Purchased a car here with not trouble at all--everyone was fairly nice and not pushy. 18 months later I am getting one of my free oil changes when it is discovered I have pick up a nail in the tire and the tire will need replacing--which is all true. Manager tells me it will take an "hour or two" to get a tire. I wait just under five hours and leave without the tire. I then make a call to my favorite nation wide tire store chain and get it replaced within an hour. While everyone was polite I am not sure why it should take over five hours to replace a tire. read more

My initial experience wasn't great. However, after discussing the issues with the Sales Manager I was given a great deal on a new Colorado. The salesman was a younger guy named Wes Ereth, and he was very helpful and helped us find the perfect truck for us. He even drove down to Tuscon to pick it up from another dealership. read more

I own only Chevrolet products and since moving to the valley 4 years ago, I went to trusted specialty shops for recommendations for dealership sales and service. Chapman was the overwhelming favorite and I have had nothing but "great" service and pricing. When it came time for employer to purchase new trucks for the fleet - I directed them there and 4 vehicles later, they were convinced too. read more

We first came into Chapman Chevrolet hoping to checkout a 2016 Chevy Equinox. After viewing the Equinox, which was very nice, we decided a Chevy Traverse would be better suited for us. Carl helped us out and he was absolutely amazing. He was incredibly knowledgeable about both vehicles, and was an absolute pleasure to work with. I love our new Traverse and highly recommend Carl and Chapman Chevrolet. Great experience. read more

It took 2 hours to change the oil. I was told that the tires had been inflated and rotated, however, there is a distinctive mark on one of my tires, indicating that the tires had NOT been rotated. In addition, only 3 of 4 of the tires had been inflated. Prior to dropping the truck off, all tires were at 32; afterwards, 3 of the tires read 35 while the back left still read 32. This was my last 'free' oil change so I will be either changing the oil myself or go to a local place in my town. read more

I came in as a single mother of five in March of 2017 and trusted Chapman to help me find a used car. Chapman sold me a 2012 Chevy Captiva. It has been in and out of shops since I bought it. Chevy is aware that this car has major electrical issues that cause everything else to go bad. There are so many complaints under "Captiva electrical issues" on the Chevy forum. All of the same issues this car is having. I have spent $4500 on a new transmission, $520 on having dealership change battery cables, bought a new battery, spent more having it checked for electrical issues over and over and now the compressor for the air conditioner is out because of a part that's bad. I'm told because of the way the car is built, the entire thing has to be replaced at $1500. The car is still experiencing electrical issues as well and have been told the ECM needs replacing, which is another $600+. That would mean I will have paid over $7000 in the year and a half I've owned the car, which is more than half the purchase price! That is ridiculous! I have been told by several mechanics that this car is a lemon. Chevy was aware and sold it to me anyway. Shame on Chevy. I still owe $7500 on the car and it's not worth that. I just want out of it. read more

It took several visits to Chapman to get the service done properly. Last visit, I was quoted $850 for changing the positive and the negative battery cables, stating that they were the culprit of the Engine Light coming on (which came on right after left Chapmen after performing work on my truck). Another car repair center told me yesterday that during Chapman's last service visit, they disconnected the battery cable to work on the truck but cable was not tightened again after work was done, which caused the engine light to come on and nothing wrong with the cables. I was charged $100 by Chapman for reading the engine light code, that anyway was caused because their mechanic did not tighten the battery cable after his work on the truck. read more

I just purchased a 2011 Camaro from Matt McLeod over at Chapman Chevrolet. We went to many chevy dealerships in the valley and none of them treated me with as much respect. They were very straightforward with their prices and were willing to work within my budget to get me what I wanted. They gave us the best deal and made buying a car a much better experience than expected. Matt actually talked me into getting a cheaper model than the one I originally went in for, which is unheard of in the car industry. I would highly recommend Chapman Chevrolet especially Matt McLeod. read more

I bought my 2015 Chevy Equinox back in January and I have been loving life ever since! Great gas mileage and such a smooth ride. I took it in for it's 1st servicing and the staff had me in and out in no time at all. If you're looking for a great deal and friendly staff, Chapman is the place to go. Thanks Syed! read more

I have purchased two cars from Chapman, each with a negative experience. The first time I purchased was out of necessity and a program they offered. I went back to purchase another car due to my previous one being totaled from Phx hail storm. I ended up buying a 2010 HHR, Jackie the sales lady was very nice and straightforward. When I had to go to finance, that is when the niceness ended. Travis Hart was the finance guy that helped me. I had very specific requirements, how much I wanted to pay a month, how much down payment I had. I was not unreasonable, and my final request was I did not want to leave with a car only to be told 3 days later they needed more money or bring the car back. Well that is exactly what happened. I had everything I needed when I left the lot with the car, put an extra $500 down, and even raised the monthly payment by about $30. About a week later with the threat of having me arrested for stealing the car I was told I had to come back they wanted more money, a higher monthly payment I needed to have a cosigner, blah blah blah. I was so upset, didn't know what to do as the towing company had already taken my other vehicle for the insurance claim. They basically bullied me with the threat of being arrested into more than what I was comfortable paying. The car also needed repairs that took them over two weeks to complete, the alarm/remote is still not working properly, and now my key is stuck in the ignition with the car on. I will NEVER return to CHAPMAN Chevy ever!!! read more

2 weeks ago i went to chapman chevrolet on baseline road in tempe arizona to purchase a used truck. i wanted something that was used and older, i was shown 3 trucks in the bullpen that were over 100,000 miles each with flat tires and key scratches all up the driver's side. these were worth maybe $2,000 each but they were asking $10,000 after tax and cleaning, oil changes, etc. i turned them down and assumed just by the car salesman's attitude that they thought they were going to give me $1,000 trade-in on my cadillac. i was still open to purchasing a newer used truck, but never heard back from the car salesman after him telling me that he would attempt to find me something in my price range. don't bother going here to buy anything if you're not willing to spend $30,000 or more, they can't be bothered. and, people wonder why no one likes car dealers, this is why, you're a dollar sign, not a customer. this left such a bad taste in my mouth, i'll never go to a "dealership" again, i'll just buy off of craigslist, and you should too. scott snyder tempe, az read more

The service man I had was absolutely awesome! His name is Sergio And i think his last name started with an "M". But he helped me out with an outage and I wanna say thank you and I will definitely will be coming back and requesting him. He gave me all the information what was wrong and what i could do with the opinions he gave me. Thank you Sergio! read more

There is a complete lack of integrity and honesty at this dealership.. they had a truck listed for sale that I was interested in.. I came in to look at it and it was exactly what I wanted, they immediately tried to bait and switch me which should of been my first sign to walk away. I set up an appointment the next day to finalize paperwork, and pick up the truck, and so that they could have some things repaired on the vehicle. I showed up at the appointment time and nothing had been done, waited 2 hours past that time to find out that they had lied to me about the interest rate.. They told me they would call me they were just waiting to hear back from the bank since it was a Sunday.. 2 days later I got a call that they sold the truck out from underneath me to someone else when we had signed paperwork for the truck and started finalizing the purchase What a joke! Shoddy business, and no knowledge of customer service and basic communication skills. read more

Tried to charge me 700 for battery and 2 battery cables. $380 with tow after I whined.

I took my car here all of 2013 and part of 2014 and always had great service. I then switched to Firestone for service and minor repair because it was a lot cheaper. This week I had a problem which seemed like transmission but I am not knowledgeable about cars, that is what I pay others for. I made an appointment, took the car in at 7:45 AM, waited over an hour for the courtesy shuttle which I finally had to go find someone and ask about because no one came to check if there more shuttle passengers (there were three). At 1PM, I called my service advisor and got voice mail. I waited 30 minutes, no call back then called the main number and was told he would get the message. About 15 minutes later he called and said they had not looked at my car, they were busy and short handed. He said it would probably be the following day (Friday) before they looked at it and if it was transmission, it would be the middle of next week before it was done. He said I should leave the car there until they looked at it. I explained I have no other car or a way to get around. However he did not suggest a loaner car (turns out they had none available), help me get a rental, nothing and made me think I had no other options but to leave the car. I had also asked to have a light looked at and they didn't do that either. So after having my car about 8 hours, they did NOTHING! I found a ride, picked up the car and took it to Aamco. They told me after a 5 minute drive, it needed new spark plugs, the transmission is fine. I will NEVER go to this place again!! read more

I actually bought my vehicle in east mesa, but live really close to Chapman and have been using them for service. Well, until today anyway. My wife's HHR ignition shut off back in 2012 and we brought it in. Yes, the exact conditions described in the recall. They replaced a part in the power steering motor under warranty, $100 deductible to me. A few months later we got the recall notice, and MANY months later we were told they have the part for us, that service was done today (7-10-2014), The recall form indicated that if you had already paid for repairs you still need to bring it in, and you could submit the receipt from the prior repair with another form for reimbursement. I was shocked when the service rep refused to submit this form even with our receipt attached to the work order. He told me that since they replaced a power steering part it was not related to the recall. My wife's car did not shut off because of a power steering issue though, even if that's what you found to fix. The power steering was working great, so long as the engine stayed on. Her car just went dead on the road, that's why I brought it in, that's why I spent the $100. Them writing it up as a power steering problem makes me believe they knew about this a long time back. And even if it were decided that this should not be reimbursed, shouldn't the jerk service rep have submitted the paperwork for review? Especially at the request of an angry customer that you've already inconvenienced twice with your shoddy product? Furious. I wrote off the hundred bucks a year ago, that's not the issue here. Our treatment seems especially egregious in lieu of the hammering they've taken in the press as a result of the crappy product (read multiple recalls). How dare you refuse to submit my claim! Worst service rep ever. They've seen my last dime and it's a shame, so close, and I always try to spend my dollars as local as possible. I figure local business sponsor the local little league teams and such and consider spending local doing my part. I bought my Fusion at Berge 4 years ago, service has always been quick, courteous and easy. Go there. Too many recalls with this manufacturer. read more

Went to the Quick lube area (emphasis on "quick lube") and was greeted by a representative almost immediately. I had advised him that I needed an oil change and one other small issue corrected (tire rubbing on front plastic fender) and he advised me that it would be about an hour to hour and 20 minutes. I said that's fine I will wait. So I waited and watched numerous people come and go which showed up before and after me both, and still no word on my truck. At approximately 2 hours in, I inquired about it and he said its in the wash rack and it will be right out. I had asked him "They fixed the fender right?" to which he replied "That's it" and pointed at me as if he knew he had forgotten something. At this point I had been waiting for a little over 2 hours. He came back in the room a few minutes later and said it will just be a few more minutes "almost done". I waited almost 3 hours before I saw my truck, which after coming out of the wash rack was still dirty and had dirt smeared across the doors from the towel dry. The inside of the wheel wells were still muddy and not cleaned. Now I know that this is a complimentary service you provide, but still, why waste the effort if its not going to be done professionally(On the plus side, my windows were clean and most of the bugs where washed off the front). The work was completed as requested and my representative was very nice and polite but did not apologize for the delay or take ownership of maybe forgetting to tell the mechanics about some of the work needing to be completed. I understand this is a very busy area of the service department but better emphasis should be placed on quoting customers accurate times and completing work without having to be reminded or asked by the guest if something was done. I had to cancel and reschedule an appointment due to this 3 hour oil change. Should have probably done it myself at home. Pretty disappointed for my 1st visit. I hope the second one is better. read more

If I could rate this 0 stars I would. Absolutely the worst customer service I have ever experienced. Went in for an oil change which I had previously called in to reserve an appointment. I arrived 5 minutes ahead of schedule and they still had my car wait behind three other vehicles. I had them add the tire rotation and run the vehicle through the car wash as well, but when I went out to pick up the car it had not been washed! I asked them to run it through, which they estimated to be about 15 minutes. Already frustrated I opted to wait, when 45 minutes later they had finally returned the keys! Both times they parked the car in the absolute farthest spot from the customer waiting room, and the car isn't even that clean after the fact. My main issue here is the lack of integrity of this company. They did not do what they said they would do. If they were honest about their service then I would have been able to make a decision on whether or not to use them. They have completely lost my trust. read more

Terrible service and don't even get Marty involved in anything. They leave your car unlocked in the parking lot so anyone can go inside it. Jeff is rude and they do not stand behind the cars they sell. Save yourself a lot of heartache and go to a different dealership! read more

I made an appt. to take care of a recall I received for my Silverado earlier in the summer for emission issues. I specifically said multiple times that my need to go through emissions for license renewal was the impetus for doing so. Said work was done and two days later after a hot, half hour wait in line I promptly failed the test, them saying the computer had not reset properly. Returning to the dealer I was told for the first time I needed to drive 25 to 50 miles before all was again in order and I had only driven 14. Apologies were offered, yet I only describe my irritation in hopes that this may save someone else from the same aggravation I am experiencing as I go to the DMV yet again this week. read more

I went to Chapman Chevrolet today to get my fuel gauge checked out. Took the car in at 9AM and finally got a call back at 2:30PM saying my car was ready, and that it would cost $1600 to get all of the necessary repairs done on my car... I only wanted my fuel gauge checked out, NOT a full inspection of my car. When I get back to the dealership, my back window would not roll up. Let me preface this by saying the motor was already broken, but the window would still roll up. This means that during the full car inspection, which I did not ask for, they made this existing problem worse. So I tell the consultant, Glenn Cabel, who refused to even acknowledge my existence at first. At first I thought he didn't hear me because he didn't reply or look at me. He then goes out and fusses with the window and confirms that it is broken and repeats to me that it was already broken when I came in. I told him yes, I know it was already broken, but it is in worse condition now after they "inspected" it and AFTER I asked them to only check my fuel gauge. He says, "We couldn't break what's already broken. And unfortunately, checking the windows is part of the inspection." Really Glenn? I'm no mechanic, but what did you learn about my fuel gauge by checking the damn windows? I told him he could be less rude about it, and he replies that it will be fixed in 25 minutes. No apology once during this entire conversation. So after having my car at Chapman since 9AM until 3:30PM, I left with two pieces of cardboard holding my window up and paid $160 for them to tell me what I already knew- that my fuel gauge and window are broken. What a waste. Glenn was so rude I was shaking when I talked to him. If I had to choose between doing business with Chapman Chevrolet again or giving up my car, I would happily make crawling on all fours through the hot desert my main mode of transportation. Before giving this place your business, please take the time to read other negative reviews here. There seems to be a common trend of rude workers and overcharging. read more

I'm not one to complain, this is my first bad review I've ever posted. I'm very easy going and understanding but this is too ridiculous to go unsaid. I bought a used car earlier this year that had a couple of simple cosmetic repairs that needed to be fixed. I was told by my salesman that he would write up a ticket for these repairs and I would be able to schedule an appointment. When I did call and ask if he wrote up for the repairs I was told that he would write them up and get it taken care of and he would give me a call back to get an appointment set up for these repairs. No call back. Called again a couple of days later, was told the same thing... No call back. My husband had to actually go in to the dealership and speak to the salesman directly for him to write the ticket up. So we get the appointment booked, and I take my car in and it was ready later on that day. When I picked up the car I noticed that only one out of the two things I took it in for was fixed. My husband went into the dealership (the service department was closed) and spoke with George who was nice and assured us that he would contact the service department and get this fixed. This was fine, I see that it could have been overlooked. I got a call the next morning to set up an appointment, since my husband and I work it is not easy to just take time off of work to take my care in AGAIN. I asked if I could bring it in that coming Saturday instead. I was told "oh let me see if that will work and I'll give you a call back" yeah you guessed it, again no call back, no communication. I personally don't think I should have to work around their schedule to fix their mistake. My husband called back around 2 days after still not getting a call and called 5 different people all did not answer. I'm at a total loss with this service department and their customer service.. I understand that this is a high volume service department but if you say you're going to call back, follow through. It's such a easy fix. Just want to warn any future customers out there buying anything from this dealership!!!! Currently, I'm waiting on a call back from the service manager, but I'm not holding my breath read more

I took my vehicle here yesterday to get an oil change and some other minor repairs. When I arrived after 5 minutes of waiting somebody asked how the could help me, I explained that I needed an oil change and that the tint on my passenger window was starting to bubble and the trim on the rear windows was coming loose. He told me he would go get somebody, a few other people approached and asked if I had been helped and I told them somebody went to get somebody. After 5 or 10 minutes somebody directed me to this persons office. I expalined to the sevice advisor the things that I needed to have done. He asked If I would be waiting and I asked him how long it would take. He said if they needed to peel the window tint off and re-apply it that it may be 2 to 3 hours (It was 9:30 at this point). I told him I would just take the shuttle home and for him to call me when finished. I went to the waiting room sighned into the shuttle book and proceeded to wait. Now it is 11:30 and still no shuttle driver. I went to the advisor and asked about the status of my vehicle, he said it would me an hour maybe a bit longer so I told him I have been here this long another hour would not kill me. At 12:30 the advisor comes in and tells me it may be 2 to 3 hours more. So I got the shuttle ( This time I didn't have to wait ). At about 4:15 the advisor calls me and said that my truck was finished but now it will not start and the guages are going crazy and that he would call me back. 15 minutes later he called and said everything is ok it is ready. I get there at 5:00 to find my truck running out on the sevice drive. Just then the advisor comes out and says ohh I gotta get this through the wash, so after another half hour of waiting and a terrible car wash I finally received my truck back. This is not the first time that Chapman has taken all day to finish my vehicle or the other vehicle in our household. at the "Quick Lube" the last 3 time we have been there it was a minimum of 90 minutes the longest was 3 hours. Do yourself a favor and take your car to another valley Chevy dealer. read more

Well, it's a week later. I am now at Van Chevrolet. Tyler at Chapman told me I needed new brakes and quoted $1350. Van Chevrolet just told me I do not need brakes, just a little grinding etc. Price, $350. Chapman are such crooks. read more

Just an update for you all. As of today it's almost three weeks since I drove of the lot at the tent sale with my 2014 Chevrolet Equinox. I called my previous financing company to confirm receipt of my payoff for my trade in, and guess what, they have not received anything. Go figure right. So I called the Chapman and asked what was the reason for the hold up. I was told that they were waiting on a check stub. Really Chapman??? If you only knew how upset I became. It's pathetic that no one from that company had enough common sense to give me a call for me to send that information in so that way I could avoid payments on two loans within a two week time frame. Yes, I would've had to pay my loan on my trade in and a week or so later pay another note on my new vehicle. How pathetic? I make it my business to let everyone that I know to "NEVER" go to Chapman Chevrolet "EVER". I'm just happy I called becuase I would've gotten two payments deducted out of my checking and I would've been clueless as to why or how that happened. I'm so over this company. If I had an opportunity to get my trade in back and purchase one with someone else, I would. I think that would be the best way to resolve this issue. Let me get my Mercedes back and take your Equinox back and we can call it even. I wish I would've never dealt with this unorganized company. read more

Deleted my 5 star review due to bad communication and never received my warranty receipt . Asked multiple times.

SERVICE PATRONS BEWARE!! I have had my car serviced since 2004 at Chapman but I will not go back. I had a routine oil service and when I went to pick up my car 3 hours later my automatic locks wouldn't work!! I spoke to Steve the manager and he just blew me off saying it was just a coincidence! I was so irritated and frustrated! But I went along with it and spent over another $100 getting my locks fixed. After another day spent getting my car serviced, a 5 hour ordeal that I was told would only take 2 hours, my car alarm wouldn't work when I went to pick it up!! Steve again completely blew me off saying that it was not his problem that he would NOT take the time to look at it, that I would have to take it in to where I got the alarm originally put in and have them fix it! I was ASTONISHED at how rude and insulting he was!!!!!! I went to Audio Express and got excellent service. They fixed my alarm for free stating that the dealership had completely disconnected the alarm from the car which made absolutely no sense and they also said they have gotten several patrons from Chapman Chevrolet with similar complaints. I have spent THOUSANDS of dollars at Chapman, gotten every single service there since I bought the car in 2004 and was planning on buying my next car there also. NEVER AGAIN will I buy Chevy and NEVER again will I recommend this place to my family or friends. I am not sure if it is because I am a woman or they just don't care. But I will NEVER spend my hard earned money at this establishment. read more

If I could give zero stars then I would! This dealership is the worst. Not only will you get spammed with calls when you inquire about an Internet price but you won't get a call when you need one. You'll be lied to, undercut, and disappointed. I went there 3 times...yes, I'm a massichist. The first time was a joke and not one person asked to help me. The second time the sales rep told me that in our "deal" there were $7000 worth of "accessory" charges. This included the air in the tires. Yes....air!! So he got me a deal only to screw me with $7000 worth of accessories. None of which were on the invoice itemized. The last time we went, we finally got someone great to deal with. The sales manager. Unfortunately he decided to retire right when we saw a 0% for Tahoes and we never got called as promised. When I called for him and was told he retired they transferred me to fleet. The girl told me the 0% would last thru the weekend. Being my husband was not available to look and I have to get the kids from daycare immediately after work, the weekend was my only saving grace. Well the 0% didn't last through the weekend but only lasted 3 days and I missed it!! I called her on her cell phone as she requested and she never called me back. Surprise!! So now I'm waiting...again... For a 0%. I have great credit and I make great money yet I can't seem to get a dealership to have integrity and good customer service so I can buy a suv. The cherry on top of the cake is... My husband has serious health issues and trying to get to the dealership to look for car after work or on the weekends when I'm also chasing after 2 babies is nearly impossible. All I wanted was a little help. Completely disappointed!! Stay away from Chapman Chevy!! read more

I had a excellent experience with getting my oil change. Brandon went above and beyond and made that experience even better! Thanks Brandon!

Horrible customer service! Sent an email indicating I was interested in looking at a car they had and immediately got a phone call from Bryce. I let him know I would be in that same day around 10am. When I arrived and the receptionist called him to meet me, I waited in the lobby for 20 minutes. At that point I was annoyed and began walking out only to be chased down by some other woman who assured me she would call him again to help me. I told her I would wait in the lot next to the car I was interested in. I waited another 10 minutes and no sign of anyone to assist me including Bryce. Ended up leaving and going to a different dealership. I have received 3 phone calls from Chapman since then but every time I answer someone hangs up immediately. When I call back to let them know I am no longer interested, the number just rings nonstop. I would definitely not recommend for any car purchases unless you have a lot of time on your hands to wait around. UPDATE: 2 weeks later and I'm still getting phone calls with voicemails with no message left (just background noise) from Chapman. So unprofessional and rude! I will be blocking the number. read more

absolutely the most shady dealership service dept I've ever seen and I've we've lived in 14 states hawaii and the virgin islands we had my daughters car overheat and breakdown on the highway 2 days after picking it up after a coolant exchange and an ac charge were talking about a 2005 chevy cavalier with 62k original miles its now making a horrible noise when ac is on and screwed up the windshield wipers too so now my wife is now is filing a complaint with az attorney generals office reporting this to bbb and meeting with a consumer law attorney on friday 2/ 19 / 16 this place is racist and absolutely treats you by the color of your skin so warning if your black or brown lacking any type of car knowledge these guys will absolutely take you for a ride I can only imagine how many of our seniors are takin advantage of on the daily so beware and we actully happen to be of spanish decent not mexican like the disgusting dirty illegals this place employees on the down low soon to be exposed as well this doug bonqousky and and his incompetent supervisor chad unbelievably rude, vindictive have absolutely no marketing skills whatsoever and we're just the most unethical liars we've I've delt with now Jeff talbot was extremely overwhelmed that day that's probably why or vehicle was not probably tended too but he seemed like a genuinely good guy very professional and polite as well but as for these two clowns doug and chad absolutely changed my view on chapman as a company the comical part is we were there to trade in my 2008 mark lt on a brand new 2016 Silverado but my wife has thousands of followers on facebook tons of friends from asu and we will not stop exposing there racket till the day we die believe me courtesy chevrolet was well worth the drive and it was apples too oranges these idiots threw away a 70k sale by trying to charge my wife $16 plus tax for freaking license plate bulb that was $4 at auto zone all this after taking it back following the initial nightmare rest assured these shady practices will be not be tolerated at any level by the good people of az and will absolutely be exposed to the proper authorities at all cost. read more

I am looking to buy a new car in May or June of next year. I was up front and honest about that. I worked with Jennifer Vega. When going over what I was looking for I had to repeat that I wasn't looking to buy today. I had been doing some research on the 2015 Sonic and wanted to drive it. (by the way loved it but I don't think I'm going to buy it here) I continuously had to repeat that I wasn't looking to buy. Another thing is that I noticed that professionalism is not a thing here. I saw salesman clearly "hard at work" laying around in many of the show case cars, taking selfies and chatting with their friends. When Jennifer realized that she wasn't going to make a sale today, she immediately shut down and told me that I "would have to significantly increase my monthly payment" even though I have done the research and within reason I can keep it at where I want it. It was then that I decided that I wouldn't buy anything from this dealership. She was relatively quiet on the test drive and I had to prompt for answers, another example of her not wanting to spend time with me because I wasn't going to buy tonight. When I wanted to go, they "lost" my keys and I had to wait where they sales manager tried to get me to compromise on what I was looking for and what I wanted to pay for it. I will not be coming back to this dealership and if the whole Chapman Series is like this I'm not sure if I want to go anywhere near them. read more

Consistently garbage service. Terrible communication. Leased a 2015 vehicle and had two separate issues (manufacturer issues). The way that the local dealership's service dept handled it was sub par. Phone etiquette is terrible. In person commitments not met. read more

The team here really helped to get me into a perfect car for me. This was my first time buying a car with out a co signer and Stephanie Cantu made sure to get me into the perfect fit. She sat down with me and understood my budget how much was my max on putting down and how much was my max for monthly payments. Stephanie made sure that I understood each step in the process and made sure I was comfortable with everything we did. I appreciate her so much in making me feel so important and taken care of. Would buy a car from her and this team any day. read more

Two keys snapped off in the ignition of my Malibu. I was charged $140 for getting a new key even though it was a faulty product. I was told it would take 1.5 hours. It ended up being 4 hours to get a new key. My appointment was at 7:30 in the morning so they weren't backed up from the day. Very frustrating. read more

Had a great first time experience at Chapman and Dexter is the one who made it all happen. Addressed the problems and turnaround time was excellent. As this 2002 Tahoe makes it's final laps, it is purring all the way thanks to Chapman Chevrolet and Dexter! read more

They are amazing! I came in with my vehicle having a broken key, I got a new key my vehicle towed here with no charge thanks to warranty, and they were super nice and helpful. Dexter in the service department was amazing with his customer service and very friendly! He made sure we got taken care of fast! Deff recommend getting your vehicle here and if you have any issues bringing it here for service ! read more

Matt McLeod. Today I almost bought a car from them. But it was not a right fit for our family. For many different reasons. We were lucky to have a salesman like him that was kind and courteous and very professional. If you go and are looking to get a car from a professional salesman make sure you ask for Matt. Thank you Matt for your good service. read more

This place has made me rethink dealerships. I have never had better service from a service department. They call and keep you informed on what is going on with your car and give you an estimate before anything is done. The GM here is also so nice. If I ever have a problem he will personally take care of it for me. I have never known a GM to care so much about a customer, especially about a college student with no money to buy anything. I would highly recommend going here. I worked with Joshua in service and Dwayne in sales. They are all so kind. read more

This place is nothing but a JOKE. Please take this warning serious and buy your car somewhere else. Went in and purchased a brand new car. Only to get an email 2 weeks later that there was an "issue " and we needed to come in. Ok wait you had to send me an email; you couldn't pick up a phone and call me like a professional, that should have been my first clue. So I called and had the pleasure in taking to the worst, snobbish lady I've ever had to deal with. So after 2 hours I finally get ahold of the finance manager and was told there's a problem with my loan. Ok wait I've had this car for 2 weeks, you have my trade in and I'm not approved ? So after already sitting there for 6 hours the first time I bring my car back and was told there looking to see if there is another car they can get me in. So I sit for another 2 hours just to be told no. After then I realize there's also 5 other people back for the same reason. So not only have I wasted 8 hours of my life that these vampires sucked from me, I now have a ding on my credit from there pointless inquiry and no car. They are worthless liars who like to waste your energy and time. And I'm sure in the long run thieves. They are also being reported to the attorney general and the better business Bureau. Don't buy a car from them. read more