I had a very disappointing experience when contacting this facility to ask about pricing and unit…read moredetails. As a first-time renter and someone who is not local, I was calling to get information about short-term storage for my child's summer dorm move-out. Unfortunately, the property manager I spoke with was impatient and dismissive throughout the conversation, repeatedly saying "oh my God" in a way that felt disrespectful. The call lasted less than 10 minutes, yet I was made to feel like my questions were an inconvenience. To make matters worse, I was quoted a higher price for the same size unit than what was advertised on the website, and I was told that no written or formal confirmation of the total price was available. Because of the poor customer service and lack of transparency, I decided not to move forward. If this is the experience at the inquiry stage, it's hard to feel confident trusting this facility with my belongings.

How this place has anything above one star is beyond me. After 3 months they doubled my rate on a…read more3x5 closet space. They said they notified me which they never did. So if you were ever late for rent they will call you as a very next day and harass you. Rent is due on the 1st I got to call on the 2nd. When I moved in I was asked for a emergency contact number which I knew was unnecessary but they insisted. I gave them a non-working number. Thank God because if I had given them an actual number they would have been harassing my relative as well. This is a shady organization stay away you have many other options for storage unit.

I use Charlestown Self Storage for personal storage, I know they have corporate clients as well…read more They offer the ability to reserve a unit on-line which is super convenient but I went to the facility personally because I wanted to see the space before I signed up. I give them 5 stars for their customer service, convenience, ample parking, reasonable rates and state of the art security (They not only have key card security and cameras they also have on site security overnight)

gave them 4 stars for a move at the end of last month. Clean…read moreDry Good customer service reasonable rates on site security overnight everything you would want in a move.

Joe F. has been extremely helpful and gone out of his way to make things easier for us on more than…read moreone occassion. I would recommend this Extra Space facility.

Update: I've been there for a year now and they have twice…read morenow attempted rate increases of over 80% and forced me to argue my way down. I'm paying double what I agreed to pay when I first moved in and that's AFTER talking my way down (which by the way they'll absolutely do, despite what they say, if you just get aggressive enough). The district managers are complete cowards about it and are so desperate not to get on the phone because they know it's indefensible. Also in the year I've been there, minus the day I moved in I have never once: - Actually had anyone at the physical location answer the phone - Seen anyone physically in the office - Seen anyone who works there actually doing anything that needs to be done - Showed up and found the handcarts where they're supposed to be and not just scattered all around the facility - Opened my unit and not found things randomly knocked over (don't have a clue what goes on there all day but it's enough to damage your stuff) - And the manager, to this day, has never said a single word to me about the month I spent chasing them over the first rent increase (partially because he's never actually on site and partially because he's a coward) Do not rent with these people under any circumstances. This is the least clever grift anyone could have come up with.

Top recommendation. I would call Focus Moving Servces again in a heartbeat, and happily recommend…read morethem to friends and family. Liviu and his small, agile crew were the best movers I have ever worked with, and like most city dwellers, I have moved a lot! Liviu managed my move from South Boston to the South Shore with professionalism, courtesy and efficiency. If you've moved a lot like me, you know most movers can lift heavy stuff -- it's factors like timeliness, promptness and trustworthiness that make the difference. Liviu delivers on all those factors.

VERY highly recommended. Five star service, to be sure!…read more I contacted Focus on fairly last minute notice requesting an out-of-state move less than two weeks before Christmas. (Focus specializes in piano moving, and I needed my childhood piano + a few other miscellaneous items transported from Massachusetts to New York.) Owner Liviu responded to my initial quote query (which was competitive) nearly immediately and within the hour confirmed he'd be able to meet my timing needs, despite the holiday season. Furthermore, though I provided a 5-6 day window, he offered to complete the move on MY ideal date. Sweet. What was great about the move itself? My mom indicated that Liviu and his right hand man showed up at her home at the exact appointed hour and that they carefully packed and protected all of the items that were to be trucked. In fact she let me know that Liviu and crew "were the best movers" she'd ever used and that she'd be using them for her own upcoming entire-home move. A bold statement, considering she's moved a LOT. Liviu was also a fab communicator. He kept me informed of his whereabouts via text message, sent email reminders and arrived on time at my delivery location as well. Additionally, Focus stuck to its quote (and then some, as Liviu delivered a couple of other less heavy items on the house without a quote adjustment), damaged nothing in transit and carefully yet swiftly manned my heavy upright Yamaha into its new abode. Thanks Focus Moving! : )

My favorite part is when they promise you the promotional rate for 12 months but then only give it…read moreto you for three. Also, there are rats.

I moved and decided to get out of the expensive storage facility that I was using at Assembly Row…read more I looked around and Extra Space Storage had the best prices online as well as was very conveniently located. The manager is incredibly helpful and super nice. When I needed an extra storage location to put some items before moving into a new apartment, he gave me a second unit near my first and their first month free plan means I was lucky enough to use the facility for only the admin fees for a few weeks. Great facility, super friendly and helpful staff, and solid location.

very professional. they make your transitions easy…read more common sense is the factor. the staff at this place is very accommodating and understanding, almost too much. but if you're a dead beat don't pay your bills, or trying to live in your storage unit...... yeah you're the one with the problem. definitely going to stay with this company if I need to store anything elsewhere, it's an organization you can trust.

Careful of these guys. I had an old card which failed payment, received a voicemail from them and…read moreupdated it on the day the invoice was due. Got a voicemail today that payment was past due. They ran the card today and all good. Except they are charging a late fee...essentially because they re-ran the card late. They refused to remove the late fee. They're unethical and cruel. Stay away. There are better options out there.

Good price. Sandy, site manager, is terrific. She answered all our questions, gave us good…read moreguidance, treated us well and remembered us (!) when we saw her onsite. The facility is always clean and always feels safe and welcoming. I would use this facility again and recommend it without hesitation.

Sandy has been absolutely amazing to work with, she has been incredibly understanding and has made…read moreworking with public storage seamless. she is approachable, kind and very friendly. she was very helpful during the process of opening our storage space and showed us some of the sizes in person. i have seen her helping other renters move around their bigger items. she keeps the spaces well maintained and always creates a positive experience.

I was referred to this mover by the MIT furniture exchange. They said that YourMove was excellent…read more I was happy about this, because it is always great to find a good mover! What happened over the next week and a half was discouraging. I told them that I had a very restricted schedule (because I am a teacher). I cannot leave classes just because I have movers coming over. We tried to find a time, but it was hard. Eventually I asked my boss for a favor so I could get a time that would work. He let me out of a faculty meeting. This was a big favor. I worked hard to meet these movers halfway! But then on the day of the move, the movers called to say "Hey, we're done early today. Can we come to your place now?" It was TWO HOURS BEFORE THE AGREED TIME! I had to teach my class! What the hell? Who do these people think they are? I should leave work two hours earlier than OUR AGREED TIME just because it was MORE CONVENIENT FOR THE MOVERS? I tried to reach the dispatcher, Judy. I called her twice, but she didn't pick up. She claimed that she called me twice, but my phone said she hadn't. My phone ALWAYS picks up the missed calls. Her movers were certainly able to reach me via the same number. Judy said that she COULDN'T SEND THE MOVERS AT THE AGREED TIME BECAUSE SHE "DIDN'T WANT THEM WAITING AROUND FOR TWO HOURS." She said that over EMAIL. WHY ARE HER SCHEDULING ISSUES MY PROBLEM? It is not my problem! A DEAL IS A DEALl! I CALLED IN A FAVOR FROM MY BOSS SO I COULD BE THERE AT A TIME CONVENIENT FOR THE MOVERS, AND THEN THEY DON'T SHOW UP??? Too bad, favor wasted, because YOUR MOVE MOVERS DIDN'T WANT TO DO THEIR JOBS. When I talked to Judy on the phone, to her credit, she apologized tepidly. But she also said that nothing could be done about it. She made it seem like SHE was doing ME a favor by agreeing for such a late move time (4pm to 5pm). "Movers start early. The work hard and they finish early." She said she worked really hard to find a time for me, she really did me a favor. Great, that would have been nice IF THEY HAD SHOWN UP. You said 4-5PM, BE THERE AT 4-5PM! AND DON'T ACT LIKE YOU ARE _DOING_ME_A_FAVOR_BY_DOING_YOUR_JOB! Who do these people think they are? I cancelled my order. I will not be using them. I will be using someone else. This is flabbergasting, unacceptable. I can't hand over money to people who do such a miserable job with their customer service. Use someone else, someone who actually cares about their customers. Judy lost my sale, and broke a promise just because she can't schedule properly and because she didn't want to have her movers "sitting around for two hours" because she didn't have anything scheduled for them. Maybe she saved money by doing that, but she made me a furious fucking customer. I will make sure none of my friends ever use this service. Nice job, guys.

I am about to use this company for the FOURTH time. They…read moreare consistently kind, cautious, and quick. Two of these moves involved a piano. Yes, a piano, and it was a great success. Also they are a reasonably priced, small, local business, and this shows through in my interactions with the owner and his employees, which is a very good thing. I could not ask for a better experience! I am reviewing them now, before an upcoming move, because I am a jerk who promised them a great review after my last move and forgot to do it.

Luis, who rented me the storage unit was incredibly helpful and patient with me. He explained…read moreeverything from beginning to end, it was a pleasure dealing with him. I would highly recommend Extra Space Storage because of my dealings with Luis.

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 51 McGrath Hwy is no exception. Our Somerville storage facility offers a large selection of unit sizes with convenient options like climate control and vehicle storage. Located near Prospect St and Cambridge St, we're trusted by neighbors in Somerville, Cambridge, Charlestown, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.