I have been a customer for years and have never had a bad experience with Abbotts. they have been…read morein business for over 50 years run by the family for 3 generations. They are founded on honesty, customer service, and a great dealership alternative. I would recommend Abbotts to anyone who is seeking for a long term mechanic shop.

Hi Melanie, Engine…read moreOil Message is not Check Engine oil light. Here is the message I got after on Apr 3rd 2026 after https://drive.google.com/file/d/1v2-AP0_-ICw55sEAS8nXZMHegDGjNPEG/view?usp=drive_link Abbott's Auto Service Oil change was in March 4th week ( Thursday/Friday) 2026 Engine Oil Message issue explanation Video: Explanation by Acura showroom. (Apr 3rd 2026) https://drive.google.com/file/d/1idRmiA_rTb79Px86Dh3ciyBIhWDttizr/view?usp=drive_link The quote to replace that Oil pan and labor was more than 1000$ and Acura temporarily fixed it as I was driving and in a hurry and was away from home /Abbott's Auto Service (more than 120 miles away) that too over weekend. Following Monday I called Abbott's and informed. The response was "Bring the car, We are going to look at it". I told front desk that Acura fixed it temporarily and am hesitant to reopen that engine oil jar again next day. so told Abbott's, we will look at it during next oil change or if starts leaking again. I should not have treated as friendly neighborhood service shop. That was my mistake. ------------------------ Previous reply of yours is your understanding of the recent situation, but I want to be entirely clear: this was never about money, nor did I ever ask for a refund. My concern has always been about receiving basic respect, proper service, and professional conduct. To clarify the timeline of events: August 5th-6th (First Vehicle): I dropped off my first car on the 5th. Although I never received a call with an estimate, I paid for the DRL service over the phone without question when told it was ready on the 6th. When I picked it up after hours, I immediately noticed incomplete assembly work on the fender--including missing screws and plugs--without even needing to bend down (photo attached). August 6th-7th ( Refund Mistake & Escalation): I dropped off my second car on the 6th. When I returned on August 7th to pick it up, I paid for that car. Once it is completed, I showed the photo of the botched assembly on the first vehicle. Instead of listening or handling the matter professionally, the front desk employee became aggressive immediately, mechanic joined to his rant, and ordered me out of the office simply for asking questions about work I paid for. If you have a front desk video take a look. To make matters worse, the amount your shop later returned was actually for the second vehicle--which was less than what I paid for the DRL service on the first car--proving the refund wasn't even for the service in question and highlighting the sheer arrogance and negligence of your team. As a paying customer, I will not tolerate that level of hostility and entitlement--especially over an error as simple as failing to reinstall screws and body plugs. At the time, I mistakenly assumed the front desk employee was the owner, which is why I tried to reason with him directly. If you saw how your staff behaves when leadership isn't around, you would realize how severely they damage your shop's reputation. To make matters worse, on August 10th--only after I posted my initial review--the front desk employee called to apologize and admitted his behavior on August 7th was wrong. I declined to speak with him further, only to see your response on Yelp shortly after. This sequence makes it glaringly obvious that your shop prioritizes online damage control over treating in-person customers with basic respect. Excuses I heard on that day. 1) My screws are dirty. 2) Repeated MECANIC ARGUED QUESTION: "ARE YOU OK IF I CHARGE YOU 120$ TO FIX THOSE SCREWS" YES OR NO. He asked me to answer YES OR NO answer only. what is your answer if you are in my shoes? I would like to hear that to understand what your answer would be as customer/business owner? I will hear what your explanation also.

This crew is honest and technically competent on just about any repair you may need ... highly…read morerecommended

Very fast and friendly! Great customer service and does not overcharge like most car/ tire places…read more Would absolutely recommend anyone/everyone to come here if they are in the area!

These guys are a class act. I needed a pre-purchase inspection performed and it was done both…read moretimely, professionally and most important affordably. Without hesitation I would recommend Stephen Automotive to everyone looking to purchase a pre-owned vehicle and needing to know whether to buy or pass it by. Great doing business with you. Rob Greene

I'm a repeat customer. This place is prompt, clean, courteous, and honest. For me they are…read moreconvenient.

I always get my car inspected here and the people are always so nice! I feel like they are…read moretrustworthy and I like to support local businesses when I can.

I was stuck in a parking lot and my battery died after calling 10 mobile towing companies and…read morefinally I came across the wonderful people of mobile repairs service center and they exceeded my expectations! They helped me and stayed with me until my truck started! Special thanks to Edwin and the battery service tech!

this was the worst experience i've ever had with any tow service EVER!! the staff accused me of…read morecussing out the driver (i never talked to the driver that worked for them) matter of fact i never got the service i requested, and the staff was EXTREMELY rude and threatened to call the cops on me. i would never recommend this business to anyone!!! not even my worst enemy. i will be reporting them to the BBB because i was absolutely baffled by the way the staff treated me.

Universal automotive is the only company I will have work on my vehicle. Cole and Josh are very…read moreknowledgeable and can catch things other shops didnt see. They will show you what is actually wrong so youre not second guessing and can see it with your own eyes. They ended up rebuilding my motor because a lifter failed in my 2015 tahoe and the quote they gave me out did everyone else around. They had it done in a timely manner and works great.

From the owner: Mobile Auto Repair- Specializing in all makes and models. Whether its oil changes and tire repairs,…read moreto extensive engine repair and diagnostics, and everything in between, we have you covered. We come to you- Work, Home, Roadside! And backed by TechNet Nation 2yr/24k mile nationwide warranty. We are licensed, certified, and insured. Technicians have been in the industry for over 15 years at multiple top notch repair facilities, gaining all the necessary knowledge to diagnose and repair your vehicle the right way. Give us a call- 804-424-8076 to schedule an appointment

Highly recommend Aarrow Transmission!. We are from Florida…read moreand my son is in VA at college and needed multiple repairs on our car. Not knowing anywhere to go for repairs can be scary and stressful. Carlos and the team at Aarrow Transmission in Glen Allen provided outstanding service from start to finish. They handled the repairs quickly--taking only a day and a half from start to finish--charged a very fair price, and did high-quality work. We especially appreciated how consistently they updated us throughout the service. We couldn't be happier! Outstanding service all around.

Highly Recommend Aarrow Transmissions & Auto! I was in a bind last week with a transmission issue…read morethat immobilized my car while on a work trip to Richmond. After getting the car towed to their shop and explaining my situation, the guys at Aarrow stayed 90 minutes past closing to get me back on the road that evening. I waited in a very comfy waiting room and the employees provided regular updates and friendly conversations. I am extremely grateful to the Aarrow team for going above and beyond to get a new customer out of a stressful situation.

I am a Toyota guy and I always take my cars here- have been for nearly 8 years. They have great…read moreservice, communication, prices are reasonable and I have never had an issue where they were incorrect in assessment or didn't fix something right the first time. Good mechanics that you can trust!

These folks are great! Courteous, knowledgeable, and honest. They always give you a specific price…read moreupfront and there are never any surprises. They keep you informed and they always live up to their promises. I've been bringing my car here for almost 10 years and my dad used them for many years too.