsibility after I trusted them with Yohji for most of his life (7 years). They are also suppressing negative reviews on Google. I have posted further details in the Dallas subreddit, please share my story and I would not trust the owners to care for your family members and take responsibility for any repercussions that may ensue. This is the worst loss I have ever experienced and I miss him everyday. God forbid an emergency happens at DD, because ownership will leave you in the dust.

Everything about this business is excellent. I have been with them at least 8 years and I…read moreappreciate the effort they put into the dogs. My boys love going here. I love the fact overnight stays are supervised. See you all soon.

Everything and person who works there are just great. Very nice and caring and the groomer also…read moredoes excellent work. My dog can't wait to go. A quality business that you can trust. Sally Hill

Let me start off by saying that our dog is a Velcro pup and does not ever leave our sides so when…read morewe do leave, she becomes depressed. We have only boarded her at CityVet and after that horrible experience, I swore I would never board her again. When we were going out of town for a week and needed to find a new boarding facility, I did plenty of research. Dog House answered my millions of questions, gave me TWO tours (at different hours), was extra friendly to my four-legged child, gave every dog attention, and made me feel 100% secure leaving my pup there. Before you drop off your baby, they have to go through a two hour trial. This made me feel safe because they actually take the time to make sure it's a good fit. And yes, they do turn dogs away. Our dog isn't aggressive but isn't much of a doggie socialite. She likes humans. (we gave up on Dog parks by she just gravitates to all the humans.) So I was worried that she would be shy and scared when I dropped her off. But to our surprise, she was as happy as could be when I came to pick her up. (In case you were wondering, she passed.) When it came to dropping off Collins for boarding, they let me bring her bed and a toy. (Most places don't allow that.) Although you run the risk of the personal belongings coming back completely destroyed, ours came back in the same shape! I separated her food in individual baggies to save an extra $3 a night. When we went to leave her, she must have remembered how much fun she had during her trial because she ran through the gate and didn't even hesitate to say goodbye. (I felt like a mother dropping her child off at kindergarten...) I checked the Facebook page anxiously for pictures of Collins to make sure she was okay. I called Dog House and asked for updates and they always gave me detailed updates of what she was getting into and told me who her "friends" were. Never once did they get annoyed by my paranoia! Now when it came to picking her up, I knew I needed to write this review because not only was my child wagging her tail uncontrollably and excited to see me, but she was excited to hug and see all the staff at Dog House. The staff knew all the dogs names. (They actually knew her name because I forgot to put her tags on her so I know they weren't cheating.) The staff took care of her and were extremely helpful! Collins came back with no (additional) bad habits, still extremely happy and not a single pound lost! No cuts, bites, sicknesses, or fleas! We will definitely be taking her for day play and back for boarding. Besides, seems like she probably likes Dog House on the Trail more than she likes being home now...

Very strange place from the get-go. I definitely understand cage and kennel-free, but to be…read morecompletely divider-free seems to me a bit reckless, especially when the dogs are unattended at night. The dogs being boarded are all put in a room, "Split up by size and temperament," and left there to sleep at night before play time in the backyard during the day. I went to pick up my dog after being boarded for a weekend and was told he was not welcome back because he was "Scarily unpredictable," - a sentiment I could understand for other rescues but have never heard before regarding my own dog who has been boarded many many times and has been around many other dogs. Also a sentiment I would've appreciated to have heard before the day of pick up as I was only a 4 hour drive away in Austin and would have come and picked him up if he was such a menace - a phone call would have worked just fine, I received zero communication all weekend. I would urge potential customers to stop by and check out the facilities before committing here and making sure it's a good fit for you and your dog - it wasn't for mine.

Amazing, Excellent customer service and professional…read more I had them come in for my two macaws which sometimes can be tricky to take care of. Was completely hassle-free! Thanks Prestigious Pets!

DO NOT USE THIS SERVICE. They used to be good and have gone down hill…read more Appointments missed, no communication and no credit for missed visits. Just say no and find someone else

We just moved into the area and wanted to find a no cage doggy day care. Our pup loves it here!! I…read morealso love that they post so many photos! Highly recommend.

Abbie's is the best! Everyone always takes such good care of our pup and she always comes home…read moreexhausted - which means she had a blast! Their daycare is great and we always know Harley is in the best hands when she stays the night.