Worst service ever. They wanted to charge me $5500 MINIMUM to get my car running (it was towed there). I had it towed to my mechanics and they fixed the car for $365. Will never go to them again. read more

Gonna have to edit my review here. A couple months ago I gladly paid $200 diagnostic proactively for a check engine light that I was concerned with fail my inspection. I was given a whole list of things that should be fixed but told that none of them would be a problem for my inspection. I requested that none of the work be done at the moment and I would be back after getting a good inspection sticker. Today I went for my inspection and failed for exactly what I took my car in for. (My not surprise face). I came back and spoke to Angela who informed me that I would have to do the same diagnostic all over again since it could be a different issue (same exact codes two months later). When I said I wasn't paying for a diagnostic for the same exact issue that wasn't fixed last time and probably wouldn't be fixed this time she tacked on to the conversation that I had previously declined replacing a dust cover wish had gone missing after some work they had done on my turbo. According to her, this dust cover could also trigger these codes related to DPF (mechanic had stated otherwise) and since I declined said work they would not waive the diagnostic. I reminded her that the mechanic had previously said why this cover should be replaced and that it was not related to these codes - personally, I think they should replace the cover since it went missing while the car was in their possession, but I have never pressed this issue. At this point she changed her tone and put a lot of emphasis on that they would absorb the diagnostic fee into any repairs tho they still would not wave the diagnostic fee. I asked if they would also be willing to absorb the last diagnostic fee as well and was told that it was for an unrelated issue so no they could not. End of the day, the first time I am the one that had to tell them that this could be a difficult issue to diagnose while they explained that it would not be an issue - totally false! They could have had a decent job out of this one. Oh well, they said if it was a problem I should just bring it back and they would get to the bottom of it. So that's what I did once I had proof that it was a problem and suddenly apparently we have a whole new story. Original review: These guys have always done me great! They acknowledge my understanding of cars and are willing to communicate on that level. They recognize when I say yes and when I say no. This company understands what it means to work for your customer and while I do most of my own work on my cars I am always happy every time that I do decide to bring my Audi here. Of course prices aren't cheap, I understand I bought an Audi. You get what you pay for. I would honestly say that they are entirely reasonable for a dealership and I will always come back. read more

May 29, 2014 Mr. Damon Cartelli & Ms. Kimberlynn Cartelli Fathers & Sons Volvo 989 Memorial Drive West Springfield, MA 01089 Via Email: dcartelli@fathers-sons.com, kcartelli@fathers-sons.com, toconnor@fathers-sons.com Dear Kimberlynn and Damon: I wanted to pass along my compliments to your dealership, in particular to Tom O'Connor, Service Consultant and to the mechanic (name unknown) who serviced my 2007 Volvo V50. Last week while enroute to Martha's Vineyard, my "Service Engine - Urgent" light came on just west of Springfield. I assumed it may have been as a result of my Volvo just being serviced at my local dealer prior to my trip. In a panic, I called your dealership from the side of the Mass Turnpike and spoke with Tom O'Connor. He said if I felt the vehicle was safe enough to drive, to come over right away, which I did. Tom and your trusty mechanic had my car in and out within 1 hour! This was both amazing and a relief to me as it allowed me to arrive in time for my ferry booking, which would have been near impossible to rebook given the advance Memorial Day Weekend traffic volume. Your mechanic had seen this symptom before and knew how to perform a solid - better than temporary - fix, as a complete service repair required specific parts and a lot more time...which I had none of. This was the next best approach. If there ever was an argument to go to your dealer who knows the brand inside and out, and what to look for, well, here it is! Tom also took the time to explain and write the cause of what was an errant electrical problem on my invoice, which he said would be helpful to show to my local dealer should the problem ever return or to get the repair completed to spec. And...the free car wash was the icing on the cake! Thank you for taking me in with a moment's notice. You keep me moving. It is truly appreciated. John Bullock Newmarket, Ontario read more

Everyone I worked with at Fathers and Sons was so helpful and friendly. Folks answered my questions thoroughly and went the extra mile to make sure I was happy! read more

I appreciate the complimentary wash. However, focus on the fact that my wipers weren't secured properly, preventing them from working during the recent snow storm. Loose assembly of replaced tail lights and low coolant level are another story. MAKE THE TRIP TO HARTFORD. F&S should stick to Kia and VW for their own good. read more

Best service by far! They always provide you with a free rental while your vehicle gets fixed. The employees are the friendliest ever!!!

I arrived to my scheduled servicing appointment fifteen minutes prior to my 10:30 appointment. Finally at 10:49 am after waiting behind one person on line it was my turn. When I told Mr. foster levitt about my issues with the car he was quick to brush it off and I didn't feel like he cared. I had parked my car in the other lot as it was my first time at Audi father and sons I didn't know another parking lot existed for servicing. When I told Mr. foster that my mom is going to bring the car to the lot he was annoyed. Then when I had the keys for him he said that there is another customer who was there before me that he had to tend to. At this point I am over this "scheduled appointment". Not a nice way to start off my Saturday afternoon! Then Mr. foster said we had to be in by 12:30 pm because Audi closes and he is not Gonna be there! We asked if he would call when the car is ready and he said to just be there by 12:30pm. read more

It was time to renew the lease on my Volvo and not only did the team at Fathers & Sons reach out in advance to get the process started early. They also took care of all of the details in 1 quick appointment. So efficient in fact that all I had to do was show up on a Saturday and sign a few documents and drive the car off the lot. The entire experience was first rate and I could not be more pleased with the outcome. read more