Not sure if I just got this company on an off moment (but reading some of the reviews, I think not) Centurion was assigned to me by my Home Warranty Company. They at first responded very quickly via text (which I don't have a problem with unless you do not follow up). I asked for a 30-minute heads up so I could make it there, I did not receive that text/call, in fact I called and the person texting would not answer (ever, for me or the warranty comp.) I texted them to let them know that my tenants would let them in since I was not notified in time to get there. They would need let me know what is going on as my tenants are not able to make decisions on the matter. I again texted saying I could be there in 30 minutes but got a very quick text back that said what they had already found out and was going to get approval. This was Feb. 11th of 2020, I texted them later that day for an update and was told it could take a day or two. Said it was very straight forward kind of issue. I thanked them and asked what made them think it was this and was told it was complicated to explain (yes via text I would agree, by phone no, I think I would have gotten an idea, in person I would have completely understood, but was not given the opportunity for that). I had not heard anything in a few days, so I texted asking for an update, I was told "let me call the locator to see when they have us on the schedule. On February 17th I again called for an update. I had called the warranty company to make sure this was all covered or if it was not and that was holding up the process I would have offered to just pay as it has now been a little of a week that my tenants had no hot water. I was told by the person texting that there are only two (2) in the whole valley that do this service. Their words not mine, "you could probably call back and request a different contractor that may do their own locating but what you gain in time you will lose in experience. I've been doing this for 30 years in this type of work is my specialty." Then went on to talk about being able to get most if not all the work covered. I was very polite and said I understood, but I have clients that have now gone two (2) weeks without hot water. I was told not to worry. I thanked them again. Fast forward to February 25th, I texted again just checking in, called (no answer), asking if they had heard anything (at this point it has gone on way to long). No response, I called my warranty company, they told me I had to give it until the following week. I did, I called again, nothing, I called the warranty company again and they again said I had to give them and additional 24 hours. I am as you can tell very upset at this point, because if it were me, I would have refused to pay my rent. Thankfully I am very luck with these tenants, but this is just unfair to keep them without hot water. I called back and finally was able to get this out of the hands of Centurion and with a different company. This was on March 5th, they came out as soon as they could and did the test, the guy who did the test capped the pipe that was leaking and now the tenants have hot water. This took a total of 3 Days for the new company to take care of. If I am ever asked if I would recommend this plumbing company the answer is NO WAY! They made my tenants wait nearly a month during the coldest part of the year without hot water. On a side note, so I don't seem like someone who does not care about my tenants, I made sure they had a place to go shower and clean up. I also paid for a few extras to make sure they did not feel like I was a deadbeat landlord. Shame on you Centurion for having an over inflated ego that you think you are the best there is and saying there are only 2 locators in the valley. If this was you, your wife, mother, child etc. you would not have made them wait that long. If I could give negative stars I would. read more

Troy came in to our home and introduced himself. We showed him the leak at our shower faucet. Then he went right back outside to the pressure gauge that another plumber told us needed to be replaced and tested it. then he worked with a pressure screw, released some of the pressure, retested it to see where the pressure was, then walked back to our master bathroom and showed me that our shower head was no longer leaking , adjusted the shower spray on and off, still no leaking, and the cartridge that we were also told needed to be replaced did not need to be replaced. Paid our $75 service call fee American Home Shield required. After he was finished at our house, I walked Troy across the street to a neighbor of ours to introduce him. I gave her one of Troy's business cards and told her if she had any problems to call Troy. She told him she had been having some problems with her water pressure and he immediately went back to his truck and got his testing equipment to test her pressure for free. Found our her gauge did need to be replaced and showed her why. The cost of his repair was almost $300 less than I had been quoted for our pressure gauge. This is THE PLUMBER you want to go to. He is now our family plumber and will be our neighbor's as well. read more

So it happened to us, the dreaded busted water heater! Needless to say, I was anxious and worried. The day it happened I called Centurion Plumbing. I happened to catch Troy in the middle of his office work. He dropped what he was doing and was at our house in within 30 minutes. Troy and his company, Centurion Plumbing, were great throughout the process. We were without hot water for close to a week, and no fault of theirs! They helped me choose the perfect water heater for our house. I flip-flopped over models, sizes, energy efficiency and warranties. I changed brands on him 3 times! Throughout every decision they allowed me to ask every possible question, and possibly the same question a few times over. Troy was great, he oversaw the project and helped to find companies that could help our water damage. His sons both did the actual physical work in our house and were just as skilled and knowledgeable about the situation. They treated my house and situation as if it was their house. The communications, texts and calls were all prompt and seamless. I'd use them every time I may be in need of plumbing services! Thank you again read more

How this company has a 4 on yelp but a 2.5 on google speaks volumes. DO NOT USE THEM. They never complete the complete job and the worst part about it is they just go ghost in communication. AHS sent them even though I did not want them to come since they had such low reviews on google. Zach came and had to wait on authorization from home warranty once he got he was suppose to return on Nov 15. He never did, never called me back, never sent a text. AHS tried to reach out and he never got back to them either. I ended up finding my own plumber and paying out right. Be careful with this company when you have a leak and need to do the mitigation and restoration they want you to go through family friend and not to call your homeowners insurance unit they start the work. It will cause a greater headache for you cause they will jack up the pricing and then begin the long back and fourth between your homeowners insurance and them. Zach stopped responding once I told him I called my homeowners insurance company. They are a con and I have reported them to the BBB for deceptive practices. read more

This is the second opportunity I've had to use Troy and Centurion Plumbing. He is honest and truly cares about his his clients. He is balancing all of us with "emergencies" and is always willing to answer his phone. If he's knee deep in water, he calls me back. He replaced a water heater and soft water unit, but helped me by noticing my pressure valve was not working, straining the rest of the plumbing in the house. This time it's faucets and the water to the fridge. I will call Troy for plumbing every time. I know the job will be done correctly. Yes, mine started with a horrible home warranty story too, where the first 2 companies didn't show up. Troy was there quickly and fixed my issues - it's all about trust - and realistic expectations. I trust Troy. read more

After having a plumber come out and totally messing up everything and not fixing what was broke my husband and I where left in the dark after just purchasing our very first home. Our home warrent sent us to TROY, thank goodness he was very professional, spent time showing us what the problem was with his camera. He took over and got the job done which required multiple companies. Not only have we found an awesome plumber but a friend. Thank you for you honesty and hard work!!!!!!!! read more

Troy and Zach are amazing! I moved into a home that is pretty old and ended up with some major plumbing issues due to tree roots crushing my main lines. Within 2 days they were able to get the equipment they needed to dig up my front yard to reroute and replace my lines. I was amazed that they got all of that word done in one day! They are both very friendly and will do whatever they can to find the best and most affordable solution for your plumbing issues. Thanks again gentlemen! read more

Very good experience! Centurion was sent to us by our home warranty. Troy came out on a Sunday to rescue us from overflowing toilets. He was here within 2-hours of the home warranty company calling him. Don't know what all these 1-star reviews are about, but for us; his customer service was spot on, appearance was clean & professional, and he kept us informed the entire time. Most importantly...the backed up plumbing that almost sent us to hotel, was fixed! read more

AWESOME work! Troy and Zach were sent by home warranty company and really came through. The backed up drain problem was bigger and more complicated than expected. They stayed and worked to find a solution in direct AZ heat to ensure my family would have the peace of mind of having working plumbing. I greatly appreciate their help and would recommend them to anyone! read more

I love Ceturion! I have a children's store, so when the toilet stopped working, I needed someone right away. I spoke with Troy, who was able to come out that afternoon and fix the problem. He was fast, professional, and his pricing is VERY reasonable. I have since used Centurion for all my plumbing needs, business and home. I highly recommend this business! read more

I submitted a request with my home warranty plan, who set me up with Troy. He was super personable and helpful. He gave me a few pointers about my issue, since it was a simple valve replacement and let me know as soon as they could come out. I would recommend to anyone. Very nice! read more

After having one of the worst customer experiences with a plumber from another company, these guys were great! They showed up when they said they would. They were prepared. They took care of the stoppage in our drain quickly. And they were very nice and professional. read more

Troy went above and beyond to help resolve a very difficult plumbing problem. He took the time to explain things to us and worked hard to resolve our issue. Professional, personable, knowledgeable and kind. I would not hesitate to call him again. read more

Thank you Troy! You did an outstanding job. Thank you for walking us through our hot water heater replacement. You were professional, efficient, and courteous. I would recommend Centurion Plumbing to anyone. Thank you again, Andy Crall read more

Troy came out to fix my water heater And he was super professional and explained everything that was going to be done down to the invoice.. finally someone who is honest and prompt! Highly recommend centurion plumbing. read more

I had some plumbing issues and called Centurion plumbing. He was very professional and knowledgeable. I also like the fact that this business is veteran owned and operated. I would definitely use them again!! read more

We had three plumbers to try to fix this clogged sink drain. Some said they may need to jackhammer our floor and replace pipes. Centurion had it resolved in 30 minutes! Thank you, Centurion!! read more

Excellent customer service. Great price . Troy and Zach came out to my house at the last minute . They were both very friendly and my fur babies loved them! I highly recommend. read more

Water heater broke and they got the job done. Couldn't ask for more. They are friendly, honest and do great work. I would recommend this business. read more