I love the fella at the desk -I didn't catch his name (tall and full build-was this Ernie?). He…read morewas soooooo helpful and honest. Honest is a wonderful characteristic in a car mechanic. I'm considering them my car mechanic from now on, and I am voting for buyers choice Re: repairs that is currently in the ballot. Yay Ernie's Garage!! Eileen Ball, new resident to Northampton

Years of reliable and thorough service by helpful employées and Ernie's decades long oversightread more

Scheduled an oil change and tire rotation 5 days in advance. I provided the year, make and model…read moreof my car. I scheduled the appt for 8am and arrived on time. My car was brought in right away and after an hour and 45 minutes I asked if it was going to be much longer. This is when I was informed that they did not have the correct filter. I ask how long it was going to take to have it delivered and they said it was only a few minutes longer. There was no apology for their oversight on not confirming that they had the correct parts needed and no discount for my inconvenience for having to wait. I was a 1st time customer. The service for a full synthetic oil change and tire rotation including tax was 105.97. I chose to support a local shop instead of a chain with thoughts that I would be supporting a small business and getting customer service that generally goes along with a privately owned company that wants to maintains a great reputation.

I am a busy person, attending graduate school while working full time in Boston. On the way out to…read moreBelchertown to visit my girlfriend for the weekend, my car vibrated so intensely I didn't feel safe. I was stuck in town until I could get it fixed. I called Tilton Automotive first thing Monday morning and asked if I could be seen as soon as possible. Although they said they were busy, they made time and scheduled me to come check out my car because they understood my urgency. They were caring, honest, and professional. I felt like I was treated respectfully. They identified the issue with my front axel, and in the very same day, obtained the parts, performed the repair, and called me back before end of business! I was even shown the failed parts to confirm the necessity of the repair. My car feels better than ever, and I was able to get back to my crazy schedule with minimum impact. The team at Tilton, especially Fred, was the best! True lifesavers and real professionals that care for the customer at fair prices.

My water pump died during a recent trip to Western MA and Veryl's got me back on the road very…read morequickly at a fair price. Their garage and property are well maintained and professional and should be a model for other repair shops. I would not hesitate to bring my vehicle back to Veryl's for service!

I have been a customer for over 40 years. Every service, from inspections to oil changes , brake…read moreservices, and more have been done with nothing but professionalism and honesty. I have no problem recommending them for any service.

Century Auto Service is absolutely "extraordinary!" There is no other word for it! We have been…read moregoing to this company for yrs now & I guarantee that there is no auto service company like this! You can trust them implicitly! After going to so many other auto services through the years, getting the "go around", high prices ( paid one company which will go unmentioned for a simple oil change! My red light came on shortly after I left & scared I immediately pulled in car service place where I was told the light on my car comes on at 50,000 miles for check but he said "I did need oil", after checking my then car out!" I was perplexed & said "I JUST HAD OIL CHANGE & THEY PUT 6 quarts in that I paid for!" He looked at me & said "Your car only takes 4 quarts & this oil is "old" & thick.They drained mine out putting old oil in & not even enough for oil light was flashing too! You get the idea! Ha! Being a woman they realized I had no clue & wouldn't have if 50,000 service light hadn't flashed on per chance! Needless to say I did a 360 & went back there yelling my head off! They made all sorts of apologies but I warned everyone sitting there of what had happened to me. I watched them do "supposed oil change too" but didn't matter! Place was in Holyoke!) Anyway.... "I PROMISE YOU THAT YOU WILL NOT FIND A MORE COMPETENT, HONEST & CARING BUSINESS THAN CENTURY AUTO! Once I happened to find them, good 20 yrs ago, I felt like I found "gold!" In actuality "I DID!" You will never find anyone as honest as the owner Pete & his amazing wife Sheila, no matter how hard you look. If he can save you money, he will! He does not do unnecessary work on your car or tell you it needs something if it doesn't! You can always trust his judgement! His prices are downright cheap to reasonable for parts & labor! His wife Sheila runs the office but also is at the front desk & is extremely knowledgeable & helpful answering scheduling questions or anything you might want to know! Pete is a wealth of knowledge & can answer with certainty any question you might have! I have heard him tell customers time & again that they didn't need something done on their car, that some other garage had tried to talk them into doing so they fortunately came "here" looking for another opinion! They are a family run business being in business here a good 60 years, I think I heard him say to someone! John, who works for Pete is equally helpful & knows what he is doing! I could rhapsodize forever on what a good business owner & "person" Pete is! I have sat waiting for my car as he told an elderly person who told him she didn't have much money, that he had replaced something no charge because he knew woman was in tears & had little money! I myself, going through cancer treatments in Boston so I needed my car as quickly as possible, has brought my husband home from shop, countless times after dropping car off! I couldn't drive, so as always, he helps anyway he can! He takes care of my husband's car( cousins too & I send friends to him as well!) & recurrent problem(s) too! My husband trusts & respects his judgment! If you are looking for a place to take your car that you can trust, that are knowledgeable about your car, are efficient, reasonable & above all "HONEST", CENTURY AUTO IS IT!!!!! I promise you! Look no further! You have a problem with your car??? "R-U-N", don't walk to Century Auto & to Pete & Sheila! I promise you, you will never ever regret your decision in taking your car there!

Pete and his team were AWESOME! I got stranded in Springfield on my way home to Maine. Even after a…read moreweek on vacation, Pete fit me in and got me back on the road in just a few hours. HIGHLY RECOMMEND. if I lived closer, he'd be the garage I brought all my vehicles to.

Gil told me to arrive early for my oil change, and the crew including Dan got me in early. I've…read moregone to Gil's for oil changes, and other repair. There's an ATM right outside their waiting room and office for cash needed for repairs. Gil's Auto is a quality auto shop with heart--they really care about all kinds of cars, and their owners. I am still surprised by the affordability of their prompt service, and continue to be a returning customer. They just needed to move to Belchertown from Amherst, and have a bunch of warm letters from residents of Belchertown and other places greeting them warmly. Their new garage isn't far from their old location in Amherst and has good company in the variety of services offered in this auto plaza--Pelham Auto Repair, Pelham Auto Parts, Jimmy Burgoff (.com) Movers, and the UHaul Rental Gil's office offers. They aren't above working as a team to push your car into the shop and breaking a sweat. That's what you'd need in your auto crews. I think they are in good company here, Creation willing.

excellent on all fronts. Through…read more Nice, considerate folks. hands on people. deep experience great value honest

I can't say enough good things about Andy and his crew. My family has been taking our cars there…read morefor years and they are always straightforward--telling us when they can fix something and when we need to go elsewhere. They are honest too. When I brought my car in for a recent A/C leak into my front passenger floorboard caused by clogged tubing, they fixed it and didn't charge me. Andy told me that he didn't want to nickel and dime me for an easy fix. They are fast and trustworthy. Highly recommend.

Please don't go to this place for car inspection. In my experience, they look for very minor issues…read morethat are not truly safety-related. Last year, they failed my car because of old windshield wipers. I gave them another chance this year because they are close to my home, but they failed me again because of a loose front plate. I had it screwed back in and returned, but they still said it was not drilled properly. I then went to another inspection shop with the car in the exact same condition, and it passed without any issue. This place wasted my time and money. It feels like they are focused on finding small reasons to fail inspections and push minor repair fees. I will not be going back, and I'll be telling my family and friends to avoid this shop.

I would like to make everybody aware of the horrible experience I had with Burke they serviced my…read morebrakes for a Recall I ha no issues going in to the dealer but now my truck has ABS issues. They will not fix it and want to charge me for a problem they caused. they left me with an unusable vehicle.

From the first phone call to having my new truck, Hector and the entire team from sales to service,…read moremade it a smooth and easy process, can't thank them enough for everything they did, definitely a great place to buy a vehicle.

I've been going to Complete automotive for years. My husband told me he's the best in the business…read moreso I bring my vehicles there now too can't say enough good about this company and the folks that work there.

I have been bringing my cars here at Complete Automotive for the last three years and find the shop…read moreto be very knowledgeable and professional. I find that their pricing on jobs is good and fair. They are very good about working with you on what needs to be repaired and what you should be aware of in needing service down the road. Very helpful in being able to budget for repairs.