Today was our first ever visit to the dentist (dr. Angie Hernandez ) with our two boys, 3 and 15 months. We had been speaking to our older son, Luca about brushing, flossing etc. He woke up so excited about his visit! When we arrived we were greeted by so many friendly faces :) we sat in the waiting room equipped with books, TVs, and toys (and a fish tank which my 15 month old lovvved). Dr. Hernandez personally came to greet us and brought us back. The first 10 minutes were all about making the boys comfortable. Showing them around and talking to Luca about cleaning his teeth, explaining everything to us and him. The rest was so easy. He hopped in the chair and had his teeth cleaned and examined by one of their lovely hygienists. My 15 month old did great too! Everyone at that office is warm and friendly and super helpful. I could not have picked a better dentist for my boys first visit. Luca even said on the way out "see you tomorrow" which tells me he really enjoyed his experience. If only I could get that pumped about visiting the dentist! Thank you again central Texas pediatrics ! You guys are wonderful. read more

Central Texas Pediatric Dentistry - Pediatric Dentists Near Me - Austin, Texas

Worst place ever! They canceled my appointment without even telling me! My son hasn't been able to get into the appointment for a whole months. He was experiencing so much pain! I confirmed my appointment several times, filled out all forms, even sent an x rays taken by other clinics. When we finally arrived there, they told me: " I don't know who cancelled your appointment, but it has been cancelled!" I tried to talk to their assistant manager. Showed a proof that I never received any call from them, but she was saying to reschedule it! Both me and my husband took off from work, a kid didn't go to school, he was experiencing a pain and they were saying "let's reschedule it!" WHO IS RESPONSIBLE FOR ALL THAT?? read more

Dear owner/dentist, After trying to call your office for two days in a row, for probably a total of a dozen times, during normal business hours, and never getting anyone to answer, I've decided to find the next pediatric dentist on the list. Business 101, make sure your staff answers the phone. That's your million dollar tip of the day. read more

If I could give 0 stars I would. Long post but about someone trying to hurt my daughter: So, I took my kids to this dentist recently and they told me that My daughter would need 3 silver caps or crowns on her teeth. So, like any normal parent I freaked out at what they were telling me and was horrified at having my 6 year old have a mouth full of silver. The dentist told me there was the option of using a half silver crown that I would pay out of pocket or to take her tooth out. I was shocked and said there must be other options and she said there were not and to think it over when I was less upset. So, went home did tons of research and found another pediatric dentist and other options. Her amazing new dentist saw her today and is doing her broken filling in white and said the other two teeth needed to be left alone and we will put a paste that makes them stronger while watching them very closely because doing too much will cause her greater harm in future. So, her new dentist says absolutely no crowns or caps and absolutely no silver. I am shocked and mortified that our this dentist would put my daughter at risk for future problems while giving her a much less desired look of unnecessary silver caps/crowns and for what....to make a dollar? What has this world come to? Harming children for a dollar? It makes me sick. My friends: do not go to Central Texas Pediatric Dentistry off Barbara Jordan Blvd. they are crooks! read more

I love this place for my kiddos. The office staff are very friendly and prompt. The assistants, Maddie and Daniella were super gentle and sweet and made my girls very comfortable. The hygienist, Jodi, was very patient an explained everything to the kids. Dr. Rice is cool and very kid oriented! I like how technologically advanced they are with tv's in the ceiling, text message reminders about appointments, and the latest dental equipment. The decor is awesome and very kid friendly while reflecting the airport with airplanes, runways, and little gadgets. I would highly recommend this pediatric dentist! read more

I've been bringing my son here for about 4 years now. The staff are fine. They are rather behind as far as technology goes - I have to call back to confirm, no way to text/email. I feel like I'm back in 2002. Which isn't a big deal. The last 2 appointments we have seen the same doctor, who has said each time that my son should wear a guard. He has no major dental problems and he's 5. He's not extremely athletic. That sounds kind of absurd to me. She's also made sure at each appointment I know that he will need braces because I let him suck his thumb as a baby. Dr. Steve had told me when my son was 3 that it's his comfort object, there's not a really pressing need to just tear it out of his mouth right now. So, each time his appointment comes up and I have to take the time to return a phone call (yes, I hate the phone) and endure a lecture at how I've caused my child's crooked teeth, I grow less and less enthused about this office. read more

Central Texas pediatric is are number one office. The Staff and assistant are amazing at taking care of there patients needs . Making sure they are comfortable at all times . As well as Dr Angie and Dr Steve two thumbs up awesome job ! This place is awesome!! read more

We have been going to Dr. Steve for 5 years now. When we moved to Austin and had to find a dentist, I was apprehensive about trying to find the 'right' one for my kids. I have feared the dentist myself for many, many years and I certainly don't want my kids having that fear. Well, long story short...my daughter was at a retreat with our church when her tooth "cracked in half". Looks like there was no better time than the present to find their dentist! I called Dr. Steve's office and left a msg. It was a Friday night and I was just hoping the voicemail msg I left would reach someone before Monday. Sure enough, his assistant called me back from the movies (she was on a date!) and told me she had paged Dr. Steve and would let me know. She called me back the next morning and said that it was Dr. Steve's b-day and he was in Houston with his family. AND - he could be at his office in about 4 hours and would meet us there. I was thrilled!!! Needless to say, we have been going to his office ever since. That daughter of mine? She is now 19 and very upset that she couldn't take Dr. Steve with her to college. My youngest thinks that Dr. Steve is the best thing since sliced bread! He gets to watch TV, play video games and Dr. Steve treats him like one of his buddies. He is now in a bigger office and has a wonderful staff. Located right off I-35, it is very convenient and easy to get to. He is exactly what I had been looking for in a dentist for my children. read more

Overall, the staff was great with my 3 and 5 year old. However, the dental assistant (Nora) was very impatient and rude. She showed no enthusiasm and actually seemed angry that my daughter was not biting down correctly during the X-rays. I complained and was told a manager would be with me shortly. This never occurred which was unsettling so we will not be going back. read more

We've only been using CTPD for about a year, but so far they have been great. Very friendly staff, good dental work and wonderful with my kids. They even have TV screens on the ceilings to keep kids occupied while the work is being done so they don't get all squirmy and impatient. My kids even like the staff - can't say that about some other dentists we've tried. They're also in this century technologically - they send me text messages to remind me of appointments. Love it! read more

This review is only for the front desk as we never got to see the dentist, Steve Hernandez and Angie Hernandez. This was my daughters first dentist appointment, she is 20 months so we were looking forward to our appointment and had talked to her about it all week long. Our appointment was for Friday, April 6, 2018 at 9:30am. I found it odd that I did not receive a phone/text to remind me of our appointment and I was so busy I did not call to confirm. On Friday, we show up and the doors are locked. I was confused because their hours say they open at 8am. A friendly dental assistant unlocked the door and told us they were not seeing patients that day because the dentist had an emergency. She said they called all their patients scheduled for that day to notify them but I did not receive a phone call. The other girl that was at the front desk immediately walked to the back when she heard I was not notified of the cancellation and never returned to the front desk while I was talking to the dental assistant. I asked her to check my contact information and what they had on file was correct including our appointment for that day. I was annoyed that they didn't call and had to reschedule for the following week, Thursday, April 12, 2018. On Tuesday, April 10 I received a call to let me know they couldn't verify my daughter was on the insurance. That was an oversight on the HR department in my husband's company and we had it fixed immediately and called back to let them know. I decided to move our appointment for Friday, April, 20, 2018 to be on the safe side. I did not hear back from them so I assumed we were good to go. Again, I did not call to confirm or verify our insurance and we arrived to our appointment our insurance had not been verified and they wanted us to pay cash. The girl at the front desk would not take a look at our dental insurance card and insisted we pay cash if we wanted to be seen. I have never encountered this kind of customer service at any doctor's office and the front desk personnel is always able to handle insurance mishaps. We decided to cancel our appointment and look for a different pediatric dentistry practice. We went to Sunny Hills Pediatric & Orthodontics and were seen two days after we made our appointment and did not have a problem with scheduling or our insurance. I'm sure Steve and Angie Hernandez are great dentist but having an unprofessional front desk is not helping your business. read more

They worked with my financial situation and were very kind. They worked very hard to make my family and I rest easy about my 6 year old sons tooth extraction. read more

We had a great experience here. The waiting room was chaos, and one mom was yelling at her three kids the entire time we were in there, so my first impression was not good. It isn't the most personal place. They have one room with three chairs in it, versus what I'm used to, which is rooms with one chair like a doctor's office. But, the staff is so friendly. All of them, from the hygienists, receptionists, and dentists, everyone was really putting in effort to make the kids feel comfortable. By the time we got out of there my daughter had four stickers, a balloon, a bag full of the usual dentist stuff (new toothbrush, floss, etc), and a small toy. She really thought that was great, and it helped her like the process instead of fearing it. They took care of my insurance beforehand to make sure everything was covered, scheduled our 6 month visit, and we were done. We were in and out in about 45 minutes from arrival to finish. read more

I love this practice! I have three boys ages 2, 3 and 4. The first time I went for a regular check up I was so impressed with the office professionalism and how comfortable they have made the office for parents and children. Today my 2 year old fell off his bike. The office got me in immediately. They were kind and wonderful. Madie saw us first. Madie was so friendly, caring, approachable, and professional. She checked in on us. Explained everything in detail and was a gem! Dr. Steve came in and from the very first time I met him , prior, I adored him and felt amazing professionalism and so at ease with his personality, which is awesome, and his expertise. My insurance did not cover my sons extraction, but the treatment plan cost was affordable and very fair. After the extraction Sam explained all details and follow up information. Sam was also caring, informative and detailed. It is truly a team that works well together. I actually enjoy taking my kids to the dentist and I cannot believe I am saying this! read more

I've been taking my kiddos here every 6 months for 3 years, and have had positive experiences each and every time. The only negative I can give them is that I did not like the orthodontist they recommended to us, only because the way he talked to my daughter had negative body image connotations, and he was primarily concerned with vanity. BUT the dentist and their work has always been exceptional! read more

I cannot express my appreciation for this dentist group enough! Dr Steve was GREAT with my daughter. He made decisions based on what was best for her, not his financial gain. My daughter was very scared, as she had a VERY bad experience in another country in the past, and so screamed a lot the first day, but today she took her meds, and slept through the procedure. This is a testament to the rapore he built with her. The staff was also amazing! We will continue to come here from whatever country we live in. read more

Our 4 year old and 2 year old both get their cleanings and dental work done at Central Texas Pediatric Dentistry. From the beginning, I've been amazed by their patience, staff, and top notch care for their little patients. My oldest daughter was a finger sucker and instead of making us feel guilty and worried about it, they encouraged us to use positive reinforcement and let her grow out of it on her own time. The dental assistants, hygienists, and doctors really understand kids and know exactly how to make them feel comfortable and make their dental experience a positive one! Today, our 4 yr old had to have some crowns and fillings, but because of her low weight, she had to be given anesthesia. I was very apprehensive about the process, but the wonderful staff eased all my fears! Paige took time to answer all my questions about the process and cost, Michelle was always prompt about responding to emails and requests for x-rays, and Amanda was super nice and patient with my daughter on consultation visits. Before the procedure, we met Dr. Williams, the anesthesiogist, who was comforting and thorough with all my questions. During the procedure, Luby came out to give me frequent updates, while I relaxed in the private waiting room. She informed me that Dr. Steve found that my daughter needed some extra fillings/crowns, but they were going to bill my insurance for the additional work instead of adding an unexpected cost for me. I was really blown away, knowing that he could have easily charged me a lot more money than I was prepared to pay. I feel that Dr. Steve is a genuine dentist who truly cares about what is best for the patients. I've had several bad experiences with dentists and I feel like they can be hard to trust, especially since its nearly impossible for a normal person to verify the quality of their work. I am so pleased with our experience at Central Texas Pediatric Dentistry! Our daughter woke up cranky and disoriented, which is normal, but a few hours later, was happy with the goodies (balloons, stickers, popsicle) she got. When she discovered her silver molars, she exclaimed "I have shells on my teeth! I'm so excited!" She is not even the least bit scared of going to see Dr. Steve for a follow up next week. Thank you, CTPD for making our experience so wonderful! read more

I had to wait with my 3 year old daughter over an hour to see the dentist while she had to sit in a dentist chair. What is the point of having appointments with specific times if there is such a long wait time? We won't be going back. read more

I took my kids here for a few years but today I finally hit my limit. We received the appointment reminder post card a couple of weeks ago, so I made necessary arrangement for another one of my child's usual Tuesday appointment so we can make this dentist appointment and I requested time off from work. This morning, I realized that the dentist office hadn't called me yesterday to confirm, which is the normal (albeit old-fashioned) way. I called at 8 am thinking they were open but the auto message said they open at 9. I had no idea they opened at that hour which is late for a medical office, in my opinion. I digress... I called at 9 am and asked the front office to check on my child's appointment and she said there was not an appointment until August 4. I told her that we received the post card so why was I not notified and she could not confirm why this error occurred. She seemed defensive and got my daughter's name wrong, so I asked her again to check since she may have searched for the wrong name and she stated again that her appointment was not today. I explained my frustration and the fact that someone there changed my appointment without my consent nor any notice to me. She didn't apologize for the error, only for the inconvenience. I told her that her office mistake affected not only my youngest daughter, but me, my work schedule, my other daughter who changed her schedule as well (and her aquatic therapist!) She did not seem too concerned but offered to have the office manager call me when she gets in. A couple of hours later, the manager called me and she was even worse than the office staff: she was talking so fast and sounded so busy I could NOT say anything and I finally spoke up and said Wait a minute, you're not even letting me speak! She stopped yammering and I finally repeated my issue and she did not admit to any of the office wrong-doing, only another apology for the inconvenience and that they can squeeze my daughter in today, which the initial office staff didn't even offer. I thought she was kidding, I work full time and I can't just drop everything to go at a moment's notice, and not only that, I did NOT want to spend a significant amount of time sitting there waiting while they "accommodated us." This has happened before. Previously on 2 separate occasions, I didn't call to confirm so we just went to what I thought were the scheduled appointments. But on those 2 occasions, they were not scheduled, even though I had the post card in hand. Why send those things if they're wrong sometimes? For the majority of our visits, it has been smooth. Although the office staff is polite, there was an obese staff person who was rather curt and never would offer us a school note and in a rush, I would even forget so I'd have to call them to fax it to the school. I found Forest Family dentistry on here and it seems to have more efficient staff after reading reviews and speaking with them today. Fingers crossed! read more

I have been taking my girls here for a couple of years now. For cleanings, they are fine. We have had long waits during several of the appointments which is not good for an anxious child. My main issue with this office is their customer service with the parent. They seem very annoyed and very concerned about being paid. They are very quick to offer services that your children "must" have when in the end, they are 100% optional, like sealant on their molars. Last year, while my daughter's teeth were being cleaned, they brought me an estimate, to sign and date, that showed what it would cost to seal the kids teeth. This is new to me and it was never explained or discussed as a healthy option. Then when I read the estimate, it included nitrous. I asked about this and they got very defensive about how nitrous is fine, no side effects, etc. That's fine, but I can't believe painting sealant on my child's teeth would require nitrous nor am I ok with it. What about first working with the children to make them feel comfortable and teach them tools to relax. But what upset me the most is that nothing was discussed with me. It was just a given - sealants and nitrous. This week we had to go in because my oldest chipped an adult tooth. They did squeeze us in quickly which was great. But again, they told me this is what must happen, here's what it cost, please sign, oh, and we've slipped in the nitrous again. It just doesn't feel very honest. You also do not see the same dentist from visit to visit which as they get older, its hard because the dentist is a stranger every time we go in and its been probably 4 years we've been going there. read more

was looking for a dentist office for my 4 kids & right away when I called them they gave me an attitude trough the phone so I defiantly did not go too them. read more