Outstanding customer service!!!! I always have a pleasant shopping experience at this Chanel…read morelocation, overall! Shoutout to EVERYONE at Chanel! I came in for nail polish limited edition colors! I purchased ALL colors. Their quality is amazing, and I'm enchanted with each collection for decades. Word to the wise...... as soon as a new season of Makeup collections arrive, grab them especially if they are limited edition colors! If they run out, then keep trying other boutiques or department stores that carry Chanel makeup. Don't snooze before you lose, and miss out on fabulous colors and shades that come out each special collection! So happy I went to this store, located in Fashion Island. This place is clean and tidy and well organized! Highly recommended! After all, this is Chanel!!!

Booked the $150 1-hour appointment online and was assisted by Julie. I was early and one of the…read moreother reps offered me a seat and water while I waited. Julie asked about my routine and found the exact colors to complement the four weddings I am attending this year. For anyone who has very little makeup knowledge like me, I highly recommend this service.

Went on a saturday morning, 1/17, and had the BEST service and assistance from JASON! He was so…read morenice, welcoming, kind, positive vibes and helped me a lot with my exchange inquiry in-store. He made my experience smooth and seamless, took his time helping me find the right size, was patient, and never once got irritated. THAT'S what you call exceptional customer service & I thank him from the bottom of my heart for his worldclass customer service, THANK YOU JASON!!!

LUV LUV my CELINE TRIOMPHE sunglasses…read more Not gonna lie, very spendy $$$$. More subtle luxe if you're in the know.. Stellar service.. with considerate beverage offerings for shoppers. This store is spacious. Wonderful selection of ready to wear, shoes, handbags, and I noticed their fine jewelry recently. Beautiful interior and sometimes the models showcase their ready to wear.. Can't wait to check out their lux gym gear next. Need some Celine dumb bells to motivate me to work out, LoL!!!

Bought a cute little summer bag at this location. The store is small but had a nice selection of…read morebags and accessories. Service was awesome, the girls working were incredibly sweet and helpful. Will definitely be back for future purchases!

I had bought some purses online and decided to return them. I went to Clare V. Lido Village and was…read moregiven incredible service by Alex and Claire. They were nice enough to explain to me how to park, even though I had gone to the wrong place before getting there, and had much patience with me. They did not make me feel uncomfortable because I was returning things, and I did buy other things. But these ladies were kind and generous with their time.

My wife loves Brighton. I bought her first Brighton purse probably 20 years ago from the Mission…read moreViejo location and created a monster. This location is much smaller but still manages to fit everything in. Every staff member is extremely friendly and helpful. Per my wife's review we've been coming here for 16 years. For bored husbands like me they're quick to provide chilled water and usually have cookies. Smart to keep us distracted while wife shops. I bought my wife some Apple Watch accessories for this Christmas which they wrapped beautifully for me. Men, they have fantastic high quality Made in USA mens belts. They're tucked away in the back corner. I've been wearing their belts for 20 years and they're excellent. Besides sells you can bring all your Brighton products for cleaning and repair. After the warranty period it's not too pricey and they'll get it looking good as new.

It feels so good to feel like a real person again and get out in the world and go shop again…read moreinstead of online & shopping just on Amazon Laura, Connie, Linda, shomari and Lynn were so professional and sweet. I love my purse Thank you for all your kindness

Chanel and Ashley were absolutely amazing last Saturday while helping me get my wife's Mother's Day…read moregifts ready. They could clearly see the stress on my face and immediately stepped in with kindness, positive attitudes, warm smiles, and an incredibly quick turnaround. Their help quickly brought my heart rate down and made the whole experience so much easier. Exceptional customer service is hard to come by these days, but Chanel and Ashley delivered it in a big way. I will definitely be back. Thank you, ladies! Nordstroms - 2043 Westcliff Dr. - Suite 103 NB, CA 92660

This is a message for Christopher, he's one of the store managers at the beautiful, fashion island…read moreNordstroms, in Newport Beach. He was so helpful and kind to my 86 year old Aunt!! She is a regular shopper at your store. We had dinner in the cafe the night before, somehow my aunts small leather wallet had fallen out of her purse and on to the floor in the Nordstroms cafe. We had an excellent dinner, as usual. We didn't realize until we arrived home later in the evening, that her wallet had fallen onto the floor of your restaurant Of course my aunt was upset that this happened. At the time, so didn't know exactly where she lost her wallet. All she knew was, it wasn't in her purse. We decided we had no choice, but to wait to speak with someone at the store early in the morning. Early the next morning, before the store opened, we contacted the Nordstrom lost and found. We spoke with Christoper in the lost and found department. We shared with him our dilemma and he promptly called us back and found my aunt brown leather wallet. Christopher arranged to meet us outside in front of the store, before the store was scheduled to open. We gave him a phone call when we were outside the store and he met us outside. Wow!! We were so happy!! My aunt was thrilled her wallet was found and everything was secure. Christopher was so polite and professional, he was able to reassure my aunt early that morning, that he had her wallet and everything would be fine. We appreciated Christopher's efforts so much!! My Aunt was thankful we were able to connect with Christoper and that her wallet was completely secure, We are truly grateful for all Christopher's efforts. Thank you so much for having someone as professional and kind as Christopher. He made our day!! After we picked up the wallet from Christopher in front of the Fashion Island, Nordstrom we were able to make our appointment to the DMV in Costa Mesa with my aunts wallet and drivers license. We wouldn't have been able to make the appointment without my aunt's drivers license!! Thank you so much to Christoper, he went above and beyond with kindness to help us!! Blessings to him!! We sincerely appreciate Christopher!! Have a beautiful day!! Please make sure this review gets to him. Thank you!!

I've been buying jewelry from May Martin at the Lab since they first opened. I remember when they…read morehad a small pop-up, and I was really excited to support the brand. One of my favorite pieces has always been the Opalite necklace. Over the years I've probably purchased at least five of them. At the time they were around $25, and now they're listed at $48 on the website. Unfortunately, the most recent one I purchased broke within a week or two. I stopped by the shop today to ask if there was anything they could do--whether that meant repairing it or offering a small discount toward a replacement. Nothing was offered, and the interaction I had (I believe with May Martin's mother) felt dismissive and uncomfortable. I was told the necklaces looked tarnished and was lectured about how to care for them. In reality, they had been sitting in a drawer for a year or two because I wasn't sure what to do after the chain broke. I understand that things can break and that policies vary, but customer service matters. Even a simple apology or a small gesture--like a repair option or a 5-10% discount--would have gone a long way toward creating a better experience. Unfortunately, the interaction left me with a bad impression, and I don't plan to return. I'd recommend looking for higher-quality pieces elsewhere.

Such a cute place to find gifts! I bought a brass keychain. Wanted to shop longer but husband said…read morewe had to go. But i saw so many earrings and necklaces I would have liked to get or give. This shop also makes me want to live in a cute trailer! You must check it out!

They have cutest little furry purses in here and all different colors and I want some. I like the…read moreblue one and love the material! They have facial oil too that smells so delicious.

Came by here today for the first time to check out the store and the minnow pop-up for their latest…read moreresort collection. Staff were friendly and parking in the lot requires validation for 1 hour free. Nice subdued color palette for the clothes here.

Five stars and all the accolades for Persia!…read more I was in town visiting, and while strolling the mall with my husband on Friday evening, I noticed there was a FASHIONPHILE store. When I got back to our hotel, I went to the website and searched for handbags that were available at the Newport Beach location. An iridescent 19S CHANEL jumbo flap caught my eye. I also noticed that there was a sale in honor of Lunar New Year. The following day (Saturday), I spent some time shopping, and I actually forgot about the purse at FP. When I got back to my hotel room that evening, I opened my phone and my last search was there and it was that purse! I decided to call the store to see if I could use the online coupon in store and to confirm availability of the bag. 1. I called and Persia picked up on the first ring. She was bright and super upbeat. She confirmed the store was open until 8. I asked if they were open the following day (Sunday), and she said yes, but the store would close early. I then asked if the online coupon would work in-store, and she said yes and it ended tomorrow which is why I should totally come in to the store today. I then asked about the bag I was interested in. She was ecstatic and said the bag was totally available; someone came by and put it on hold and the said they'd be back at 6, but they didn't show up (it was now 6:30), and she would put the bag on hold for me. I said I would walk over from my hotel. She said she'd see me when I arrived. Five stars for convincing me in the most positive way to leave my hotel room to spend money! 2. I arrived and there were two other customers in the store. The door remains locked during business hours for security purposes. I figured I'd have to wait until the two other women left, but Persia came to the door and welcomed me. I said I was there for the purse. 3. Persia was so welcoming and so kind. She was able to manage me and the two other customers in such a kind and patient way. She literally made me feel like I NEEDED this purse. Hahaha She guided me to a bench and told me to play with the purse. She pointed out how rare it was to find a bag like this in excellent condition. She noted the stickers still on the hardware. She also asked me if I wanted her to model the purse so I could see how it looked in different lighting. She also offered me cold water. Persia was on topofit! 3. Once I said I would purchase the bag, she was super excited and said she would pull a few other iridescent options or similar options for me to try. She did this while still assisting the other two customers as well. While I didn't end up liking any of the other options, I was glad to see them. 4. Persia said she would go get the purse packaged up. Her co-worker came out to assist with the sale. That's when I learned that Persia was new to the store/company! He wanted her to be present to see how to complete a sale. When she came back, she said she found a CHANEL shopping bag and said she wanted to give it to me in order for me fill even more special and good about the bag. I actually went to Neiman Marcus earlier in the day to spend some cash. I wasn't really acknowledged in multiple areas. It took over five minutes to be acknowledged in the shoe department. I went to Louis Vuitton, and the sales associates didn't seem like they wanted my business. They encouraged me to buy things online. The beauty department didn't have anyone who seemed to care for my money, either. Persia was a breath of fresh air and this is the type of experience every shopper should have in any setting no matter what they look like. Persia was so kind, personable, and energetic. I had a wonderful experience at this store, and even after being a FASHIONPHILE online customer for many years and even visiting their other stores, this is a standout experience. Thank you, Persia!

I bought my LV messenger bag at their Spectrum location and wanted to check out this smaller store…read moreat Fashion Island today. They have a beautiful coffee table book for $120 and it's iconic! I like the lady who works here. The purse supply are not as great at their other stores but it's fun to look!