Ordered appliances for a large kitchen and back kitchen with top of the line appliances. 3 appliances were delivered damaged. There was a delay in getting panels on appliances because they said it wasn't their responsibility even though we contacted for them to install. I've had a dishwasher installed for 6 weeks with 3 different guys to fix it and was told by one of the repair guys that it wasn't installed correctly and he won't touch it. Still doesn't work and I can't get them to install a new one. After looking on this site to review them I see they get 2 1/2 stars! After spending 90,000 you would think I could get 3 star service. read more

This company is an absolute JOKE. My mother in law got a BRAND NEW GE monogram built in freezer installed and it malfunctioned immediately upon install. 2 technicians have been there to "fix" it. I'm sorry but what?!?! This is a BRAND NEW FREEZER! It should not be broken upon install. This company is refusing to take ownership and make it right by replacing it. It's a complete lemon. What a joke. DO. NOT. GO. HERE. Stick with Spencer's who will actually take care of you. read more

When a toilet shipment from another company fell through I was scrambling to ensure we had new fixtures available in time. But it was 4pm on a Friday - what could possibly be done on such short notice? Not only did Central AZ Supply have the Toto toilets we were looking for in stock, they also went the extra mile to squeeze us in 5 minutes before close. Excellent service, I will definitely be back in the future! read more

I ended up purchasing several high end appliances from this company. I've had better service purchasing a 100.00 microwave from Home Depot than the people at this place. After A LOT of heartburn and miscommunications I ended up with a range and hood that was different from the "package deal" and the rest of the appliances I originally ordered. When installation day came, they DROPPED yes dropped my range! They would not replace it and I have since had problems with it. Tai is the worst. Buyer beware. read more

Well, I guess all the yelp reviews are correct. I ran in at 4:25 to ask if they had a sink in stock and the lady stopped me at the door and said we're closed I said well I have five minutes to ask a question... these people must be paid a lot of money, and not need the sales because they are extremely rude and unhelpful to potential buyers.. read more

Poor customer service, poor attitudes from the contractor help desk personnel at the Mesa store and Apache Junction locations. I am not a plumber, but I do home repairs and some minor remodeling. My plumber buys most of his material's from the Mesa store. To save him time and save me a few dollars I purchase a lot of the materials he needs for my jobs ahead of time. Well , I went this past Saturday 5/5/23 to the Mesa store about and hour or so before closing. Maybe my 10th time going to that store these past few years. They were not busy at all at the contractor order desk, so I was able to get help right away. Mitchell is/was the man I ordered two tubs, misc other items for two different jobs. Again I am not a plumber, so it takes time to make sure I order what my plumber wants. Time he was not too patient for. I joked, my plumber charges way to much so I need to make sure these are the items he wants. Needless to say he could have cared less and his body language affirmed he was not really in the mood to help me or even that he wanted to be there. It took about 25 mins to place both orders, making sure parts and finish colors wanted were correct. His willingness to help went downhill as time went on. He pulled the tubs I wanted from the out side warehouse and put them in the bed of my truck. I reminded him both were to be white and one was to be right handed drain and the other was to be left handed. He said, I know I took the order! I said ok, I was saying so because I have been given the wrong tubs before over the years. While I was loading the smaller materials into my truck cab, he loaded the two tubs. I did not check them to make sure they were right. My fault! I drove away, heading to the job sites. Off loaded one tub with no issues, went to the other job, to do the same unloading and looked at the box. Linen was the color of the tub not white. Paperwork showed white for both jobs. I could not go back (35 miles one way) for now they were closed till Monday. I called The A.J. Store on Monday because it would save about 90 mins total in drive time and about 45 miles. I explained the situation and was told that they did not have the tub I needed in the store, but could do a store transfer and get one there the next morning about 9-10 am. One of my issues with the AJ store is they are out of a-lot of stock on items, for I have been to that store 10-15 times over the last few years also. Great, said thanks and next day(today) came. I went there about 11 am to get the tub, was told never came in. I asked why, was told he will call and find out. He called and left a msg for the person in charge of store transfers. I picked up a few items while there. Waited about 10-15 minutes for a call back. I asked why I never got a call from anyone that the tub never showed up. Never got an answer. That are not a busy store, unlike Mesa or Scottsdale store. It never came in that time so I headed off to the Mesa store to get the correct tub. I went inside, low and behold I got the same man behind the counter that I did on Saturday. I did not curse, yell, scream, all I said was I wanted the correct tub ASAP! He looked at my invoice and went to the outside warehouse to get correct tub, take off the wrong tub from my truck. He was going to grab a left handed drain tun, white in color, and I said that is the wrong one. I needEd a white, right handed drain. He gave me a look, said I know, and grabbed the grabbed the correct tub. I never got an apology, or any a comment saying he messed up. He went back in the store, so I said to myself find the manager, and let him know. Mainly because I am tired of the attitudes I get and from seeing how the personnel treat other customers at both store. Not all customers, mainly the ones who do not know a lot about plumbing or less then I do. Mesa store manager was friendly, listened to my issues, but never was able to tell my why the tub I ordered to be sent via store transfer never was sent to the store I asked for. He listened to me, said he was working on changing the attitudes in the store for I am not the only one who has complained to him about it. He said he has been in his new position 8 months and it takes time. I said in response I have 4-6 guys who work for me, and if they give me , fellow team members or worst of all clients an attitude, I address it immediately, write them up, and if it happens again, tell them they no longer work for me. Simple! I asked why not do that here? Sure you hate to loose a qualified team member, but customers need to come first! He said we are working on it! I said please call me and let me know why the store transfer did not take place. He said, he would. As of this writing now it is almost 5 hours since I left no call yet! Overall if I did not need to go too either store I would not. Jobs are all over, and believe me, I use the Scottsdale store sometimes even when it is out of my way. read more

Will never shop there again. Started with me having to show proof that I paid my invoice 3 months post my purchase snd then, when a Delta/Brizzo shower head was defective, they would not replace it and told me I had to go through the manufacturer. When you spend good money on higher end products, you expect great customer service and this was horrible. Do not shop there. read more

Randy was wonderful! He was knowledgeable, kind, a calm in my storm. I know nothing about plumbing material and he took the time to help me with everyone question I had. He never once made me feel as if my questions were dumb and smiled through our entire transaction. He was even able to expedite my items from the warehouse so I could have the items within 2 days instead of a week as told to me by the plumbing contractor doing our job. Thank you Randy!!!!! read more

I'll start by saying not much of a yelper.. I have been to both the Phoenix and Scottsdale locations while looking for supplies for a remodel. The first location (phx) no one bothered to help me. The second, it's as off I was inconveniencing them by asking. I'm remodeling an entire home. And will be starting a second within the month. The lack of professionalism and willingness to be helpful in both establishments will definitely have me taking my business elsewhere. I will encourage others to look elsewhere as well when asked. read more

I ordered over $1100 of plumbing fixtures from them and was told that it would arrive in one week. Three weeks later, after nagging them, I got the fixtures. However the diverter was defective, so they promised to ship another one ASAP. Well, three months later I still don't have the diverter nor a date on when I might expect it. I have been calling them every few weeks, they have never been proactive is calling me. I will not do business with them again. read more

Every single time we attempt to use this company they screw up an order and cause me to look like an idiot in front of my customers. On top of that mini times they have told me the item will be in on one day but it does not arrive to many days afterwards making scheduling impossible. To top it off their staff are the slowest people I have ever met on the will call counter especially in Scottsdale I can stand right in front of them for 20 minutes and they move like molasses in January. We've been doing business in the valley for 20+ years and I've watch this company go from great to absolutely worthless read more

We just had a similar experience as another reviewer had. Came in looked at products for 20 minutes even stood in front of the three people at the counter yet nobody looked up or offered to help us. Looks like R & R will be getting our business! read more

My first order took 2 months to get, although frustrating, what irritated me was that no one follows up. I placed another larger order shortly after that and the tub I order was dented in five or so places. I called, and called again and finally became angry because they never seem to be concerned with what their customers are experiencing...it took 7 days to get a refund, not because they were denying the dented product, but because I wasn't a priority. I will not return here or their 16th st location. read more

I went into this place with intent to purchase a number of things for my new home. There was a blond at the front desk, as well as a man and two women behind the counter. I stood around looking at things for 20 minutes. The counter people made small talk with each other, but nobody offered to assist me. On the way out I told the front office lady, "they must be awfully busy, because nobody had time to assist me." She looked at me and snickered. My money was better spent at Ferguson's - not only did they assist me, but they offered me an additional discount due to the size of my purchase. I told my plumber about my experience with Central and his response was, "that doesn't surprise me." read more

Based on other reviews, I expected trouble when I needed to return a broken fixture that I'd purchased a couple of months ago. Kudos to CAS. They handed me a brand new fixture without question. Thank You! read more

Best plumbing showroom in town! Great folks, great selection and a gorgeous showroom! They are also locally family owned.

I was impressed by their displays and products--but the best part is the service I received. I stopped on a Tuesday to get replacements for existing bath fixtures and was assisted by Bob. He was thorough, polite and very informed on what I needed. Two of the items I wanted to purchase weren't in stock at the 90th Street store so he told me he would have them on Thursday--my plumber was coming on Friday. I stopped by Thursday to get the additional fixtures only to find that one small part was missing. Bob said he would handle it--he drove from 90th Street location to the Mesa store to retrieve the part and then hand delivered it to me home in Fountain Hills on Thursday afternoon. What service!! I will recommend this company to anyone and everyone!! read more