I stopped by this Champs store tonight while my wife was shopping at Macy's. I wanted to come here to look at some Jordan shirts and what hats they have here. When I walked inside, a worker greeted me and then left me alone to shop. This store is a decent size and has a lot of different merch in the stores. I checked out some Adidas shoes and their hats in the back. They also had some deals going on too on some Jordans shirt. Some of the prices are decent here and fair. read more

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My experience shopping at Champs Sports in Northridge Mall was fantastic. Big shoutout to Jaine for helping me find exactly what I was looking for and answering all my questions. He has such a positive energy. And thank you to Ingrid at the register for greeting me with a great smile and making the checkout process smooth and easy. read more

Took really good care of me and My family while I was there ... thank you for the great excellent customer service happy holidays to the whole staff there read more

Alex C. Thank you for your amazing customer service! I purchased shoes for my husband at the Champs South Gate location and come to find out they didn't fit. When I tried to get the correct size they just said "sorry" and a list of locations too far for me. I ended up at the Northridge center Champs location ready to get a refund until Alex offered to order the correct size and have them shipped to my house!!!!! Thank you Alex!!! I got them in two days instead of 5-7 business days! Thank you for your above and beyond service! read more

Champs Sports - Thank you Alex! - Shoe Stores Near Me - Northridge, California

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Good customer service. "Vanessa" took care of us. Courteous, professional, and above all great ambassador to your store..

Went into this store for Christmas shopping and they sold me used & returned shoes (I didn't realize until I got home). It was so upsetting if I wanted used shoes I would've gone elsewhere, and it makes me think how are they handling their return policies during this pandemic? It's one thing to sell used shoes and another for them to not check and sanitize the shoe before returning it to stock. read more

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Thanks Amyra Johnathan for helping us with our purchase and giving us the deal you did. Your customer service is one of the best we seen in a long time. I love the fact that you guys have such a wide selection and your prices beat Amazon. read more

Love, Love, Love this store. I went to the Northridge Mall yesterday in search of some glorious leather Stunners for work/play etc. I had already been to Footlocker upstairs....and left there with nothing...didn't wanna go to Lady Foot Locker....so where does a girl go....."CHAMPS" of course. The store is HUGE....and the selection of shoes is too. I found a great pair of shoes called "Nike Shox~~Deliver" They are Black....and just so Tight. I love em. $119.99...$131.69 after taxes. I believe the gentleman who helped me was Bruce...and he was very helpful and nice. I asked him what sizes are good for wide width in my size range...and he showed me 3 pairs. The Shox was 1 of them. I like that....straight to the point. I was outta there in no time....shoes in hand. Champs....is where SPORTS lives after all 8))) read more

Champs Sports - Nike Shox~~Deliver - Shoe Stores Near Me - Northridge, California

Horrible!! Customer service from the manager MARIELA rest of the staff was great . MARIELA Took like 30 minutes to make a online REFUND !! She need to verified form of payment and my email !! I HAVE THE RECEIPT will never purchase from champs again!! I was treated like a thief ... if I got the shoes on the mail I paid for them!!! read more

I only wrote a tip last year for this Champs. But after this one yelper got on me for the negative tip about this sorry excuse for a shoe store, I decided to review them. This champs does not want your business. Nor will they let you return anything without the biggest hassle ever. For some reason, the employees at this champs act like they paid for these shoes in the first place. No, I paid for the shoes online once and my wife got some in store. Both times I needed to return them, I was met with questions, accusations and a long list of policy's about how they don't have to accept returns. I was even told once that I was probably not wearing them correctly. Lol! Well isn't that special. Now I understand if the shoes are worn even a little bit, but for these 2 instances; they were not even tried on, they were both wrong color way. However I still had to prove they were brand new at the time of return. And get this, when you buy shoes from champs, THEY WILL GLADLY GIVE YOU A CUSTOMERS RETURNED SHOES, that have signs of being worn ever so slightly. Such as wrinkles in the foam around the sole of the shoe, no paper wrapping the shoes in the box, laces half undone and looking used and missing the size sticker that's at the bottom of most shoes. So they will not take a reasonable return, yet will ship you new-ish looking shoes that were other customer returns. Now that's some bs, true corporate America at its finest. Revenue by any means. The problem with this champs is they have no customer service at all. read more

Late due to never finishing the review. Probably the most negative experience I've had shopping ever. If I could give it negative stars I would. I got some shoes on black Friday and went to return them the day after Christmas and they wouldn't take them back. They have no holiday return policy and the workers take it personal. Gilbert was a douche that would not make the accommodation of the return. The shoes were not worn and I had the receipt still nothing. I can definitely see why this store is always empty, they aren't anything special and the workers do not make it a pleasant experience. Needless to say, I will never shop here again, I wouldn't be surprised if they go out of business. read more

Honestly by far the best customer service!! Joseph man keep up the good work! Your awesome and I Hope U win that $50 Raffle!!!! Ur awesome at your job! Spent over $500 got pretty good deals on stuff we actually like without feeling pressured! Gilbert ur such a great Supervisor, Im pretty sure Joseph learned from u! Bottom line good job guys! -Monique & Family read more

Great selection of athletic shoes! Very friendly employees. Everyone was very helpful even if i had tried a bunch of shoes, definitely worth checking out if you are in the market for athletic shoes read more

Champs Sports - Shoe Stores Near Me - Northridge, California

Came in here right before my basketball pt/training. Bought insoles a couple months ago. Gilbert and dylan was able to help me asap. Thanks read more

The employees constantly follow you or " bump into you " when you have a stroller two times they've actually looked my stroller to see if I stole anything. You guys really need to stop treating people as if they're gonna steal from your stupid ass store your corporate office should really make you guys take customer service classes every two weeks cause you guys forgot how to treat people. read more

The inconsiderate, unprofessional staff will scam you into placing online orders with store. They lie to your face & say the shipment will arrive within a week. They break there promise of following up with you & calling you when your order is ready for pick up. Customer service phone number does not permit to speak with staff in store. Waited over 2 weeks until I took matters into my own hand & returned to the store. Staff had my shoes in store the whole time & did not bother to call me. When I asked to speak with a manager they claim it is not their fault & the customer should be calling in for updates on online order. God knows how long they were going to keep my shoes until having the decency to call. I would rate this store, staff & management a 0 but I am not permitted. read more

worst customer service ever experienced. I waited in line for over 10 minutes because the cashier was having some difficulties with the machine for the guy before me. So naturally I asked another guy who has been wandering around the store to help me checking out, and he said to me :" he'll help you" and just leave me there without offering any solutions. When it's finally my turn to check out which is about another few minutes later, the cashier didn't even say a word about apologizing to me for the wait. I'd never go back any more strictly because of the shitty customer service. read more

I received a Sports Jersey for my Birthday from this store. With the gift I was given a 'gift receipt'. I decided to return the gift but the 'manager' of the store would not honor the gift receipt. On top of that he was rude about the request. I won't be shopping here. I called customer service who suggested that I go to another store because he had never heard of a Manager not honoring a gift receipt before (although it is to the store manager's discretion.) The rep seemed embarassed for this manager's behavior. read more

Carlos at this location was very unprofessional, and ruined my brothers birthday after a long days work I walk in and I ask for the Jordan 11s in a 9.5 when he went to get them an angry black lady jumps up and says I WANT THOSE he looks at her and says ok their yours I'm looking in bewilderment like what the hell are going on, he rings her up in front of me I was so disgusted I returned a pair of shoes I bought previously as he's retuning them he tells me, I wasn't looking to argue I didn't want to fight her and laughed, All the while thee ONLY gift my brother wanted he pissed away.. you guys sure did hire great workers chamls!! I'll be shopping at finish line going forward read more

Horrible experience! Nike shoe soul popped within the first week and they would not take it back! Never shop here. They said they only take back unworn merchandise, but how can you predict that the shoe has a design flaw and that the air soul would pop so quickly! Horrible policy! Horrible customer service! Go shop at foot locker or anywhere else! read more

I agree to the earlier post regarding this location's employee's treatment to their customers...I have had experienced being in this branch where their employees tend to ignore customers especially the ones they think are not serious customers, they judge them the way they dress I guess, but it shouldn't be that way...anyways, I hope this serves as a way for these employees to change their approach towards their customers as it reflects poorly to the company...Rather go to the Topanga Mall location even tho it's a longer drive, it's better to drive longer than to be treated unfairly... Just saying... read more

Talked to a woman on the phone about saving me she's because I'm not from the area, the rule is 30 mins hold. That's fine but she seemed like she didn't want to do it. She literally said "shit" on the phone. I chose to ignore it. Get to the store and I ask for the shoes and the woman working the cashier was the one on the phone. She was so rude giving me the shoes as if she wanted them for herself and I was going to take them. I try them on and she takes them from me when I'm finished as if I didn't want them. I told her I would like to purchase them and she rang me up. She was talking to her friends that were in the store and supposedly she's the manager. She paid no attention to me when she was ringing me up and proceeded to talk to her friends and laugh. Highly unprofessional. read more

Great customer service, products clean (unlike footlocker in the same mall). Tony was extremely helpful and knowledgeable! Helped me pick out kobes for my hubby! read more

Walk in no one greeted me. A short Hispanic guy look at me and look away wow I will take my money somewhere else.

Store hours says 10AM-9PM, it's 11:10AM on Monday, it's closed. No F's given here apparently. Go somewhere else to save your time.

It's so funny how they forgot to take off the security tag after the item was purchased obviously because they don't pay good attention to what they are doing. But then you come back to return the item and they take it off. Lol I guess it's for the next customer to purchase it, they don't have to hassle read more

Horrible horrible service. Not one person acknowledged me didn't say hi but I did notice they acknowledged everoyone else who walked in.. After me. So if you have tattoos and look different.. I felt they were passing judgement! Very very unprofessional. Someone could have made awesome commission off me today.. Lol on you.. Please hire fun enthusiastic people. Reading all the other reviews it makes sense read more

Walked in yesterday to buy some shoes. GREAT!!!!! Service from everybody especially Danny he is a good multitasked and was helping like 3 customers at a time and helped me with my 3 shoes that I wanted to see. Very patient and very helpful. At the end only bought 2 pairs of shoes ... :) read more

The only store in the mall that had the style and size Nikes my daughter was looking for. Young man named Carlos helped us out and was pleasant and very helpful. Used to be my go to store growing up in the Valley and it didn't disappoint this time around. I'll be back. read more

It takes a lot for me give just one star and well, I'd give zero if I could for these guys. Absolute worst customer service ever. Didn't greet me upon my arrival. Acted busy despite it being 10:05am and I the sole person in the store. When it came time to exchange the shoes I bought the night before for a smaller size, I was treated as if I was a criminal and stole them. Don't go to this location and don't have Carlos help you. How they stay in business is beyond me. There are many other shoe stores in the Northridge mall that will gladly take your business. This isn't one of them! read more

1st they tried to sell me a substandard pair... thankfully i inspect before buying... then they had to order another pair... so i pay and wait... no email no text, no phone call... then i go back and they have THE WRONG FUCKING SHOE... So i waited a week for nothing... they made no attempt to rectifying no discount no nothing... then when i ask for my money back thats when they start trying to be helpful... FOH!!! Then i call corporate and the ONLY option they have is to leave a fuckin message... FUCK THAT PLACE read more

Worst customer service experience I've ever had. I would like to think of myself as a kind, well mannered person that understands that people in sales deal with a lot. The rest of the staff was nice and helpful but the manger mariela who I had the misfortune of ringing me up was one of the worst people I've ever had to deal with. I was using my mileage plus x app (great app to earn travel miles) to make a gift card right in front of her. Something I've done 100 times before. She said she wouldn't accept it. I asked why she said it's store policy. (Not corporate policy but store policy) i called champs customer service and they spoke with mariela she said the same to them that it's store policy. When she handed my phone back the customer service rep apologized but said she can't force mariela to do something that she doesn't want to do. So now I'm stuck with $100.74 gift card that I can't return. The only time mariela smiled was when I walked out of the store as if she won some how to be a bad person award. I will NEVER shop at champs again. Corporate obviously has no control over their stores and are clue less when it comes to judging what is worthy of a position in management. Maybe they give extra points for eye rolling and attitude read more

Been coming to champs for a minute now and all their selections are fresh as always. The customer service reps are some of the best, super helpful and really knowledgable. I'd personally like to thank Mariala for helping me out personally. A Truly pleasant experience every time. Plus they got good deals on a lot of their inventory. read more

The workers from this shoe store don't know what they are doing. Especially that cashier girl

I went in and bought a Cavs basketball Jersey on a Saturday (June 27, 2015), went home, took the tag off and put on the jersey for fitting; the jersey was a bit too small as I mistakenly bought a "Youth Size - Large". I went back to the store the following Friday to possibly exchange it with the right size; found that there was no more size that will fit me and went ahead and decided to return the merchandise... I was assisted by one of their associates, inspected the merchandise and was told that he's not going to accept the merchandise as the tag was o"Off" and that the associate was claiming that it was worn. I explained to the associate that "Yes, I took the Tag off and tried on the jersey at home for fitting and found out that the jersey was a Youth-Large. The associate then started laughing hysterically towards me and his other associates with a high toned of voice stating "That he was done with this conversation, I'm not going to accept this merchandise" I felt like he was making fun of me, and note, there where other customers at that time... Feeling embarrassed, I requested for a Manager, the associate then informed me that he was the manager and named himself as "DESHAUN." I asked him for a return and inspected the jersey with him, but he continuously laughs at me with his other associates and started walking away, I told him that as a customer, it is my every right to return a merchandise that I am not satisfied with, as long as the merchandise was never worn and with a receipt, he then replied not in this store...I informed him that I will be calling Champs Customer care to report this misconduct and mistreatment I experienced in this store, he then replied "GO AHEAD." I called the customer care at 1-800-999-0557, however customer care was closed due to the observance of 4th of July...Upon my exit from the store, the self-pronounced manager-DESAHUN looked at me mockingly and was laughing with his co-associates..I saw one decent associate at the end of the store in which I won't mention the name for his protection, but was told that "DESHAUN" was not the manger as he claims himself to be, but was just an assistant manager... I am a professional, and work with my clients the way I want to be treated with, I give respect and shows my clients with dignity as I expect it from others, but the showmanship of professionalism in this location was a big disappointment... I hope that this location and this specific employees does not reflect the character of all CHAMPS branches as it is a complete shame and embarrassment to its corporates!!!! read more

I don't usually write bad reviews but I have to say that this particular champs and the management here are horrible!!!! The worst customer service, and very unhelpful. Thank you for slimming down my tennis shoe options!!! You're fired! read more

I love this store!!!!!! Best selection on shoes anywhere! Great costumer service though the employees did seem to be playing around too much I still got great service from Mike. He had so much knowledge on shoes and was so helpfull! You definitely want his help when it comes to buying running shoes he really knows what he's talking about and he's so tall you can't miss him! read more

Just walked out of that store. You can find the same shoes at Footlocker and Shoe Palace. I walked in and wasn't even greeted. I was looking around at both men's and kids' for a while, but no one asked if I needed any help. Actually, ALL the employees were standing in the middle conversations with someone (not even about shoes). So the customer service is terrible. I'd rather just go to Footlocker or Shoe Palace. read more

Let me start off by saying most of my past visits to this Champs location (Northridge Mall, CA.) have not been very pleasant. The service was anything but good. And due to their lack of good service kept me away and searching for my shoes at other stores such as Finish Line. However, out of an act of desperation I needed to buy a last minute Christmas Gift. I needed to buy a par of Jordan Flight Flex Trainer 2 in the color Gray and Black size 10 1/2. All athletic shoe stores sold out on this style shoe and size. I called everywhere and could not find them. So reluctant to contact Champs I took a visit to their website and discovered they had s few pars left same style, color and size I was looking for. I called their Northridge location and spoke to Natalie. She was EXTREMELY POLITE AND VERY HELPFUL. I asked if she would help me out by locating these shoes in their inventory. At first she said she could not find them. Then after putting me on hold for a couple of minutes she came back to the line and said they do in fact have one par remaining. Natalie said she would be happy to put them on hold for me. Natalie took my name and said they would keep them for me until I come by to pick them up that afternoon. Natalie was very assertive and showed genuine concern for my needs as a customer. Looks like Natalie turned my negative point of view around on Champs. They are lucky to have her as a representative for Champs Sports. read more