After purchasing numerous items here in the past, I was looking to transfer a firearm to a family member. Since this location is also a FFL, i figured this would be a good spot. I went in and was met by Cristal. I explained I had a PPT, and she stated she would process it, but that they normally did them via appointment. Only certain people can do them, and if they are on a day off they can't be done. Makes sense. She was able to assist my family member in taking the FSC test again, as their card had expired. After passing the test, Cristal processed the transaction in a timely fashion and we were outta there. My family member now has to wait the 10 days before they can go pick up the item. Thanks for going out of your way to help us Cristal. Please tell your manager I appreciate your hard work, dedication, and knowledge of the firearm transfer process. read more

Went in looking for a loan and Angel helped me get more than I expected! Great service!

This place is awesome when you need quick loan. Ángel provided excellent customer service. Ill be coming back

Would highly recommend angel great customer service great helped me out and took the time to explain the loan process in detail would highly recommend that kid !!! read more

came in to sell my Xbox Danny was very helpful and was able to give me a reasonable offer. thank you will be returning read more

Central Mega Pawn - Xbox - Pawn Shops Near Me - Ontario, California

Angel and his manager were very attentive, patient and took time to try to give me the best value for what my items are worth. They were very quick and the shop is very clean, well organized and professional! read more

Central Mega Pawn - Camera parts - Pawn Shops Near Me - Ontario, California

I came in looking for a digital camera and Nemesis helped me out. She was so patient and took the time to walk me through all of my options without rushing me at all. The store was super clean and welcoming, and the whole experience felt easy and stress-free. I'm so happy with my new camera and will definitely be back! read more

I buy most of my guns from this shop. In my experience the staff is always genuinely pleasant to deal with. They have a pretty great selection on guns, sometimes you'll get lucky and find a rare one. They also have sales often which makes its it easier to pull the trigger (boom gun pun). The only thing this place is missing is ammo! Otherwise a great all around pawn shop. read more

Great experience at this pawn shop. Angel got me exactly what I wanted, and I was very satisfied with the service. Friendly staff, fair prices, and an easy process. I would definitely recommend them to others. read more

Lisa provided excellent customer service. She was very personable and friendly. Would definitely recommend to go and pawn/sale items there.

Came in with some coins to sell and Angel assisted me and was great. Explained how they come to the amount that they offer, that you will not get what Google says the coins or item are valued at but what past sale amounts have actually been. Very nice and professional and very fair with the offer. I would definitely come back and do more business with them! read more

Lisa was very helpful and it was fast! Would come back and recommend for you selling/pawning needs:)

Came in for a loan Paola helped me out 5 stars great customer service everyone should come in anytime they're in need for a loan!

Nice store. Friendly staff. Great selection. They couldnt help us as we had a jewelry item that they dont buy or sell

Lisa was extremely helpful! I purchased a few coins and silver bullion decent prices nice selection for people just getting into it

This place always has good stuff!!! Anthony was a great help with positive energy! Made everything nice and smooth. He was super helpful!

Went today to central mega pawn looking to spend money, but the manager here gives off weird energy and just stares at people and doesn't even greet you when you walk in, he makes comments of his own employees and just makes them feel dumb... this makes it a weird atmosphere for me... I didn't want to be in the store anymore because of the energy. I was gonna buy this Louis Vuitton duffel bag, but I rather take my business elsewhere where I feel more appreciate as a customer and less awkward.. I really liked this duffle bag also. read more

Central Mega Pawn - Nice piece horrible MANAGER!! - Pawn Shops Near Me - Ontario, California

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Don't waste your time coming. I wouldn't visit this pawn shop again after the experience I had here. The lack of customer service when I entered--no greeting, no offer to help, just an overall unwelcoming vibe. When I finally asked for assistance, the manly-looking female employee gave me a rude, snarky remark instead of just answering my question. , I'd rather take my business elsewhere. Honestly, you're better off going to Goodwill. At least there, you won't get attitude for simply asking for help. read more

I am just writing this review in hopes that the New GM will see this review and correct his employee at the sister shop called Azusa Mega Pawn! Employee Phil is super rude and hateful to customers and acts like he does not need to help customers out in line he acts like we are all below him. I have done business with central over 10 years and Azusa 5 years i know the former Owner Scott and his sons i know his sister and brother used to run Azusa Pawn so i like to think i am a great customer over the years. I recently bought a rifle at Azusa went to pickup was told it's not their fault they lost my rifle bag and magazines and that they do not need to replace anything that's missing upon pickup i was given a cheap rifle bag and was told be happy we gave you something for nothing no magazines or store credit was issued only attitude from Phil. I have seen him treat his coworkers like garbage and still has gainful employment. Now the new GM Desmond needs to step in and do something as this is horrible customer service and i have to say Desmond has changed both shops from looking like old rags to a pretty open floor plan and bright inside vs looking dirty and dull. I will say until something changes at Azusa with attitude do not shop do not spend a dime as they know we are usually down on our luck when we come in so no need to treat us like crap just because you can. On a bigger note i must say i love workers like Nemesis as she came in today and clocked in went straight to work helping customers not waiting around and loafing around also she gets strait to point when giving loan prices or buy prices she is usually around 30-50 percent of items value obviously depending on items value and how many in stock they have. I will say Desmond needs to whip the online and app guy or girl into shape as they are missing out on Gunbroker sales and the app is not updated so thats double revenue loss and i must say Central has a great collection of firearms thats not posted online or on the app. One recommendation i would like to see is a gun only line for customers who want to buy and Dros firearms separate from pawn customers as firearm transactions take place 15 mins 30 mins minimum per customer. Just to throw it out there Javi i do believe helped me with a gun purchase is a great attitude guy and very pleasant to deal with. Manager Chris is a cool dude very strict and to the point which is needed sometimes. Thanks to Nemesis, Javi, Chris! read more

Central Mega Pawn - Just wanted to show proof how Lazy Azusa Mega pawn has become and this is just wait time to get a question answered! - Pawn Shops Near Me - Ontario, California

This place is a joke. Nothing but trash and the customer service here is horrible. Don't waste your time coming here. The store employees couldn't care less who walks into the store. One star is too much for this place read more

I had been going there over 20 years and now they have new management and no longer want my Business. Why Because they are lousy Business professionals and I can't believe Scott let them get away with this madness. So take it from me . If I write a negative review it's bad. read more

Brought a impact driver tool in Saturday to pawn, the lady told me it would be the loan plus $12 to pick it up back in 3 days. I show up 3 days later to pick it up and it's somehow $32 plus the loan to get my tool back. Beware they lie. read more

great service, Daniel went above and beyond to help me and the store was super clean, a lot of good stuff...

I came in for my cousins 15th birthday and picked up something cute and affordable thanks to Zach we are taking care of read more

Central Mega Pawn - Pawn Shops Near Me - Ontario, California

The CEO is unpredictable, unprofessional, and disrespectful I came in with a watch they normally reference eBay for price. The ceo tells me we don't do that anymore and began to get loud and ignorant the entire store is listening and watching he got all hyped up because I'm asking questions on how they determine the buying price. If you want respect and a fair price for your items without being in a verbal conflict based on a normal question please take your business to a more professional pawn shop. This review is not to take away from some of the other employees there who are pleasant to work with but for the arrogant "CEO" that kept reminding me he was a ceo !!!!!! Its really the end of an era for me I've been coming here for years buying and selling and today i realized that this is a business on the decline, I mean by the way you are treating your customers you won't have a business to be CEO of if this behavior persists. No wonder the employee turnover rate is so high!!!!!!!!! There are 675 Pawn shops in California as of January 23, 2025 take your business to any other pawnshop besides this one there's plenty more to choose from. read more

They are a very nice looking location with great selections but the "VP" or at least that's what He claimed he was, he makes feel people aren't wort it. I witness how they treat people and they treat them very poorly. It's the third time I come here to make business with them.The employee's seem very nice but the one guy who claims to be the Vice president denies service to people and discriminates them just because he feels like denying them service because he feels like it. I came here to buy a video game which I did. Just when I was looking around for some pieces I would like to buy, I asked the girl, how much she would offer for 2 pair of Gold Earrings I don't wear at all. In order for me to buy the other pieces I saw that I would like to buy including a gun. However, the guy kept coming and with a horrible attitude telling the girl negative things about me. Saying the how do I think I was throwing in the air "Some people think are the boss" First of all, I asked him the following question. Are you the owner? he said not he was the "VP" Well, I guess he will find out. Then as I was writing the review he tried to kick me out telling me that he has a problem with me trying to kick me out. I video tape him. He threaten me to call the police on me. I asked him to do not get near me and I was asking for the owner. hopefully, the owner gets in contact with me. Their costumer service is not good when it comes for business. read more

I just bought a ps5 for $425, I thought that for the price they were selling me a used item, but upon inspection and value when I got home I saw that it was old and dirty and guess what, it turns off after playing for 10 minutes it's frustrating because It was a legal robbery but I hope this post help new customers don't trust to the loyalty of this business to their customers read more

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Second bad experience with this pawn shop , I called yesterday march 13 around pm 3 and this dude answers the phone like half asleep , I asked him how much are you buying or paying for 14 kt gram gold ... he pauses and says depending on the gold..... I just told him it's 14 kt Gold he said he buys it for $25 , I tell him that's very low and he goes well if you bring it we can take a look at the gold and maybe you give you a better offer , what does looking at a piece of Gold change the price or worth on it ? Lol simply garbage incompetent and ignorant service here !! I tried to give you a second chance and owner don't reply by saying ok you were training a new person because I heard this bs many times in many pawn shops ! Best of luck They trying to but my iPad Pro 12.9 M2 chip 512 gb for $ 400??? But they have the exact same item for sale new for $1200 so NOTICE ITS $800 ! Difference $ they will steal from you and how much they will make on every device they sell !! Great crooks !!! Check Photo read more

Central Mega Pawn - BEWARE THEY ARE THIEVES - Pawn Shops Near Me - Ontario, California

I googled a good place for pawn shop and this location popped up! The line wasn't long and the customer service was very friendly. I was helped out by Robert and he was more than accommodating. Very patient with all my queations and concerns and helped me out tremendously! read more

Gerson helped me out today! He was so nice and FINE!!!!!! LOL. The manager was super cool too. The line was short and I was helped immediately. The loaned me more than my stuff was worth which was very nice of them to help me out. I'll definitely be back because I have a shopping addiction and some all of my money as soon as I get it. Anyone that complains about this place is an idiot and deserves jail. read more

ive purchased firearms from them for a while. California has now been delaying Dros past 30 days recently. FFL has full discretion to release firearm yet Mega Pawn wont release firearm. Dont do business with them, they definitely not 2nd Amendment. I now do business with 2nd Amendment Zone in Upland read more

This place is very organized you dont have to rummage through stuff and customer service is great. Newly remodeled

Chris was super helpful, hehe helped me with all my needs, I'll definitely be back. Made the holiday work for me read more

Central Mega Pawn - Bracelet - Pawn Shops Near Me - Ontario, California

I take my good review back that these clowns pretty much forced me to write as they took my phone and commenced to review themselves at the time I didn't mind because the service was excellent but in the past year this place has gone down the drain they purposely make you lose your loans and you are not given any opportunities to save your items .. before they would look out for you.. no wonder 85% of the original staff quit! read more

I spoke with Christ Siefert.He was super friendly and very helpful in picking out a pair of diamond earrings for my wife as a Christmas gift.I was very pleased with the price range and selection of jewely. I was also impressed with how neat and organiized the show room was. I will definitly be doing future business with store. Jess M. read more

This was my First visit to Central Mega Pawn I was in search of a reasonably price PlayStation as a Christmas gift for my Granddaughter. The store representative that I had pleasure of working with was Jessica she was very knowledgeable and helpful on my decision to purchase the PlayStation . Jessica is a very i intricate part to the team at Central Mega Pawn. I would definitely recommend Centeal clMega Pawn! read more

Exelente service . super excited to buy stuff over there. I can find everything what I want. Super good price. I'll be client there for more than five year. read more

I would really appreciate it if this business updated the signage at their store and online to reflect the fact that their employees do not (not a single one) wear masks, and that masks are unenforced for customers and there is no social distancing in place here. I don't know if they're legally supposed to enforce masks or not, but at this point a simple mask policy is very standard in this area and I think a lot of people expect it, so they should correctly inform customers that they aren't using masks. I saw another review and management response that said they are allowing everyone to make the choice to wear a mask or not. Unfortunately, wearing a mask protects the people around you and I was not able to make an informed choice about entering this establishment because they are misleading people about their policies. Stay true to your word and give people the correct information they need to freely decide how they feel about entering a maskless establishment. To the defensive manager: your policy is misstated here on Yelp. Why don't you contact them and change it? read more

Great Place to Make a Deal.... Check it out... Great Layaway Plan... Stop By & Look Always New Stuff coming in.

Bruce was extremely helpful and somewhat fair with a few items to pawn. However, per advice, I took the diamond earrings back to Costco and received a refund for $750 versus the $50 Bruce offered for Princess Cut 0.50 ctw VS2 Clarity, I Color Diamond 14kt White Gold Stud. The low star rating is for the employee who offered to help me before Bruce arrived and then "ghosted" for like 5-10 minutes walking around with a laptop. Prior to that, I sent in photos of the items I needed to pawn sent over pics over text no response. Called in and someone said they don't return those text messages for 24-48 hours and dont bring it in....Then the above that place. Low stars for the lack of customer service. read more