After having several problems with the dealer we purchased our first Subaru from, we decided to find a new dealership for our second one. Although we had some issues, Rosario made everything right and Steve, the service manager, was very helpful. We are now very happy with our new vehicle and would recommend Gregoris to family and friends. read more

My husband and I purchased our first Subaru, a certified pre-owned 2021 Crosstrek Limited, and it was one of our best car buying experiences. From their amazing and responsive website, choosing our car was easy. Our sales associate, Jesus, was very responsive and informative. It's clear he loves selling this make of car and believes in both the company and dealership. He was super patient when we had a few changes to our purchase and really allowed us to take the time to make a great choice for us. We went from inquiring to driving home our car in just a few hours! Our purchase was handled with utmost care, as much as a new car purchase. We appreciated that. All of the staff at this dealership have been very friendly and helpful. George handled our warranty and credit with top notch professionalism. I recommend this dealership to anyone, they are fantastic! read more

Gerry and his staff are wonderful to deal with. I leased a new 2025 Subaru Forester.i love the car. They explained everything about it to me.This is my fifth lease theough them. If you need to buy or lease a car definately call them. Gregoris Motors inc located at 575 West Merrick Road Valley Stream New York 11580 read more

Gregoris is a bunch of crooks. They charged me a $190 diagnostic fee when I went to them to ask a question about how to open the trunk using a certain button. The whole encounter took 10 seconds. DO NOT use them. They are total ripoffs. They lie and cheat just to take your money. Use any other Subaru dealer. All my friends no longer go to them as well read more

If you do go here, avoid Peter. Condescending unhelpful and prideful. Intead of answer legitimate questions a customer has, his arrogance is on display read more

This is an amazing dealership!!! Bought my 1st Subaru Ascent 2023! They are so helpful. Set my car up perfectly I know this will not be the only car I buy from this dealership. read more

Compared this place to the the hicksville place wow !!! It's dealing with people that don't want to take advantage of you . Negotiations are not back and forth. You are not paying over msrp supposedly because chip shortage. A good rate on the loan as well even though my credit had blemishes. After buying 3 cars from the other place. Not pressure sales tactics Came out from here completely surprised, thankful and grateful. read more

Gregoris Subaru - Car Dealers Near Me - Valley Stream, New York

I replaced the right axel on my 2013 Subaru Crosstrek at Gregoris Subaru of Valley Stream on October 21, 2021. The fee for this service was $415. According to service representative Maria, I had the option to get an after-market part or a factory part as a replacement. However, she failed to inform me of the warranty discrepancy between the two options. The after-market part only came with a 90-day warranty, while the factory part came with a one-year warranty. The fact that a dealer would offer an after-market part at all is beyond me. Ten months later, the right axle was defective and replaced once again. Considering that the axles on most vehicles last the lifetime of a car, I find this wholly unacceptable and unnecessary financial hardship for my family. However, Maria at Gregoris dismissed my concern that an axel should be defective and replaced less than a year later. I would avoid this dealership for poor customer service and for securing quality parts for its long-term Subaru customers. read more

Gregoris Subaru is a good place when you are buying cars. I have nothing but great to say about MR. Katz. He was there with us from the very beginning of the process to till the 2016 Subaru Outback 3.6R is in our hands. On the other hand, The Service Department people suck. The Karen in the front has the worst customer service practices. Her attitude is worst than DMV worker on a really bad day. She does not even have the courtesy to check your warranty. The rest is almost just the same. They obviously need a real good and thorough training in customer service as they do work in customer service department. read more

This is an honest assessment of an event to give customers an insight as to my experience. As a former adjuster its hard not to see imperfections on the car. We were buying a Crosstrek for my son, I wanted to make sure (obviously) that he is getting the car he is paying for, especially if he is paying out $30k. What regular person wouldn't know is that if a car gets damaged during transport, the dealer fix it and you would never know, when I was working as an adjuster I have seen a lot of brand new cars with previous body repair. So, there were 4 Crosstrek's, a very nice Burgundy, Blue, and 2 Grey. On the FIRST grey Crosstrek I immediately noticed rear bumper was painted, there were paint uneven edges were bumper meets quarter panel on the left side, further into it I saw that left rear door and left quarter panel on that same left side were painted as well, there is nothing on Carfax. The SECOND grey Crosstrek had a gap between the front bumper and the hood that was slightly larger compering to burgundy and blue one, that means bumper was removed and incorrectly put back at some point, than on the passenger side the corner of the front bumper was not aligned with the fender and had a 1/4" gap, that tells me that bumper was replaced and with nothing but a after market bumper. The rear bumper on the same vehicle and the same right (passenger side) had the same issue, the corner of the bumper were bumper meets the quarter panel, closer to wheel molding had a 1/4" gap, so that was also replaced with A/M bumper. At this point I can see that front and rear bumper were replaced with A/M bumpers, however I don't know what was the extend of the damage or how it happened. A/M parts is not the problem though, nothing wrong with that, but what I have a problem with is when the part doesn't properly fit, but you paying for the car expecting everything original. I don't know how the damage happened nor how bad it was, I am not pointing any fingers at dealership or at the original owner of the car, in my opinion, if you didn't know, and someone with knowledge is telling you about it, you want to know as much as possible, but if you dismissing it right of the back, I simply will not trust a single word at that point. So, when sales person told me that she called the used car manager, I was under impression that he wanted to see what I was talking about, I was wrong, first he said "so don't buy this particular car", he didn't care to see what I was talking about and didn't care to hear how I came about it. When I questioned his busines integrity towards the customers he yelled as he was walking away "matter of fact you will not buy a car from this dealership". At which point me and my son told him we wouldn't buy a car from here even if you paid us and we left. I will never return to this dealership. In general: Just because vehicle has 2 miles on it doesn't mean it couldn't have been damaged during transport, which happens more often than you think, there is no insurance or police involved because some dealerships either have their own body shop on premises or they working with body shop in the area (and that would be the cheapest body shop). Repairs could have been done by previous owner and dealer didn't know, but than again, if someone bring it to your attention, why would you dismiss it if you didn't know. Used car manger was rude, disrespectful, extremely poor customer service, and most important had no integrity. At no time was the validity of carfax was questioned. At no time there were any attempts of negotiations as Used Car Manager refused test drive of the vehicle. We were not asked to leave, we were told that we will not get a car from this dealership. read more

Very nice and helpful staff. The time and dedication they took to answer all my question. Great customer experience.

called Gregorio's Subaru yesterday looking to come out of my lease. I currently have 17 payments left on my lease I spoke with sales person name Emmanuel who wasn't so pleasant when speaking on the phone he was very rude and was just completely disrespectful on the phone. By the way he was speaking on the phone you wouldn't have been able to tell that you were calling a car dealership or a salesperson for that matter. He even told me on the phone that I was wasting his time trying to pay for my 17 payments in which he sucked his teeth and hung up on me. I fear he has done this with other customers as well which is why I think his calls should be recorded he was utterly disrespectful and rude towards me read more

This is my 2nd review. I do not see the first one I wrote. I bought my outback from Hassett. I brought my sister to Valley Stream because it was closer to her home. We went into the showroom, and no one moved. When we went to look at the vehicles that were outdoors, the same treatment. The customer service were rude and looked away or looked busy when we approached them. Maybe they don't sell to people of color. Go to Hassett or Grand Prix Subaru read more

Horrible Expirience!!!! My husband went there to get some information on buying a new subaru. He handed the salesperson a paper he had printed showing exactly what he wanted. My husband just wanted to ask some basic information about the car such as price, color and available packages. The salesperson said my husband had to fill out a form asking for his personal information . When my husband said he didn't want to fill out any paperwork the salesperson threw the paper at him and yelled at him to leave. Another salesperson came over also saying yes you have to leave now and they both were walking towards my husband basically forcing him out of the door. He has never been treated this way in any establishment in his life. I can't believe he had to go through something like this. Absolutely horrible experience!!! read more

RUDE RUDE RUDE. My daughter made an appointment (my wife was sitting next to her and heard her make the appointment) and when she arrived at the service center they told her they didnt have an appointment, they can not make her an appointment (she would have to call and make one) and that this is her fault because she should make sure she gets the name of the person on the phone that she made the appointment with. I love Subaru (I have bought three). To bad the service (at least at this dealership) is so rude, obnoxious and subpar read more

I had a service appointment for 7:30 am. I called around 3:00 pm and my car was not looked at! I was told that due to the heat, the mechanics were working slowly. My car would probably be serviced the next day. Called service department early the next afternoon and was told my vehicle had still not been serviced. This time I was told that the delay was due to a shortage of mechanics. Yes, you guessed it. I cancelled any and all service request and picked up my vehicle. I would definitely NOT recommend this dealership. Save yourself the aggravation and take you business elsewhere. read more

If we could give zero stars, we would. This place clearly believes Subarus sell themselves so they can make zero effort. Rude, unprofessional, unresponsive. Go to any other dealership. read more

Everyone I have dealt with in the service department has a worse attitude than an employee at the DMV on a bad day. Unaccomodating and don't listen to customer. I wont be going back here for service nor to buy my next subaru. read more

Disaster!! I have a 2022 Subaru Impreza with Starlink. The check engine light came on. Gregoris service called me. I brought my car in. They said they couldn't look at it until 4 days later. I asked if it's safe to drive until then - they answer was, "I don't know, I won't know until I look at it." I dive 35 miles each way to get to work. Can I drive it????? read more

Bought a crosstrek in late August from Mike- promised crossbars day of purchase- still waiting- went to get an oil change- oil pan screw-stripped. " cert. preowned" -sure?!?! Taken to sign paperwork, manager treated me like I was stupid and didn't understand why I said no to the extended warranty. Over promised and under delivered- buying a new car with my GF next week- will never give Gregoris my business again- read more

Gregoris Subaru reached out after my scathing review regarding the charge for a misdiagnosis. Upon provision of documentation that the wheel bearing had actually been replaced and there were no issues with the tires, they refunded the charges. Kudos to them for following up. read more

I am exhausted from dealing with the Service Facility, so I am just going to copy and paste the email I sent them today. To whom it may concern at Gregoris Subaru Service Center, I am writing to you today to express my exasperation in dealing with your incompetent, unprofessional, and unaccommodating staff members time and again. Today, Wednesday, January 22nd, 2020, was the last straw. On Monday, January 20th, 2020, I called the facility to set up an appointment regarding several recalls on my vehicle for today, Wednesday, January 22nd, 2020. I was speaking with Maria, who asked me what recalls were listed for my vehicle, but unfortunately, at the time I did not have them on hand. She assured me that this was fine and that she would give me a call back later in the day to verify the appointment with me. Long story short, I never received a phone call back from Maria, and honestly, I didn't expect one as I have had my run-ins with her in the past before. 12 miles and 30 minutes later, on Wednesday morning, I arrived at the Gregoris Subaru Service Center and spoke with Peter at the front desk. He confirmed that there are 3 recalls on my car but never told me what they were. I was only aware of 2 of them. After confirming this, he told me that I would have to leave the car there. I disagreed to this because in the past, back in 2017, Maria had agreed to have my car ready at 3 PM but she could not follow through with her promise. She stranded me in Valley Stream 12 miles away from my house with no way of getting home. According to the manager at the time, she was obligated to offer me a loaner car, which she did not. Fast forward to 2020, and they still did not offer me a loaner car, which I desperately needed as I had a shift at work from 5 PM to midnight. There was no way that I would be able to stay with my car for the rest of the day AND make it to work on time. Peter offered to make me another appointment for either Monday or Tuesday the following week, however, I repeated myself saying that I work 15 hour shifts from 9 AM to midnight on Mondays and Tuesdays and this appointment slot did not work for me. I inquired about getting my car serviced on a Saturday, as the facility is open from 8 AM to 1 PM. However, he told me that I am not permitted to bring my vehicle on a Saturday, and I am only permitted to bring it on weekdays (which, as stated before, does not work with my busy schedule). Peter was not willing to work with my schedule and had turned me away from getting my car serviced at Gregoris. It was at this point, and after 3 years of tolerating subpar service at this facility, that I decided it was time to leave Gregoris Subaru, and switch to the Bayside or the Hicksville facility, perhaps. I have learned my lesson from this facility time and time again. Even in a situation where I am trying to make an appointment, the workers at the facility do not follow through. I have had now 2 situations in which they did not offer me a loaner vehicle, and 1 situation in which I was stranded in Valley Stream, forced to find a taxi to take back home for 12 miles. Gregoris Subaru does not meet my needs as a consumer and additionally, in light of the 3 recalls on my car, puts consumers' safety at risk. My resolution at this point is to make an appointment with the Hicksville facility sometime in April (as today, January 22nd, 2020 was my last off day until April) and hope that my vehicle will last until then without compromising my safety. read more

Attempted to get my 1st oil change Nope no appointment cant help me Dry indivigual and response I can understand if there busy but is judt an oil change my 1st visit after purchasing a vehicle from them. When i ran a dealer i always accepted oil changes read more

I recently purchased a 2017 Subaru Impreza at Gregoris Motor. Tom Cali was our Sales Representative. He was absolutely wonderful. Very knowledgeable, answered all of the questions we had (which were a lot) and worked with us to make sure we were getting a great car at a great price. Thank you, Tom!! read more

Don't shop here!! They are thieves! They do not stand by their word! They owe me money and will not pay. They got the refund from Subaru of America and kept it!! Going to file in court! Stay away!!! read more

Went in and the guy Kenneth looked us in our face and went back to looking on his computer. Told me I wasn't going to be able to buy a car and gave me no options. I asked if he could give the buyback amount, he sighed and finally got up to speak with his manager. Unfortunately the prior person I worked with, Michael, no longer works there. I won't ever be going back to this dealership again. read more

Bought a 21 Forester at 0% interest. Smooth from first visit to picking up car. Had my first service for oil change and state inspection. Service dep't, from phone receptionist to service rep was friendly and professional, truly impressive. Bonus: 1st inspection and oil change were free. read more

The team at Gregoria Subaru were very knowledgeable, friendly , and professional. They took great care of me , and it was an awesome experience. Addressed all concerns and both sides walked away with a sale. read more

I cannot stress enough how much these people actually care about their customers! From the moment that I st foot inside the dealership Jay, Michael, and the rest of the team went above and beyond to help me. I was always a Jeep girl...now I'm Team Subaru! I can honestly say that I have never been treated so well when shopping for a car. Hi5 to this team...they gave me an amazing deal & landed a lifetime customer. read more

I'm surprised at all the bad reviews. I had a pleasant buying experience with my new Forester and salesman Sean. Reasonable price after I comparison shopped. Got the car I wanted. Enjoyable to drive. I haven't had a service yet but I'll be alert to problems. I really don't expect any. read more

Where do I begin? This dealership is the best you can find anywhere. Gerry DeGregoris helped my daughter beyond anything anyone could expect. She is a college student, was in a pickle and needed a used car ASAP. Usually that would mean she would have to settle and probably overpay, especially these days. Gerry got her a magnificent used car, relentlessly negotiated her a deal with low payments, cut some fees, made the transfer deal convenient and quick. It was unbelievable. We are still asking ourselves, was that a dream? Gerry and his team ARE SPECIAL EARTH ANGELS to us. Gerry is simply a kind, compassionate, gentlemen in every sense. God Bless him! read more

Service department is a rip off. While waiting for my car I was able to hear all other patrons as they picked up their cars. Many customers were told that they had a nail in the tire and that the service representative correct the issue. When I went to pay for my repair I was also told that I had a nail in my tire and they charged me to fixing the flat. Such a cheap obvious and dishonest scam. It's impossible that half the customers had a nail in the tire. read more

I purchased a pre-owned Subaru Crosstrek 6 months ago. I am so pleased with the performance and quality of the car. My salesman, Mark Rosa, treated me with so much respect and courtesy; he was a total gentleman and was never condescending to me or my husband (we hadn't bought a car in over a decade). Mark walked us through every step and made the process so easy. I am so grateful to him for his patience and professionalism. He was never pushy or unpleasant in any way. Thank you, Mark, for helping us and for being a wonderful asset to the Gregoris staff. They are very fortunate to have such a great salesman and man of heart like Mark Rosa. Rock on, Mark! read more

I recently bought a new Subaru Outback. The salesman I worked with is Mark Rosa and he was the best! Mark was patient and really helped me to figure out which car was right for our family. Mark helped me right from the beginning- making that decision, to helping figure out financing, looking at the amenities, and even helping set up my insurance. When I purchased the car, he helped me switch over and went through all the important details of my new car. It was great working with him and his team. Next time I need a new car, I'm going straight to them. I just hope it isn't for a long time! Thanks again!!! read more

I made an appt online last week for service of my 2016 Subaru on line for 11am. They just called at 10:15 to say it's late too bring my car in. "All they guys go to lunch at noon. And all the other cars are in already". Why have late appts if you call and cancel that nothing? Ok...I won't ever be going here read more

I don't think I've experienced a worse dealership. Had an appointment with one salesperson, who pawned me off to another salesperson who was on youtube, only to finish off with the mechanic?? who for some reason was doing the "negotiating". The car I had inquired about online was already sold, unbeknownst to me as no one had informed me until I got there and they showed me a different car. And when I told the mechanic the price that was quoted to me by another salesperson for the car I was looking to buy, he said "must have been a typo". Never had a more unprofessional experience at any dealership, it was like they wanted to push the worst cars on you and when you decline, they give you the mechanic to speak with! Very surreal and certainly subpar service. read more

I had no problems here. I told the sales associate Eric colon exactly what I wanted. I told him I didn't want a car off the lot I wanted to build it online. We sat down at his desk we built the car that I wanted he told me it would take 6 to 8 weeks he was right it was no problem. Just tell people what you want and you will get it and if you don't want it tell him you don't want it very simple they were very professional these guys are good. read more

If I could give 0 stars I would. Bottom line is if you see a sales person Mark run the other way. He does not know his product nor can me make eye contact. He was unfamiliar with the specs on the car and when I asked him to show me features of the car he was unable and I showed him. I really wanted the car but after my experience working with him and all the problems he caused along the way with misleading me on the interior he made me acrovely not want the car. I will bring my business to another subaru dealer in the future. Terrible experience with Mark Rosa in sales. read more

This review is for the service dept, not the car sales dept which is in another location. Service dept does not meet it's scheduled appt times; do not expect to get your car timely or by when they tell you even if it is for a simple service that takes minutes. Expect poor customer service and poor attitudes by the sales staff. It is almost as if the staff is being punished by having to work here---that is reflected in their attitude towards the customer. If the place did not have one over the barrel (in that there is not another option for service by subaru within reasonable distance), I would go elsewhere read more

They tried selling us a car with a broken compressor, bald tires and an unexplained creaking coming from the rear tire area. When we questioned it all, they gave us a bunch BS excuses as if we were incompetent and refused to negotiate. Shame on you Gregoris Subaru AND Gregoris Nissan. read more