nice guys! fast and easy :) was in and out in 15 mins. yayyyyyyyyyy! wooooohoooooooooo!read more

so confused why the rating is so low - they're fantastic very quick and they work together and…read morecommunicate really well. I will definitely be back!

I arrived at 10:45 a.m. this morning for a state inspection at Brad's, which lists its hours as…read moreopen until noon on both its website and on the service door entrance. There was no sign on the door or at the counter about closing early or stopping inspections. I waited about 15 minutes before being told by the inspector that he wasn't doing any more inspections for the day because he was tired after being there since 8 a.m. He said he told the customer before me that he would be his last inspection -- but another customer wouldn't be responsible for telling me that, and he did not. If there's a cutoff time for inspections, it really needs to be clearly posted so people don't waste their time showing up well before closing and being turned away. Very poor customer service. I do wonder whether the owner or manager is aware of this decision to stop inspections early and the impact it has on customers.

Always the best!!! The staff is so friendly. The mechanics always do a great job! Never have ever…read morehad an issue. Pricing is always fair or the best price for great service. 5 star plus plus!!!

I meant to write this review a long time ago, but the unfortunate circumstances that brought me to…read morethe fine people at KLM were a distraction that sidetracked me until now. On the way to Albany from Boston, my trusty old Subaru began to struggle going up a hill. We pulled over and stopped the car to investigate. It smelled like oil, and we could not get the car to restart. We called a tow truck and were lucky enough to end up at KLM. The people at KLM were friendly and patient from the start. They ran a number of tests and kept us updated throughout the process. Unfortunately, the engine had popped and blown oil throughout. The car was effectively a loss unless we wanted a new engine. They walked us through scrapping options and helped us decide the correct next step. Ultimately we decided to tow the car back to Boston to have an old mechanic review the work they had done. The people at KLM helped us make this choice despite the fact that they could have made money off of us had we scrapped the car with them. Bottom line: KLM are knowledgeable, fast, friendly, and fair workers. If we lived in Chicopee, KLM would be my regular mechanic. If you live in the area, they should be yours. Go here and trust that you'll be treated more than fairly by people who care about what they do.

I've been working KLM since I purchased my car in June or July 2014. I haven't been disappointed in…read morethe service that I have received. They are friendly, reasonable, and honest. I've never had to bring my car back in for servicing for the same problem. Once it's fixed it's done. I'm so grateful to have such a great place to take my car for repairs and knowing I'm getting top notch service. The BEST in Chicopee and the surrounding area.

Mike and their team are awesome. Honest service. No surprises. I won't go anywhere else.read more

I'm very impressed with this business. I went in to have a tire checked as it seemed to be losing…read moreair, made an appointment for the next day. Mike took care of it and checked the other tires as well. I was in and out in 30 min oh, and he remembered my name when I returned. He's very professional and inexpensive. I give him an A+ and would recommend to my friends.

Very unfortunate experience at E & G Auto. This story begins…read morewith Brake fluid leaking from my car and my 2012 Subaru Outback. I check the calipers and there is no fluid leaking so I must assume that its either coming the Master Cylinder or the lines underneath the heat shield. I am skilled enough to do most break work myself, but have no lift, therefore making breaklines near impossible for me to complete. I bring it in Friday 7/7. Come monday (7/10) I get a phone call from Brian telling me that one of my bleeder screws on my calipers is leaking and wont stop, they tried another screw but it is still leaking and therefore he caliper needs to be replaced and that I would be unable to take the car off the lot due to the loss of the use of the breaks. I ask Brian if the snapped the screw and she said no, I then ask him if they stripped the threads on the bleed screw from overtightining and Brian says no, everything is fine it just leaks. This is when I let him know that the caliper is only 9 MONTHS OLD, and that his garage has been thre only garage who serviced those breaks and that I had no leaks until last month. I let him know my feelings that I believe they have damaged the screw during the bleeding process and that I want to see the parts when I come to pick up the car. He tells me that I dont understand what I am talking about and that it is just a defective part. I tell them to fix it so I can leave the garage which almost doubles the initial cost of service. Brian also let me know that the car was first priority and that I would be able to pick it up mid day. He then calls me later and lets me know that the simple job has not been done. I let him know I will have to pick it up 7/12. So coming back from my trip I show up on 7/12 to pick up my car. Before I pay for anything I let Brian know that I want to inspect the old Caliper. We walk back in the garage and the bleeder screw is screwed into the caliper all the way, I unscrew it and inspect it and as I suspected the threads are completely destroyed and some of the metal from the threads are sitting on the receiving end of the seat which is causeing the problem as the area needs to remain clean and flush in order to create the seal. I explained to Brian, that its not the threads that create the Seal of a bleeder screw but the seat, and that the stripped threads have destroyed the seat, rendering the caliper useless. Brian was Shocked, he began to studder and mumble that this and said that E/G didnt do it and was not responsible. They allow me to inspect the car and I ask the technician what happened. He let me know that he cut back the brake lines and fixed the leak from the rear line opposite side of the affected caliper. He then said while bleeding the system he shut the bleeder screw it was still was leaking. The he said "I tried to tighten the screw some more but it wouldnt work" I knew this was the problem and that act of overtightening cause the damage as those screws are not designed to be cranked. This part is entered into the repair report. The proper procedure would be to remove the screw, inspect the seat, and attempt to clean any corrosion or debris that has gotten in the way of the seat to create the seal. NEVER OVERTIGHTEN. I then return to the office with Brian and say that we have a dispute. My claim is that they have damaged the caliper and that I do not want to pay for that portion. He Disagrees and says he "Stands by his technician." and would be unwilling to make things right with me. I asked him to seperate the jobs so I can have seperate transactions, Brian gave me the hardest time about this, heather the receptionist was trying to to walk him through it and he shushed her. Brian went in the back and I asked about the owner Eric and Heather said he doesnt deal with customers. This whole interaction was all recorded if Eric wants to review. Since i see him responding to these posts. It is sad that there was no resolution whatsover. All that needed to happen was for them to own the mistake and comp me for the caliper and labor of the caliper, E/G would have still made some money from my brake line job and I would have been a customer for life.

Always great service and fair prices here! My car always comes back to me clean with no dirty…read morefingerprints!

Brought a car for oil change they left filter loose oil drained out motor blew and they took the…read morekeys to fix it to then tell me they was not going take the car to fix it they hire just drug addicts under the table best bet find a better service then this place the owner already old avoid the headache go somewhere else

If you are looking for a new place to service your vehicle this is the right spot. What a Gem and…read morethe guys in there where all Outstanding, from the moment i talk to the manager his name is Mony he was very knowledgeable he told me right away what was the problem. Went back the next day and Carlos was the person assign to work on my car. From the beginning to end he was straight forward with me and answer all my questions. He was polite,honest and very efficient had my car done in no time,the problem was fixed,i have an older model vehicle so while the vehicle was up in the lift he was kind enough to point out some issues that might occur down the road for me to keep in mind, the manager Mony came over and looked at it and told me that it might last me another year or so the way it is now. Carlos lowered my car so i decided since i was there to get an alignment. Jose aka Flaco was in charge of that process. While doing the alignment he notice that both of my Tie Rods ends were bad he called me over and showed me. So i wasn't able to do the alignment like i wanted, but i will go back and get that fix. With what they charge me for my visit i could easily have done the tie rods today also but they didn't have them in stock and i had an appointment in the afternoon i was running out of time. Thank you Mony, Carlos and Jose aka Flaco you guys are all-stars i would recommend this place and these guys any time. And to me it was very affordable! You have gain a new costumer thank you for your honesty, i have never left a mechanic shop feeling good knowing that my car is fixed right and on my pocket wasn't hurting. Ask for MONY,CARLOS & JOSE you wont regret it!

put the wrong bolt on my rear caliper and struggling to take it off now. never bringing my vehicle…read moreto them again.

We had issues with the locking lug nuts on our car. When I stopped at Monro auto service in…read moreChicopee, Nate, the store manager, could not have been more professional and helpful. He was genuinely interested in solving my problems and was open to a number of options. The solution was excellent and fully met our needs. It is without hesitation that I recommend Monro, Nate and his excellent team! Keep up the good work.

We've used them several times with great service and great prices each time. Most tires are near…read morenew for a fraction of the costs.

Hello Good Afternoon, I don't know who runs the business…read morebut the people who work there are a liability to peoples safety, You ask them about specific tires that you need. They WILL NOT GIVE YOU THE RIGHT TIRE SIZE. They have you pay for your tires before they hand you the keys. They think people are STUPID PLEASE DOUBLE CHECK YOUR WHEELS before paying these people. I told the manager the bigger sized white dude that works there and sits in his desk right behind the counter to the left . I told him I needed a specific size when I called and they said they had it and everything was smooth all until I went to leave and I saw the wrong tire size on my car MIND YOU WITH NO WARNING IF SO I WOULD'VE JUST WENT SOMEWHERE ELSE, so I go back inside and speak to the bigger sized white dude and told him those tires aren't gonna be good for my car because they need a specific setup cause I know my car and have been through this before and he said I'll be fine that he knows what he's talking about all that bs . I told him OK we'll see and if it doesn't work correctly because my vehicle is AWD , I AM COMING BACK I went yesterday 7/6/2026 for the 2nd time because my car wasn't driving correctly and it was because of the tire size being wrong like I had already told them. They put the correct size all of a sudden,I got there at 3:00pm they took 2 HOURS to change MY 2 TIRES in the back When I was the only person there, they spent all that time trying to cover up there dirty business Because I checked my wheels when they closed they handed my keys at 5pm closing time. Anyways there was A BIG HOLE ON MY TIRE SIDEWALL YOU COULD HEAR THE AIR COMING OUT OF THE WHEEL AND IT WAS RIGHT IN YOUR FACE They spent all that time because they tried to glue the whole and it didn't work and they tried to hide it from me. they close at 5pm they didn't saying anything about wheel having a hole they didn't say we didn't have a tire nothing no communication. i spoke to one of the workers light skin curly hair. He said there nothing we can do, we are closed "all of our workers are gone" . So then I had to drive the car while there was A HOLE IN MY TIRE to another tire place and PAY OUT MY OWN POCKET AGAIN FOR THERE MISTAKES or else I was going to be stranded without a car or better yet get into a crash because of these peoples dirty business. WHERE'S THE COMMUNICATION? THATS A LIABILITY I could've got into a really bad car crash and it would've been all there fault, Now on 7/7/26 I return back to get my REFUND because my services weren't met from the beginning and I was lied to through the whole thing and NOW they are saying they aren't liable and they give no refunds even though all of it was BS from the beginning on there part, Because these are trashy people And they do dirty work DONT GO THERE. I will find out who owns The business and ALL THOSE PEOPLE WHO CURRENTLY WORK THERE SHOULD BE FIRED AND HELD ACCOUNTABLE

Made an appointment, the teh couldn't break lug nuts loose. I had to go back to break them loose…read morebut the tech took my keys with him on his lunch break. Not good, he came back and refused to service my vehicle due to a stud looked mis threaded. I went back a 3rd time to my keys laying on the counter with them trying to charge me for no service performed. I would liketo know why my keys were taken with the tech, then left on the counter. Very unsafe procedures. Wamart says they are all about safety, clearly not for customers.

I showed up for an oil change. The person said it would take an hour. After waiting over 2 hours I…read morewent to the service desk, and confusion ensued. I had to wait a while longer for them to find the paperwork. After paying, I had to wait some more for them to find the car key. Total time spent waiting - about 2 and 3/4 hours. It's tough to find a good place for an oil change. This was my first time trying Walmart. I'm disappointed to have to say it's also the last time.