I see alot of negative reviews but my experience was good very positive. It was time for a new car I was been looking up and down Sunrise Highway at Toyota, Honda, Acura, Infiniti in Valley Stream and Nissan in Rockville Centre. It was unsuccessful high finance payments and trying to push me to lease. Heading home I stopped by Certificate performance motors. I didn't have an appointment but Eduardo the sales rep and the manager Angel was very helpful. I told them what I was looking to showed me around and would keep in contact with me. Eduardo updated me with there new inventory. When I came across the vehicle I liked I came in and made the deal. I have no issues with the car and the finance payments are what I was looking to pay. read more

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*It's important that you read this review* - the only real reviews here are the negative ones, save for maybe the very rare positive real one. They're buying fake reviews so that they don't have 1 star on here. This dealership are the definition of bait and switch and false advertising. They deserve to be fully shutdown so that they can no longer swindle customers as they are so clearly doing every single day. Here was our experience... I reached out about a 2025 Jeep Compass Limited. I was quickly connected with "Marvin" via text and over the phone. We proceeded to connect 4 more times before our appointment 5 days later, confirming types of payment that would be accepted and the terms, etc. A day before our appointment the link to the car that Marvin had sent us showed that the car had been sold. I called him to confirm and he said it was a glitch and the team was working to correct it. A bit later I clicked the link and then it showed the price of the car had almost doubled. Once again I called Marvin to see what was going on and he confirmed it was also a glitch being fixed. I then asked him to confirm the car was physically on the lot, to which he said yes. Then he said "see you at 12!". We did not in fact see him at 12, or ever. Because he didn't exist. When we walked into the dealership, they were blasting music at full volume and had to shout over it to ask us who/what we were there for. We told them and they directed us to some guy that was not Marvin. When I addressed this, the guy said "oh yeah, he doesn't work here, it's a 3rd party answering service" - red flag number 1. Then he immediately tried to tell me about another Jeep Compass Limited with less miles. I told him no, we are only interested in the car we came here for and he seemed inconvenienced. So he called someone and said "ok, it's at our other lot. I'll have them drive it over here". To which I said no, because I would like to test the engine with a cold start (most engine problems can be masked if you only start the car with an already warm engine). He said ok and that we could go over there. Then he said, actually, the car isn't here at all, it's still in transit and won't be here until Tuesday. So at this point I'm starting to lose track of the different lies. I get up and go ask the front desk to speak with a manager. The manager was Sammy. I laid everything out to him and he turned red as if he had been caught in these lies. He admitted to the third party answering service telling lies, he admitted the whole situation was messed up. Then, he offered to physically drive the car to our house in Brooklyn (an hour away) on Tuesday for a test drive when it arrived. I told him no because of the cold start. He then said, ok well please let me make it up to you in price. I said ok, call me on Tuesday. He said, I will take you off our call list and call you myself and hopefully we can make it a sale. Fast forward to Tuesday, not only did he not call. But I attempted to reach Sammy, Hassan, Angel, and the front desk more than 10 times to no avail. They were either screening my calls or knew they were caught in a lie and didn't want to deal with it anymore. Their business license should be revoked. Please be aware of all of this before spending your hard earned money and time here. 0 stars if possible. read more

Very poor customer service. When I arrived to view the vehicle, I was told three different stories about the same car. The dealership should verify vehicle availability before scheduling customers to come in, and customers should be notified if a vehicle is no longer available before their appointment. Customers should also be clearly informed about all fees and discounts upfront when asked. Overall, this felt like a bait-and-switch experience. read more

Purchased my vehicle a month ago and the paperwork was never filed for my plates. I have called for 2 weeks, leaving messages, and no one returns calls. I live out of state so unable to just stop in at the dealerships. After the entire process was a negative experience, I can't even drive the car now. The experience with this place keeps getting worse. read more

They are scumbags. Poor customer service. Fake and bait price. Their online price listed are just bait price. Don't believe. Thay will add 25 percent on the top of the listed price in the name of documentation fee and dealership fee! Total pricing malpractice. The salesman asked for a used Toyota Corolla LE price $4k more than the brand new one! On the top of that, salesman was leaving me in a 'secondary' room and talking to other customer he expected to make sale with, then I discovered him chatting with other employees while he was supposed to assist me. Today I went there 3/8/2026 early hours. read more

AVOID THEM AT ALL COSTES they spammed my phone with calls to come see the car the first day and told me it had the packages I was looking for when I got there the car did not have any of the packages I wanted and was not what they told me I ended up looking at a different car that was listed for just under 31,000 I told them to only run my credit one time and they ran it about 7 times and after they ran my credit they pulled out the hidden fees which were never brought up only after they had ran my credit to get me locked in the purchase I ended up paying 7k over what the car was listed for I drove it for 2 days and I got a check engine light and they would not pick up on me for 4 days straight I tried to reach them I took it to bmw since the car was under warranty and they fixed it for me luckily but DO NOT GO TO THESE SCAMMERS they will rip you off and only show u the real price after your credit has been ran and the damage has been done and will hide THE CARFAX I only found out the car I got had a minor accident AFTER WHEN I WAS SIGNING THE PAPERWORK when the car was originally listed as a clean title they will scam and rob you AVOID my biggest regret was going to them it's been 2 weeks since I got the car and they still won't even answer or respond to any of my calls and I am still driving on temps waiting for them to get my plates . This is 2 months after now finally when I received my registration and plate they used the WRONG ADDRESS ON MY REGISTRATION and it has been a month and a week since and I am still dealing with getting another copy to send to my insurance or my policy gets cancelled they will not answer to fix this mistake that they did and literally do not care about you or your car or about anything that has to do with you after you sign those papers if I can go back in time and not go to them I 100% never ever go to them they are scammers and scums and this is the first ever review I ever done read more

where do i begin. The buying process was like nothing ive ever dealt with in my entire life. They do credit checks, dmv, insurance all before finalizing the price. We asked repeatedly and was told the price was 23,000 plus taxes and dmv etc. We actually called prior to going to confirm bc we were at a chevy dealership that had the same car for 27,000 so we left and drove an hour to get it from this place instead. Then they add 10k in nonsensical fees. we still stayed bc it ended up being the price as from chevy and we were already there for hours (which is why they do all that before ever actually confirming the price). We discussed some repairs they said would be done in a week. 2-3 weeks later we get the car back and now it needs a jump every morning We call to let them know and they don't want to help us at all. They said theres no space in their lot for the brand new car we bought from them and then they stop taking our calls. Luckily, we went back to a REAL DEALERSHIP and traded that hunk of junk in for A REAL CHEVY and we couldn't be happie. DO NOT GO HERE. ITS NOT WORTH IT. YOU WONT SAVE ANY MONEY, they are inconvenient, incompetent and rude. Stay with a legitimate dealership. Im also making this review on google bc when you look them up the reviews on google aren't bad and it's very misleading. read more

Extremely unprofessional establishment. They clearly outsource their phone reps, who either don't communicate with the dealership or don't know what's actually happening. After multiple calls confirming availability and being told the Tesla was ready, I traveled over 2 hours for a scheduled appointment. When I arrived, the assigned salesperson had no idea I was coming and the car was not even on the lot. After a 40-minute wait, the vehicle showed up in absolutely disgraceful condition--filthy, strong food odor, stains on the dashboard, sticky residue on the back seats, broken interior parts, and front tires completely worn out. Even the employee who brought the car said he had never seen a vehicle in this bad of a condition. Despite this embarrassment, they pushed me to "keep negotiating" and casually promised everything would be fixed "shortly," even though it was obvious this would take days, not hours. Then the real scam started: hidden fees magically appeared--certification fees and a another fee for not having a trade-in--ballooning the price by about 30% over the advertised amount of 15K. After speaking with the salesperson and one manager, the final manager had the nerve to say, "I wish you had called before traveling." I did call. Multiple times. Their outsourced rep explicitly told me all pricing details were only discussed in person--which is clearly how they bait customers into wasting time and money. No deal was made. I left with $200 in Amtrak expenses, zero car, and a strong recommendation to avoid this place entirely unless you enjoy bait-and-switch tactics and filthy vehicles. Of course they'll reply saying "customer experience is our top priority" and that they "take feedback seriously." That's just copy-paste damage control. Don't fall for it. read more

MB GLC300!!! They are very courteos here and the team worked to get me a good deal. Andrew and Angel were THE BEST team to work with. The price and the deal were good. Angel got me two deals which I didn't like at first and while discussing them, he said "hold on." He came back with a much better one because he was always working out better payment packages. What he came back with was a "fall outta your seat" payment package, almost the same payment for my trade with an excellent interest rate from the bank. Angel...you're the best. Andrew and Angel...they rendered no pressure and I was pleased with my walkout package!!! See you in 2-3 years for another car. GOAT!!! read more

THIS PLACE IS NOTHING MORE THAN A PREDITORY BAIT AND SWITCH DEALER! DO NOT WASTE YOUR TIME! Here's my story of dealing with a shady company and how they ALMOST got me. ***Long post warning** Warning 1: The 2024 Genesis GV80 with 59k miles was listed at $25k (rounding up for the sake of the story). So, I meet my salesperson, George. We take the car for a test drive. And the first thing I mentioned to him was how filthy the car was. There were empty bottles and paper in the back seat as well as the trunk. There was also oil on the hood and top railing. But George assured me that they had just gotten the car and it had not been really cleaned up properly, but it would be detailed when if I bought it. NOTE: The car was shiny and clean on the website, so it wasn't a car that they had just gotten, someone had clearly been driving it. Warning 2: After some negations, I agreed to purchase the car. Enter in Angel, the finance director. He gives me to different loans, both with higher than usual interest rates (even for a person with fair credit). And he kept trying to push these warranties on me, and of course the payment included that overpriced warranty. In order to reduce the monthly payment, I decided against the warranty, and the payment was still a little over my budget. Angel then tries to soften the blow by stating that we could set up bi-weekly payments. Of course, he gave all the perks about the payment being lower, you pay off the loan sooner, blah blah blah. I still decide to purchase the car. Warning 3: Angel is now finalizing the paperwork and the car is brought up for me. It's still dirty, and George says that he "owes me a car wash because they are now closed." I immediately declined and mentioned the oil and the trash in the car. They clean out the car, and got a towel to start cleaning off the oil. In the meantime, I was switching out the stuff in my car into the new one. I noticed that the did not have a sunroof (it's one of my non-negotiables), so I decided that I didn't want the car. Suddenly, Angel comes outside and so does the GM. Both of them start promising me the sun, moon and the stars if I take the car. The GM, I think his name was Greg, said that he would drop the payment amount by $100 and give me 4 year warranty. I decide to think about it. The offer was so good, I still decided to take the car. Enter in the bait and switch: I go back the next day after work to pick up the car, only to find out that the monthly payments had increased from the original amount that I agreed to, AND they increased the loan terms. I decided to not buy the car after all. Don't waste your time, they are a bunch of liars and crooks. RUN!!! RUN!!! RUN!!!!!!!!!! read more

I bought a 2019 Mercedes GLC Coupé from Certified Performance Motors. Two months after purchase, the car broke down on the road. It's been in their service department for over 40 days, with no clear timeline for repair. I'm still paying the car loan and insurance premiums. I politely requested a courtesy vehicle while waiting for updates, but they ignored my request and are now avoiding my calls. If anyone have any suggestions on what I can do please help read more

Certified performance motors - Back of the car involved in my review - Car Dealers Near Me - Valley Stream, New York

UPDATE!!! I'm updating my review to reflect continued issues with Certified Performance Motors beyond my original complaint. After I posted about their fraudulent financing practices and hidden fees, I received a call from Sami at the dealership. He offered to write me a $1,000 check in exchange for deleting the review and signing paperwork stating I had no further business with them. I did not agree to this, as I felt it was an attempt to silence my honest experience rather than resolve the issue transparently. More recently, I discovered that the vehicle I purchased has an undisclosed safety recall that was never mentioned at the time of sale. When I called to ask about it, I was repeatedly placed on hold or ignored after identifying myself -- further proving how they avoid accountability instead of helping their customers. This dealership has shown a pattern of deception, avoidance, and unethical behavior. I strongly urge anyone considering doing business with them to be extremely cautious. Check for recalls independently, have all documents reviewed by a third party, and keep a detailed record of every interaction. 2months ago I had a deeply disappointing experience with "certified performance motors" and feel compelled to share my experience to inform potential customers. Unfortunately, I encountered fraudulent practices during my transaction. Specifically, misrepresenting the financing terms while also adding hidden fees. Upon discovering the discrepancy, I reached out to the dealership in an effort to resolve the situation. However, I was met with dismissive behaviour and a lack of accountability, This response, coupled with the initial misconduct, reflects a concerning lack of integrity and customer care. I encourage prospective buyers to exercise caution when dealing with this business. Ensure all agreements are thoroughly documented, review contracts carefully, and consider seeking independent inspections or legal advice before finalizing any purchase. I am in the process of reporting this incident to the Better Business Bureau (BBB), the state attorney general, and the Federal Trade Commission (FTC) to help protect other consumers. Trust and transparency are fundamental in any business transaction, and unfortunately, my experience with "certified performance motors" fell far short of those standards. read more

Certified performance motors - My attempts in calling them - Car Dealers Near Me - Valley Stream, New York

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RUN!!! There is not enough space here to tell you how badly this dealer screwed me. Bought a 1 year old high end sports car. It had several road chips in the paint, in my contract it was agreed to have them fixed at dealers cost. Was supposed to take 2 days. After 11 days and multiple trips of over 200 miles round trip I picked up my car to see that they painted it with just some random white paint and not the proper paint from factory. They didn't even sand down the bondo. It literally looked like someone stuck white toothpaste on the car. Location manager and service manager both refused to do ANYTHING to fix it. Contacting my attorney and BBB read more

Avoid This Dealership - Misleading and Unprofessional If I could give zero stars, I would. This dealership completely misled me about their financing process. They assured me that I was approved for in-house financing and instructed me to come in to complete the paperwork and pick up my car. I drove over three hours in a rental with my fiancé, only to be told upon arrival that I was not actually approved and would now need to put down an additional $5,000--almost half the car's value. Not only was this a complete waste of my time and money, but their tactics felt like a bait-and-switch to pressure me into paying way more than what was originally agreed upon. They were fully aware of the situation before I made the trip but still let me come all that way under false pretenses. This place is highly unprofessional, dishonest, and not worth the hassle. Save yourself the time, money, and frustration--go somewhere else! read more

BUYER BEWARE!!! Please do not buy a vehicle from this dealer!! This is a long review but please read until the end! My husband purchased a 2021 Range Rover sport from Certified Performance Motors in 1/2024 for my daughter. This dealership has very poor customer service and their business practices are very questionable. We agreed on a price for the vehicle and we purchased extended warranty. We were told that the warranty was taken at all Range Rover dealerships. The coverage would be the same as what Range Rover would offer. So we paid $3000.00 for the warranty, and it turns out we were scammed. The warranty is not what they said it was. A month after we purchased the vehicle the service engine light came on. We took it to Range Rover and we were surprised when they said that they do not take third party warranties, unless they are purchased from Range Rover themselves. I called every Range Rover dealer in NJ and no one takes the warranty. At Range Rover, the service manager punched in the vehicles VIN- he told us that the vehicle was still under manufacturers warranty until Nov 2024. My husband had questioned this prior to the purchase and we were told that the warranty could not be transferred because we were not the original owner! The vehicle was repaired under the manufacturers warranty and we went on our way. We made numerous calls to the dealership wanting to cancel the warranty and get a refund but our calls and messages were consistently ignored. We were able to purchase a warranty thorugh Range Rover as long as it was still under manufacturers warranty. It was explained to me that we can purchase a bumper to bumper premium warranty which covered everything except normal wear and tear on the vehicle. At that point we decided we were going to cancel the warranty. We called for weeks- Finally, my husband finally text the manager who told him that the warranty could not be refunded but in good faith he would add 10 months onto the end of the warranty, at no extra cost. Well that never happened. My husband called faithfully every day for 4 months- and they sent him to voicemail every time. Seemed they were screening the calls. He never once spoke to a human being. After 4 long months of calls and leaving messages he just gave up. Fast forward to July 2025. The vehicle was now out of manufacturers warranty My daughter has yet another issue with the vehicle. The key fob was not being recognized. I went onto the warranty companies website and all of the repair centers were shotty small shops on the highway. I called the warranty company directly to see what the process was and as I was on hold I found that you can actually cancel the warranty at any time . But it had to be cancelled with the dealer. They would do the paperwork, get the refund and mail the check to us. Sounded easy enough. So again I get on the phone and for 3 weeks called multiple times a day. I called the 2nd location. The Finance manager. The owner. The operator. Out of about 50 calls and numerous messages, I got 1 person on the phone- Lydia. Im assuming she was the receptionist. I explained the entire situation- and asked for the owner Avi. Of course Avi wasn't in- but would be in shortly- and she would give him the folder and he would call me. Well he never did. I called the warranty company and explained the situation- the woman was helpful and said that she would put a claim in as if the business had closed so I could get the refund. When she pulled our paperwork she was silent. THEY HAD ADDED THE PRICE OF THE WARRANTY TO THE COST OF THE VEHICLE AND PUT ON THE PAPERWORK THEY SUBMITTED THAT THEY CHARGED US $0.00 FOR THE WARRANTY! Needless to say they couldn't refund us anything because they didn't know how much they charged us . They made it seem as if they threw in the warranty with the purchase. So now we have a warranty that is useless and we're out $3,000.00. We now are in the process of purchasing a ridiculously priced warranty from Range Rover because it's being purchased after the manufacturers warranty expired. Do not fall for their scam. Do not buy a vehicle from them- save yourself a lot of aggravation and money and go to a reputable dealership that is not owned by a dishonest so called businessman who runs a 1 star business . read more

First the bait and switch where the cars I wanted were listed for $20k and $30k but cost me $30k and $38k. Then the finance manager discriminated against me suspecting fraud and delayed delivery by 4 days. Then after purchase, I found that the cars (I purchased 2 Maseratis) had not been serviced despite updated service stickers in the window with grossly inaccurate recommended maintenance schedule and then 1 of the cars' check engine light came on and they've "fixed" it 3 times but it keeps coming back on. My temp tags are now expired but I can't get hard tags because the car can't pass inspection with the check engine light. I'm repeatedly pulled over and ticketed for my expired tags when going back and forth to the dealership. This whole experience has been a nightmare. I would not recommend purchasing here. read more

Certified performance motors - Check engine light - Car Dealers Near Me - Valley Stream, New York

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BUYER BEWARE. Absolutely bare minimum customer service and extremely questionable business practices. The sales associate who worked with me, a young man named Shawn, agreed to a list of concessions for the dealer to address and repair after closing. Much to my chagrin, these items were met with resistance every step of the way, with extraordinary delay in returning my vehicle. The dealer also was not willing to cover these repairs as previously agreed upon after closing. I was re-negotiated on our agreement and asked to pay for repairs. I made a mistake purchasing with Certified Performance Motors and would urge any car buyer to SHOP ELSEWHERE. Certified Performance Motors sells luxury vehicles with appalling service and sales methods. Furthermore the staff, Shawn, Anthony and Medina were unnecessarily rude. I was yelled at, scolded and reprimanded for over a week as I struggled to get my new car back. Don't make the same mistake I did. Do not purchase anything with Certified Performance Motors. CAVEAT EMPTOR read more

Really upset as my husband and I were interested in a vehicle and I was texting with a salesman. The salesman said the price I named was doable but I had to come in to confirm. Once in the store the new salesman said no way. The office then called my husband back to say they would negotiate but when my husband went back in they didn't negotiate at all. They have people texting and calling promising you something then switching who you'll speak to when you get there. They promised my husband he could speak to the general manager when he arrived but the GM wasn't even there. They just try to get you in and sell you a car at any cost even dishonesty. The person you speak to on the phone isn't even on location. read more

Ed, the sales manager is unprofessional, rude, and will throw in false up charges then laugh in your face if you ask for an explanation. I feel bad for customers who could be misled by this establishment. Even this "top" sales manager is an amateur seller that will throw random fees covered up as "service charges" in attempt to scam customers that don't understand car buying process. read more

Do not do any business with CPM, they are shady and very rude. They will tell you a different price but inflate the amount on the loan. Their staffs are blatantly rude and very unprofessional. Angel was my loan officer and he is shady. There's another guy called Anthony, he is very rude alongside a woman called Ashley. That Ashley dropped the call on me. BECAREFUL AND DO NOT DO BUSINESS WITH THEM!!! read more

Scam!! They sold me a damaged car for more than 32k and they do not want to response fir it. Furthermore, they sold me a extended warranty i didnot consent for more than $4000 and when i try to used did not cover anything read more

Certified performance motors - Car Dealers Near Me - Valley Stream, New York

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Wish I read the reviews in advance. Horrible experience. 1) Cars.com did a prequalification that this dealer is associated with. The dealer called me with great positive energy and told me to bring the prequal. When I got there, they didn't find it in the system and said he prequal was not helpful so we had to run numbers again. All the phone calls and texts you receive prior to your experience there did not match my arrival. Don't associate with the website if you aren't going to have the right pass-off. 2) The young guy who went on the test drive with me was somewhat unhelpful in his approach during the test drive. While I understand he was attempting to "sell", I needed more maturity around knowledge of the car. Used language like "let's not waste each other's time" when I requested a soft pull on credit. 3) The car was not ready to leave the lot. Previous owner's bumper sticker on it and sticky glue on the dashboard that looked like damage. While I know you can clean those items, it wasn't appealing. Car also had a yuck smell and they tried to put a "tree" scent in the trunk. I've test driven several used cars this past week, and have yet to see a car "not ready" at a dealership. 4) Tried to charge me $200 for a "prequal" that actually was about to be a hard pull on my credit. $200 came up in the conversation, matter of fact, at the end. Manager was very rude pulling up my credit and going through my previous payments, relationship with my loan company and how he perceived the bank would view me. Named that he was trying to "support" by saying that he wanted me to understand my monthly payments would be high and that other dealers wouldn't be honest. Guesst what? After being at several dealers, everyone was honest. Here, no one ever asked me what I was hoping to pay and what my monthly payments would be. We never even talked about actual numbers and what I was aiming for. And then saying things like "you're not putting down much" or that there wasn't much equity in my trade-in. Yes. I know. The atmosphere just didn't feel good. It felt shady. Salesman getting up to go "talk" to someone multiple times. They didn't ask the right questions and are making too many assumptions about people who walk through the door. I came in fully knowing my credit situation and where that would put me and I didn't need schooling on my credit situation on a large computer screen, standing up in front of others. Don't say good/bad credit if you aren't actually going to support people. You don't know people's situations. I would have walked out ready to drive a car home as I traveled 2 hours in. I was an easy customer. I knew exactly what I wanted and was ready to go. But they lost me on shady, poor customer service. Treat your customers better and assume less. read more

Flew in from another state to buy a car that was listed for $27k. Once i got there and talked to the financial guy, I was given a quote of $44K. I was shocked and started accusing them of fraudulent advertising. Eventually the price was dropped down to $32k. After driving the car bar, got a warning that there is no anti-freeze. Filled it up and drove it over 1k miles back to the home state. 1.5 years layer had to change all the brake pads, rotor and sensor $2500+ 2 years later had to change all the tires $1300. Issue with sensors and the wireless charging never worked. I was told that the 2nd key which they could not find at the time will be shipped to me, never got shipped. Disgusting lying crooks and they all need to be jailed. read more

HONEST POST! I did not buy a car from them. HOWEVER, I will save you all a lot of time. I just hung up the phone (after finally getting through to someone). Spoke with a guy named Max. He told me the car I was interested was still available. I asked him what are the add on fees from the dealer, Doc Fees, Prep Fees, etc. He said, they only add on $3995.00 for "THEIR" bumper to bumper warranty, good for 12 months. This is according to what Max said. There you have it folks. read more

Terrible experience. walked in with cash offer for 2019 BMW 3 series they listed on TrueCar. The sales manager refused to honor the TrueCar cash price.. Complete waste of time and unethical dealership. if i could give them zero stars, I would. AVOID! i ended up purchasing from another TrueCar dealer the exact same car for the agreed cash purchase price. Do not give them your business. read more

I made two requests for an out-the-door price on a vehicle they have listed for sale. Never got a response. Now that I've read the reviews the reason they haven't responded is clear...They don't want to put anything in writing because it limits their ability to rip people off. read more

Don't buy from here! They are scammers and not give you your proper registration. You leave with a temporary and they dont summit the forms to DMV. Then they avoid your calls and give you the run-around, as if you did something wrong. Extremely unprofessional! Staff doesn't know what they are doing, they are only interested in taking your money! Worst place ever! read more

If I could give them 0 stars I would! Worst car dealership I had ever been to. They promised a price online and said they would have no dealer fees, after coming in person they changed up. read more

I did not buy a car here. However, I almost pulled the trigger on a vehicle, it was a good price and good value, but due to me being out of state my costs were higher than the average buyer, and it also makes me as a customer more wary of purchasing than a typical customer. Here's the downside: The dealership does pull a bait-and-switch on sticker price vs. out-the-door price so that is why I drop a star. HOWEVER, end of the day the price was still very good and almost enough for me to purchase. Sami and Chris were very pleasant to speak with throughout the process. They were transparent on the pricing add-ons and ultimately the price for the vehicle was still solid. They didn't endorse the dealership policy but helped me take a step back to evaluate the overall car and the deal. And for being transparent on everything - along with all of my grueling questions - I think they deserve a better rating than they have been received previously. read more

My son purchased a Nissan Altima in December for 17,988.00 and when I reviewed the invoice, they charged him over 31,000.00, they also included a warranty for over 3,200.00 that he never wanted. He was basically charged over 35,000.00 for a 17K car, double the price. I try to resolve the issues with the manager by going to the dealer 3-times without any results. I will now seek legal advice and sue for damages, pain and suffering, and punitive damages based on all the negative reviews. This is a fraud and scam company and I will do everything in my power to get them exposed. I am also filing a complaint with the Better Business Bureau. read more

Certified performance motors - Car Dealers Near Me - Valley Stream, New York

In utter shock at how I was being treated post sale. The car I bought needed work and the general manager Darwin claimed that he will fix it. Unfortunately I still have problems with the car inside and out. Same issues that I have had before. Poor response time overall. Still haven't gotten my car fixed. Future customers please beware of this establishment read more

I had a great experience with Shawn and the entire team. Andre & Alan were also very helpful and answered all of my questions. They provided valuable insights into the vehicles i was interested in. The managers were also very accommodating and ensured i got a great deal. I couldn't be happier with my purchase and it's all thanks to the outstanding service I received at certified performance motors. read more

Like so many negative reviews here, I was also scammed by these unscrupulous and deceitful people, engaging in deceptive trade practices. The business name is Certified Performance Motors. I was in communication with their Sales Specialist, Anthony Jackson, for over two weeks prior to flying out to NY (from Nashville). Anthony assured me that the price I saw on their website and other websites like AutoTrader, etc. was accurate but I had to go through their Financing in order to get that price, i.e. it would be much higher if I paid cash. I asked Anthony during several discussions to confirm the price and he did. The car was advertised for $32,988, and their website even showed you the down payment ($3,298.80) and the Amount Financed of $29,689.20. I have saved the evidence of that for my law suit. However, on 3/12/23, when I sat down with Alan Zhu, the Finance Manager, he changed the numbers on me and added several additional lines of various fees, and gave me a total finance amount of around $45k before taxes!! This was already very deceptive advertising as they did not honor the advertised price on their website nor on other websites they had the car listed (such as AutoTrader, etc.) But on top of that, they also added a mandatoryy Warranty coverage for $5,995. When I argued with them and demanded that they remove it, Alan said it was an Extended Warranty from BMW that I had to buy from them, and proceeded to show me the Extended Warranty coverage, which was for 100,000 miles or 120 months (with a $100 copay per incident). I tried my best to turn down this warranty and the other extra/deceptive charges, so Alan then left the room, and then after a while, Sami, their Sales Manager, came in and told me that he'll knock off the "Gap Insurance" charge and knock off $1,000 from the "Extended BMW Warranty", and continued to tell me how valuable this warranty was. After several pleas from my part to remove it, I finally, reluctantly, agreed to take it (in hindsight this was due to a lot of sales pressure). However, after getting all the paper work ready, Alan went through the pages very quickly and had me sign each one, hurrying me through the process. I trusted them that everything was in order, based on what we agreed to for over an hour, but when I got home from the very long drive from New York to Nashville, and went through the paper work the next morning (Monday March 13, 2023), I realied that they added the "warranty" charge amount (as well as the various other "fees") as a single line item as the Sales Price of the vehicle, but never gave me the warranty papers - it was not there! I called them right away and asked to speak to Alan - they put me on hold and said Alan was not available. So I called back, and Alan was still not available, so this time I left him a voice mail to call me back. Then I called again the same day (Monday, 3/13/23) and asked to speak to Sami (the Sales manager) but again was put on hold and then told he wasn't there. I called again - same treatment each time. I also called Sami on his cell phone but no answer. So I called the office again and left Sami a voice mail to call me back. No one called me back that day (Monday) or the next day (Tuesday)! Absolute crickets! The New York Consumer Affairs Title 20 states: "No person shall engage in any deceptive or unconscionable trade practice in the sale, lease, rental, or loan or in the offering for sale, lease, rental, or loan of any consumer goods or services", and it further clarifies "Deceptive trade practice" as "Any false, falsely disparaging, or misleading oral or written statement, visual description or other representation of any kind made in connection with the sale, lease, rental or loan or in connection with the offering for sale, lease, rental, or loan of consumer goods or services...." And I never got the BMW Extended Warranty!!! I plan on suing them. These guys are scam artists and need to be stopped! read more

Their website advertised prices are competitive, but they add on thousands in ridiculous fees, making the true price above most others. Deceptive and misleading and a waste of time. read more

I would stay far, far away from these people. They claim the price on their website doesn't include a down payment of thousands of dollars and when you challenge them on it, they claim it is a new policy they just added. The car I was interested in was listed on their site for $6000 less the actual price. These are the people who give used car sales such a shady reputation. read more

Update to my original review which was 3 stars only because the salesman and F&I guy seemed helpful. This after I drove from VA to see this car and they had the car advertised for $5000 below what the actual price was, which is their addition of a certification which is nothng more than maybe an oil change and visual inspection. They advertise that they are NIADA certified and the F&I person will mention that to wow the person, but all that is, is an orginization that certifies a used car dealership, and means they at one point were trained to manage a dealership effectively including effective selling. It has nothing to do with what warranty you get. I've bought afterthought market warranties in the past that cost close to $4000 over time, but it actually lasted 3 years All I got for this extra $5000 was 90 days! Also, I just had a full Multi Point inspection done at the dealer for $150, as an afterthought after dealing with this group. Be wary of this company"s business practices!! read more

Absolutely terrible customer service. They lied about the price of the car, charging $8,000 over what we agreed upon and was listed on their website. They also run ten hard inquiries on your credit, and refuse to speak to you once you leave. They'll ignore your calls and treat you like crap. read more

Certified performance motor is not good at all. they are the worse. to make a long story short; car was listed for $26,553. I wanted to buy it in cash but because that, price went up for $3,050.00. so I decided to put $10,000. and finance and keep the original price. But I still missing almost 5,000. and thy don't answer phone, no return my messages. They also added a $5,995.00 extended car service without explanation. read more

They are complete scammers I do not recommend this place at all. They ran hard inquiries on my credit with 13 different banks I have 13 hard inquiries on my credit now. When I clearly told them not to do that I told them if that are run a soft inquiry, however, they do as they please here. Horrible attitude and they try to pressure you into deals horrible dealership I do not recommend them at all!!!! STAY AWAY FROM THESE SCAMMERSSS!!!! read more

We were shopping for a car and found a car we were interested in, we set an appointment and upon arrival they didn't have the car in their possession, so quickly we realized we had wasted our time this was sign number one, we should have just left, they persuaded us to take a look at their lot and that we did, the sales person said to us he can check for pre approval on our credit, so I said without a test drive or a perspective car? Why would we do that? That makes NO SENSE, He says it's for when the car comes back from inspection it would be ready for us to drive off the lot, I said is there going to be a hard hit? he says no, I said ok cool because I don't want a hard hit for something we can't drive off the lot, that's not tangibly in your presence, he says no we wouldn't do a hard hit on your credit, (verbatim) so as we are waiting there for this "pre approval" here goes a notification from experian that they did indeed do a hard inquiry, so I call the salesman over and I politely ask AGAIN, if it was a hard inquiry he says no AGAIN so I asked then why did we get a notification from experian and I show him the phone with notification he starts acting clueless, so I asked to speak a manager and the manager says he wasn't aware he wasn't suppose to send it the the bank mind you I asked them not to! Prior to even filling out the form, it was just supposed to be for pre approval, it definitely screams shady business, please run from doing business with this place, it screams bad business to say one thing and do another. read more