We appreciate the help that the recent technician supplied. It's not his fault I'm giving xfinity…read moresuch a bad rating. We bought our house 4 1/2 years ago. And since then the internet went out twice due to the cable being ripped off the side of our house. We work from home and need the internet to run our online business every day. Giant trucks ripped the cable down both times , and this could have been avoided if the cable had been installed properly. Also, if anyone including us was anywhere near that cable when it was violently ripped from our house, causing structural damage to the exterior of our home, The cable could also have caused major injury or death by be heading to us or random neighbor children. It was hung too low and when the technicians arrived the TWO other times this happened, we insisted it be hung higher above the street, and also at the same time the cable needed to be buried under ground near the house as well. But the people who installed it were lazy and ignorant and gave us attitude and refused to do their job correctly. TWICE Finally this third time, We were not able to run our business for weeks and had to call xfinity every day for half a month. They ignored us, then sent a technician that told us our order was marked closed And we told them to open it and do their job. They finally started taking us seriously because we found the corporate number. And threatened to take legal action.

The worst customer service of any business I have ever dealt with. I would rate them a zero stars…read moreif that were possible. Additionally they are overpriced and their billing is really a nightmare. There are better alternatives in Savannah including fiber optic in many places.

Outstanding service and pricing. Left Comcast after 15 years and saved $100 a month...keep Xfinity…read moreinternet though.

Be aware, DISH will not pick up their outdoor equipment that you no longer use. I had a satellite…read moredish, pole, and cement base that was knocked down. Their attitude was "not our problem". I am having to pay a junk remover to have it hauled off, as the city or recycling won't touch it.

The two associates at this location were great. We had a…read more2:00 appointment. Ms. merika helped us right away. They both, Samantha too, answered all our questions and successfully helped us with our telephone transition from another provider. Merika also helped my husband with his new I Phone 17. Both of these store associates merit an outstanding rating for their knowledge and dedication to their profession, not to mention their admirable abundance of patience. Spectrum is lucky to have such great employees. Skip and Kathy

Walked in on a Saturday without an appt. Store was empty. Samantha helped us right away. We…read moreexplained our needs and she addressed them all and offered solutions. Extremely satisfied with her service.

I struggled a but at the outset whether to give Dish all the stars. The truth is I have problems…read morewith the service. BUT, I have problems with the service because of where I live and I have DISH because of where I live- in a cable dessert. The issue isn't that I would have cable TV instead of satellite. The issue is that I would have cable INTERNET instead of satellite. If I had cable internet I would stream all my TV content, maybe use an antenna for local stations, and I wouldn't have a "TV service Provider" per se. Hello 21st century. We have satellite internet (through HughesNet, which I previously reviewed). The signal I get isn't reliable enough to stream video content, so we have to have a TV Service Provider if we want more than just local TV with an antenna. Compared to other TV Service providers I have had, DISH is far and above the best in terms of customer service. They are prompt and professional and communicate extremely well. They are easy to reach on the phone, by email, or online and the people they send to our home are knowledgeable, efficient, and very personable. It can't be easy to have a job going into the home of customers having problems and they do it very well. Today I had a repair at my home (the repair was for HughesNet which contracts out DISH for at least some of their in home repairs for customers like us who have both)- I scheduled it to be between 8 and 12. I received a call and a text message from the service person (Bobby) at 7:45 that he would be here between 8 and 8:15 and he was here as advertised. He was great and easily fixed our (HughesNet) problem.

I've been using Dish for years, but specifically in Charleston since August of 2015. We recently…read morehad our roof replaced, and had to have a tech come to the house to realign the hardware to the satellite's in space, which I still think is pretty cool in itself. There was a minor glitch in the scheduling, because after my initial appointment was made online, I was offered a "gift" which meant I would receive Epic Movie Package for a month, but once I did that, my package changed overall and my appointment was cancelled. I didn't realize this until waiting through the two hour window for my tech to arrive. Regardless, we got one out the next day and he was very friendly and got out Dish back up and running. As for the package that we have, I don't use the Hopper, because we only want one TV in the house, and the bedrooms should be used for other things rather then watching TV. We use the DVR a lot and have several quality movies and shows (HD & SD) saved which we refer back to from time to time, and honestly, it's the only way that we keep up with our TV shows during the regular seasons. We've considered other options, but I've never been happy with DirecTV and I don't want to lose all of our recordings ;-) As with all home based entertainment providers, I wish the price was better, but we're limited by the quality of the market.

I'm new to Sparklight (formerly Hargray) and was having lagging fiber internet. Josh was my…read moretechnician, and not only was he able to quickly fix the issue, but he discovered (and corrected) several billing issues that I was unaware of, saving me ~$30 a month!

entire apartment complex, as well as other neighborhoods in Bluffton have to deal with spark light…read morebecause they have monopoly here. My ISP of record from Arizona actually has a contract of some sort, details, certainly unknown, or unavailable, with spark light to actually provide the service that's true for my entire complex of I don't know several hundred people maybe. Spark light/ HARGRAY has a horrible, horrible reputation here. Check them out online on Facebook, yelp, BBB they are incredibly messed up and not competent.

I contacted HughesNet for internet service. They sent an installer to my home. He looked around and…read moresaid there was no place to install the satellite. He said there will be no charge. HughesNet charged me $64.98 for no reason. When I called their "customer service" in the Phillipines or wherever, they said it will take 7-10 days to refund my money. They charged my account on May 13, 2025, 10 days ago. They obviously had no intention to refund my money, unless I called. So now, I will contact my bank's fraud dept for help. Of course, everything is closed until Tuesday for the holiday. VERY UPSET!

These guys hire these people from overseas and don't want work. They told to get AT&T instead…read more. they service sucks..

typical horrible Internet service. How do these people stay in business?…read moreAnother outage; why would we expect other better service? They are the worst ISP and Internet provider I have ever heard of. Good Lord I wish there was a way our HOA would let us have a different provider, but somehow Sparky light has found a way to create a monopoly. These people are not only unavailable for tech-support, but their chat site generates a 502 not found error. Typical for hargray. They are the worst very worst in South Carolina. Since this was a single important server affecting South Carolina, Georgia, and Alabama here's my question for them when I get an Internet connection: Lightning strike??? why with a single server of such importance why was there no fall over; why was there no redundancy and equipment? even a stupid backwards data center knows enough to have redundant equipment there may be an excuse for a God driven event, but there is no excuse for this outage to be this long and this broad without some kind of backup equipment. How do you people stay in business?

Infamous company that has always lived up to its abysmal reputation. Anyone who's lived in the…read morelowcountry will recoil at hearing the name "Hargray". Most of us have been forced to have it at some point due to being unfortunate enough to live in a neighborhood that had been bought out by Hargray, and proceeded to have full service outages on the regular. Any remote worker or student in the area has had to explain to their superior why they're going to be frequently unavailable due to the absurd unreliability of the Internet. If you're in public school, you're gonna have a lot of free school days due to their entire system being down, because of course Hargray controls all of that too. And all of this wouldn't even be a major problem, were it not for Hargray's, near monopoly in the lowcountry. Anywhere else they would've just gone out of business like any other horrible provider, but due to the iron grip they have on internet service in this region, they are able to buy up every smaller company that could potentially compete with them. Which is the core of their strategy, and the reason they haven't improved in the slightest in 20 years. They don't have to. If any company in the area gets anywhere near becoming a viable alternative, they will buy them up and you'll be stuck with Hargray's terrible service again. And parasitic practices like that are designed to be impossible to stop. You don't even have the option to 'vote with your wallet' bc you're literally stuck with them no matter what. I wish I could end this with "don't sign up with this provider". But chances are, you had no choice. God have mercy on us all.

Hi Tyler Smith and Clearwave fiber, it would be greatly appreciated if yourself and your team…read morerespects home owners! When a home owner posts a "No Soliciting" sign it tells salespeople, solicitors, and vendors not to knock, ring the doorbell, or enter private property to sell goods, request donations, or distribute flyers. It acts as a legal and visual boundary to deter unwanted visitors. While some solicitors (e.g., political or religious groups) may be exempt based on local laws, the sign generally empowers homeowners to report violators. I'm sure the woman the comments is not interested in switching providers. If opting out of marketing requires becoming a customer, just keep recycling the flyers. Seems like questionable policy to have. If I was her I would contact corporate to have address removed. Just a heads up to neighbors: even with a No Soliciting sign posted, Clearwave reps may still leave marketing materials and suggest signing up as the solution to stop receiving them.

I have had 4 major internet outages (lasting 18 to 26 hours) in the last 6 months. The customer…read moreservice is lousy and communication is very poor. They blamed a "third party" for the outages on all the outages and never really explained what happened. One of their excuses was a electrical pole was knocked down in Titesville Florida, which is over 50 miles way! We work from our home and this is NOT acceptable. And it was not that fast and throttled down in the early evenings! Now they want to bill me THROUGH my billing cycle for their crap service. Stay away!