This dealership was quick and easy to work with when getting my husband into a car. I truly commend…read morethem for making the purchasing process simple and fast. Unfortunately, after my husband was involved in an accident with the vehicle, the customer service experience went downhill. We were never fully informed about the extent of the damages. We were only told that the repairs were extensive and that the insurance company wanted to total the vehicle. While the dealership did advocate for the vehicle to be repaired since we hadn't had it long -- which we appreciated -- the communication afterward was extremely poor. Communication with the representative, Jose, was unacceptable. I repeatedly requested updates, documentation of the damages, and a detailed list of parts being replaced, but was consistently given the runaround. On top of that, his tone became condescending. At one point, he asked my husband a question and then said, "Oh wait, or do I need to ask her?" -- which was disrespectful and unprofessional. As a paying customer, I expected transparency and respect. Instead, I felt dismissed and spoken down to. Based on this experience, I would caution female customers about working with this representative. Clear communication and professionalism should not depend on who you are.

I live in EL Paso, TX and have been in the market for Toyota Tundra for a few months. I found on…read moreautolist.com a 2014 Toyota Tundra Truck posted by Cartex Motors, a Houston, TX based family-owned used car dealer. According to Autolist.com, which they "CARTEX Motors" posted this 2014 Toyota Tundra truck listing it at $4,000 for this truck (see photo). Insane right!!! Called 1 Jan 2025 inquiring about 2014 Toyota Tundra CrewMax SR5. I spoke with a young lady, who sounded she could be between the ages of 16 to 19 years old. When asked about the listing she stated that the car is $19,995 and $4000 down. I informed her of the posting which stated the tundra was listed as being only $4,000 not $19,995. She had no clue to what I was talking about and tried to brush it off. There was no attempt to verify what I was talking about. I asked about the carfax and if can being sent to me so I can review it before I made my decision to purchase a flight to look at the truck. She said " WE DO NOT SHOW THE CARFAX UNTIL ALL PAPERS ARE SIGNED" (RED FLAG!!!!!!!!!) but she did assure me it had a clean title. She also stated " The title of the car is a clean title because she can visual see the title at that moment." It was apparent this young lady should have passed the phone to an adult who knew what they are talking about. Based on this conversation I end the phone removing this 2014 Toyota Tundra and inexperienced company from my list of possibilities. Based my conversation with the young lady (who answered the phone), posting of 2014 Toyota Tundra on Autolist.com, and past reviews I can only conclude the Following. 1. Poor customer service 2. Bait and switch 3. Inexperienced staff This dealership's owner and staff have a lot of growing to do in more ways than one. In conclusion, my interaction with CARTEX Motors and based on all past reviews I agree they are spot on. If you wish to do business with this company, BE VERY CAUTIOUS

We came in without an appointment (oops) and didn't hold the truck we had our eyes on initially (it…read morewas pending purchase). Totally a blessing in disguise, there was a different truck hubby had been eyeballing but I was reluctant. But it was on the floor ready to go and better in person, exceeding my expectations. Only negative would be the waiting for the paperwork to be put together. Such a minor thing in the grand scheme of things. They utilized docusign and didn't badger us with multiple questions. It was seemingly painless. They have so much going on and manage it quite well. Hoping to trade in with them again at a later date. Thank you Arman for being absolutely chill while we figured ourselves out and Brad for getting us the best rate possible.

Came in to look at a few trucks. Very impressed with the show room and the friendly staff. Very…read moreclean trucks they detail each one and seem to be honest about the quality of the truck. They know what they are selling.

My friend T is a tough guy, maybe that's what the T stands for, and if you mess with him, T will…read moreDECU. We didn't have a good experience at this Bank, and considering all the horror stories coming in, and I'm surprised that we even gave it a chance. We're looking to open two or three new accounts in very different institutions, and I don't think this will be one of them.

TDECU Spring on fm 2920 Staff standing around doing nothing…read more When asked for help the 2 do nothing girls said I have to see the "Specialist" They notified her that she had a customer. We waited and waited. I said there is no other customer here, what is taking so long? They said she is probably on the phone. I walked back. She was doing nothing at her desk. She said come in and asked the problem. She did not know how to fix the online issue, so she called the 800#. We told her we already did that and they were no help. She still talked with them and they told her they could not help. She called her supervisor and asked for help. We had to go home and try to reinstall our account. We spent about 4 hours total trying to fix this technical issue. Any other financial institution would have taken 5 minutes by phone to resolve. But not at this CU. Every issue is a major problem with staff not knowing what to do! HUGE WASTE OF TIME.

This is a horrible place to work with. I used them some years back, paid up front and what did…read morethey do nothing. Today they had the audacity to give me a marketing call offering me services again. "We worked with you in the past they said". Yes and i said you did nothing. This company is very bad!

This place is an absolute SCAM. DO NOT SPEND YOUR HARD EARNED MONEY HERE!…read more I had done my due diligence and contacted this place 10 months before I went to buy my car. I paid around 1,000.00 for a credit restoration package that was supposed to take six months. Then, I paid an additional thousand dollars for their 'Trade Line' credit card. They SAID it was supposed to get you an INSTANT 50-75 point boost. Which is absolute bull$hit. I was monitoring my credit with credit karma (also another scam) and it was showing I had a 735 credit score when I went to go buy my beautiful, expensive car. I put 10,000.00 down and when I asked to see my credit score they told me I had a 660. I was PISSED. What I was expecting to get a 2% APR for all of my hard work with a thousand dollar a month car payment turned into 7% APR and a 1,500.00 month car payment. THE ONLY REASON I WAS STILL ABLE TO GET THIS CAR WAS BECAUSE I DID ALL THE WORK OF PAYING OFF MY DEBT AHEAD OF TIME AND PUTTING DOWN A LARGE DOWN PAYMENT. This place is an absolute joke and I wouldn't recommend this place to my worst enemy. Also I am NOT the kind of person to leave reviews of any kind. But I want to help others from falling into this trap. DO NOT GIVE THESE FOOLS ANY OF YOUR MONEY. IT is 100% A SCAM. BUYER BEWARE.

I delivered a vehicle for Done Deal Auto Sales in Houston, TX. Picked up on January 24 and…read moredelivered to Phoenix on January 29. The delivery was signed and confirmed by the dealership. They sent a $600 check for the transport fee but then canceled it, leaving me and my company unpaid. Despite repeated attempts to collect, they refuse to pay and have wasted our time. Drivers and carriers--make sure payment is secured before doing business with them.

Scam who they can. Pray on the weak and take your deposit. Put 3000 on a Tahoe. Battery died next…read moreday. Bought a new one ($279) . Took it to the done deal to fix the rest and they took the truck, my deposit, and took me they are going to charge me as if I rented it lol. I sued them and won. If you need help getting your money back let me know. I probably could be some assistance..

I owned a classic luxury car, paid cash for it in PA and drove it to TX and registered it in TX…read more A commercial truck hit my car. Received an insurance check to repair it (my ins. deductable: $1,000) All my life i never used credit. My score was ZERO. Shabana Motors sold me a 15 year old car, (who's book value was $7K). Purchase value: $14K,(plus high interest) and well over 100,000 miles. but it had a 2 year warranty or 20 miles. my credit score jumped immediately to 630 after 4 payments. I felt lucky to get the car fixed for free a few times during the warranty period. and again within the ending period of the two-yr warranty, (yet my mileage was way past warranty.) YES, i felt damn lucky to have this car and service from a dealership, and very greatfull too. i had financial difficulties. Finance department worked with me. Very nice person. Very nice to me as well.I had a couple of repairs. took out personal, then later payday loans to fix the car. Then one day, (remember, ive only had the vehicle 2 years, and still owed 2 more years in payments) my engine just...messed up. im on foot. i lost both jobs i had immediately. i lost everything.i lost my apartment. staying with a friend. im a burden to my friend, but im trying to find work again. my car got volantarily repoed. losing my apartment will black me out for 7 years for apartments. losing my car will black me out for 7 years for purchases. i cannot find work with good pay without a car. Im ruined. and yet, im waiting to see if this dealership, not only puts my remaining balance into collections...but will the collection agency sue me. so if youre hear wondering if Shabanna Motors is a good company or not? I was glad to have a car. Id rather have a car and be employed and be a vital part of society. be grateful, people. i have nothing now.

If you have bad credit and have some cash, this is your place. Like a car that cost 30k and you got…read more5k or 10k these people are gonna put you in that car. As long as you make those payments and dont care about insane interest, this is your place.

They start you off with an online request for an appointment, but then when you get here, you're…read moreout in a queue to wait regardless of your appointment time. Thankfully, rain made today a slow business day and I was next in line. Tireni was assigned to my appraisal. Took a quick 2 minute survey of my details, and put my car through the process. They estimate. 30-40 processing period. I gave up my keys at 2:10p, my car was moved at 2:17, returned at 2:32 and I received my appraisal at 2:43. A very well timed process. Fast forward a month, I ordered a car to be delivered from Louisiana location for a test a drive. $200 non-refundable. It took two weeks and the tracker sucked, rarely updated. But it eventually came in. And the test drive process was a breeze, again in and out in less than 20. The gal hated the car (Genesis gv70 Electrified). Too cramped, but very pretty. So we passed, but the staff and service was easy and non-invasive Definitely recommend if you're looking. No negotiation, but no hassle either.

Shadi was helpfull and professional. He and a lady whose name I didn't get ensured a smooth process…read morefor me to get in and out without delay. I'm content with the vehicle I chose. I know if I had any questions or issues, I could reach out to staff at this carmax location.

Owner does not maintain the property and grounds, and has lost accreditation with CarFax, etc. The…read moresidewalks and lot are overgrown with weeds and there seems no interest in cleaning anything up.

I just purchased a car cash from Sam. My entire experience was awesome and I got the car for a…read moregreat price. I would recommend anyone to go to West End Motors. Being in business for 38 years and having the same mechanics for over 22 years says a lot about their character and business.