I'm updating my review to one star and it would be zero if I could. First, their new telephone AI assistant Pam is useless. How much were you really paying somebody to sit at a reception desk and answer the phone and send people to the proper department? Even when she transfers you to somebody they don't answer the phone, or you can hear them answer and voices and it hangs up on you. You can no longer leave a message for the service department or sales team. It took me 30 minutes to reach a human to change my appointment in the service department. This is my second car from them, but it will be my last I will look for a new dealership that actually can afford a receptionist to answer the phone. I really didn't think it could go downhill from my first review. The bar was already pretty low, but it managed to be too high for the owners at Charlies Dodge. read more

They suck..... The service department are worse than backyard mechanics.... . Rip off ... Do not .... I repeat do not attempt to have your car serviced here .... They are incompetent and crooked .... I would've came out much better in someones backyard.... read more

Had my wife's 2021 jeep in there . It was 215 miles past the warranty period . The check engine light came on at 35,840. They couldn't get us in for 3 weeks . Well, it had over 36k at this point . It turned out to be a bad O2 sensor and a bad battery. They wouldn't honor the warranty and wanted $1200 to fix it. What a joke ! I paid them the $300 diagnostic fee and fixed it myself for under $300. I wouldn't recommend them to my worse enemy. I understand a diagnostic fee, but $150 x2? Avoid them at all costs! Have it towed to Yark! read more

If you buy a vehicle here don't trade your car in. They completely ripped me off. I traded a truck in that they claimed would be hard to sell if they could sell it at all, then they turn around and list it at 158% more. Just the typical sleazy car salesman's. read more

I'm from Michigan and I needed a new truck. My wife found what seemed to be a too good to be true deal at Charlie's used car lot. I'll try to keep it short and say God must've been looking out yesterday because it was one of the two best purchasing experiences I have ever had!!! Nick, my dealer was fantastic to work with as well as everybody else I spoke with at the dealership. All very professional. I got a great deal on a truck and God personal service. Can't ask for more than that. read more

Great service, early got the job done early ,free snacks.. I ate three bags of jalapeño chips.. five stars

Nick Weiss is a fantastic salesman. I love how easy it is to get ahold of him and how up front he is with everything. He truly is a great salesman who cares about his customers. If anyone is looking for a Jeep or Ram I would definitely suggest using Nick. read more

Our go to oil change and service repair always. We are always welcomed immediately as we enter the service department. I can't say enough about Stas and the other guys doing the write ups. Being that I do not know that much about autos, it is comforting that I feel this location is very reliable, trustworthy and honest. In the few times they have found a problem, it is solved. I have faith that I can trust the people working here and that means a lot. read more

never again will I take my vehicles here! Theyre most unprofessional company I have ever dealt with. not only did they tell my insurance company they didn't have my car on two separate occasions they told me so many different things each time I called. the whole experience was highly stressful, as I was getting so many calls during work hours for this nonsense. I was panicking trying to figure out where my car was, and it was there the entire time. Theres a lack of communication between the bodyshop and service dept. Needless to say the car was not fixed and they returned it with a dead battery and I'm stuck getting a second opinion and if they're wrong an attorney to assist me with my concerns. I would recommend finding another shop. read more

The service department is terrible avoid getting work done here. My jeep grand cherokee was hit by a tire on the highway and leaked all of its coolant and transmission fluid. The transmission is shot but they refuse to fix it they say theres nothing wrong without but its very obvious. They claimed i had a stuck parking brake and so i changed them still didnt drive then took them off all together and guess what the car still doesnt drive its whining and slipping gears. I had another mechanic check it out after i did the brake work and it didnt take long for the trans to diagnosed as garbage. They dont care about their customers my cars been there 2 times and still not right. Body shop also did work left things all over the place inside was a mess had something sticking into the engine and rubbing the belts the first time i took it home. Dont come here. read more

DO NOT EVER GET GO TO THIS PLACE FOR SERVICE !!!!!!!!!! Today is Jan. 5 2022. Let me start by saying I realize there are a lot of products that are hard to come by in this day and age BUT when you set an appointment for two new tires 6 days prior you would think you would have the product ready for install. NOPE "well they have been discontinued" OK why am I finding this out now. We live in a time that there are many ways of communication but apparently this dealership doesn't know how to use any of these tools. I have always went to Charlies for all of my needs including the purchase of my current truck. NEVER AGAIN CUSTOMERS BEWARE read more

The service department is the worse. New car in for service the 9th now for the same thing. I picked it up with gas tank empty for the 3rd time and completely dirty inside. I had to go get my car detailed inside due to the amount if dust inside . Car still not fixed. read more

Beware of bait and switch. Service advisors will give you a low estimate on repair issues to get you to schedule an appointment. When you arrive they'll have you sign a waiver of repair contract that binds you to a $150.00 diagnostic fee (PER) repair. NON-REFUNDABLE. Then claim the actual repair is quite a bit more. In my case they looked into 3 repair issues. I declined 2 repairs (WAY OVERPRICED) And ended up having my car battery replaced. My out the door charge was $452.03 . For a car battery. I will never come back. I doubt they have many return customers. read more

As most car dealership are hurting during Covid-19, Thomas, the sales rep I had, was not very helpful nor are they resourceful for the family's who are credit rebuilding. the only solution they had was to hurt my credit more instead of just saying "we can't help" not Very impressive, seeing credit worthiness is temporary and fixable, I would not recommend going here now, or in the future. I'd take your business elsewhere if your in the same situation, by the looks of things there's going to be a lot of people in this same situation, Good luck read more

Just want to give a great big THANKS to Carlos Rodriquez Always so nice and always is eager to make things right!!! You are truly a great salesman and are greatly appreciated!!!!!! Will definitely always give you my family's business!!!! Thanks Carlos !! read more

Charlie's Dodge Chrysler Jeep Ram - Car Dealers Near Me - Maumee, Ohio

I highly recommend Charlie's ! Carlos Rodriguez helped me in a bind , I needed something in my price range with basically 0 money down . He was able to help me, showed me all the options and it was such a hassle free experience! Very professional and listened to exactly what I needed! I got a 2020 Jeep Cherokee in my price point ! Highly recommend Charlie's read more

Went to buy a new Jeep, have 800 credit score and plenty for down pymt but the sales guy totally dropped the ball as he never called me back. Guess he didn't want the sale. read more

Great sales dept, but do not trust their svc dept! from "lost" parts, to 2 1/2 hr waits for oil changes, being stranded when they closed for the day and "forgot" to pick me up from work, not rotating my tires but charging me for it...and finally not checking brakes and pads during the so-called 16 point inspection (which left me with a complete rear brake failure on the highway 6 days later) their "dis-service" dept is the worst! save yourself the time and headache...go somewhere, anywhere else. read more

Jeff Richards is a beyond awesome Salesman! I will be back I believe for any future purchases I decide to have! I am extremely happy with my sale, and truly appreciate him taking good care of me! He's honest (which I've found is rare) and he has a wonderful personality! My wife loves her new truck! Thank you Charlie's Dodge for making My sales experience easy and successful, without breaking the bank! Definitely will be recommending you to anyone I know searching for a car. And if you're reading this, get on out to Charlie's Dodge and ask for Jeff Richards!! Thanks Again! Miguel Campbell read more

Today is January 19th and I've had a functioning Jeep for (1) day this year. After last repair, Jeep lasted 1 day and failed electrically again while driving, not a fun or safe experience. Called and had my Jeep towed over and was promised it would be looked at first thing Monday morning, here we are 9:00am on Tuesday and still hasn't been looked at because tech who looked at it last time wasn't at work Monday, guess I'm praying he shows up today? If he doesn't work today, I wait longer? Is this good business? Left a message for Service Manager, doubting a call back. How concerned are these guys about my satisfaction, they don't have rent a car and repair bills, what's another day to them? read more

On August 25th, 2022 I brought my Jeep Grand Cherokee in for an oil change and a couple of other routine maintenance services. A couple of days later I opened my glove box and it completely fell out. I'm certain there wasn't anything wrong with my glove box before I took it to the dealership so I knew it must've happened when they were servicing my truck. I called the dealership and left a voicemail explaining what had happened. Someone called me back and claimed my glove box was broken upon arrival. That excuse seems extremely convenient considering they had to access my glove box to service my truck. Had my glove box been damaged upon arrival the dealership would have made me aware of it to prevent being falsely accused of damaging it themselves. Considering they didn't tell me beforehand or afterward confirms they damaged my glove box while servicing my truck, waited for me to notice it then tried to save face by claiming it was damaged upon arrival. I sent a couple of emails to a female manager explaining what had happened. I got no response. I sent another email begging her for a response. She finally emailed me back claiming she had written an email it's just she forgot to send it (this dealership always seems to have some "extremely convenient" excuses, I've never heard that 'one' before). Eventually another person contacted me claiming my glove box was rigged and it was just a matter of time before it would come apart. First, they claimed it was broken before I brought it in, then the manager claimed she meant to respond it's just that she forgot to press send then they claimed that my glove box was poorly rigged and it was gonna eventually break so they shouldn't be held accountable. They broke my glove box while servicing my vehicle and are trying to justify why they shouldn't be held liable. Be careful of this dealership! They could damage your vehicle and just give you a lame explanation as to why they're not liable for it. I feel this dealership should have to repair my glove box. read more

I have to thank Nick Carle for being great at his job. We picked up our car after some body work and when you looked at the paint work that was done you could see some minor scratches but only from a certain angle and when we brought him out to look at it he instantly seen it and had his team take care of it. Nick, thank you!! Customers are use to have to argue with big companies over things that shouldn't even have to be talked about... so I thank you for properly representing the company that you work for and making this customer feel at ease. read more

Charlie's dodge is the best. John Restivo one of the car dealers is amazing i recommend him to anyone who needs to buy a car he knows exactly what he is doing and helps you to find the exact car in your price range with the best features possible read more

Joe B was a fantastic salesperson - he really listened to what we needed and was honest with us about our options. He worked within our budget and ensured we got everything we needed. Kathy in finance was efficient and friendly. Everyone at the dealership made leasing a car easy, pleasant, and quick. We'll certainly be back when it's time for our next car! read more

So much for their express oil change service. After being ignored for 15 minutes I was told it would be over an hour and 15 minutes before they could change my oil. Just bought my Jeep there in May......don't think I'll go back. read more

Always a great experience. Larry always gives me a great deal and treats me like family! You guys rock!

DAN BARCHICK help us out and got us the vehicle we wanted. I knew it was going to be a process with the situation we were in but he made it very easy and it didn't take as long as it did when we got our first car at Yark. Yark took all day and at Charlie's took maybe 5 hrs. I went to a couple of dealerships and told them our situation and none of them cared to take time to go through vehicles to let me decide what one I wanted. Dan asked us questions and got to know us to help make the process easier to find a vehicle I loved and it also helped with not taking long. He was very kind and patience with us and was very understanding with the situation we were in. The vehicle we picked was great, it has little flaw but he took care if it. He is not a typical Cars Salesman, he is a friend. I now will never go to anyone else as long as he is working. I will also refer anyone to him because I know that he will take care of everyone any time. He did help some people while he was with us but still kept time and kept us in formed on what was going on. Give him a call, you won't regret it..... read more