I came to CareNow after suffering with major breathing issues related to asthma that was…read moreexacerbated by the unusually really pollen season due to the warm winter we've had. This was one of the best urgent care experience I've had in a while. The front desk people were polite and I doubt I waited more than 5 minutes before being brought back to see someone. The nurse taking vitals was friendly and the nurse practitioner who I eventually was also friendly and gave a thorough assessment too. She made sure I understood the treatment she prescribed too. Now, only a couple of hours later, I'm breathing better than I've been in over the past two weeks! I'm definitely coming back here for any future urgent care needs!

Although this CareNow location accepts walk-ins, I highly recommend making your appointment online…read moreto significantly reduce your wait time. I scheduled online, uploaded my documents, and was able to track my place in line through ClockwiseMD. I received a text estimating my appointment time was 10:28AM, but the ClockwiseMD webpage kept updating and showed my appointment time would be at 10:52AM. I would suggest using the original text wait time because I received a text at 10:20AM that I was ready to be checked in. I arrived at 10:32AM and was seen at 11:20AM. I appreciated being able to see live updates through Clockwise MD instead of sitting there wondering when I'd be called back. It was really busy so I can see why my wait time was pushed back. Shalee was my medical assistant! She was very kind and professional. She took my vitals and explained everything to me clearly. I waited only a short time for Dr. Selena to come in and explain my results. She was friendly, thorough, and made me feel comfortable to ask any questions. The front desk staff (Armani, Chris, and a trainee) handled everything efficiently during what looked like a busy shift. While they weren't overly warm, they were polite and professional. Overall, I had a good experience at this CarNow and would return here again if needed! Note: This location is covered under my insurance, but I did still have to pay a $50 copay, which is standard with an urgent care center.

Not only is this place in Urgent Care, it's also a medical Center with staff that are very well…read moreexperienced. What I love about American Urgent Care is that you do not have to be sent out for lab work. Everything is done right there at the center. If you don't have a primary doctor, you can find one there. I would definitely recommend this place.

My sister is a stroke recovery patient who saw her PCP, Dr. Pervaiz, at American Urgent Care (AUC)…read moreon May 18 following her discharge from inpatient rehabilitation. During that visit, she needed: 1. An outpatient rehabilitation referral 2. A neurologist referral 3. A CT scan referral 4. Prescription refills 5. Completion of a disability form Although Dr. Pervaiz spent only a few minutes with my sister before leaving for another facility, we came prepared with a clear list of required items. During the visit, I reviewed these items with both the physician and office staff and confirmed the information needed to complete each request. Despite these discussions, none of the requested items were completed correctly or in a timely manner, resulting in significant delays in my sister's care. 1. Outpatient Rehabilitation Referral I provided an NCEP outpatient rehabilitation brochure containing NCEP's fax number and location information. Approximately one week after the visit, we received a referral to a children's therapy provider despite my sister being over 45 years old. This error required multiple follow-up communications and delayed the start of her rehabilitation services. 2. Neurologist Referral After multiple follow-ups with the clinic, we received a referral more than a week later. However, the phone number listed on the referral did not correspond to the provider address and NPI listed on the referral. As of June 3, AUC still had not provided a valid neurologist referral. 3. CT Scan Referral My sister had to return to the clinic the following week to request the CT scan referral again because it had not been processed. The referral was not faxed to the imaging provider as requested. After obtaining an emailed copy and forwarding it myself, I learned that the referred imaging provider did not accept my sister's insurance. This required additional follow-up with AUC and several more days of delay before a corrected referral could be obtained. 4. Prescription Refills At the May 18 visit, we provided a concise medication list from my sister's hospital discharge paperwork, including anti-seizure medication, blood pressure medication, and cardiac medication. I repeatedly emphasized that her medications would run out by the end of the month and that no refills remained. Office staff confirmed the pharmacy information during the visit. By May 28, no prescriptions had been sent to the pharmacy. We were forced to make multiple calls to the clinic before the prescriptions were processed. We later learned that one of these follow-up calls had been documented as a telehealth visit. Given the importance of these medications to a recent stroke patient, the delays and handling of this matter were highly concerning. 5. Disability Form We provided a one-page disability form to be completed by the physician during the May 18 visit. Despite multiple follow-up requests, the completed form was not returned until the first week of June. These issues are documented through communications with the clinic. The repeated errors, delays, and lack of follow-through significantly impacted my sister's post-stroke care during a critical recovery period. Based on these documented events, I am filing this complaint with the Better Business Bureau for review.

I highly recommend this CareNow location. The medical assistant, Cynthia, is truly kind and has…read moreexcellent customer service. The nurse practitioner, Elise, is amazing with kids, she honestly should be a pediatrician. My daughter has autism, and she does so well with her. That means everything to me as a mom. Quality healthcare especially on an emergency basis can be hard to find, but we experienced just that here. Thank you so much, Elise and Cynthia!

Everything about this process is great! Check In is moderately easy. The nurses are awesome!…read more Except for one thing. The doctor or a nurse practitioner that came into do the exam was incredibly rude. She acted as though I was a waste of her time, even though I was in great pain. In the future, I will consider going to another location.

I have been a patient of Southwest Medical for many years and I have always had a great experience…read morein all of their facilities. This one is a bit far from my home but they found me an appointment in radiology so here I am . That is what I love about Southwest Medical, you find the care you need even if it means driving a bit further.I love that about them! Convenience with locations all over Las Vegas area and most of their buildings have everything you need in one place. Parking is always plentiful and I've never had an issue with not finding a parking spot that is conveniently by the entrance. I really appreciate being part of Southwest because they have all the doctors and specialists under one roof! This building comes up as Sienna Healthcare on the app but it is a Southwest Medical And Associates building. The office was clean and there is a security information personal in the entrance to answer your questions. The staff here is amazing and they make you feel like they care about your health. They are friendly and professional.

Needed some stitches in my outer ear. They were outstanding. No wait. In-and-out in 20 minutes…read more Removing the 6 stitches later was also a no wait in the waiting room experience. I walked in, gave name and DOB. In-and-out in like 5 minutes.

This was the most stress free urgent care experience I've ever had. There was a wait. Staff was…read moresuper friendly and quick. I would definitely return to this place again in the future.

I had a good experience here the first time and everything was fine, so when I needed a clearance…read morefor a plastic surgery and the plastic surgeon said I could get that clearance at an urgent care. I took the paperwork to the urgent care. They stated they only had a nurse practitioner and she wouldn't do it. Waste of time. They said I could call the doctor that sent me there and verify if the nurse practitioner was OK for the clearance after they canceled the appointment and I was already there. Wouldn't recommend. Wasted my time and money and now I have to wait a week for the money to be refunded.

Terrible wait time. I've expressed this concern before. Why make an appointment and still have to…read morewait 35+ minutes? No acknowledgment, nothing. If you're looking for something with a sense of urgency, this is NOT the place.

Unacceptable experience with MinuteClinic. I visited this…read moreMinuteClinic and was charged for a service that required a refund. Since then, I have called multiple times to follow up. Each time I call, I receive different and conflicting information. At first, I was told the refund would take 5 business days. Later, representatives changed the timeline multiple times, and on my most recent call I was told it could take 46 weeks, which is completely unreasonable. On top of that, several phone representatives have been rude and dismissive, and I feel I've been misled repeatedly just to get me off the phone. This is unacceptable for a healthcare service. I would not recommend MinuteClinic to anyone based on this experience.

Wow a physician that listens and did more for me in 30 min at a quick care than 1 ER doctor and my…read more4 previous primary care provider. KIRK was awesome! He was very personable, professional, and proficient. On top of all the previous qualities, he is a former Navy corpsman. Highly recommend him and wished he was my pcp. For all veterans and especially marines this is who you want to check you out.

No tests run, left sitting in the room. Seen by a APRN. Complaints and symptoms dismissed.read more

Very helpful, professional, neat and clean. Took time to talk and explain. Got info on what to do…read morenext.Thank you

While nobody likes when their PCP is out of town and they get sick, this wound up being a blessing…read morea few weeks ago because I discovered Doctoroo. I had a clinician in my home within 4 hours of calling, and she was also thorough, kind, and candid in her assessment. I loved that a technician traveled with her so she didn't have to chart, and she could focus on putting my strange symptoms together, make an accurate diagnosis, and arrange a series of medications to be called in directly to my pharmacy. The best part? The visit was more affordable than urgent care under my insurance plan, and I got to be treated in my home. I considered not posting this review, because I don't want too many people to know about Doctoroo, but my experience was too great to stay quiet. I will definitely be reaching out again in the future (but, hopefully, I won't have to too soon.)

I love love love this medical center! Everyone here is so sweet and treats you like family. And…read moremakes you feel important. Your health is so important. I recommend coming. My provider is Cristina kulback. I will never change with her. And with health express. Thank you all for all you do for me and others!! Much appreciated... Stephanie pare

This office is really a great place to go when you are sick.. you are well taken care of and the…read morestaff are very kind! Especially the providers. They are very nformative and fast. Office is clean!

I had a really great experience with Dr. Melissa Lin and the team at CareNow. I came in not feeling…read morewell, and from the moment I walked through the door, the front desk staff was kind, courteous, and welcoming. When you're sick, that first interaction matters more than people realize -- and they set the tone perfectly. The medical assistant was attentive, pleasant, and genuinely caring. I never felt rushed or brushed off. She made sure I was comfortable and listened to what was going on. Dr. Lin was professional, knowledgeable, and very thorough. She took the time to explain everything clearly and made sure I understood the plan moving forward. I really appreciated how straightforward and thoughtful she was. Overall, the entire staff made my visit a smooth and reassuring one. I'm very grateful for the care I received and would absolutely recommend Dr. Lin and the CareNow team.

6/16/2026 Card reader is garbage, I ran my card once and then the front desk lady tells me that it…read morewas showing error on her end and to run my card again. I checked my account and my biggest fear happened it showed that it charged me twice. Then she gives me a number to call because she can't do anything about it umm okay? I call the number and they can't do anything until my insurance processes the claim and tells me it could take up to 45 days to get my money back and also they don't do it electronically and it has to be by "check" through mail. What a joke of an inconvenience that sounds. It charged me electronically so I expect my refund to be the same. I shouldn't have to wait for it by mail. I call my insurance and they say it has been processed, puts me in a conference call with a CareNow agent and still they say it's not showing on their end, huh? Now I have to continually call them and ask on the status of my refund. Beware if the front desk asks you to run your card twice, because it says "error" check your account first to see if it already charged you. Because the stress you'll have to go through to get your money back is crazy and who knows when you'll get it and if ever through "check" by mail smh.