Our truck was making a strange sound. This was our first time here. Carl was our tech and he was…read morevery knowledgeable and professional.

Always very honest and friendly. They saved me a lot of…read moremoney on repairs while other mechanics were not transparent about the car issues.

No complaints. I came here for my state inspection. I was pretty much in and out, and the cost was…read morereasonable. (However, I do not have anything to compare it to as I am from GA and it was not required there). The design of the entry and exit are a bit awkward to me. The employees were friendly, and the waiting area was clean. They did not try to sell me on any other service. I would come back.

Horrible! Worst experience ever! I took my car in for an annual inspection within 2 minutes I was…read morecalled outside for them to tell me I needed a new filter, my brake fluid was low and 'rancid' and I needed a new drivers side wiper (convenient since they have a huge rack of wiper blades in the waiting room). This was a HUGE scam I was forced to pay $23.75 for an 'inspection' and left with a 'fail'!!! I took my car over to a State run inspections only location they affirmed I was being taken advantage of with upselling!!! How unscrupulous the manager would not even talk to me or my husband who I got on the phone ... Don't waste your time or money!

Had a tire with a leak (nail). Told us it could not be repaired, needed a new tire, replaced…read more told us rear brakes/ rotors needed replaced. Final activity: 2-new tires New front and rear brakes and rotors Front alignment Cost-$2342, expensive! Duration 2 days. Brakes/rotors price was 2x last year. Staff was very accommodating and help

At the end of our week long road trip in our 2012 Corvette Grand Sport, our right rear tires went…read morefrom 23psi to flat in a very few minutes. We were fortunate to be able to seek out a local place to assist. We requested to have the tire looked at and plugged if possible; just our luck it was a large bolt on the juncture of the running space and the side wall, making it not repairable. But this wonderful gentleman said, have a person at our warehouse and I will call and have them bring back the tire, take your car in as soon as it arrives and get you on the road. The cost we both thought was as we expected for a rear Corvette tire. If you ever find yourself in need this is the place to go! Thank you all so very much

This was my second time coming to this Precision Tune as it was as recommended to me…read more Both visits were for an oil change and to have fluids topped off. It was a busy day so I was in there for about 2 hours. From what I was told in my first visit, they operate on a first come first served basis. The wait wasn't an issue for me because it was semi expected. Although it's an auto shop, dirt & grease spots are expected; It's in need of a gooooood deep clean in the waiting area. The Staff seem kind. I didn't think to check my wipers before I left the lot but the next day when I did, it was still empty. That made me think if they did not top off the fluids did they do the oil change. I lifted the hood and to my surprise the coolant hose was not inside the reservoir. The oil had been changed thankfully but they were moving too fast. This could have went so far left if I did not lift the hood up in time! I surely don't want or need any issues with a car I've had only for a year.

I took my car to this shop because it was approved under my CarMax warranty, and I truly wish it…read morewasn't. This was one of the most frustrating service experiences I've ever had. Within one week, I had to go to the shop four separate times due to poor communication and constant changes. On my first visit, I was told over the phone I would need to drive the car for a week after a dye test. When I arrived, I was told something completely different--that I needed to bring it back within a few days. After following their instructions and returning the car, they completed the evaluation and got the work approved. I then tried to schedule a time that worked with my job and confirmed a Wednesday drop-off. However, I was pressured multiple times to bring the car in on Saturday instead. At one point, I was even told I "wasn't supposed to drive off" with my car--only to then be told they couldn't actually do the work that day. Eventually, I agreed to Saturday just to move things forward. I dropped my car off at 9am on Saturday and was told it would take 3-4 hours and that my car was next in line. After sitting there for about 6 hours untouched, my mother received a call (not even me) saying the work could not be completed and I would need to come back again on Wednesday. When I returned Wednesday, the experience got even worse. The staff was noticeably disrespectful, and any sense of customer service that may have existed before was gone. I was again told the work would take 3-4 hours after dropping it off at 9am. By 4pm, I hadn't heard anything, so I called--only to be told they had been trying to reach me. When I asked them to confirm the phone number, it had been written down incorrectly. They also had my name recorded wrong and continued using my middle name. What's most frustrating is that they somehow managed to call my mother previously, yet claimed they didn't have another number on file. This entire process was disorganized, unprofessional, and disrespectful of my time. I would not recommend this shop to anyone and will not be returning.

Amanda was awesome and sweet. They did our inspection (and reinspection) quickly and were clear on…read morewhat to do to pass reinspection.

I went in to get an oil change in a transmission fluid change. The first technician messed things…read moreup a little bit, which is not hard since I have a Volkswagen Atlas and it gets funky. The manager Thomas took it upon on himself to fix everything even ordering new parts for free. He wouldn't rest till it was perfect. They are honest transparent people can't recommend that enough. Love this place.

First of all, they have a professional, accommodating staff. I came in on a Sunday afternoon with a…read moreflat tire, needing a patch job. They were a little busy and it took 45 minutes for them to get to my car. But thankfully, they were able to patch my tire up and only charged me about 23 bucks. That's much better than the $200 or so I would have spent to replace it. My total experience took about two hours, which was a little long, but at least it got done correctly.

I called several places that were either closed or couldn't help us till the next day. When I…read morecalled Firestone Micheal picked up right away. I explained that I had a tire just blow out on the highway, that I had a spare and just needed someone to change it. He said they could do it if I could get there. We're traveling in a sprinter that has dooley tires in the rear. Arrived approximately 12:30pm was out by 2pm. So thankful for him and his team! Courteous, respectful, attentive, and professional.

These folks are the real deal. Received an ad in the mail offering a second opinion. Perfect timing…read moreseeing as I was dealing with an odd noise issue and needed another opinion from a prev mechanic. Yesterday I went in for a diag, even though the shop was full they got my car in pretty quickly and let me know the exact issue, along with a clear video showing the cause of the noise and duplicating the exact sound I've been hearing. They ordered the part and finalized the repair today. My car is running so smooth it's crazy! Had a smile on my face the whole way back home. I will trust this shop with my future business.

Beware, they take advantage of young women. My daughter has paid a lot of money on several repairs…read moreand none of them were handled properly. On one repair, they replaced spark plugs only to find out later that the spark plugs they put on were used. Their mechanics have given her incorrect information about what was wrong with the car, even though they did diagnostic tests and charged over $100 for the test. So far, none of the repair experiences have gone without problems, in spite of charging her spending several thousand. As a customer, she expects the mechanics to know what they are doing, fix it the first time and not take advantage of her. Needless to day, we will not use them again or recommend them.

I have 4 cars that will I will never bring here again! Was quoted an oil change + inspection…read more.. almost $200!!!! Insane!

This place sucks. I brought my car here, the people are so mean and racis. I tried coming back…read moretwice and both times they rejected to serve me, I tried doing inspection and just because I didn't have my registration.. they denied it and not even with the title of my car. They are so disrespectful. This place should not be open at all because it sucks in general. I asked to speak to the manager, and when I spoke to him he told me he didn't care.. so I do not recomm this place at all.

These here are Facts: in late June my car was towed here to replace two flattened tires & take a…read morelook @ brakes One Calendar week & $3.4K later got car back with new tires. However the brakes felt/worked *exactly* the same Another much more competent garage/set of mechanics confirmed both Master Cylinder & Booster had been replaced This place is good for Inspections, tires & oil changes - don't go there for anything else Do appreciate owned by local family and front desk people very nice/personable

This is a warning. Don't take your care here. I had a slow leak in the front tire of my 2015…read morePrius. I dropped the car off and they said it would be ready before lunch. I received a phone call from them at lunch time and they told me the tire could not be repaired. They also told me that my other three tires were down to 2/32" of tread (2/32" of tread is the minimum to pass NC safety inspection). I was surprised by this since the tires weren't that old. He convinced me they were no good so I told him to proceed. He also wanted to do a four wheel alignment. I told him to proceed. When I got to the store to pick up my car, I asked to see my old tires. First I asked to see where the sidewall damage was that kept them from repairing the original tire. They couldn't show me where the damage was. I left that alone and looked at the other three tires. There was nothing wrong with them. They had over 5/32" of tread left. I got mad. When I asked for the printout on the alignment, they told me they couldn't show me that because the alignment printer was "broken". I got even madder. I should have made them remove the new tires and put my old ones back on. The representative told me he wasn't going to charge me for the alignment and was going to give me the tires at "his cost", which was $100 each. I just wanted to get away from them so I paid it and left. As I drove away, I realized that my steering wheel was not straight. This is something that is adjusted during an alignment. I immediately took my car to a trusted mechanic who checked the alignment and said it was out of alignment. I had him redo the alignment.

Shout out to Toya who was super friendly and helpful during my oil change today. She offered really…read moregreat customer service and I appreciate being able to talk to a woman who understood what I needed.

What a frustrating experience. First of all, you can barely hear the manager when he speaks. I…read moreswear, he smokes something. Most of the staff was smoking, I did see a few packs of cigarettes around. I came in with a flat tire, trying to get it patched. I also had a damaged stud after it broke off the wheel while still inside the lug nut, thanks to roadside assistance. I even brought over an extra lug nut and stud from an auto parts store that was recommended to me. But the staff said they couldn't use those. So they had to use their supplier and it took over an hour to get the part. They actually had to go out to get the right parts, which was good of them to do. They also replaced my air cabin and filter I didn't come in asking for them to be fixed, but at least they made me aware of it and I appreciated that. What frustrated me is the tire was patachable and they didn't do it. They simply removed what was left of the stud and them put on the new parts with my spare still on the car. So they then told me to go down the street to Firestone to try to get the tire patched. That turned into another 2 hours over there, but that's for another review. But the worst part is they charged me $145 in labor. And they couldn't even finish the job correctly. I could understand a small charge for the air filter. But $145 just for labor is insulting and inappropriate. My total bill was around $230. To total it up, an hour and 45 minutes is what I spent in that office, and for most of that time there was only one other customer. It's not as if they were backed up with a lot of Sunday afternoon jobs to do. I have had good experiences with other Jiffy Lube locations in the past. I will never visit this one ever again.