I have a registered online account with the service department. Been using this dealer for 25…read moreyears and the maintenance is fine. HOWEVER, recently, the online service account is WORTHLESS. Try to get an appointment. Sign-in--to my account. Everything looks fine. It's me!! , then I try to schedule service...I get "please sign in to your account"....over and over again. No problem, Just call. "Everyone is busy" leave your number, we'll call you back.. NOT. I'll be buying a new car soon but as much as Like Toyota, I'm looking at other dealerships.

Driving north on I-81 in separate cars with my daughter early on an August Saturday evening her car…read more(a RAV4) suddenly lost all power over the course of less than five minutes and we ended up on the interstate shoulder as darkness fell. A bad situation all around, as we stood at at the guardrail for an hour. Had the car towed to McDonough's Toyota 40 miles north in Staunton. Filled out a service request, dropped it in the overnight box, and then drove a further two hours home to the DC area exhausted by the experience at the end of an 18-hour day. I didn't know what to expect from the McDonough service department, as I'm not a big fan of dealership service departments and not from Staunton. I ended up delighted, however. Stephanie was kind and helpful when she called me on Monday morning, the diagnosis and repair (new alternator and battery, unfortunately, which I'd assumed) was completed quickly, and we picked up the car on Tuesday. All the ladies we dealt with on the service desk were a pleasure to speak with, completely professional, and they returned my calls quickly after I left messages. The estimate was accurate and the cost reasonable for the work done. I hope I'm never in this position again; however, I'm glad we took to the car to McDonough. All's well that ends well.

Posted on behalf of my dad and his wife:…read more My husband and I tested various makes and models for ease of getting in and out of a car since he is wheelchair-bound. At CMA's Valley Subaru in Staunton, VA, we not only found the Forester to have the optimal clearance and height and all-around accessibility, but also recognized this dealership took our needs to heart. Sales specialist Remy Duguet was well-versed in Subaru's reliability and safety record. Given his knowledge of each model's specs, he made it easier to decide which best met our needs, going out of his way time and again to ensure the Forester would work for us. He was responsible and followed up at every turn. We highly recommend Remy and believe he reflects the Subaru culture and values as does the dealership. This has been a very positive car purchase and trade-in experience.

CMA's Valley Subaru is the worst. Long story short I had to…read morehave my vehicle towed from my house to their location in Staunton because I had zero hydraulic fluid and my 2022 Outback obviously wouldn't allow me to drive it without causing catastrophic damage because of it built-in failsafes and protection system. It arrives at CMA's Valley Subaru and they look over it for about an hour then call me to recommend I need to have a $14,000 transmission replacement!? WTF?? The mechanic drove it after filling the hydraulic reservoir for 6 miles stating "harsh clunking in between gear changes and jerking". My other option told to me by their service team was to trade it in or sell it to them. They then tried to push the fear factor saying that they "don't know how long it'll last if I don't have a new transmission right now". I said there's no way I'm doing either of those recs and will pick it up immediately to see for myself how "bad" it was. After spending $500 for "diagnostics and hydraulic fluid" I got my car back and was anticipating the worst. Nothing. Normal. Immediately went on the interstate and pushed it after feeling comfortable about my suspicions that they only wanted me to trade in my perfectly running vehicle OR pretend to install a transmission, essentially stealing $14,000 from me. I can 100% say without a doubt that it's still running normally, like nothing happened and this is why I can also safely say that CMA's Valley Subaru are liars and people who will try to swindle you out of thousands of dollars that, in my situation, would be life altering. They prey on people who blindly take their advice and who think they won't see shit for themselves. Any issues you have in the valley with your Subaru, DO NOT go there. You will get scammed harder than the Prince of Phukastan wanting a ransom for your nonexistent nephew named Yuwilgit Phukd. DON'T DO IT.

Great dealership with southern hospitality and charm. Was a breath of fresh air compared to…read moredealing with barely English speaking liberal punks up around DC. Wherever you stand, you'll be treated with respect and fairness. My salesperson Michael Bost was able to pull off a 24 hour trade in sale and deliver the vehicle to me all under the nose of my wife. Mike even made props to make things look like some sort of "investigation" when he showed up to meet her. Stellar. Six stars if I could. Lowball previous reviews on here are baseless crap - probably just entitled brats that don't want to accept any blame on their end only telling their side of the story. Ignore those trash reviews. Thanks! Mike of chesterfield. 8046304393

My mother's relatively new Buick under extended warranty from GMC was towed here when it was having…read moreissues starting. The warranty company requires it go to a licensed GMC/Buick dealer and this is closer than towing to Roanoke so, this was the place. My mom didn't read any reviews (of which there are loads of bad ones and BBB complaints against this dealership/service department). My mother was assured this should be under warranty and within a day they told her it was a bad fuel injector after they ran tests/diagnostics. She was at my house visiting during this phone call and asked if they should replace the other two as well. Her service tech said no, warranty wouldn't cover it usually and only one was bad. So, done. Warranty agreed to pay for this. A few days later (after weekend) - she gets a call with "bad news" from them. They test drove it and it was still having issues... so they were going to tear it back down and ensure they didn't "do something wrong". No mention of costs, labor charges, etc. They call back and tell her a second fuel injector has now failed and would need to be replaced. They would contact warranty company. Ok. Now, the warranty company does agree not only to replace another injector, but also the third one too. Just in case. Counter to the initial information my mom was given. Seems they didn't ask the warranty company up front who very well may have agreed to replace them to save duplicate labor costs - which is exactly where we ended up. They also never gave her a quote for the cost before doing any of this, bc they planned to fleece the warranty company. So, my mom didn't get the luxury of saying, no before they had her car taken fully apart and told her she owed $1300 in labor. That came AFTER that had already happened. So the sequence was out of order here. Here is the main problem: their position is that this was a completely new issue and that this fuel injector failed ONLY when they tore it back down. Not that it was also bad when they initially only replaced the one the first time and billed her warranty for $1600 in labor. Sounds fishy to me considering when they tested it after the fix, it didn't work. So they did not in fact, fix the issue and they are in fact, at fault for missing it. The math ain't mathing. So, they planned to make labor fees off the warranty company for replacing a fuel injector - then charged my mom FOR THE EXACT SAME THING AGAIN, saying this was a new issue and it wasn't bad when they first tested it. She never started the car, sat in it, or drove it after dropping it off there to be worked on. How can any reasonable person believe, that this second fuel injector just happened to go wrong at the exact moment the replaced the first one and was perfectly fine and my mom needs to pay them another $1600 in labor, not that they missed it? Additionally, wouldn't any reputable service department at least consider that and not charge her FULL price for something that is most likely their mistake? Yeah, not this place. They were rude and dismissive to her when she became upset over this. I called and had a more nuanced conversation with Ben where he admitted "probably" the fuel injector was already broken but since it didn't "throw a code" they didn't know for sure, but yes, it was likely but wasn't their fault. My mom spoke to the service manager, Cliff, who appeared dismissive on the phone and essentially told her unless she paid it she'd never get her car back and refused to do anything about reducing the labor charges. I have to say - I am extremely unimpressed and my mom, who doesn't make a ton of money, is really upset about these charges. They are saying this is a warranty issue and blaming the company - I see it more as them trying to bulk up their fees by double-charging for an issue they failed to find on the first go-round and should've eaten. No reasonable person would think they didn't miss this issue - at the very least they should've taken half the cost off and not charged my mother $1600 for labor and also the warranty company for replacing the exact same part (fuel injectors) on her car within days when she never even picked it up and drove it off the lot the first time. The warranty company denied a double-charge, just like medical insurance does when a doctor double-bills you. Shameful. I wouldn't bring a vehicle here if I had any other option on Earth. There is a real lack of integrity here and it's plainly obvious.

i have been needing a new vehicle for awhile now but was worried about making a big purchase like…read morethis at the time but Alex helped out my mind at ease and asked all the right questions on what I was looking for and was able to help in the process of finding my Chevy Equinox and I love it! It is perfect for me and gets great gas mileage which is a big part for me. He is attentive, caring and makes sure your happy with your purchase even after you drive it off the lot. Awesome work Alex!

I have to share my recent buying experience at CMA's Valley Jeep in Staunton, Virginia.I can't say…read moreenough great things about the excellent customer service of David Pacheco and the entire dealership team. I had searched the Jeep website from my home near Augusta, Georgia and the online inventory system to find my perfect Rubicon. What I initially thought was very unfortunate is that there was nothing anywhere near my home that had just what I wanted. However CMA's Jeep had the perfect vehicle 434 miles away from home! I did a quick Google search for positive reviews at that dealership, and David's name came up often along with the name of Jesse Dorestil, the finance manager. So, I called David, and the rest is history as my wife and I made the long journey to claim our new vehicle. He was very pleasant both during our phone negotiations and his great personality particularly showed in person. We were gone almost 20 hours yesterday to complete the transaction. Although by far the farthest we have ever travelled to purchase a car and very exhausting, we feel it was certainly worthwhile because of the exceptional care we received from David and Jesse and the entire team!

What a fantastic place. We were driving from NY to FL when our Jeep broke down. We were just 3…read moremiles from CMA Jeep where they took the vehicle right in for diagnostics. Aaron was our service rep who came out every hour to explain to us what was happing. He was extremely knowledgeable, attentive, professional and friendly. Even though we were there for the whole day, just the fact that he kept checking in was above and beyond expectations. This is the best customer service we have experienced in a long time. The Jeep was repaired that day, we left extremely satisfied and impressed. Thank you Aaron for making our breakdown visit so pleasant.

They are liars especially Lou and they are crooked. You can't believe anything they tell you. They…read morecan sell you a car with a 2month old rejection sticker and not fix a thing on the rejection sticker. They wouldn't work with us at all. Just asked them to help pay half on the bill they said no. If you want to be screwed over by all means go to them . But I will never deal with that lying bunch of crooks again.

After a few years with Consumer Warehouse in a previous car I decided to stay and upgrade my ride…read morefrom a 2011 Chevy Cruze to an 2014 Chevy Impala which I was very pleased with the decision I made. The customer service from salesman to finance manager were outstanding and Consumer Warehouse will work with you to get you in a car/truck.

Valley Nissan was a blessing to work with. Harold sold me my car and after having to leave the…read morestate for a family emergency they held my car for me for a month. Very helpful and supportive staff. everyone in the office was super nice. If you are looking for a car go to Valley Nissan in Staunton.

WARNING: Deceptive business practices. My car's transmission failed while it was 100% under…read moreNissan's active manufacturer warranty at 51k miles. I contacted the service department and they misinformed me, claimed it wasn't covered, and forced me to pay thousands out of pocket just to get my car back working. This is a direct violation of consumer protection laws and a breach of warranty. I have already contacted the General Manager to resolve this via email. If a full reimbursement is not issued immediately, my next steps are formal fraud complaints with the State Attorney General, the FTC, and legal action under the Magnuson-Moss Warranty Act. Do not trust this service department with your vehicle or your wallet. I had to pay out of pocket for something that sould have been taking care of under warranty. Also, Nissan customer affairs is NO HELP!!!!

I was traveling from Maryland to North Carolina with my daughter and two of my grandchildren when…read moremy radiator started leaking badly just outside of Staunton. I was referred by another mechanic that we found via Google Maps (who didn't have time that day to work on my car) to Staunton Motors. I am delighted that I was referred to them! Ramin (the owner) and Wess (the mechanic) were WONDERFUL! They took my car in right away, knowing that we needed to make it to North Carolina that evening. They diagnosed the problem as a radiator that had split on the side, showed me the damaged radiator, and replaced the radiator within about an hour as I waited. (I had just had a mechanic in Baltimore look for a slow cooling system leak two days before leaving on the trip, and he had not found the problem with the side of the radiator, although the leak had been there for some time according to Wess.) The labor and parts prices at Staunton Motors were both very reasonable. Ramin and Wess were wonderful to work with! I would highly recommend this shop based on my excellent experience there.