I originally was quoted a price of $151 with a coupon for three bedrooms, a hallway, a living room and dining room, an office and one stairway. I was told the technician would arrive between 12:00 and 2:00, but would call when he was on his way. I never received a call, and the technician called me around 3:00 and said he would be there in half an hour. When he arrived, he said the bedrooms, the hall way and the living and dining rooms were too big and the charge would now be $600. The person with whom I made the appointment never told me the charges would be dependent on the size of the rooms. I feel that I was given misleading information, with the intent that once the technician got into the house, he could then push the charge up significantly. Bad business operation. William Renert read more

Very good work and done on time , they really know what they are doing. Both Jorge's are experts in running and managing their company

Update. They canceled. Again. This makes four times they've canceled at the last minute with no notification. I had to call them to find out when they were arriving, only to be told "ohh, yeah, we don't have anyone today, sorry!" COMPLETELY unreliable. Don't even bother. read more

This rating is for their house cleaning service. My house is pretty clean already but since I am moving out, I needed someone to come in and do some serious cleaning because I did not have the time to take care of it myself. So my real estate agent recommended this company to me. Making the appointment was easy enough, and everyone on the phone was nice, so I don't feel bad for having to give them 1 star. But after that everything was disappointing. First they scheduled me for Tuesday and called to say they can't make it until the following week. I had an open house scheduled for that weekend so I told them I cannot wait. So they squeezed me in on Thursday. The two women they sent over did not speak any English, but I wasn't hung up on it since I assumed they were already told what needed to be done. So I came home from work after they were done and other than the stove and microwave, NOTHING looked cleaner than when I left! There was still dust everywhere, the frame of the glass shower still had water marks on it. The toilets were already cleaned by me, the house was already picked up and most the items were packed away since we are getting ready to move. So I have no idea what they spent 3 hours doing. I also noticed they used my dish sponge to clean my kitchen!!! It was covered in grime and grease. Good thing I saw it before washing my dishes. Can't believe they don't have their own cleaning supplies. I had so much going on that I just complain on the phone and just paid for the service. So I spent my Thursday and Friday night dusting and cleaning the trim. Work which was not hard but just time consuming. But whatever, I was determined to just push forward with my life. Come Sunday, I wanted to bake tater tots for my son and I opened the oven t discovered they left cleaning chemicals residues in there. So my son had to wait while I clean the oven out. This upsets me the most. In conclusion, I highly do not recommend their cleaning service. read more

Left them to try those Stanley guys....what a disappointment. Champion is on time, do what it takes to make your carpets and upholstery perfect, do what needs to be done to get access under heavy pieces, and are cheerful and professional. at Rea$onable prices! read more

I've had a months long hair-pulling experience with this company. Cabinets that they installed in my kitchen a year ago began to crack and peel, I thought the doors would be simple and easy enough to replace. I told them the days I had off and asked them to call me to set up a time to come by. Jorge came by without calling when I wasn't home, as I found out from a missed phone call. I returned the call maybe five minutes later to no response, and again a few other times to try to set up a time. Weeks went by with no response. Later they told me that they ordered the cabinets, but as they were being shipped from China it would be months before they came in. (This is without ever having seen which of the different sized doors were broken). A week after that they said that the doors had been in for two weeks already. We set up a time to pick up the doors, Jorge came and estimated that he'd be back in about two hours but it could be longer. He never showed back up. Never responded to calls or texts. It took another week to get the doors installed, which would have been fine if anyone had just told me. The whole thing ended up being a months long process, with no explanation or apology. Truly unprofessional. read more

This was the worst service I've experienced since I moved to San Diego more than a year ago. My cat was peeing in one section of the carpet that is in much of my condo -- nowhere else on the carpet, and not on a rug that I put over that section. He was clearly going back to a smell where he had had an accident, and I needed to bring in a professional to deal with it. The Champion Chem Dry II website at the time had a satisfaction guarantee, and I was told verbally that their treatment could destroy the odor so that the cat wouldn't be able to detect it. In fact the fine print of their lengthy contract said that there was NOT a guarantee for pet stains (my bad for not taking a half hour to read it as the guy was about to leave) and this alone would make me not want to recommend them. Even worse, the treatments just didn't work. I can see the stains with a black light, and I had to put the rug down over the carpet again to keep the cat from coming back to the smell that they apparently did not remove. It's possible they are good for other services aside from pet stains, but I am never going to try to find out. read more

Thank you for the awesome job on our office carpets. They were quick and very professional.

I have used these guys dozens of times. They have helped us with everything from a simple carpet cleaning to flood restoration and reconstruction. Jorge and his guys don't quit until you are satisfied with the job. You might find another operation to do the work cheaper but you get what you pay for here. I highly recommend these guys. read more

We have always had great cleaning of our carpets and throw rugs with them. Always on time, courteous and professional.

Very unprofessional. I had an appointment for carpet cleaning, and I was given a 3 hour window to wait. At 2 hours and 10 minutes I called because I was expecting a call before they arrived. The operator couldn't reach the technician and told me to be patient. It's now 1 hour and 15 minutes past the end of my service window, and I haven't heard a peep. I called back and got an answering machine. A very disappointing experience as I've wasted an entire day preparing for the appointment and waiting. read more

Excellent! If they had 6 stars I would give them that! Jorge, my technician did a great job on my carpet. I thought this was my last cleaning before I replaced it but am happy to say I can save that money and keep this carpet a few years longer! Would definitely recommend this company. They showed up on time and did not try to charge me more than I was quoted once they got here. read more

So my daughter got sick on the carpet last week. It was nasty! I called the guys at Champion and they got over to my house within a couple hours. I was really worried I'd have to replace that section of carpet, but they got rid of all the stains and odors. 5 stars from me! read more

I am a property manager in San Diego, and Champion Chem-Dry is my first call on all my flood remediation issues! They do a fantastic job, are very courteous, very thorough, and they always go above and beyond to make sure the tenants, the property owner AND the property management company (me!) are happy. From the first emergency call, to dealing with the plumbing repair, the dry-out, restoration, meeting with adjusters, you name it.. Jorge gets it done like a well oiled machine and has never let me down! read more

The best carpet cleaning company in San Diego. Family business. They also clean houses and much more. Just tell them what you need.

I had a flood about 2 weeks ago. The folks at Champion Chem-Dry were great to work with from start to finish. They helped me jump through lots of hoops with my insurance company and made sure everything was taken care of the right way. They took up my flooring, removed my carpet, opened up dry-wall and then set up equipment to dry it. The whole thing took 6 days. Then, they also put everything back together and made arrangements with my insurance company so that I didn't have to wait long for my new flooring and carpet to be put in. As part of their service, they cleaned the carpeted areas in the areas that did not flood. The carpets never looked better. They were even able to remove some cat urine smell I had given up on and thought would never come out. Then they cleaned my tile and grout so well that I had forgotten my grout was white! At the very end of everything, they sent in their house cleaning crew who did an excellent job cleaning my whole house. I have now hired them to come on a regular basis every 2 weeks. It was a pleasure working with this company. I don't think a flood is ever a good experience for anyone, however, having their help made it a lot easier and better for me and my family. I would STRONGLY recommend using these guys! read more